Conns Appliance, Inc.

Review: purchased extended warranty for sumsang fridge the fridge has been down going on 2 monthes. parts unable to get I guess. when calling everyone acts as if they cannot get a call in to the service dept. finally get a call, parts in ready to work. instead of coming out right away we elect to come out 4 days later the earliest time. fridge down for 2 monthes seem liked they would come right on out. for 2 monthes unable to use fridge, who cares CONNS DON'T. the fridge has been in service 4 times, it doesn't cool, fans don't work, icemakers just gives you ice, if you want cubes, you get crushed etc. I don't trust the fridge and don't trust CONNS service dept.Desired Settlement: this fridge need to be replaced or refunded. it's evident that CONNS does not have the ability to get the parts when needed.

Business

Response:

Review: purchased a washer/dryer combination with a 48 month service agreement

called a month ago to get my washer fixed took them 2 weeks to tell me they didnt have anyone to service item

on [redacted] they decided to give me a in store credit to go back an purchase a new washer but they dont carry the brand anymore so I told them No I didnt want so then they wanted to give me an in store credit I do not have any intentions of purchasing anything else at this company so told them no.

I have bought the [redacted] washer/dryer combo and a big AC/ heating unit, also redid my who Kitchen with Range/OTR Microwave/ and Dishwasher all which they made me purchase the service agreement threw them not only is it an outrageous price over the manufacturers service agreement but to find out they wont honor it and I am still waiting to find out something after a month which has left me with no washing machine

I want a refund and I will never return to purchase with them againDesired Settlement: a full refund on washer so I may get it fixed on my own and a full refund for all service agreements purchased which is [redacted] +tax =[redacted] and the service agreements come to a total of [redacted] + tax =[redacted]

grand total refund [redacted]

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our

records show on [redacted],

[redacted] purchased a [redacted] high efficiency washer and dryer from us

with a 48-month Repair Service Agreement on both items. [redacted]

elected to have her washer and dryer delivered. We show on [redacted],

[redacted] signed acknowledging her washer and dryer was received in good

order.

We

received [redacted]’s complaint and found she contacted our service

department on two different occasions from [redacted] regarding her washer. [redacted]’s last service call was placed on [redacted];

[redacted] contacted us stating the washer was displaying error code F3 and

E2. We attempted to schedule [redacted] for service; however we found

she was no longer in our service area therefore service was not be

completed. Conn’s agreed to exchange [redacted]’s washer; she was given

a credit of $[redacted] which is the original amount she paid to re-select a new

washer.

On [redacted],

[redacted] went to her local Conn’s location to initiate her exchange; upon

the exchange process [redacted] found we no longer carried the same

manufacturer as her previous washer, therefore she requested a refund for her

washer and requested to cancel the warranty on her dryer. Conn’s agreed

to honor her request and refund [redacted] the replacement value of her

washer of $[redacted] and cancel/refund the warranty from her dryer at a pro-rata

amount of $[redacted] total refund came to $[redacted].

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with response because there shouldnt be a prorate on anything but yes I did get the money for the washer but a prorate is not right because they cant provide service so full refund should be what I get and I didnt receive refund for all my warranties on all items purchased that I sent in for

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s additional comments. [redacted] was approved

for an exchange because she had purchased the Repair Service Agreement; she was

given a credit of $[redacted] which was the original amount she paid to re-select a

new washer. On [redacted] went to her local

Conn’s location to initiate her exchange; [redacted] wanted the same brand as

her original washer however this brand was no longer available. [redacted] chose not to re-select a washer and requested a refund in lieu of the

exchange. Under the Repair Service Agreement Terms and Conditions Conn’s

agreed to honor her request and refund check was mailed on [redacted] for $[redacted]. The Repair

Service Agreement on [redacted]’s washer is non-refundable and considered

fulfilled.

In reference to [redacted]’s

cancellation request on her other items; we received her request on [redacted]. The coverage was

cancelled as outline in the Terms and Conditions Cancellation Policy.

[redacted] refund check for her dryer warranty cancellation was $[redacted] and

was mailed on [redacted] also

received a refund her range and OTR microwave warranty cancellation in the

amount of $[redacted]; the refund check was mailed on [redacted].

At this time we are unable to

honor [redacted]’s request for a full refund. [redacted] has had

coverage since [redacted]. We have attached a copy

of [redacted]’s Repair Service Agreement Terms and Conditions.

If we may be of further

assistance, [redacted] may contact us at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

coverage that apparrantly you shouldnt have been selling because you dont back it up

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional

comment. Conn’s has adhered to the Terms

and Conditions of the Repair Service Agreement.

Conn’s was unable to repair [redacted]s washer therefore, under the

terms and conditions she was offered an exchange which she declined. We agreed to credit her account for the

replacement value which was the original amount paid.

We have attached a copy of that agreement for review.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Customer Relations Officer

Review: charged property insurance for goods after we sent them 2x a copy of my homeowners insurance. they were suppose to take off the property insurance they charged but have not as of yet.. bought goods in 02/14 with 6mo interest free and paid off in full 03/14. conns now claims I owe them $6. for property insurance.. never heard of a company charging property insurance especially when I have h/o insurance... rest assured I will NEVER DO BUSINESS with conns again...

Product_Or_Service: STOVEDesired Settlement: DesiredSettlementID: Other (requires explanation)

remove property insurance from my account... credit bureau says I still owe them 145.00 dollars on this account.. I owe them $00.00 on this acc. it was paid in full. $637.62 PAID IN FULL!!!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding account [redacted]. According

to our records, Mr. [redacted] signed a 13-month installment loan contract on February 22, 2014. This contract included a 6-month no-interest

promotional offer. Due to this being a

secured loan, the merchandise must be insured until the loan is paid in

full. In the event the customer has an

alternative insurance policy, they are able to send that policy in to our

insurance department to receive full credit as long as the declaration page

shows coverage from the date of purchase to the present date.

Our

records show on April

11, 2014, we received a copy of Mr. [redacted] proof of insurance and we

credited his account at that time. Mr. [redacted] currently has a zero balance due on

the account. Please note, it can take approximately 30-60 days for the credit

bureaus update the information and reflect the paid off account.

