Conns Appliance, Inc.

Review: Received email & direct mail indicating that our credit line had increased to $4900.00. Called to confirm and was told the we would need to reapply. We have had a credit line w/ Conn's for 3 years and recently paid it off (last month - [redacted]). We then received and email & direct mail saying to "Congratulations! Enjoy your credit line increase of $4900.00". I have all docs. When I called to confirm, reps and supervisor said that we do not have an increased credit line and that we would have to reapply - even though we already have a credit line. This is bait and switch.Desired Settlement: Conn's needs to honor their offer.

Business

Response:

[redacted], Thank you for the opportunity to respond to [redacted] complaint regarding the credit line increase mailer that was sent out. We regret [redacted] feels as though our promotion offer was an attempt to "bait and switch". The offer that was sent to [redacted] was in good faith, based on information received [redacted] meet our qualifications to receive the offer. Our credit line increase letter does state Subject to credit approval. If [redacted] has any additional questions regarding his application he may contact us at [redacted]. Thank you, [redacted]

Review: on [redacted] my husband pruchased a Lawn Tractor from Conn's in Okc, Ok and on [redacted] the Service Dept came and picked it up. it was dragging/digging into the ground. after a month of calling to find out where it was it was finally delivered back to us on [redacted]. it was not fixed. The handle that makesit go up and down was not correct. If you have it on 5 it was only 3" off the ground and the deck was not attached at the front. We had them immediately load it back up and ship it back to Dallas. I have been calling and calling getting the run around. No one knows where my lawn mower is. all we want is a new one or ours repaired and returned to us in a timely manner and a month and a half is not timely. They say the I am on the phone now speaking with [redacted] he found out that it was being fixed at that very moment and will be sent off as soon as possible but that is what they have said over and over. I have tried and tried to recitify this but after 1 1/2 months it is going nowhere.Desired Settlement: I would either like a replacement or it fixed and brought back to us. if they can't or won't fix it I do beleve it should be replaced.

Business

Response:

Review: I called conns warrent and service dept to get my refrigerator fixed. it is leaking water from underneath the ice and water dispenser. the service guy came out, took a picture of the area and told me and my wife that he would have to get his manager to order the part. never heard back from him after a week, so I called conns to find out when hes comming back out to fix my frig. they told me that he closed the ticket and said my frig was damaged. my refrigerator is not damaged on my part. the part thats damaged is from the water leaking on the bad water/ice part. not from me.Desired Settlement: I either want my refrigerator fixed or all of my money back as this is very unacceptable service from conns.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased a refrigerator on

12/**/12 with a 24 month repair service agreement. [redacted] contacted us for

service on this item stating the ice/water dispenser was leaking. Upon inspection

the technician found that the dispenser was not leaking, but the water cup was

being filled during customer usage and not being cleaned or maintained. The

pictures provided by the technician indicates that water was left in the water cup

causing residue, corrosion and rust which are not covered by the Repair Service

Agreement (See Repair Service Agreement Section #4 a, b, & g). This is

commonly found when a container used to catch water or ice is removed from the

dispenser before the ice or water dispensing cycle is completed. The technician's inspection pictures

are available upon request. No exchange or refund is approved at this time.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: Conn's has issued a credit card under my name after I was told they were running my credit for ELIGIBILITY. I was told what I was signing was acknowledgement that my credit was run in regards to the inquiry of getting a credit card. I was assured that the credit card would not be issued unless used. I never used the credit line given to me however a credit card was still issued. This is a blatant example of being scammed.Desired Settlement: I want the credit card removed/cancelled with no trace of it being assigned and my credit to reflect no indication of this card ever being issued or canceled. If this is not possible, a lawsuit should be brought against conn's for corrupt business dealings and not following standards issued by the Revdex.com.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding a credit card. Mr[redacted] stated he received a credit card in the mail that he did not authorize.

We do not have record of a credit card being opened in Mr. [redacted] name. If Mr. [redacted] received a card in

error, he may call the toll-free number on the back of the card and request the

card be canceled.

Review: I purchased a TV from Conn's on a 6 month interest free finance plan on 06/29/2013. I payed 200.00 down at purchase financing a balance of 631.58. On July 4,2013 I payed 300.00. on July 30,2013 I asked for payout balance and was told 331.58 and I then payed them the 331.58 that day. Almost 10 months later on May 14,2014 received a call saying I owed 4.72. Then received 2 more calls for the 4.72 on that same day. When I asked what the balance was for the call center told me that this was for property tax. When I pulled out my paperwork I did see where they charged me for the property tax but this was never explained to me at the time of purchase. Although I was unaware of it, it was included in my payoff of the financed amount so there still should not be any balance due. On 5/15/2014 I went to the store to pay the 4.72 even though I was sure that I did not owe it because the call center was threatening me that they were going to report it as a collection against my credit. So I went in to pay it and asked them to close the account and they said that they could not close it because it was now showing a balance of 130.74 before the payment of 4.72. Now they are telling me that they sent it to someone to review it to see if the charges would be removed. According to my calculations, the amount that they are saying that I owe adds up to be the same amount as the interest charges that would have been due had I taken longer than the six months to pay plus the amount of the property insurance.