Review: On [redacted] I purchased a dishwasher from [redacted] located at [redacted]. I scheduled a delivery and install for [redacted]. The product was delivered on the date scheduled but the technician was unable to install the product because the power cord was too short. The technician phoned a customer service rep to report the product was delivered but not installed due to a short power cord. The customer rep then confirmed delivery with me and that the product was not installed. The technician informed me a credit will be issued for the install charge of $[redacted]. On [redacted], I received a call from the warehouse manager located in [redacted] confirming that a credit was issued in the amount $[redacted] as of [redacted]4. I also received a call on [redacted] from the [redacted] Sales Rep in [redacted], confirming that a credit was issued and I should see it within 30 days. To date, no credit has been issued. I am requesting a credit of $[redacted] be issued to me immediately.Desired Settlement: I want the $[redacted] installation charge refunded to me immediately since no installation occurred.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on [redacted] purchased a [redacted]

dishwasher and [redacted] installation service. On [redacted] received

the dishwasher however; we did confirm that the installation was not complete

on the unit. On [redacted], a concession request was submitted to refund [redacted] in the amount of $[redacted] for the installation charge however; there was

a delay in the process. As of [redacted], we have submitted a concession in the

amount of $[redacted] to [redacted]’ account for the installation fee; please

allow 7-10 business days for the credit to process to the account. We sincerely

apologize for any inconvenience [redacted] experienced as a result of the

delay.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Sincerely,

Customer Relations Officer

Review: Dear [redacted]:

I am writing to you to express my disappointment with Conn’s Appliance, your delivery services and [redacted] in [redacted] lack of customer service. When I was approved for $2,500 credit, salespeople blew my phone up for 2 weeks trying to get me into the store to purchase from you.

I went into [redacted] on 11/21/14 with great expectations of finding what I needed a washer and dryer. I telephone ahead of time to find out what kind of discount prices you had on washers and dryers. I spoke with [redacted] who assured me that he would be able to assist me and to ask for him when I came to the store. Even though he would be off hours, he said he would wait for me.

[redacted] did assist me and convinced me to purchase the product that same night because I had been approved for $2,500.00. I looked around the store and found a loveseat and vacuum to add to my purchase. I was able to take the vacuum that evening (11/21/14). We set up a delivery for the following weekend (Saturday, November 29, 2014). I waited all day Saturday 11/29/14, made arrangements for the washer and dryer I had in my apartment to be removed, rescheduled and made adjustments to have my home ready for these new purchases. Also, I inconvenienced other people to assist me for this delivery.

At 6:00 p.m. Saturday no telephone call from the delivery person and no show. I called the Store to find out what happened. I asked for [redacted] and he looked the order up and came back to tell me the delivery was cancelled, of course I was very upset and asked why no one had called me to inform me it had been cancelled. After expressing my disappointment in this lack of customer service and asking why no one called me to inform me I was told they could get it delivered on a weekday (Wednesday). I told them this would not work and I wanted the items delivered the next day Sunday. He proceeded to investigate and then came back to tell me the dryer was on back order. [redacted] was unable to get the items delivered for Sunday upon my request. I then told him to cancel my order completely.

I felt [redacted] had to have known the dryer was on backorder during the sale. He was so concerned with making a sale he neglected to take it further to see if all of the items were available for the scheduled Saturday delivery.

I came to the store the next day (Sunday, November 30, 2014) to cancel my order and get my cash refund of $200.00 and was told that the store could only refund up to $50.00 cash and I would have to wait 7-15 days for a check to be mailed and that a 15% restocking fee ($27.00) would be deducted from my refund for the vacuum.

Page Two

The store manager “[redacted]” apologized and did not have a reason why [redacted] provided such poor customer service and why he did not call me. [redacted] never made an attempt to come over and speak to me about this incident. I was told he was busy helping another dissatisfied customer. However, he was all over me trying to get the sale, making suggestions on why I should put my money down that same night (I left and went to ATM to get the cash deposit). Telling me that the washer and dryer may not be on sale if I wait. To say the least, I am very disappointed in Conn’s lack of customer service, appalled at your refund policy not to give me the cash back you wanted the day I purchased the items and being lied to that if I called customer service I could get my refund sooner.

I was told by the Store Manager to call the customer service no. to request my refund sooner (he lied). I telephoned customer service immediately and I spoke to [redacted] for over 30 minutes explaining the situation. She kept apologizing however insisted that it was company policy, she could not expedite my refund check due to company policy. I find that hard to believe, since Conn’s messed up in the very beginning. The lack of empathy for your customers is very disturbing, especially since you wanted me to give you a rating of “5” on my experience with Conn’s for the customer satisfaction survey call. No solutions or compensation to me for the inconvenience.

I will never recommend Conn’s to any of my family, friends or co-workers, even though a family member referred me to Conn’s. I really expected more from Conn’s and now I would recommend that you remove any terms of “guaranteed great customer service” from your pamphlets or marketing advertisements. You failed in divulging your refund policy, you failed in not following up with delivery on items purchased, and you failed in not trying to make compensation or adjustments to make up for your lack of customer service.

I will contact the Revdex.com to give you a “0” rating with detailed explanations.

Dissatisfied Customer,

[redacted]Desired Settlement: Full refund of $200.00 not a 15% restocking fee of $27.00 which was deducted from my cash deposit.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on11/21/14, [redacted] purchased

a [redacted] high efficiency washer and dryer, [redacted] loveseat, and a

[redacted] vacuum. [redacted] elected to pick up her vacuum from our

[redacted] location and elected to have her washer, dryer, and loveseat

delivered.

[redacted] was scheduled for delivery on 11/29/14; however her delivery was not completed due to the products

purchased was on back order. After researching [redacted] complaint we

found there was a lack of communication regarding her scheduled delivery; [redacted] delivery was postponed because the items were not available and

delivery could not be completed. [redacted] contacted her sales

representative; during the conversation [redacted] expressed her

dissatisfaction and requested to have her items delivered for the following Sunday. [redacted] was informed the delivery could not be

completed due to the items still on order; at that time [redacted] requested

to cancel her purchase.