Product_Or_Service: Samsung televisionDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to remove the bogus charges, zero my account and close it.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted]. Mr. [redacted] stated he paid his account off on

July 30, 2013

and we have contacted him to collect a payment on the account.

According

to our records Mr. [redacted] signed a 12-month retail installment contract on

June 29,

2013. That contract included a

6-month no-interest promotion. The

invoice total was $666.69, which included $631.58 for the product and $35.11 for

property insurance. Mr. [redacted] made one

payment of $300.00 on July 4, 2013 and another payment of $331.58 on July 30, 2013. This paid the invoice total of $631.58

without the insurance.

The account has

been closed as of May

19, 2014; however, Mr. [redacted] will receive full credit for $4.72 which

was the amount he paid over

the invoice amount of $631.58. Please allow 7-10 business days to process the

credit.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.

Review: To Whom It May Concern, [redacted]

I am a customer of Conn’s and have been for quite some time. The reason for this letter is due to the blatant disrespect that I received from two of your collection representatives. I received a phone call today [redacted]. CST from telephone number [redacted] from a female stating that she worked for Conn’s. She asked to speak with [redacted] (myself) and I told her that she was speaking with her. The Conn’s collection employee proceeded to tell me that my account was past due as payment was due [redacted] for $[redacted] and was inquiring to know if we could take care of the payment now. I informed her that I was not able to make the payment today as I do not have any money at this very moment and that when I get paid on the [redacted] I can go to my local Conn’s store and make my payment in person. She proceeded to ask me if we could set something up for the [redacted] because that is as far as out she could go for a post-dated payment. I again told her that I cannot make a payment until the [redacted] when I receive my paycheck.

I was transferred without warning to another individual. Now a man is on the phone. He starts off with how can we help you? I told him that I did not need his help as Conn’s is the one that called me. [redacted] then stated how we can help you to make your payments since it see** that you do not have any money to make your payments. First of all, the female did not inform me that she was putting a supervisor on the phone. And secondly she should have understood when I spoke to her in polite English that I cannot make a payment until I get paid on the [redacted] and should have left it alone after that. So now [redacted] is on the phone and I politely and professionally explain to him that I will not be able to make a payment until the [redacted] because that is when I will have my paycheck and can make the payment. [redacted] then asks me if I have another avenue of income and asks directly why I cannot borrow some money for the [redacted], I again reiterated the [redacted]. Then [redacted] proceeds to ask me where is my [redacted] and why can’t he make my payment. Since when is it professional to ask a person about a [redacted] when attempting to collect a bill since this is not a debt as it is not 30 days past due. I do not have a [redacted] and I do not understand what business it is of his or Conn’s to question me in that manner. I asked [redacted] if he would like to be my [redacted] and then he could pay my bills. I again RESTATED the fact that I get paid on the [redacted] of [redacted] and I will make a payment in person to my local store [redacted] again asked why I did not have another avenue of income, why did I not have a [redacted] who could pay my bill and why could I not borrow money from someone for the [redacted] for a post-dated payment. I told him thank you, have a nice day, and hung up the phone.

After this extremely stressful, disrespectful, and upsetting conversation during my work day, I called and spoke with [redacted] (#[redacted]) in your customer service department. I explained to her what happened and she apologized for the behavior of your employees. I asked her if this is what is on your scripts when attempting to collect a payment from your customers and she stated NO. So, why would your employees go off script and choose to speak to me in such a manner?!

I am not sure what type of individuals you employ at Conn’s but this is absolutely ludicrous! I suggest mandatory Customer Service Re-training for all individuals involved in this incident that took place today. I would also recommend a Code of Business Conduct be closely adhered to in customer matters in the future. Sensitivity training would also be warranted in this case. For Future Lessons Learned notes - since when is an account that is 12 days late warrant this type of disrespect from not one but two of your Conn’s employees? This should be incorporated into role play in future Monthly sales meetings and a better solution should arise. If not it should be repeated until one is found. This is unacceptable treatment and WILL NOT BE TOLERATED. In a healthy market, where people can shop elsewhere believe me they will do so. Profits are not easy to come by and I am sure you will sorely find this out if you continue conducting business in this manner. Low level employees should never attempt to alter the profitability of a company business nor attempt to alter their bottom line by brining to work their bad attitude and lack of etiquette. Doing so should result in TERMINATION of employment. This is a serious matter I expect it to be dealt with as such. Discrimination on any basis is not tolerated in the State of Texas or the United States of America. I am a [redacted] raising [redacted] and I will not tolerate discrimination in the form of verbal references to my family. Discrimination in any form will not be tolerated by [redacted]’s in the proud State of Texas.

Companies routinely monitor and record customer calls so I suggest that you listen to a few recordings. This problem may go beyond the low level employees and your problem may exist in the mid management level and this idea is disturbing to say the least. I guarantee you will find some, if not a lot, of what I am speaking of in this letter. Please know if I receive further contact in this manner via phone during my work hours you will be contacted by my attorney. I will never do business with your company again. Once my account is paid in full our business relationship will be forever finished. Do not expect my household to invest further in your disreputable company. I will also inform all of my family, friends, coworkers, and business associates so they are aware of how I was dealt with so that they will take their money and do business elsewhere.

I am hereby reporting you to the Revdex.com and if necessary the Attorney General of the State of Texas.

Regards,

**. [redacted]Desired Settlement: There really is nothing that I feel can rectify this disrespect and discrimination. I believe that the company should update their practices with more significant training. People who talk to other people the way I was spoken to should not work in a field where they deal with people on a regular basis. That person should not be employed with the company.

Business

Response:

Thank

you for the opportunity to respond **. [redacted]’ concerns regarding account

#[redacted]. **. [redacted] stated she felt

disrespected when receiving a collection call regarding her account.

We

have a more than 120 year history of quality customer service and satisfaction,

and I would not want anything to impair that record. We take all customer

inquiries seriously and research every complaint.

According

to our records and recorded calls, **. [redacted] received a call regarding the

past due balance on her account.

The

questions that are asked are used so that we may better assist our customers and

help them bring their accounts current.

We

have placed a cease and desist on the telephone numbers associated with **.

[redacted] accounts. If she should receive

additional collection calls, we ask that she contact us so we may address the

matter further.

We

value **. [redacted] as a customer and appreciate her bringing this matter to our

attention.

Review: I received a dryer almost a year ago. My first 3 payments were for 150$. We then made payments of 54$ for a number of months. I became unable to work due to a stroke and we got behind. Seeing as how we had paid 150$ the first three months (3x the normal payment) I was under the impression we were still current. We caught back up and I called to make a payment only to find out not one of my payments had been logged. They keep horrible records and are lacking notes from a series of calls I had made. Following each payment I made via money order I called an verified they received payment. Also not documented. I contacted corporate and it took a week and more than 6 reps to give me straight answers on how many accounts I had, why some were closed and how much was paid to each account. I was told something different each time. I received zero calls, letters or emails. Following my initial called I received 1 letter stating a balance. One week following the letter I now receive 4-10 calls DAILY Even after I answer each call. Every rep I have spoken to has been incredibly rude and condescending. Half way speaking to reps when I don't cave and den them money I get transferred mid sentence and have to start over. They then deny o was transferred and tell me that I either called or the auto dialer did. No one will even attempt to help me because I'm past due. How would I know with verbal confirmation and no letters/calls. I was belittled and made to feel that their screw ups were my fault for not "checking my credit score regularly". I feel someone pocketed my money and I am not comfortable paying more until my payments are found. Unfortunately my AC practically exploded and ruined all my files. I told them I would call everyone's order location and find them. I was berated with questions and made to feel stupid. I was asked things such a "how do you pay car and electric without your records" I said I pay those jut fine. The reps response was "of course" in a snide tone. Every rep said I had to pay even more to hold my account from being charged off. I was not allowed time to find my receipts, only bullied for more money. I feel someone pocketed my money and deleted the numbers from the auto dialer so I wouldn't notice. I didn't want to bring this up because I don't have the means to do Anything about it, but I have a whole other product they don't even have record of because they lost the contact 4 times! It took them a week and 4 wrong products later to deliver it. Following that I had to come back several times to sign new contracts.Desired Settlement: resolution and to not be charged off.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account #[redacted]

stated she was not aware the account was past due because she had not received

any calls or mail regarding the account. She also

stated she mailed in money orders to pay on the account; however, these payments

have not been credited to the account.

According to our records, [redacted] signed a [redacted]

retail installment contract on February 14, 2015. The first

payment was due on the account on March 14, 2014. A welcome letter was mailed to the verified

address on file on March

5, 2014.

Another letter was mailed to [redacted] on March 15, 2014

reminding them if the payment was not made timely, they would lose their

no-interest financing promotion. We began call attempts on March 17,

2014.

Another letter was mailed to the verified address on

March 18,

2014.

Call attempts continued each day until May 20, 2014 when we

were able to speak with [redacted]. He stated on the recorded call that he had a

late check and would go into the store to make the payment on May 23,

2014.

That promise to pay was broken and the payment was

not made.

Call attempts resumed on May 24, 2014. Another

letter was mailed to the verified address on June 11, 2014 regarding

the past due balance on the account. Call attempts continued until June 12, 2014, when

[redacted] called our collection department. Per the

recorded call [redacted] was informed that the account was past due for $74.15.

[redacted] paid the $74.15 and there was no mention of payments made by money

order that she had not received credit for.