[redacted] invoice was cancelled with a 15% restocking fee for

the vacuum she received. Our records show on 12/03/14 a refund check in the amount of $173.00 was mailed to [redacted]. As a goodwill gesture [redacted] restocking fee of $27.00 will

be refund in 7-10 business days. We sincerely apologize to [redacted]

for the experience and any inconvenience that was caused due to the lack of

communication.

If we may be of further assistance, [redacted] may contact our

Customer Service Department at[redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I appreciate the acknowledgement that it was poor communications on Conn's part and that I will receive a full refund on my deposit (less restocking fee). I would hope this will be a heads up for salespeople to follow up with their customers and inform them on delivery issues. Also, when you reach out to customers, don't call their home when you know they work and you have their work no. to call them there. I have been receiving numerous telephone calls from your District Manager leaving messages on my home phone when I am at work. If you really wanted to contact me you have all my numbers and could have spoken to me at work. However, I do appreciate the effort to call.

Review: I paid off my account with Conn's in [redacted]. However when I paid my account the accounting department did not drop the insurance. They are saying I owe $909.00. I do not owe this money! Now it has damaged my credit. I have sent my information on my home owners insurance 8 times and nothing has been done. I have talked to the manager at this location and personally took information to location. Still nothing has been done. I receive 10 phone calls a day on this matter. I am tired of the harassment!!! Someone from Conn's needs to step up and take care of this.Desired Settlement: I want this to come off of my credit! I work very hard and don't want to be discredited for Conn's mishaps in accounting or customer service. If this does not stop I will file harassment charges.

Business

Response:

Review: One piece of the leather sectional was damaged during delivery on [redacted] 6, 2014. The delivery person offered to return the piece to Conn's, have it repaired or a 10% refund on the damaged piece. We accepted the 10% refund (price concession of $100.00) and was told a check would be mailed. As of [redacted] 14, 2014, no check for said refund has been received. We have emailed Conn's, made phone calls and I have been to the store regarding this issue. When I went to the store to inquire about the $100 refund, I was told the delivery people were not Conn's employees and it was not Conn's issue (the delivery men wore shirts with Conn's logo on them). I was then told a check would be mailed, again in 2 weeks -- that was 6 weeks ago and still no check has arrived.Desired Settlement: For Conn's to honor their agreement to refund $100.00 for damages during delivery.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint regarding the $100.00 concession that he was offered at the time of

delivery. After researching [redacted] complaint we found his refund check was mailed on [redacted] 21, 2014. Unfortunately, our system did not show the

correct zip code therefore, his refund was mailed to the wrong address. The postal service returned the check to the sender

because they were unable to forward. Conn’s

would like to apologize to [redacted] for the error and the delay in

receiving his refund. We have corrected the address and remailed his refund check

to the address as shown on the Revdex.com complaint.

If we may be of further assistance, [redacted] may contact us

at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased a sofa set for about [redacted] with warranties. The sofa loveseat chair and ottoman was delivered in [redacted]. When received the product the chair was torn in front of me by the delivery guy and wrote on the delivery paper that it has been torn when the delivery guy pulled the wooden feet from the chair. The sofa creeked and I was told by the store manager to call customer service. The loveseat on the sides bumpy and dust cover had staples out and scratched my daughter in the back. the ottoman top is sewn crooked. Had several repair techs out. the last tech opened the bottom of my sofa and the frame was broken. I told the repair tech that I wanted it replaced and he said that he was here to fix it. So he continued to pound and add screws and nails to repair my expensive sofa that was delivered with a broken frame. I called again customer service the sofa still makes tons of noise when you sit or get up and they said that the sofa was going to be replace. I went in to the store to get and exchange at the metro store and the manager Josiah told me that the sofa is discontinued. I told the manager that I have the whole set. He said call customer service and request that and exchange for the whole set the set is discontinued. Customer service approved that the whole set be replaced. I went in to look at the furniture and there is nothing that I like for my living room that is already painted and all the decorations that I had bought to match the set I bought. The manager Josiah said call back and see if they will give credit to purchase other items in the store since nothing in here in sofas that you like. I called customer service and they said that they had done enough and that no could only replace in furniture. I have had tons of problems with this furniture and they act like they are doing me a favor by replacing the furniture when this is a discontinued item. That is not my fault. If they would have taken care of this in the beginning.Desired Settlement: I would like a refund for the sofa loveseat chair and ottoman plus tax and warranties. This is the worst customer service I have received from any store and will not buy anything from this store again.

Business

Response:

Thank you for

the opportunity to respond Mrs. [redacted]’s complaint. Our records show on [redacted], Mrs. [redacted]

purchased the [redacted] furniture set which consists of four pieces

(sofa, loveseat, chair, and ottoman) with a 48-month [redacted] Plan and

received delivery on [redacted]. At the

time of Mrs. [redacted]’s purchase, Conn’s had a No Return or Exchange Policy

on all furniture except for manufacturer’s defect. After further review of Mrs. [redacted]’s

service history, Conn’s agreed to exchange her sofa under the terms and

conditions of the [redacted] Plan however; the loveseat, chair and ottoman were

up to the manufacturer’s specifications and did not meet the qualifications for

an exchange. Our records show we no longer had the sofa Mrs. [redacted]

originally purchased therefore, as a gesture of goodwill Conn’s agreed to issue

an in-store credit on all four pieces to re-select new furniture. Conn’s is willing to apply the credit to Mrs.