During the call on June 12, 2014, [redacted] stated she should have two accounts, a dryer and a

refrigerator.

[redacted] called back in on June 26, 2014 to find

out why the refrigerator was not listed on her account. .

Due to an error on our part, the account that had the

refrigerator on it was canceled; therefore, [redacted] has a refrigerator, which

she is not making payments on.

Collection efforts resumed on July 16, 2014 and we

were able to reach [redacted] on July 23, 2014 and he stated he would go in the store that

Friday July 29,

2014 to make a payment. [redacted] did not make the payment on July 29, 2014 as

promised and collection efforts resumed on July 30,

2014.

An additional letter was mailed to the verified

address on file on August 27, 2014. Another letter was mailed on September 14, 2014 and

again on October 9,

2014 as collection efforts continued. A legal

demand letter was mailed to the verified address on file on November 14, 2014. Then

an email was sent to [redacted] on December 10, 2015 as collection efforts continued. In

addition two emails were sent to the verified email address on file on December 29, 2014 and

again on January 5,

2015.

[redacted] called in on January 30, 2015 to

find out the balance on the account. [redacted] stated that a dozen payments have

been made on the account at this time. [redacted]

stated she watched her husband make a dozen payments on the account. [redacted]

asked to speak with a manager during this recorded call. [redacted] stated that

she would find her receipts. The manager attempted to let her know that

we could credit the account if she could locate the receipts. [redacted]

disconnected the call before the manager could communicate that to her. On January 31, 2015, we

mailed [redacted] and [redacted] a copy of their payment history to the verified address

on file. Additional emails were sent on February 1, 2015 and

another legal demand letter was mailed on February 3,

2015.

According to the recorded calls on February 9, 2015, [redacted] stated she received a delinquent letter in the mail and she would like to

speak with someone about the account. [redacted]

then stated she personally sent in $150.00 payments for 3 or 4 months and her

husband sent in 3 or 4 payments of $50.00 each. [redacted]

then stated she knew she was behind but was not sure how much. The agent

asked if she could send in bank statements to prove the payments were

made. [redacted] stated she would look for the bank statements. We attempted to

call [redacted] again on February 10, 2015 and on February 11, 2015;

however, [redacted] stated she is not paying on the account and disconnected the

calls.

When we spoke with [redacted] on February 12, 2015, she

stated she made several payments by money order and she does not have the

receipts.

[redacted] also stated she called each time she made

the payment to make sure it posted to the account; however, all of our calls are

logged and recorded and we do not have verification of those calls.

Collection efforts have continued to attempt to collect

the past due balance of $458.61. We have attached a copy of [redacted]’s

payment history for his records. If **. and [redacted] still believe their

balance is incorrect, they will need to fax in proof of the payments they are

stating they have made on the account.

We value [redacted] and [redacted] as customers and appreciate

them bringing their concerns to our attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They do not keep good records or record every single phone call. The notes in their file are not kept well. I've called and they've read me back notes that were completely wrong on every level. I corrected them and was told "Well that's what's in the computer" BUT ITS WRONG! The entire company is incompetant. My main issue now is they tell me everyday it's about to charge off. I need time to call everywhere I've gotten a money or and get the reciepts. They told me I only had a few days and they would do nothing to keep it from charging off even though this is their fault it's delinquent in the first place. The only payments they show record of are the two debit card transactions. Not a single money order. I also get called 6-10 ttimes a day even when I answer and talk to someone each and every time. It's harrassment.

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding her account. We are unable to stop the charge-off process without a payment posted on the account. [redacted] stated in one of the recorded calls that she knew she was at least four months behind on the account. The only way to prevent the account from charging off is to accept the payment arrangements offered to her. This will allow [redacted] the time she states she needs to locate the proof of payments. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

There is no logic in giving a company MORE money when theybe lost all but two payments. I'm not comfortable with that. I don't work anymore and the two Pennys I have to run together are precious to me. I will not send my last penny to a company known for loosing money. If I had a payment to the CES himself I still wouldn't be comfortable.

Regards,

Review: [redacted] I bought a LG refrigerator 18 months ago, paid cash & purchased the extended warranty from Conn,s. My refrigerator went down April the ninth and is still down. We have had 2 service tec's out to look at it, the last one that was here changed out the motherboard and told us if that did not fix it they would have to order and change the compressor. My refrigerator has the "smart diagnostic" system that will tell you what is wrong with it, Conn's does not use that because their cell phone signal from their cheap phone will not pick the signal up from the refrigerator, I have run the diagnostic 2 time now my self and the keep telling me mother board and compressor need to be replaced so today "MAYBE" they will come and do a seal test on the doors as they have not ordered a compressor yet. If I had purchased this appliance from BEST BUY they would have already replaced the refrigerator. So needless to say "Burn me once shame on you, Burn me twice shame on me. I will never buy anything from "CONN'S" again and for sure I will pass this experience on to as many as I can. I was told when I bought the extended warranty that if something were to happen that the product could not be repaired in a reasonable amount of time they would just replace it. I don't know what Conn's call reasonable but I am tired of living out of a ice chest for almost a month now, that is unreasonable. You took my money now its time for you to hold your end of the deal up.Desired Settlement: Replace this refrigerator

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 7/5/13,

[redacted] purchased a LG French Door refrigerator with a 48-month Repair

Service Agreement Plan.

We reviewed [redacted]

complaint and found he contacted our service department on 4/9/15 stating his

refrigerator was not cooling or freezing. Our records show on 4/29/15, Conn’s

agreed to issue an exchange under the Terms and Conditions of the Repair

Service Agreement due to there was a delay receiving the necessary parts to

complete repairs. We no longer have the same refrigerator [redacted] originally

purchased therefore; he was contacted and made aware that we will issue an

in-store credit of $2199.99 (original amount paid) to re-select another

refrigerator that meets his expectations. [redacted] may visit his nearest

Conn’s location to initiate the exchange.

We sincerely apologize

for any inconvenience [redacted] experienced as a result of the service delay.

We have also attached a copy of our food loss claim for [redacted] to submit if

any food was loss as a result of the refrigerator malfunctioning.

If we may be of further assistance, Mr. Rolan

may contact Customer Service at [redacted].

Kind regards,

Review: I bought a couch and 2 tables from Conns in [redacted]. The couch was special order. I get a call that the couch has come in 5 weeks later. They called the day of the delivery. I was told that the couch is lost in the warehouse. They asked if I would like a partial delivery and I said no. The lady on the phone said that the warehouse manage would call me back. I received no call. I called them back hours later. The first person to answer looked up my information and I got hung up on 3 times! Then I got a lady that told me that I cancelled the delivery. No one was willing to help me. I talked to my representative, [redacted], and store manager, [redacted] made me feel a lot better about the situation and he drove up to the warehouse the next day and found one of the 2 missing pieces. There was still one nowhere to be found. It may have never even been there! I agreed to a partial delivery at this point because I was sick of sitting on the ground. My roommate was there to check it all in and sign for it. These guys brought my tables in still in the boxes and refused to put it together. I paid to have this furniture delivered and assembled!!! When I got home and saw this, I was very upset. I drove up to my local store and talked to [redacted]. He said he would send someone out to put it together. The day of promise arrived and nothing. I called the warehouse and they knew nothing of it. I drove back up to my local store and I asked [redacted] if I could bring the tables back because I didnt feel it was right I would have to put them together. He said that I would not be able to get a refund on furniture. He gave me a number to call, but I was so frustrated with it all I decided to just put it together. The warehouse doesnt care about pleasing any customers. I am still waiting on the second half of my couch. [redacted] has reordered it and I do hope I receive it soon. It is outrageous that I would not be able to receive a refund on something that was delivered to me improperly and incomplete.

Product_Or_Service: Furniture with deliveryDesired Settlement: Refund

I feel that my delivery fee should be refunded. In addition, I should receive the other half of my couch in the near future. I do ask that the warehouse keep better track of what arrives at their warehouse and what doesn't. I already had to put the tables together, even though I felt like it was an injustice.

Business

Response:

Review: I received a promotional offer from Conn's, I still have the original, stating if you purchase a large ticket item the delivery would be free. I took my letter into Conn's purchased a $2000 bed which qualified for the free shipping. I was told at that time that I had to pay for the delivery $129.99 but if I filled out a form and submitted it I would be refunded the money. Today is 8 weeks since Conn's received my rebate form. I kept checking their "Rapid-Rebate.com" site to check on the status which never changed from "we received your rebate, please allow up to 10 weeks"!!!! which is outrageous to begin with, then, I was allowed to call only after 8 weeks which was today. I just called to be told I have to wait 2 more weeks. I said "when I call you back in 2 more weeks and have then waited 10 weeks what will you tell me then" the lady could not answer. This is a sham, I will never purchase from them again and their name says it all CONN!!! Nothing on the letter I was sent and am attaching the original says you have to get rebate. After preparing this complaint I also realized that I was suppose to also get 10% off if I spent over $499, I didn't get that either. I want my refund and I want it NOW. If at the time of the sale I was told this I wouldn't mind but I was not told. I am in sales and am responsible for anything I say and don't say. Why isn't anyone else accountable? I had the letter in my hand, told the sales person right up front I wanted the free delivery and my 10% and he had so many papers I failed to notice I didn't get my 10% off either! He should have been honest but feel he made 10% more commission for being dishonest. I feel he should have to pay it back if that is the case as he was wrong. I am only asking for what is fair.Desired Settlement: A Check in the amount of $342.83 sent next day!