[redacted]’s Conn’s account however; once the [redacted] Plan has been

fulfilled under the terms and conditions, the warranty is non-refundable. If

Mrs. [redacted] would like to have the credit applied to her account she may

contact us at ###-###-#### and reference helpdesk ticket number [redacted] to

process credit to account.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The metro store said that the warranty was going to be applied to the new furniture and now they don't want to refund the warranty. This was a manufacture defect not a claim for the warranty. It is not my fault that this was a sofa that was discontinued, nor that they didn't handle the sofa frame being broken the first call after delivery. This would not have not been a problem but they sent a repair technician for a broken frame instead of replacing when it was not discontinued. This company has the worst customer service. I have pictures of the frame the repair technician wanted to fix and was unable to do so. When I call Conn's to pick up the furniture they said it would be a repo and a repo is if I stop paying the loan. I have been paying this loan all along. This company acts like they are doing me a favor by replacing all the furniture. I worked for [redacted] and that is something that you do since the set would not be complete without the sofa to the set. No one would want a sofa from another set that don't match. If I wanted that I would have purchased an unmatched set. This is extended warranty the furniture has a warranty already and they are trying to keep that when they already had agreed to give that as a credit. I would like the warranties and the set refunded. I have Conn's more than five times to send me an invoice on the charges and the payments and till this day have never received.

Thank You

Business

Response:

Thank

you for the opportunity to respond Mrs. [redacted]’s additional comments. The original exchange option that was offered

to Mrs. [redacted] would have replaced the sofa only. The manufacturer’s warranty covers individual

pieces but not a group. The

[redacted] Plan purchased with us was a 48 month plan from the date of

purchase, as indicated on her invoice. In

order to facilitate Mrs. [redacted]’s request her [redacted] Plan was used

and is considered fulfill therefore we are unable to honor her request for a

refund of the [redacted].

In

regard, to Mrs. [redacted]'s request for a copy of her invoice and payment

history; our records show a copy of the invoice and general loan ledger was

sent on [redacted] upon request.

We have also included a copy of the invoice, general loan ledger and

[redacted] Plan for Mrs. [redacted]’s records.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I also want the tax that I paid for the merchandise. The manager of the metro store said that the warranty would be also included so now they are not going to honor that. The warranty is for stains not for defects on the merchandise. Conns acts like they are doing me a favor by replacing the set. The furniture is discontinued, and this was not a choice of mine the sofa was delivered broken and the furniture was made poorly. The only way that this complaint will be satisfied is if the warranty , tax and the merchandise is returned by refund to check to me because this matter has been since [redacted]

Review: Called for service a few times and it was scheduled, but was then cancelled by Conns each time stating it was a bad time for the customer when we never said it was a bad time. My [redacted] took off work each time to meet the repair guy and they never show up. Call the repair service and they tell us Conns cancelled the service call. This is ridiculous and doing business this way could cost the company this customer for good.Desired Settlement: I would like to hear from the [redacted] district manager and I would like our service issue resolved.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */06/12, [redacted] purchased

a [redacted] door refrigerator with a 48-month Repair Service Agreement; [redacted] refrigerator was purchased from our [redacted], TX location as a

floor model and he signed acknowledging his refrigerator was received from that

location in good order.

[redacted] contacted our service department on **/06/14 regarding his refrigerator; stating the refrigerator was not

dispensing ice. We attempted to schedule an appointment for service, but

due to a communication error with Conn’s [redacted] service order was

cancelled. The service order was re-opened on **/13/14 and scheduled for service on **/19/14. During the inspection the technician found the icemaker

needed to be replaced. The technician replaced the icemaker, tested the

refrigerator and the unit tested ok.

We attempted to contact [redacted] on **/03/14 regarding his service repair, but we were unsuccessful in

our attempt to reach him. We sincerely apologize to [redacted] for the

experience and any inconvenience that was caused as a result of the delay.

If we may be of further assistance, [redacted] may contact [redacted] at [redacted].

Kind regards,

Review: I have several issues with Conn's but the system only allowed me to select one. The first issue is that I have called on several occassions after learning that Conn's added a warranty of $60 to a allegedly free tv that they gave me with the purchase of a bedroom set. I called in and spoke to someone who advised me to go to the store and fill out a form to request a removal of the warranty. I visited the store and filled out the forms because I was informed that every item that I purchased had a warranty. The forms were faxed to the warranty dept and I was given a copy. This was done on January 19th. I have called in and spoken with several people and refaxed copies of the requests to cancel the warranties and no one is able to assist me or provide me with documentation that the warranties have been cancelled. Another issue that I have is that I have requested for 11 months for one of my due dates to be changed on one of my accounts from the 3rd of the month until the 15th as I was unemployed and started a new job. Each time a representative takes my payments on the 15th and ensures eme that the due date will be changed. I have even spoken with several managers who have told me the same. I finally spoke with a manager who tried to collect lae fees from me and I explained that I had requested a due date change. The manager then tells me that the due date cannot be extended until to the 15th but they can change it to the 13th. I asked for the change to the 13th to be processed and this was 6 weeks ago and the change has still not been done. Also I made 2 payments in the same month for a lap top that I purchased with Conn's in December and skipped the Jan payment. Today (Feb 26th) and rep calls me and tells me that the lap top is pastdue. I advised that I made a payment by phone of 02/19. The rep locates the payment in the system and tells me that she will submit a help desk ticket to fix the account and I will have to call back about a late fee. Why am I being charged a late fee in the first place?Desired Settlement: I would like documentation showing that the warranties that I have requested to be cancelled have in fact been cancelled and the dates in which they were cancelled. I would like the payment history for each of my accounts. I am also requesting removal of the late fees that have accumulated on the account in which I requested the due date change because each month I was told that it was being requested and not told until last month that the due date could not be extened to the 15th which was fin.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond

to Ms. [redacted] complaint. Our records reflect that Ms. [redacted] purchased furniture

and received a free television via invoice # [redacted] on 11/3/12 with extended

warranty on all the items (Please see signed invoice). On 1/22/14 Ms. [redacted]

faxed in the warranty cancellation forms (See request to remove

warranty/insurance) to remove the extended warranties from her products. The

cancellations were processed on 1/23/14 (SMA Pro-rated Worksheet) and credited

to her account on 1/24/14 (Payment History).

Also, Ms. [redacted] has made several

request to change her payment due date. Ms. [redacted] was informed that her account

must be current to be approved for a due date change. These requests were submitted

at times when the account was past due. However, the due date was changed to the

13th day of the month as of January 2014.

If we may be of further

assistance, Ms. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with the response regarding the due date change. I paid the account every month on or about the 15th thinking that the due date change request would be honored as I was told by several reps and managers whom took my payments by phone. Since they were aware of the request when the payments were made over the phone and I was told that request was being submitted and the account was NO longer past due when a payment was made, I feel that it is resonable that Conn's removes some of the late fees added to my account.

Regards,

Business

Response:

CASE ID: [redacted] Rebuttal

Thanks for the opportunity to respond to Ms. [redacted] rebuttal. It is our policy that due date changes are permitted on current

accounts only. The first request for a due date change was received on 10-12-13.

The due date change request was processed and denied prior to payments posting

to Ms. [redacted] account. As a goodwill gesture we will submit a concession to

Ms. [redacted] account for $29.67. However, late fees accrued prior to 10-13-13 will

remain on the account.

If we may be of further assistance, Ms. [redacted] may contact us

directly at [redacted]

Kind Regards,

Conn’s Customer Relations

Review: We purchased living room furniture and a [redacted] with wall mount from Conn's on [redacted]. All purchases were paid for in cash, up front. We paid an additional $[redacted] to have professional installation of the wall mount and tv. A day or two after installation, we noticed that the full-motion wall mount did not function properly so we contacted Conn's for repairs. After two weeks, several phone calls, an in person visit and a promise from [redacted], assistant manager, to refund the installation amount, our problem still was not solved. Both the manager, [redacted], and asst manager [redacted], promised us phone calls to follow up on the issues, but we never heard from them. We contacted corporate customer service twice and no one followed up with us. The installation company refused to correct the problem and we still have not received our refund. We eventually hired a handyman and paid him $** to correct the wall mount.Desired Settlement: We want a refund in the amount of $[redacted]. We were told by our sales person, [redacted], that tax is charged on the installation, so we expect $[redacted]% tax and an additional $** that we paid to the handyman.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased a LG 65” television and elected Conn’s TV wall mount

installation service. After further

review and research, we confirmed [redacted]’s television was not installed

correctly by the installation team. Conn’s has agreed to honor [redacted]’s

request and issue a refund in the amount of $[redacted] for the installation fee.

[redacted] may visit the Conn’s location where she originally purchased her

products to process the refund back to her [redacted]. We sincerely apologize

for any inconvenience [redacted] experienced regarding the installation service

provided by Conn’s.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. we were told by assistant manager [redacted], that a refund could not be processed in the store and that he would have to send an email to the corporate office requesting a refund and that within 7 to 10 days they would send us a check.we are willing to make one more attempt to get our refund in the store but we do not believe that they will honor it. If they could have processed a refund to our [redacted] in the store why didn't they do that a month ago when we first requested it? if we are not satisfied with the outcome of our attempt to get our refund in the store we will file another complaint. additionally we find it an inconvenience to be expected to return to the store, wait around for them to find the manager, if he's in, and then put up with their excuses and false apologies while they dilly dally processing our refund. we don't actually find the solution very acceptable because it is a waste of our time and energy and resources but if this is all the store can manage we will make one more attempt.

Review: I BOUGHT A MATRESS SET ON *-7-2014 W/ A 48 MO REPAIR SERVICE AGREEMENT & AN ELITE MATT PROTECTOR. BY MID AUGUST I WAS CALLING THEM TELLING THEM THAT I HEARD LIKE IT WAS MAKING A CRACKING NOISE WHEN I WOULD GET ON MY MATRESS. THEY CAME TO MY HOUSE CHECKED IT OUT, SAID FOUNDATION WAS BROKEN, TOLD ME IT WAS MY FAULT. MY TOTAL COST W/INTEREST IS 1,380.15. I HAVE CALLED NUMEROUS TIMES HAVE SPOKEN TO DIFFERENT MANAGERS, ARTURO ON **-1-2014, A MIKE AT THEIR WAREHOUSE, A [redacted] ON **/22/2014 AN ALEX ON *-2*-2014 @ *:2* AM, AND NO ONE RETURNS MY CALLS. I HAVE GONE IN PERSON TO THEIR STORE AND SPOKE TO A JEFF MOXAYGEMBA, WHO TOLD ME TO CALL CONN'S SERVICE PROVIDING ME WITH A NUMBER WHICH IS WHEN I SPOKE TO [redacted], AND AGAIN NO ONE RETURNS MY CALLS!!!Desired Settlement: I WANT THEM TO GIVE ME A BRAND NEW FOUNDATION, IF THAT IS THE PROBLEM. THEY HAVE SAID IT IS MY FAULT AND HAVE DONE NOTHING. I WAS TOLD BY [redacted],ON **/22/2014 THAT I HAD TO MAKE MY PAYMENTS OR THEY WOULD REPORT ME TO THE CREDIT BUREAUS, AND SHE WOULD SEE WHAT SHE COULD DO AND NEVER RETURNED MY CALL. I WANT TO GET WHAT I AM PAYING FOR, IT IS UNJUST WHAT THEY ARE DOING TO ME.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */07/14, [redacted] purchased

a [redacted] queen mattress with a 48-month [redacted] Plan and a

[redacted] Sleeper queen box spring with a 48-month [redacted]

Plan. [redacted] elected to pick up her mattress and box spring from

her local Conn’s warehouse in [redacted], TX; we show [redacted] signed

acknowledging her items were received in good order.

We show [redacted] contacted our service department on **08/14 regarding her mattress; stating the mattress was sinking in

the middle and making a cracking noise. A service call was scheduled for */18/14; during the inspection the serviceman found the mattress had a ¾

inch body impression in the center. The serviceman also inspected the box

spring and found the middle cross beam was broken; the serviceman notated the

box spring had no center support which is not the proper support.

At this time [redacted] mattress and box spring does not meet

the qualifications for an exchange, therefore we are unable to honor [redacted] request. Although, the serviceman found [redacted] mattress

had a ¾ inch body impression this is considered normal with use. [redacted]

Mattress Warranty Information Guide states: sagging and body impressions that

measure 1 ½ inches or less are not covered; [redacted] also requires for a queen

size bed to have an appropriate frame with a rigid center support that extends

to the floor.

We have attached a copy of [redacted] Mattress Warranty Information

Guide in our response.

If we may be of further assistance, [redacted] may contact [redacted] at ###-###-####.[redacted]

Review: I purchased a tv, sofa, and recliner from this store. Sofa and TV were fine. Recliner came about 2 weeks AFTER it was promised. The day after it was delivered (June 19th) I noticed the cup holders were scratched, the bottom was slightly torn, and when I sat down to use it I pushed the recline button and heard a strange sound and the thing stopped working. I immediatly called the store and was put on hold just to speak to a manger for 25 minutes. I was disconnected and called back and spoke to someone else that took all my information and claimed they put it in the system. Was told someone would contact me the next day (June 20th),nobody did. I called again and they said they would arrange for a replacement. A week went by and still no contact so I went back to the store, was told a manager sent and email and to expect a call soon. Again no contact, no service, no letter, no phone call. Then I went back to the store and was told there was no evidence in the computer that I had ever made a complaint! WOw! Back and forth for a month now and nothing has been done, just the given the run around by every one. Now almost 2 months later still no recliner, and still paying for a broken, useless thing. Customer service keeps calling that they'll bring a new one and never do. I am tired and sick of this horrible service and theft Conn's commits against their customers. There has been numerous attempts on my end to get my recliner replaced, too many to list. And Conn's isnt keeping track of it. They even sent a letter to GE saying that I had never filed a complaint which is a flat out lie!Desired Settlement: I would like a replacement for my broken recliner and a refund for these 2 months that I have been paying for a recliner that doesnt work and is torn. I have tried numerous times to get a new one or for them to just come pick up this piece of crap and nothing!

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our

records show on 11/25/11,

Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair Service

Agreement and delivery totaling $2,465.02. Mrs. [redacted] was scheduled

for delivery and received her refrigerator on 11/26/11 in good order. Mrs.

[redacted]’s contacted us on 3/19/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 3/26/14;

during the inspection the technician removed the ice build-up from freezer

drain, the refrigerator had a good temperature, and tested ok. Mrs.

[redacted] contacted us again on 8/04/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 8/06/14;

during the inspection the technician cleaned out the drain line and the

refrigerator tested up to the manufacturer specifications. At this time

we are unable to honor Mrs. [redacted]’s request to return or exchange

refrigerator; based on Mrs. [redacted]’s service history her refrigerator does

not meet the qualifications. We

attempted to contact Mrs. [redacted], however we were unable to reach her at

this time. If Mrs. [redacted] feels her

refrigerator is still not working properly we will need to schedule a service

appointment to determine if a replacement or repair is warranted.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

This was incorrectly sent to me. I am not Mrs. [redacted] I am Mr. [redacted] which goes to show how Conns doesn't even know what they are foo by sending me information about a whole different complaint that has nothing to do with me!

Regards,

Business

Response:

The previous response

to Revdex.com# [redacted] was sent in error. Our

records show on 6/07/14, Mr. [redacted]

purchased a Corinthian Lowery reclining sofa and a Southern Motion Tango power

recliner with a limited 1-year manufacturer warranty on both items. Mr.

[redacted] also elected to have his items delivered bringing his purchase total

to $2,062.13. Our records indicate Mr. [redacted] was scheduled for

delivery on 6/09/14; at the time of

delivery Mr. [redacted] found the recliner was damage therefore it was refused but

he received the sofa in good order. Our records show Mr. [redacted]

received his new recliner on 6/18/14 in good order.

After reviewing Mr. [redacted]’s complaint we did not find where Mr. [redacted] has

contacted us regarding any issues prior to receiving his GE dispute on 7/14/14.

At that time Mr. [redacted] was advised we were unable to honor his request to

exchange or return his recliner; however he could contact our service department

to assess his repair needs. Mr. [redacted]

contacted our service department on 8/5/14 and a service appointment was

scheduled. Upon inspection the

serviceman found the A/C adapter was broken and Mrs. [redacted] also pointed out

tears on the bottom edges of both arms and scratches on cup holders. We attempted to contact Mrs. [redacted] on

8/18/14 to advise her that the scratches and rubbed marks were not covered by

the manufacturer’s warranty and had not been reported at the time of

delivery. The A/C adapter was covered

and shipped directly to Mrs. [redacted] we were advised the part was received by

Mrs. [redacted] and has been installed.

If we may be of further

assistance, Mr. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Review: I had a 12-month no interest cash option contract I made the last payment on the account to pay the furniture off on August 15 via Conn's website. I made the payment exactly how I had made the previous 2 payments. I previously had another checking account stored on the website and in June I changed the checking account number because the previous account had been closed. Made my June and July payments with no problems out of the new checking account number. I make this last payment to pay off the account and for some reason the website picked up the old checking account number that had been de-activated in Conn's website. I received a email stating that my payment had not cleared and called right away because I noticed that they were trying to take the payment out of the wrong account. I called several times and was told each time that everything was okay, the acct was paid off and closed. Still the payment had not been deducted from my checking acct so I called again and told them that they were taking it out of the wrong checking account number and I needed to get it corrected. I was told on a couple calls that now I had to wait for the acct to be re-opened before I could get it corrected. And they charged me a $25 NSF fee which I was told in previous calls that I would not be charged. I waited for the account to re-opened and expressed my concerns about the expiration of the cash option and still I was told everything would be okay once the account was re-opened. August 29 rolls around and still nothing was done. I called in again and explained once again what happened and that I needed to get this taken care of so the acct could be closed out. The rep this time told me that I could go ahead and input the information over the phone and make the payment out of the right checking acct but that my conns acct was still not re-opened. So On Sept 2 the account was re-opened and all the interest is now added to my account. Almost $400. I have called many times to try and get this straighten out and finally paid the $25 NSF fee that I should not have paid in the first place and was told the acct would be sent for review but no guarantees that the cash option would be restored that I may have to pay the interest. I was also told because I did not make my payment until Aug 29 that I missed out on the cash option because it expired on the 27th. I tried several times to get this straightened out and get the payment to come out of the correct checking account number prior to Aug 27 and no one would help me. I just kept getting I had to wait. I have never been late and always paid more than double my payments. My history is clean with Conn's.Desired Settlement: The account needs to be closed out and the interest removed. I paid the furniture in full.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/12/2014 1:09:56 PM and assigned ID [redacted]

Regards,

Review: We bought a refrigerator and it was delivered damaged. We were offered a 20% discount to take the damaged refrigerator, and we did. It has been six months and we have paid off the refrigerator but have not received our 20% discount OR the $79 "free delivery" fee that we paid for a total of $259. I have attached my letter to Conn's in the additional details section

Product_Or_Service: RefrigerationDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be given what I was told I was going to get. A 20% discount for taking a damaged refrigerator.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted]’s complaint. Our records show on 2/**/14,

Mr. [redacted] purchased a Frigidaire refrigerator with a 24-month Repair Service

Agreement Plan and received delivery on 2/**/14. After further review and

research, we found there was a delay processing the concession to Mr. [redacted]’s

account. Conn’s has agreed to honor Mr. [redacted]’s request to receive a 20%

discount on the refrigerator and refund the delivery charge totaling $259.98;

please allow 7-10 business days for processing and to receive a check by mail.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at

###-###-####.

Kind regards,

Review: Went into Conn's in July to look at mattresses after finding one I liked sales rep advised me of a similar model on clearance. I was interested in the new item was because it was a floor model. [redacted] advised me that I had a warranty with manufacturer and warranty with Conn's if anything were to go wrong advised me to apply to discus finance options. I was told my available credit with Conn's would be $2000 and I would qualify for 1 full year of interest free financing. I went ahead and acknowledge that I wanted the mattresses and as setup account began [redacted] informed me that due to the reduced priced mattresses I would only qualify for 6 months, unless I added another product to put me over $1000. Didn't want to add another product but after talking with him looking around I decided to add on a Home Theater System with put me well above $1000, as he was adding the theater system on the account I asked about shipping and [redacted] advised there would be no charge and we proceeded. Upon finalizing the contract [redacted] disclosed to me that I would have to pay for shipping, I immediately objected and told him that he promised me free shipping. He then said the system would not allow him to offer that, and he apologized. He offered to personally deliver the mattresses that night in his truck after he got out of work. I agreed that would be fine, and from that point to the final signature, he advised me that he would probably not be able to take them to my house. And it would be best for me just to pay for the delivery, which I would get a rebate for in the mail, and plus anything that would happen to my mattresses during the delivery would be Conn's responsibility. I agreed and signed the contract. I never received a rebate offer, and on 2/*/14 I went into my local Conn's to see about a pay off amount to pay off with my income tax. The amount seemed higher than my personal calculations. I questioned it, and the representative advised me that I was only interest free for 6 months.Desired Settlement: I feel like [redacted]'* sales tactics are not ethical, he cons you into getting more product to save money but falsely related the information that I would have been in a 1 year interest free time period. I am extremely upset, that the store manger serg, would not help me, and basically told me it's hear say. I want a refund of the accumulated interest they back charged me as well as the delivery fee that was added to my account without a rebate and I want my 1 year as promised.

Consumer

Response:

Still have not heard anything from company

Business

Response:

Review: I purchased a bedroom set there at cons and its been a complete nightmare.I bought this back in feb 19 and when I opened furniture the rail where damaged I called them and opened ticket and had the repair center order me a new set of rails promised in two weeks I would it,waited and waited and month passed and nothing so I decided to cancel my warrantie and return furniture but they told me no refunds were alowed.they told that to get back with them in three day so I called back and they had no answer its been the same answers since feb. I finally got an answer and I dont know what to do they told me I was pretty much out of luck that I had cancel my warrantie and that there was nothing they could.I dont know what to all I want it to get me rails replace I am paying for this bed so its not fair for me to be dealing with this I have manufactured warrantie on this furniture. please help meDesired Settlement: exchange of rails

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/19/14,

Mrs. [redacted] purchased a Nijarian Metropolitan bedroom set which included six pieces

with a 48-month FurnitureGard Plan on all items. Our records indicate Mrs.

[redacted] made her purchase and elected store pick up from our El Paso, TX

location. Mrs. [redacted]’s was instructed to inspect all her merchandise prior to

pick up; Mrs. [redacted] signed her invoice stating all her merchandise was

received in good order. Mrs. [redacted] contacted us on 3/21/14 stating the rails would

not connect to the headboard or footboard. A service call was set-up on 4/3/14;

upon inspection the technician found the bedrails were damaged; Mrs. [redacted]

informed the technician the rails were damaged out of the box. Our records show

on 4/8/14, Mrs. [redacted] cancelled her FurnitureGard Plan and a credit of $225.76

was applied to her account. On 4/9/14, Mrs, [redacted] was contacted and informed

that the damage reported was not covered under the FurnitureGard Plan due to

the merchandise was picked up by Mrs. [redacted] and signed stating all merchandise

was received in good order. At this time we are unable to honor Mrs. [redacted]’s

request to exchange the rails due to the reported issue was not covered under

the FurnitureGard Plan; Mrs. [redacted] merchandise is now only covered under

manufacturer warranty.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I had two accounts with Conn's 1 1/2 years ago. I had a dispute about the balance, which took them several months to clear up. I satisfied the balance they told me I owed, and haven't heard from them until the last few weeks. They claim I owe an additional $34.00 plus dollars from late fees. The final payment was on hold because of the dispute, and the person told me to hold off on the final payment until she came up with the correct amount. She finally calls and tell me what to pay for a final payment on my last account that was open. I never heard anything else until now, and they are harassing me every hour on my home and cell phone.Desired Settlement: I desire that this company be compelled by their employees to audit my account, and help their inefficient and unprofessional staff stop calling for money I do not owe them. Also, I do not want this company to enter me as bad credit. I would be insane to allow 34.00 ruin my credit, but it is the principle involved.

Business

Response:

Thank you for the opportunity to respond to MR. [redacted] concerns regarding account #121869533. Mr. [redacted]

stated he paid the full balance on account #[redacted] in September 2013, and he

has started receiving collection calls as of July 1,

2014.

According to our records, Mr. [redacted] signed a 30-month

retail installment contract on June 21, 2012. Mr. [redacted]’s invoice balance on the account

was $1499.40. He

paid a total of $1160.61, leaving a remaining balance of $338.79.

Due to the confusion regarding the account balance, we

will offer Mr. [redacted] a goodwill concession for the remaining outstanding

balance and close the account. We have not reported any negative credit

marks to the credit agencies concerning this account.

Mr. [redacted] will receive a close-out letter within 30

business days to retain for his records. We value Mr. [redacted] as a customer, and sincerely apologize for any inconvenience he has

experienced due to this matter.

Consumer

Response:

From: [redacted]

Sent: Friday, July 04, 2014 11:25 AM

To: drteam

Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]

Dear Revdex.com: Thank you for your intervention on such an inferior matter. I will accept the offer of this company (Conn's) to proceed with other important things in my life. Although it is inaccurate, I will accept their offer. Again, thank you for your promptness in this matter.

Respectfully,

Review: On 9/16/2014 I went into Conn's in [redacted] and purchased some furniture and an appliance with the delivery date set to 10/3/14. Everything thing went well and my salesman[redacted] was very professional and courteous. on 10/2/14 I received a phone call to verify my delivery date. On 10/3/14 I received a phone call to verify time and items to be delivered , this is when everything started going downhill. The couch they had wrote up was a completely different color than what I ordered( had wrote up java, the recliner and loveseat were rustic which is what I wanted), that got settled and everything was ok at that moment. Later that evening everything was delivered again everything their men done was professional and honest I was happy. Until they said that was it and I only had one [redacted] I immediately called the store wondering why there was one when it should be two. My salesmen said " I think you are right hold on and let me check" he then got back on the phone to inform me we were both wrong and that was the price for one. I told him that the sign clearly had a number two in parenthesis beside the item and then the price on the other side of the item number so it should be two piers for that price. He agreed and said he thought it was too, until you did subtraction on everything on the plaque which also included a media center and that is when you figure out it was that that price per each pier. I told him that price was ridiculous for one and to have them pick it up when they return on 10/4/14 to deliver my couch. He informed me that since the couch had to be corrected I had to sign a new contract and to come in Sunday, and he would take care of the pier problem for me. So again I was foolishly ok with it and believed this company would be ok. On 10/5/14 I went to a sporting event and left my mother to receive the new couch and see that they got the pier. I returned home that evening to find the pier in the same exact spot they placed it when delivered and when I asked her why her response was " the delivery guys said without a ticket they cannot pick it up". Get in my vehicle and drive across town to the store to talk with manager and my salesman. they said that they should have picked it up and since it wasn't it would have to remain on the contract and then persisted I sign the new one with the right couch on it. I refused but while I was there I had a new washer and dryer catch my eye and purchased them and said when they deliver it they can get pier and my salesman said he would take care of it and that when they did that I could sign the new contract and I agreed. I then received a phone call 10/5/14 to verify delivery for the washer and dryer and when I asked about the pick up the gentleman said he knew nothing about it. I called back to Conn's and the salesman still assured me it was took care of and that they would have the ticket to pick it up. On 10/6/14 in the evening the delivery guys show up with my appliances and again refuse to take the pier because they have no ticket for pickup.( Again these two guys were fantastic and I could not fault them for doing their job). I immediately called the store to ask what was going on and they said it should have been picked up any ways. On 10/7/14 I did the phone survey and required a phone call at the end of the survey. On 10/9/14 I talked to a gentleman that claimed to be in the corporate office and informed him of the issue he then transferred me to a woman in a different department. after telling her what has happened she said that since it was a problem I have had since the merchandise was delivered there should not be a fee for pick up and that the pier should be picked up on 10/10/14. On 10/10/14 I have not heard from anyone today and am seriously aggravated, I called customer service and the woman said she would have someone call me back I said no I want to speak to someone who could fix my problem and preceded to tell and explain everything that has happened. she then says someone will have to inspect the pier and that there is a 15% restocking fee. and that she would have to have someone call me back on 10/11/14. I again said no I have heard that to me times from your company and so far every time has been a complete lie. We somehow magically lost our phone connection after that even though I was on a landline. I then call the store and ask to speak with the store manager who was busy so I left a message and was informed he would call me this evening and again another lie. this is absolutely horrible they false advertise to get you to buy something and then refuse it take it backDesired Settlement: I just want them to get the pier, let me sign my new contract I haven't signed, and not charge me a fee because they false advertised on their plaque

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. After researching Mr. [redacted] complaint we found his issue has been addressed and $491.61 was cancelled from his invoice. Our records show Mr. [redacted] signed a new contract and his account was open on 10/18/14. We sincerely apologize to Mr. [redacted] for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at [redacted] Kind regards, [redacted]

Review: I bought a stove from Conn's over a year ago. I paid them off within the 6 months so, I wouldn't get charge the interest. GE were then ones that financed it. I got a phone call from Conn's saying I owe on the stove I paid off. I have my receipt showing I have a zero balance. I called GE Money who originally financed this stove.Desired Settlement: I just want them to get this straight. I made sure I took the time to go & paid every month. Why would they wait till May of 2014 to start calling. I paid this OFF in Sept. of 2013. The bill had to paid off by Oct. of 2013. I purchased the stove in April 2, 2013. I will NEVER buy anything else from CONN'S any more.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. According to our records Mrs.

[redacted] signed a 24-month retail installment contract with Conn’s on

April 2,

2013. That contract included a 6-month no-interest

promotion.

The

balance due by the end of the 6-month no-interest financing offer totaled

$797.12. This included the invoice total

of $779.30 as well as $17.82 due for property insurance. Mrs. [redacted] remitted 5 payments during the

promotional period totaling $550.00 leaving a balance $$247.12 remaining on the

account.

Mrs.

[redacted] did not receive communication on the account balance because she

remitted the payments totaling $550.00 during the promotional period and the

account was paid current. The next payment was not due until on the account

until May 5,

2014.

The

current balance on Mrs. [redacted]’s account as of May 9, 2014 is

$434.49. Please note the payoff balance

on the account updates daily. If Mrs.

[redacted] would like to remit the payoff balance, she would need to call the day

she plans to pay the account in full for an up-to-date payoff quote.