Business

Response:

Review: Purchasing a lawn tractor from Conn's Appliance Store.The purchase was made on [redacted] using their retail installment plan.The tractor has been in the shop 5 times since March. The first 2 times(Conn's was contacted and they told us to take it to the manufacturer supplier) went to the manufacture supplier we told there was nothing else they could do. We asked Conn's for a replacement,we were told that the tractor had to go to their service people 3 times before it could be replaced. We have sent it to them 3 times and now this makes the 4th time it has broke([redacted]) We called Conn's and told them this is time #4 and we wanted it replaced. They told us it was not and it had to go to service yet another time. We call to discuss this with them no one will talk to us we are put on hold told they will return calls nothing ever happens. Now we are told they will pick it up today([redacted])to take it to service. The same problem not a different one is always wrongDesired Settlement: Replace lawn tractor with one that works properly

Business

Response:

Review: In [redacted], I bought a $2600.00 [redacted] refrigerator from Conn's. Beginning around [redacted], the refrigerator stopped cooling, then again at [redacted]. Since then, Conn's has replaced the computer 3 times, plus some other minor repairs. On [redacted] the refrigerator stopped cooling again. The service tech came out and said it was the sensors. He ordered sensors and they were installed on [redacted]. The refrigerator did not start cooling. The service tech said the compressor is not working. He said he would call Monday, [redacted], to see if it started cooling. It did not start cooling over the weekend. The tech called Monday and I told him that the refrigerator did not start cooling. He said that his manager said that my refrigerator was going to be exchanged. He said someone would call me within 48 hours to give me the details. Noone has called. I called them today ([redacted]) and I was told that my refrigerator was NOT going to be exchanged. Instead, they ordered a compressor and it would arrive at their business on [redacted]!!! I spoke with someone in the corporate office and she just kept telling me that my refrigerator would not be exchanged.I was told last year when all this began that when I have the same problem 3 times, the refrigerator would be exchanged. I've had three computers replaced! I don't understand how much more I have to be inconvenienced with this refrigerator not cooling. Each time the refrigerator goes out, it takes a week to a week and a half to get it going again. I've lost hundreds of dollars in food. It's expensive to buy food on a daily basis. I don't know what else to do or where to turn to get help. I have told them several time that I have a lemon and that I'm not happy with the product or their service. I'm very frustrated.Desired Settlement: I would like an exchange or my money back. I need a refrigerator that's dependable. Their customer service is lousy. I just don't know how many more times this refrigerator has to break down before I get another one.

Business

Response:

Review: I purchased a refrigerator and then they could not fixed it so they exchanged it and owed me $412.44 the sent a letter letting us know they were going to credit it to out account, now they will not do that and the customer service people will not let me talk to a higher up person to get this problem fixed.Desired Settlement: They owe me the money and they need to give it to me.

Business

Response:

Conn’s would

like to thank you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and found on 1[redacted]/14, a credit of $465.48 was applied to her account

as previously agreed. A copy of [redacted] general loan ledger has been included in our response for her

records. If we may be of further

assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went to a store and started a contract which they offered me 0% interest for 6 months but Rep failed to put that on contract and when I went in to pay off the account was told I wasn't put on that option. I have contacted conns directly via store and Customer service phone number and no one has resolved the issue or even accepted responsibility of the mistake and take care of it. now I am writing about my complain. I have done more then my share to get this resolved and left messages with a manager at customer service by the name of [redacted] and also the store manager [redacted] I have closed the account in March and it was opened in Dec of **Desired Settlement: I am wanting the interest paid sent back to me since I have already closed the account and paid the account in full due to not wanting to pay more interes

Business

Response:

Thanks

for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased a television and two tablets with 25 month extended warranty on all

three items. We have reviewed and

researched [redacted] complaint found [redacted] credit and purchase

qualified for a 6 month Cash Option promotion (No interest for 6 month).

However, the contract [redacted] signed did not include the promotion.

We

have agreed to honor the promotion and refund [redacted] the interest accrued

on the account during the financed period. A check will be mailed to [redacted] in the amount of $158.47. We have included a copy of the loan ledger

for [redacted]’s records.

If we

may of further assistance, [redacted] may contact us at [redacted]

Kind

Regards,

Conn’s

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would also like to know when the check would be sent. Finally thanks for taking the initiave and accepting responsibility and making it right. Nothing was ever done at store or customer service number.

Review: I am filing a complaint with conns. I have two accounts with them and they call me if I am late one day which is ok because I understand they have to call if you are past due to collect payment. however, the problem I have is they are calling my phone multiple times per day and leaving messages on my voicemail multiple times. This is against the FDCPA laws. They should only be leaving a message on my voicemail once per day. This is harrassment and I need it stopped immediately before I bring up a lawsuit.Desired Settlement: I would like the calls stopped immediately of more than once per day. Please only call once per day and that is it if I am past due. thank you.[redacted]

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According to our records Mr. [redacted] signed a 32-month

retail installment contract on March 17, 2013 for account #[redacted] and a 30-month retail

installment contract on March 13, 2014 for account #[redacted]. Account

#[redacted] is due on the 17 of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from Conn's creating a call attempt for

each account when it/they become past due. To prevent

call attempts, we can offer Mr. [redacted] a good-will due date change on each

account to coincide with his pay cycle.

Please note, the accounts will have to be paid current in

order to request the due date change.

Business

Response:

Thank

you for the additional opportunity to respond to Mr. [redacted] concerns

regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According

to our records Mr. [redacted] signed a 32-month retail installment contract on

March 17,

2013

for account #[redacted] and a 30-month retail installment contract on

March 13,

2014

for account #[redacted]. Account

#[redacted] is due on the 17th of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from

Conn's creating a call attempt for each account when it/they become past

due. To prevent call attempts, we can

offer Mr. [redacted] a good-will due date change on each account to coincide with

his pay cycle which

would possibly prevent calls so that he has ample time to make payments before

his account(s) become past due. If Mr. [redacted] would like to stop all calls

he can submit a cease and desist request in writing and fax it to

877-404-2431.

While

we disagree with Mr. [redacted]'s comments regarding violations, as Conn's is a

creditor, we hope that the offer of adjusting the due dates will be agreeable to

resolve his concerns regarding call attempts.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: In [redacted] I purchased from Conn's a mattress set, washer and dryer, and set up delivery for [redacted]. On [redacted] the day before delivery Conn's delivery service call me to inform me that the washer was not in stock and they would only be delivering the dryer. I then in the middle of moving had to stop go into the store and pick out another washer which of course cost more. There was to be a $79.99 rebate of the delivery fee. I mailed off all the paperwork only to find it takes 10 weeks for Conn's to process that paperwork. After getting notified in [redacted] that the check was mailed on [redacted] and to wait another 2 weeks for the mail. in [redacted] I spoke with Conn's rebate center to inform them I had not rec'd the check. I was then informed it would take another 10 weeks to reprocess that payment. as of today I am still waiting on that checkDesired Settlement: [redacted] the manufactor of the washer and dryer sent me a thank you card one week after I registered the purchases. If conn's has the personnel to call me 12 times a day starting the [redacted] ( payment due on the [redacted]) of each month when my payment is late. Please explain why they cannot process rebates any faster

Business

Response:

Review: Back in [redacted] of this year, I went and got a stove and refrigerator from Conn's off of [redacted] in Waco. It took 3 weeks to deliver the refrigerator and took about 4 or 5 weeks to deliver the stove, they were brand new. When they delivered the stove they scratched it up. A guy from Conn's called two days afterwards and asked how everything went, I told him that when the delivery guys delivered the stove they scratched it up, he told me he would do something about it. He called the next day and wanted to know if I wanted a new stove or if I would take 10% off of the scratched up stove. I told him the 10% would be fine that I had already waited a month for the stove and I needed it. Well 3 months later and I looked at my statements they sent out and I still had not seen anything. I contacted them on the 4th month and wanted to know why I hadn't received my 10% off. I had to talk to 10 different people all the way from Texas to California because they told me I needed to contact customer service and it ended up being a parts place. They call me 4 to 5 times a day and I had to explain my story every time someone called. I spoke to a [redacted] and she said she would get it handled. Well come the 5th month, I didn't receive a statement this time, and I still have SEVERAL calls a day from them, ranging from 7:30 am to 8 pm. When they called one time, I spoke to someone about it AGAIN and they told me there was nothing they could do for me. They have been rude every time I talked to them, and they have now lied to me TWICE. I went to go fill out a form to return the stove and they are going to put it on my credit that it was repoed. So either way I go, my credit gets hurt because I'm not paying for it or if I do turn it in, it still hurts my credit. I feel like if I wouldn't of been lied to and would have been treated fairly this wouldn't of went against me and I wouldn't be complaining to you and being harassed by Conn's.Desired Settlement: All I have asked Conn's for is for the 10% off. Granted it's only 40 dollars off my account, but it's the principal in the matter and that they have now lied to me TWICE. At this point, I would like for them to just pick up the stove, give me my money back that I have paid towards the stove, and remove it from my account. I will continue to pay for the refrigerator but I feel like at this point they won't stand behind anything they say anyways. I will go purchase a stove elsewhere.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]'s complaint. Although we have been unsuccessful in our attempts to contact Mrs. [redacted], Conn's has agreed to honor her request and credit her account $43.30.

If I may be of further assistance, Mrs. [redacted] may contact me at ###-###-####.

Review: We purchased a ** Dishwasher from Conn's on [redacted]. Delivery is normally the next day, but our delivery was made on [redacted]. We paid $119.99 for installation. The installers put in the dishwasher on [redacted]. On [redacted], our second time to use the dishwasher, we noticed that there was water in the bottom of the dishwasher and that it did not drain. Thinking it was a plumbing issue because it was a brand new dishwasher, we contacted our local plumber, [redacted], who informed us the dishwasher had never drained due to the clear hosing that was installed not having any residue. We had to pay the plumber $60 to tell us the "new" dishwasher Conns installed was not working. I contacted [redacted] at the Webster, TX location who was our salesperson to let her know. She sent out a Conn's technician on [redacted]. The Conn's technician also agreed that the pump was not working and had not drained. I proceeded to call [redacted] again. I informed her that we do not want a replacement pump, we want a new dishwasher. Because the dishwasher had been run with a defective pump, there could be other unknown damage to the dishwasher. We purchased a new dishwasher, not a refurbished dishwasher and should get what we pay for. She said she would let her supervisor know and contact me when she heard anything. On [redacted], I once again contacted [redacted] because I had not heard. I could not reach her, so I contacted the store manager, [redacted], who simply told me he had sent an email. He did not even apologize for the faulty equipment that was sold to us. I purchased this equipment on credit and refuse to pay for a subpar dishwasher (refurbished) when I purchased a BRAND NEW one.Desired Settlement: A brand new dishwasher replacement is a resolution. I should not have to get a refurbished dishwasher. The other option is a full refund and I can purchase my dishwasher at a reputable dealer.

Business

Response:

Review: [redacted]We purchase sofa & love seat there was a charge for $389 to 400.00 insurance on theft or fire plus $129.99 delivery charge that was promise to be taken off if we bring homeowners declaration page plus free delivery rebate coupon.we did it next day and after long debate whit cashier (on your face yelling by cashier towards me)we got to talk to mgr.new contract with verbal explanation free delivery was mail in coupon.Furniture was delivered on [redacted] at this time my door as dented against a table I have.around furniture cushions look about 9 inch thick.3 days latter we decided to buy anti slip protectors for legs we notice missing back left leg on sofa (Mfg defect #1)we call store they said 24hrs to fix problem,on [redacted] the came and screwed in a new leg.at this time I notice cushions were loosing thickness so I change them around.But this did not work still collapsing.on [redacted] we went to store to make 1st payment but decided to address problem Mgr. advice to call 1800 number I call on [redacted] talk to [redacted] she said tech would be sent to my house complaint #9[redacted] tech shows on [redacted] he said the only thing he can do is order new foam better than the one they where using on this sofas. I ask if they guaranty no more problems on collapsing issue also he said was yes or no!I refuse this fix.(Mfg.defect #2)I immediately call 1800# talk to [redacted] she inform me no RETURNS OR EXCHANGE.That is not what is says on pamphlet given to us with contract 30 days under manufacturer's defects new work order #[redacted] she said I would have answer in 72hrs.All this time we ask for exchange of sofas and yes we are not welling to pay $2810.56 For 3 weeks of use cushions are now at 6inches width and going down.We are disable 5 bad disks on me And 4 on my wife's back it is ridicules trying to sit down on this sofas plus very painful. we had previous sofas for 5 years and they were 50% better than this new ones We still have recliner.We are not welling to pay! to save Ur creditDesired Settlement: We. want a better quality sofas the ones that wont hurt on us sitting down for 10 to 20 minutes ,because of ship materials and the fix of any damage to our credit.Again we refuse to pay for this sofas.[redacted]

Business

Response:

Review: ON [redacted] I PURCHASE A MATTRESS FORM CON'S WITH IN TWEENTY BUSINESS DAYS THE MATTRESS COLLAPSE IT HAS MY HUSBAND AND I SLEEPPING LIKE WE ARE LYING ON A SEA SAW OUR HEAD IS DOWN AND OUR LEGGS AN FEET OUR POINTED UP WE HAD CON'S TO COME OUT AN SEE THE PROBLEM THEY SAID THEY COULD NOT REPLACE THE MATTRESS BECAUSE IT NEEDS TO BE ONE MORE INCH LOWER FOR THEM TO REPLACE THIS MATTRESS THAT WE OUR NOW ABOUT FORE INCHS LOWER.CON'S CAME OUT AGAIN ON [redacted] NOW THEY SAID THAT THE MATTRESS CALLAPSE IS FROM STAINS ON THE MATTRESS THATS WHY IT COLLAPSE.WE ARE REFUSEING TO PAY THE FULL AMOUNT OF OUR BILL AT THIS TIME.

Product_Or_Service: MATTRESS

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: WE WOULD LIKE FOR CON'S TO SETTLE THIS ACCOUNT BY WIPEING OFF THIS BILL DO TO THE FACT THAT MY HUSBAND AND I HAVE NOT HAD A GOOD NIGHT SLEEP IN A YEAR WE ARE HAVEING CHRONIC NECK AND SHOULDER PAINS AND MY DOCTER SAID WE WILL CONTINUE TO SUFFER UNTIL WE REPLACE THIS MATTRESS. ALSO WE WANT CON'S TO REPLACE THIS MATTRESS AN SEND A LETTER TO THE CREDIT BUREAU THAT THEY ARE REMOVEING LATE PAYMENT ON OUR ACCOUNT.

Business

Response: