Conns Appliance, Inc.

Review: Conns has engaged in some sort of skip tracing and they are making continuous harassing phone calls. The called looking for a [redacted]. This is my [redacted]. We were never married and we separated 10 years ago. Today after the receiving the 5th phone call today, I answered the phone to see who was calling (8:58 am, 12:32 pm, 1:26 pm, 4:24 pm, and 6:56 pm). I told them this was not a good number for [redacted] and they needed to remove this number from their call list. Instead of doing that they called me back at 7:12pm. I called them back and asked to speak to a manager. I spoke to [redacted], and told him this was not a good number for [redacted], and they were harassing me with their continuous calls. He was very rude, and asked me several questions, and said IF I was the spouse he could continue to call me. It is not my problem that they can not locate [redacted], but they can not continue to harass me. I have nothing to do with any debt he may have created.This company has been calling non stop. See below for dates and times.7/24 8:58am, 12:32pm, 1:26pm, 4:24pm, 6:56pm, 7:12pm7/23 9:31am, 1:17pm, 1:59pm, 5:48pm, 6:13pm, 8:02pm7/22 5:45pm, 7:09pmThe number that continues to call me is [redacted]This company needs to be held accountable for their actions. They should not be allowed to harass people that they skip trace.[redacted]Desired Settlement: They need to compensate me for violating my rights and harassing me for a debt that I have nothing to do with.

Business

Response:

Thank you for the opportunity to respond to M[redacted]’concerns regarding phone calls she has received regarding a Conn’s account. We have determined this account belongs to

another customer and [redacted]’s phone number was linked to the account in

error. We have placed a cease &

desist on the telephone number provided by[redacted]. In the event [redacted] receives any

further calls from Conn’s, we ask that she contact us immediately so we may

address the matter further.

We sincerely apologize for any

inconvenience [redacted] experienced

concerning this matter.

Review: This all started at the end of July of 2014 spoke with a customer service rep and we started the process to have my 4 accounts refinanced and it took them until around the 11th of august for the paperwork to arrive to me. I again spoke with another customer service rep and we sat up a payment to come out of my checking account on the 8th of August which it did and I have a bank statement showing it was taken out of my account. I received a call on the 9th of August from Conn's stating that the payment did not go thru, funny thing is that the payment showed on my online banking as a pending charge and then on 8-11-14 the charges posted to my account as a withdrawl. So how can you call and state that the payment was returned when it was not returned at all. So once I finally got the papers to fill out I decided to fax them back to the number on the paperwork. I faxed the paperwork twice in a two day period and have confirmation that it went thru both times. Now we come to 9/2/14 and I go and check the mail and there is two letters from Conn's stating that the payments were past due. So on 9/3/14 I called and spoke to a total of 5 people in a 20 minute time frame and finally after speak to the 4th person out of the 5 I got told that it can take up to 30 days for the refinance to go into effect. All of a sudden today I have gotten 8 personal calls on my cell number and about 10-12 times on my work number. Oh yeah when I started this process I asked the first out of 40 people to please remove my place of work number off the account due to not able to have personal calls at work. I was told by Jerry a floor supervisor that the work number was removed. Can you please explain how they are still calling me at work if they had taken the work number off the account. I have seriously thought about going to the media and letting them know exactly what type of company this is and considering that they are new to the [redacted] market I do not know how well that will be taken here as people are always trying to find new places to shop for home goods and appliances and electronics. I could keep going on and on about this but it would take me a month to probably write a longer complaint. How is that I have a contract with all 4 account numbers on it and it states a payment is due on 9/5/14. So if I look at my calendar is shows me that date would be on Friday September 5 2014, not Thursday September 4 2014. If no one is able to answer the phone and a human is calling and not a machine commonsense would be to leave a voicemail and a return number to call the person back at.Desired Settlement: I would really like a phone call from a high level manger that is above a floor supervisor or even an area manger so I can let them know how broken there company is when it comes to customer service. It seems to me that it is like one hand does not know what the other hand is doing .

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding his refinancing options. [redacted] stated he has been trying to have

his accounts refinanced since July of 2014.

According to our records, [redacted]

was offered refinancing options on July 25, 2014. [redacted] was informed on August 4, 2014

that his accounts did not qualify for refinancing options because it would not

lower his monthly payments by 20%.

On August 5, 2014 [redacted]

stated he would like to combine his and [redacted] accounts. [redacted] was emailed the refinance

contract at that time. [redacted]

returned the contract on August 14, 2014.

The contract was rejected because we did not receive all the required documents

needed to proceed. [redacted] was

notified on August 15, 2014 which documents were missing and what was needed to

proceed with the refinance. [redacted] faxed the missing information on August

20, 2014 and the refinancing contract was sent for review.

On September 5, 2014 [redacted]

was notified again that the contract was rejected because there were required

signatures missing. On September 5, 2014

we emailed the contract to [redacted] email address as well as mailed a copy

to the address on file. On September 8,

2014 we received the contract once again and it is currently in the process of

being reviewed.

Please note, it can take up to 30

business days for a refinance to be completed once we received the entire

signed completed contract. If a contract

is rejected due to missing or invalid information, the refinancing process cannot

continue until the correct information is received.

As requested by [redacted], we

have placed a cease and desist on his employer’s telephone number. Please allow 24 hours for that information to

update in our system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

To whom it may concern:

Review: We purchased a Samsung TV and a Zline stand in 2010, which were delivered and set up by Conns. We also purshased an extended warranty that expired 2/14. Approximated 1 month ago the stand collapsed and the TV fell to floor and shattered. We called customer service at Conns who admitted the stand was defective and chose not to tell customers since so many had been purchased. They said they were waiting to see who called them. They referred us to Zline who reimbursed us for the stand and partial payment for the TV.We asked for more of the TV and delivery /set up to be reimbursed, which were denied. If Conns had told us about the problem with the stand, we could have fixed or replaced it and not have had to buy a new TV, which is money that we hadn't planned on spending. I have been calling [redacted] for almost 2 weeks and she has not returned any of my calls. I've also filed some on line complaints and not received an acceptable reply. We have been long term customer of Conns and are disappointed that I have not had a single call back. I would like some resolution to this problem.Conns knew about the defective stand and made the decision not to tell their customers. If the company had been honest and up front, notifying customers of the issue, the problem could have been resolved before the shelf collapsed. If we had been told, we would have fixed or replaced it and not have had to buy a new TV. I find Conns negligent in this respect and there should be consideration of some sort.Desired Settlement: Since I have received some reimbursement from Z-line, I'm not looking for a full refund. I would like some deep additional discounts for the TV and to waive delivery and set up if we choose to purchase a new TV from Conns

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint regarding a

purchase made under the name of [redacted]. Our records show on 2/27/2010,

Mr. [redacted]’s purchased a Samsung 58” 1080P plasma with a 48-month Repair

Service Agreement and a Z-Line TV stand with a limi[redacted] 1-year

manufacturer warranty, Mr. [redacted] elec[redacted] to have these items delivered

which were received on 3/01/2010 in good order.

Mr.

[redacted] contac[redacted] our Customer Service Department on 7/03/14;

stating his television was damaged due to the TV stand collapsing. After

escalating his concerns we reques[redacted] Mr. [redacted] to email us pictures

showing the alleged damages. Although Mr. [redacted]’s limi[redacted]

manufacturer’s warranty on his TV stand had expired on3/01/2011,

we contac[redacted] Z-line on his behalf and forwarded the information to be reviewed. Z-line has informed us that Mr. [redacted]

claim has been settled and closed. Mr. [redacted] was offered $1200.45

which is the replacement value for his 58” Plasma TV and Z-line TV stand.

The current market value for a Samsung 60” 1080P plasma is $799.99 and the TV

stand retails for $279.99. Z-line confirmed the reimbursement check was

mailed on 7/28/14.

We

sincerely apologize to Mr. [redacted] for the experience he has had regarding

his TV stand, at the time of purchase we had no knowledge of a manufacturers

defect.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They are correct in stating that they did not know there was a defect at the time of purchase because it wasn't until later that this came out. In talking to the customer service department after the shelves collapsed, they acknowledged that they knew there was a defect in the unit. If they didn't know that, they would not have sent us to the manufacturer. In fact, they even help us work through the process with the manufacturer and helped file the claim in our behalf. They told my husband that they had sold so many of those units, they were just wating until customers contacted them.

I still think they were negligent in not telling consumers about the flawed shelving unit. If we had know, we would have been able to either replace or fix it before it gave way and caused the TV to break. Yes, we were reimbursed by the manufacturer for a partial payment but had to spend an additinal $1000 dollars to buy a new TV, pay for set up, and for delivery. Prior to dong this, I called the corporate office more than 8 times, visted their store in Plano twice and kn one would do anything to help me. I think an additinal reimbursement is needed.

Regards,

Review: My [redacted] and I purchased a washing machine in [redacted] of [redacted] (this year...6months ago). We paid in cash for the machine and even purchased an extended service plan through Conn's for it (paid $[redacted] for it). A few months later, the machine breaks down...it does NOT wash on any cycle. We go in to the local store to ask what can be done, the RUDE manager (a male) says "we can't do anything about it, you have to call customer service and schedule a repair through the manufacturer (**). We call customer service and they state that they have a "policy" that states that we, the consumer, have to go through the manufacturer for repairs first throughout the first year of ownership before Conn's gets involved (in which case, why the heck did we buy an extended service plan with Conn's?). Since then, ** repair people have gone to our home several times to "FIX" the issue which to this day, has not been resolved. Parts have been ordered, installed and NOTHING! I'm still going on the weekends to wash in the laundry mat (I have a [redacted] whose clothes must be washed weekly and I am having to pay for child care every weekend so that I can go and also waste money at the laundry mat to wash my family's clothes when it should be done with the brand new machine I paid in full for at Conn's...RIDICULOUS!!!). I was soooo frustrated with this ridiculous policy of Conn's I called customer service again and demanded something be done (replace the defective item or give me my money back that I paid in full for) immediately. On [redacted]) a service man from Conn's comes out to my home and promises to call my [redacted] back with word on what will resolve our situation and he never called. Upset, I called customer service AGAIN and they tell me that the service man ordered a part for our machine YET AGAIN it will be here by the 22nd of this month!!! No promises that it will make the machine work. I asked complaint department yet again if I can just have the machine replaced or to give me my money back and they said "at this time ma'am we just have to wait for your machine to get serviced by our technician before he deems it irreplaceable". I am not asking for a handout. I just want what is fair...a replacement machine of equal value (new) or my money back so I can go to a REPUTABLE business that will work for the customer NOT against us. I WILL NEVER DO BUSINESS WITH CONN'S EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: I NEED THESE PEOPLE AT CONN'S TO UNDERSTAND THAT THEY'RE CUSTOMER SERVICE SKILLS ARE QUESTIONABLE AND I NEED MY MACHINE REPLACED ALREADY (too many parts ordered with no resolution and too many weeks have gone by and my machine is still inoperable) OR MY MONEY BACK SO THAT I CAN BUY FROM A BUSINESS THAT WON'T GIVE ME THE RUN AROUND AND RESOLVE MY ISSUE RIGHT AWAY IN A COMPETENT MANNER!!!

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint regarding a

purchase made under the name [redacted]. Our records show on [redacted],

[redacted] purchased a ** high efficiency washer from us with a 24-month

Repair Service Agreement which he elected to pick up from our East Expressway

location in [redacted].

[redacted] contacted our service department on [redacted];

stating his washer would stop in the middle of the cycle. We contacted

the manufacturer on [redacted] behalf and they scheduled an appointment with a

service provider in his area. [redacted] contacted us on [redacted];

stating his washer was malfunctioning again. A service call was scheduled

with a Conn’s technician due to a delayed response. On [redacted],

the Conn’s technician completed [redacted] washer repair; the technician

replaced main board and control. We spoke with [redacted] on [redacted];

[redacted] confirmed the washer has been repaired and is operating

properly. We sincerely apologize to [redacted] for the experience and

any inconvenience that was caused as a result of delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: Conn's has the wrong phone number for one of their customers. I tried explaining that the number was incorrect for years now but they refuse to update the phone number and continue to call my phone and send me text messages. When I called today to ask them to update the customer's information I was told no and hung up on. I almost feel harassed with all of the calls and text messages.Desired Settlement: I just want my phone number removed completely from their system. I don't want a message saying not to contact me because that isn't working.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding an account.

Mrs. [redacted]

stated she has received phone calls regarding an account that is not hers.

According to

our records, the phone number provided by Mrs. [redacted] was linked to a Conn’s account

in error.

We have placed

a cease and desist on the telephone number provided by Mrs. [redacted]. If she should receive any additional calls,

we ask that she contact us directly so we may address the matter further.

We sincerely

apologize for any inconvenience Mrs. [redacted] experienced due to this matter.

Review: I purchased a t.v. over a year ago. I went online to their website to pay off the account. I am being called a year later to pay money that they are stating is still owed. They are saying to zero out my account that I have to pay $175.00.Desired Settlement: I want them to acknowledge that nothing is owed and remove the amount from my account.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’ concerns regarding account

#[redacted] stated her account

should be paid off; however she has an outstanding balance.

According to

our records, [redacted] signed an 18-month retail installment contract on

August 12, 2013. That contract also

included a six-month no-interest financing promotion.

The total

amount financed was $[redacted]. This

included an invoice amount of $[redacted] as well as $[redacted] for credit insurance,

unemployment insurance and property insurance.

[redacted] paid a total of $[redacted] which left an outstanding balance

of $[redacted].

Also, on

October 31, 2013, [redacted] called our automated system and received a

payoff quote of $[redacted]. On November 1,

2013 [redacted] submitted two payments; one in the amount of $[redacted] and one

in the amount of $[redacted]. This still

left an outstanding balance of $[redacted]

called our automated system again on March 14, 2014 and received a payoff quote

of $[redacted]; however, no additional payments were submitted.

On September

19, 2014 we mailed [redacted] copies of her payment history, contract, and

her signed Cash-Option page.

As of

September 26, 2014 the payoff balance is $[redacted]. Please note, the payoff balance is updated

daily. If [redacted] would like to

pay the balance in full; we request she call the day she plans to submit the

payment for an up-to-date payoff quote.

Business

Response:

Thank you for the additional opportunity to respond to [redacted]' concerns about her account. [redacted] stated she is having difficulty paying this account online.

[redacted] can contact our customer service line and they can walk her through the web-pay, she can pay the account with on one of our agents, use our automated phone system, or make the payment in the store.

If she has any further questions she can contact our customer service line at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I need someone to call me from corporate office, whomever is responding. My question is not being answered and calling customer service is not going to do the job. I have called and received different responses before.

Regards,

Review: I have purchased a washer dryer, computer and leather sofa and chair from Conn's ...approximately 4000..00 plus tax

The Computer (1600.00) I paid in full last year to keep from paying interest

The other products I have paid out over 4 years (161.00 per month)

...April 2014 I was having foot surgery and I had my account paid up until June (never late).

When I went in in June everything was ok...but around July/August I went in to pay my account and they said I owed a balloon note of 1567.00 Noone at the store level could explain to me and at corporate they just said the payments had been figured wrong and this is what I owed that day. I know I did not ask for a balloon note so I asked what I could do. They said pay $80.00 and we will refinance the 1547.00 To keep my credit clean, I agreed. they had me sign paperwork,

Then, I got a book that says my first payment was owed October 14th...for 65.00

On September 20th, 2014 I look at my credit and I have a 30 day credit marker on my credit.

I call and complain...they say, its ok [redacted], we will take care of it as your first payment is not due til October 14th, 2014.

Then, October 8, my credit says the 1567.00 note is paid and I now have a new Conn's account of 2069.00 (so that means they are making 502.00 on the old loan in interest plus the 80.00 I paid for them to print loan paperwork.

So, I call everyday...they keep saying [redacted] we are taking off your 30 DAY CREDIT MARKER...and then, they hang up on me....WHEN!!!! You have my 80.00 and refinanced my loan for 502.00

In summation you got 80.00 for paperwork 502.00 in additional interest and placed a credit marker on my credit This is your fault for placing this while you were refinancing my loan....TAKE THE #) DAY CREDIT MARKER OFF MY CREDIT IMMEDIATELY

Not only did I do the right thing and refinance a loan that you supposedly figured the payments wrong and made my note balloon to 1567.00 You made me agree to pay 80.00 for loan paperwork and and you charged me another 502.00 in finance fees...and you said the CRedit marker was placed during the loan refinance...your mistake...

This made my credit rating dip 40 points...please repair immediately...you have been promising since September 20, 2014 and here it is October 20, 2014....Please call me regarding this situation. [redacted]Desired Settlement: I want a letter send to the credit reports saying the account that was closed (and refinanced) was paid as agreed because that is the truth...and there was no 30 days past due.

I want a letter for my records sent to my address for my folder with an apology attached.

And I want a phone call the day this is completed....

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding her accounts.

[redacted] stated she received a negative credit mark

on one of her accounts and she would like it removed.

According to our records, the credit mark assessed on

account #[redacted] was removed on October 9, 2014.

Please note, it may take 30-60 days for the credit

bureaus to update their information.

We value [redacted] as a customer and sincerely apologize

for any inconvenience she has experienced due to this matter. Thank you,[redacted]

Review: I have 2 current accounts with Conn's and I received a letter from Conn's offering me an addition line of credit of 2700 it stated that I would receive 10% off and 12 months same as cash on any item valued at 599.00 or more. I went into the store on Oct 20th and purchase a 27" all in one computer and the offer letter was honored I returned to the store the next day to exchange it for a smaller screen due to the size in my office and purchase a 23" they did not want to Honor the offer because the item was on sale inside the store but my offer letter did not state that the item could not be on sale it only excluded certain items. On my invoice the 10%Promo code [redacted] is Printed but they refuse to honor it.I made Many calls to the customer service department to ask for a manager and to the Store also and I left my number .No one has contacted me 6 days I spoke with a customer service rep that stated that they would never send me a letter with to options at the same time .I gave the salesman the letter on the frist transaction he kept the letter when I contacted him he said he throw it away.Desired Settlement: I would like for them to honor their offer letter of 10% off of the Item that I purchase and to list any terms and exclusion clearly so that it does not look like fault advertisement to the customers it there are restriction they need to print it one the offer letter and handle their complaints better at least contact they customer about their complaints

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. We received Mrs. [redacted] complaint and

found on 10/20/14; she went into Conn’s located on [redacted] after

receiving a promotional letter to increase her credit limit with Conn’s and

also offering 10% off and 12-month No Interest on any single item $599 and up.

Our records show Mrs. [redacted] purchased a Hewlett Packard 27” Envy desktop computer

which retails for $$1599.99. Mrs. [redacted] purchase did meet the qualifications

for the promotional offer and she received 10% off the computer which totaled

$1439.99 and her account was setup on a 12-month no interest account.

Our records show Mrs. [redacted]

returned to the store location the following day 10/21/14, to exchange the

computer for a smaller screen size. Mrs. [redacted] re-selected the Hewlett

Packard 23” Envy Beats Editions desktop computer which retails for $1399.99

however; Conn’s had an in-store promotional sale on the computer for $1097.88.

As listed on the promotional letter Mrs. [redacted] received, “Discount offers

are taken from Conn’s regular low price and may not be combined with other

promotional or clearance offers”. Mrs. [redacted]’ credit did qualify her account

to receive the 12-month no interest account.

At this time we are unable to honor

Mrs. [redacted]’ request to receive 10% off; the desktop computer she re-selected

does qualify with the promotional offer she received.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair trade. I will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public

Regards,

Review: Over a month ago, I sent my [redacted] laptop to be serviced. It still worked, just needed some cosmetic work. 2 weeks later they called and said the laptop was ready but while servicing, they had found a minor issue that they could take care of by ordering a new part, it would just take a few more days. I thought since it was already there, why not. 2-* weeks had passed and I didn't hear anything back. I gave the service line a call at the end of the first full week of November and they tell me that the laptop was actually going to be replaced and was approved on [redacted]. No one called to tell me. The rep on the phone told me it was a full replacement of the se product. When I get to the store, they bring me an HP laptop that is a serious downgrade from what I had originally purchased. The processor is much slower, it doesn't have blu-Ray capabilities, and the quality is far from the Sony laptop I paid in full and had purchased a warranty for. I was upset and requested that I get the laptop I paid for. The man at the store simply said, this is what they approved you for there is nothing I can do, I can call Customer service to try to get it resolved. When I called customer service, first, they took over 20 mins to even begin to give me a resolution. After waiting over a month for the laptop, they tell me I must submit a "help desk ticket". And the answer would come back in two days. I accepted this and called back. When I called they said they were not going to replace it bc I have the laptop in my possession. I tried to leave the laptop at the store before taking it home and the man said that if I left my laptop yet are not responsible. So I took it with me in hopes of a possible resolution. After going back and forth and explaining that the laptop yet provided is a serious downgrade from what I paid, they still refused any sort of trade, credit or refund. They only offered to place another "help desk ticket" I was even more frustrated at this point and requested it be escalated to have some resolution bc this was extremely poor service from the start. They refused and I accepted putting in another ticket for the exact same reason knowing it would come with the same outcome. I thought maybe the [redacted] at the store could be a little more helpful, so I went back to the store with the laptop and explained to the [redacted]. He was no help, not sympathizing or offering any kind of assistance. As a matter of fact he seemed bothered it was there and just passed me back to the customer service line. I requested at least a trade for a laptop that would be the same, I was even willing to pay the difference if I had to. He refused. He was very cold in his response and seemed unwilling to help. Altogether my experience with Conns has been unsatisfactory as well as unacceptable. I paid for a Sony Vaio with specific features and great processing power. I paid a warranty for it as to ensure it would be ok. They gave me back a laptop that is so much a downgrade it's ridiculous. It claims to have the same price point but is nowhere near what I paid for as far as quality. They failed to call me to say they were going to replace my laptop and as far as I've been educated, there was nothing wrong with the way my laptop was operating so there wasn't even a need for replacement. I just want the laptop I paid for or my money back at this point. I'm so done with conns and their lack of customer service.Desired Settlement: I would like a replacement of either the laptop I paid for, or a full refund. Not credit.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on [redacted] purchased a [redacted] laptop with

a 25-month Repair Service Agreement.

We received [redacted] complaint and found she contacted our

service department on two separate occasions regarding her laptop.

Review: On 02/28/15, I purchased a washer and dryer for delivery on 3/30/2015. On 03/26/15 Conn called me and wanted to confirm my delivery for 03/27/15. I told the caller that my delivery was scheduled for 03/30 and I was in SC attending my mother's funeral and could not accept the delivery. She said ok and we agreed to a Thursday, 04/02/15 delivery date. On 03/30, I went into the store to make a 1st payment on my account and was told I couldn't because it had not been delivered. While in the store the manager approached me and asked me to accept delivery on Tuesday, March 31 so that the product would not be in the warehouse at the end of the month. He said it would mess him up for it to be there at the end of the month. I told him I could take it Wednesday when someone would be available at home to accept the delivery. He said the store could not deliver Wednesday, 04/01 although your website says 7 days a week so we agreed on 04/02. On 04/01 I got a call from [redacted] telling me that my dryer was discontinued and that there was nothing he could do about tit so it would not be delivered. I told him he could replace it with another dryer and he led me to believe that he was going to speak with his manager and get back to me. He never did so at 4:00 pm I called the store to inquire. No one knew anything about what was happening and I kept getting passed around fro the manager who claimed he knew nothing to the shipping to a saleman. I went to the store very upset and told them they were not telling the truth about the dryer bc when I purchased it it should have been taken from the inventory and no one ever told me that there was an issue until the end of the month came. I was not offered an alternative and bc I was upset, I was told the police would be called and the manager was in my face at kissing distance threatening to call the police if I didn't leave the store. Not only that I found out that my account had been closed out with a zero balance without my knowledge so I couldn't get the washerDesired Settlement: Since Conn was the one who initially changed my delivery date without my knowledge, then closed out my account without my knowledge, and did not offer me ANY alternative other than to leave the store or go to jail, I want a washer and dryer comparable to the set I purchased. I also want Conn's to provide the manager at this store sensitivity and professionalism training. I did absolutely NOTHING to cause this and yes, I was upset with the manner in which I was treated which was caused by Conn.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. After researching

[redacted] complaint we found on 2/28/15, she went to Conn’s located in

[redacted] and purchased a [redacted] High Efficiency washer and dryer. [redacted] delivery was originally scheduled on 3/30/15 however; when contacted by

the store manager to confirm her delivery [redacted] informed him that she

would not be available to receive delivery therefore she was re-scheduled for

4/2/15 as agreed. Prior to delivery, [redacted] was contacted by her sales

representative and made aware that the washer and dryer she selected were no

longer in stock and she could come to the store to re-select another unit that meets

her expectations. The sales representative stated [redacted] declined the

offer and request we locate and delivery the models she originally purchased. Our

records show [redacted] invoice was cancelled due to the products no longer being

available and her account was not setup because her items were not received.

We

attempted to contact [redacted] on 4/9/15 to discuss her concerns but we were

unsuccessful and left a voice message to return our call. Although [redacted] invoice was cancelled,

her credit application is still available to make a purchase for a different

washer and dryer that meet her expectations.

We

sincerely apologize for any inconvenience [redacted] experienced during her

visit to her local Conn’s location. We appreciate [redacted] for bringing this

matter to our attention and will address this issue with all parties involved.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I purchased a [redacted] from Conns a few days ago. On the advertisement at the store it clearly reads [redacted]. After getting it home ive come to find out that it is NOT a [redacted]. They added a [redacted] stick to the box and call it smart. They are ripping people off with false advertisement. They will not take the TV back and the [redacted] has never worked. They told me I had to purchase a new [redacted] stick. They sold me a non [redacted] at a [redacted] price. Ripped me off. They are still selling this tv and ripping people off.Desired Settlement: Either fix the TV I purchased or let me trade it in for a REAL [redacted]. NO restocking fee. Yall ripped me off. please make this right.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We attempted to contact [redacted] on 4/15/15 and 4/16/15

to address his concerns however; we were successful in our attempts.

To better assist [redacted] we ask that he

contact us directly at [redacted].

Kind

regards,

Review: We purchased a refrigerator on clearance from Conn's. The sales representative, [redacted], explained that it was on clearance because it was a scratch and dent floor model. We raised some concerns that the fridge looked used. [redacted] the exclaimed that Conn's does not sell used appliances, and then went on to say that it was illegal to sell used appliances in the state of [redacted]. We purchased the fridge with the understanding that it had never been purchased or returned.

After the ice maker stopped working the second time, we learned through a [redacted] authorized repair company that the fridge we bought was purchased and returned in early 2014.

We've filed a complaint with Conn's corporate office, with no resolution thus far. We've also filed a complaint against Conn's with [redacted].Desired Settlement: We've told Conn's that we either want them to take the fridge back and give us our money back, or since they sold us a half broke fridge they need to cut our reaming bill in half. These are the only two options we will accept.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. After further review of [redacted] concerns, Conn’s

has agreed to honor his request to return the refrigerator and receive a

refund. [redacted] will be contacted by

Conn’s delivery team to schedule a date to pickup his refrigerator to return to

Conn’s. Once we receive [redacted] merchandise we will process the credit to

close his account.

We appreciate [redacted] for bringing this

matter to our attention and we sincerely apologize for any inconvenience he

experienced.

If we

may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I bought a brand new washer from conns in August 2013. It has now been broke for over 3 weeks. They keep telling me someone is going to contact me and noone does. When the tech first came out he said the pump needed replaced and he had to have surgery so it was going to be like 2 more weeks. I understand everyone has personal stuff they deal with a company should have more people. I am still paying for a 5 month old washer that does not work and I am not getting any closer to it being fixed. Everytime I call the employess are very rude and say that I should have purchased the extended warranty from conns because the warranty was only 24 hours that is unheard of for brand new products. They said I had to contact the manufacturer [redacted] which I did about 2 weeks ago and they had no idea what I was talking about. I spoke with conns again today and they have once again told me they will escalate it so someone can call me. I am sick of waiting and going to the laundry mat when I just spent several hundred dollars on a brand new washer that doesnt work.Desired Settlement: I want my washer fixed

Consumer

Response:

This letter is to inform you that Conn's has fixed my washer, filed on 2/*/2014 11:52:16 AM and assigned ID [redacted]

Regards,

Review: I bought a refrigerator in September 2013 and it came with a rebate for the delivery charge. The salesperson said she would submit the rebate for me and it would take up to 10 weeks to receive it. I checked back with her in December 2013 and she said they didn't receive it so she was faxing it to the rebate center and that they would "expedite" it. I checked back with her in February 2014 and she said it was "processing". Called them today to check on the status and was told that they had just received it on February **, 2014 and it would take a minimum of 10 weeks from that date to receive my rebate. UNACCEPTABLE. They wouldn't wait this amount of time for me to make a payment on my account.Desired Settlement: I want my rebate within a week.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and

found her rebate submission form had not been received by the rebate

center. [redacted] has been contacted

and Conn’s has agreed to honor the rebate as a gesture of goodwill. Please allow 7-10 business days for

processing.

If we may be of further assistance, [redacted] may contact us directly at [redacted].

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if I receive my rebate check within 7-10 days, this resolution will be satisfactory to me. I will wait 7-10 days for the business to perform this action and, if it does, will consider this complaint resolved. As a side note, Conn's has never contacted me, I have initiated all contact and received nothing but excuses and finger pointing when I have spoken to them. Providing me with my advertised rebate is not, in my opinion, a gesture of goodwill, but legally required.

Regards,

Review: Also involves delivery, customer service & especially contract issues. On 4.6.14 I purchased a NEW bedroom set: bed, mattress, box spring, dresser, mirror, nightstand & chest from Conns. Total cost was $3675.70 with delivery to take place 4.7.14, 4-7p AZ. At 3:26p on 4.7.14 the sales associate ([redacted]) called and said there was an error with the mattress. He said he mistakenly entered a product code for a discontinued mattress that was an old floor model that they had at their store, and the mattress we thought we had purchased costs approximately an additional $1143. Original price we were quoted was $657, but the new price was $1800. TO BE CLEAR, the mattress with the steep discount was the only reason we were purchasing the entire set, and [redacted] knew this! He said that we had to take delivery of the old floor model mattress because they could not do anything to adjust the price of a new mattress. I said that we had made it clear to him at the time of purchase that we did not want a floor model, and I would not accept delivery of a mattress that I had not seen. I reminded him that it was the store manager ([redacted]) that had entered the code for the mattress at his ([redacted]'s) computer. And, yes, the general store manager ([redacted]) did enter the code and applied the discount in front of my wife and I. There was even a discussion among all of us regarding the model of the mattress that we were purchasing. [redacted] had a sheet of prices that he was quoting from and showed it to [redacted]. I asked to speak to [redacted], yes, the manager that entered the code that provided the discount. [redacted] said the same as [redacted],"you have to take delivery of the old floor model or pay the difference for the new model." [redacted] said that when he was entering the code that he "assumed" we knew that we were purchasing the old model. No way there was an error in communication from either my wife or myself! I canceled the order and contacted the corporate customer service. Anxious to hear how Conn's rectifies this!Desired Settlement: I'd like Conn's to make good on the original deal with the mattress we tested. NOT the old floor model! We spent over an hour deciding on this mattress. My wife gave our mattress and box spring to a friend before this problem. Yes, we have no bed! [redacted] and [redacted] referenced a printed copy of the discounts. Most models we tested did not have a discount. [redacted] and [redacted] checked the info. on their printed sheet and entered the codes. This is an egregious error and false advertising!

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. We have researched Mr. [redacted] concerns and found there was a misunderstanding regarding the

mattress [redacted] wanted to purchase and the older model with the same

group name. Mr. [redacted] was contacted

by the area District Manager regarding his concerns and Mr. [redacted] advised

him that he had already purchased a mattress somewhere else. We deeply apologize to Mr. [redacted] for

his experience and appreciate him for bringing them to our attention. As a token of our appreciation Mr. [redacted] will receive a $100 gift card to use toward a new purchase.

If we may be of

further assistance, Mr. [redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that given no other choice, this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a Samsung washer and Dryer from Conns about 14 months ago. They delivered it and from day 1 it leaked from the bottom of the washer. I asked for a new one since it literally leaked the day I started using it but they told me it had to be serviced. I had them come out on 3 occasions. They came out the same week and found nothing wrong, they came out several months later and said it was some kind of pump. They then took 6 weeks to come out and replace the pump. It still LEAKS. I called conns in Oct to report it as leaking yet again, they told me it was a Samsung problem. I called Samung they tell me its a conns problem. I purchased a lemon and they refuse to fix a simple situation! Just fix my washer please, that is all I ask. Fix it and fix it correctly. I called today, 2-10-2014 and they just outright will not provide any service, they say its a service call and I have to pay for it. REALLY? I have literally thousands of dollars charges with Conns right now not to mention all my past purchases which I assure you is over 10k. This is the SECOND Appliance that I have got from Conns that their service department cant seem to get right.Desired Settlement: It is simple, just please fix my washer that has never worked and continues to flood my laundry room, finish the repair, I mean I am still paying for this machine that I called you out for twice for the same problem. Pretty easy to throw your hands up and say not my problem. If this is not corrected I assure you myself and my husband, which both of us have accounts, will NEVER shop there again.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. According to our records on 10/6/12, Mrs.

[redacted] purchased a Samsung washer and dryer with us that came with a 1-year

limited manufactures warranty which expired 10/6/13. Our records indicate Ms. [redacted] washer has

been serviced twice. Prior to Mrs.

[redacted] filing her complaint the last service call on file was dated 6/3/13, Mrs.

[redacted] stated the washer was leaking.

Upon inspection the technician found the PCB board and switch needed to

be replaced. The parts were ordered then

installed on 7/1/13 to complete the repair.

Our records indicate this was the last service call on file.

Mr.

[redacted] was contacted regarding his concerns and as a gesture of goodwill Conn’s

schedule an appointment to assess the repair needs and waived the $97.37 trip charge. Upon inspection the technician found the semi

cover top needed to be replaced. Due to

the delay locating the part needed Conn’s has agreed to waive the $306.00 part

charge and repair Mr. [redacted] washer.

Upon request Mr. [redacted] is scheduled for service on 3/27/14.

If

I may be of further assistance, Ms. [redacted] may contact me directly at [redacted]

Sincerely,

Customer Relations Officer

Review: I received my couch in June of 2013. By September I noticed there were staples coming out on the backside of the couch and everytime we would sit some sound from the couch. I had several family emergencies; including a death by suicide in the midst of this and myself calling right away. When I did call someone came out a restappled; but, never really addressed the noise. Any how I called again; several times. In April someone came out and said it would take around 8 hours to repair. It was a manufactures defect and the time to repair would have to be approved; however, I was better off asking for a replacement, he said. He fixed the stapples again. He had to report the problem back and I would receive a call with a resolution. I never received a call, letter or email. It was now time for my son to graduate High School and leave to the Navy and so...once again extremely busy, not time, a ruined couch, frustration,etc. I called back in June 22, 2014. I spoke with a young lady who also stated it was a manufatures defect that the gentleman entered into the system and would see about a repair or replacement. I also advised of my daughter cutting her thigh on the same staples that continued to come undone. She said she would submit a ticket and I would here back via email within 48 hours. Once again never did. I called back again for them to tell me they could not do anything because my warranty expired june 22, 2014 (the day of one my calls) and never informed of this. And I explained the complaint and phone calls to place before June 22, 2014. I ahve spokedn to supervisors and CSAs. I have calls recorded with the different and inconsistent information. Please help me.Desired Settlement: If I have to pay for this items I want a replacement.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show

on 6/22/13, Mrs. [redacted] purchased a Corinthian Contender

sofa which came with a limited 1-year manufacturer warranty. Our records indicate Mrs. [redacted] contacted us

on 1/15/14 and stated the staples in the back of the sofa were sticking out and

the back was coming off. A service call

was set-up and the serviceman reattached the loose back strip and restapled the

top strip to the manufactures specifications.

Our records show the next time she contacted us was on 6/27/14 after her

manufactures warranty had expired on 6/22/14, therefore the service call was

canceled. Although the inspection report

does not state there was a manufactures defect Conn’s has agreed as a goodwill gesture

to exchange the sofa due to the inconsistent information she received. Mrs. [redacted] has been contacted and is aware of

the approval.

If we may be of further

assistance Mrs. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me; however, I recently purchased another set and had it dropped off at your store in [redacted], yesterday July 23rd. I was provided a receipt and told it would be removed from my account would be credited. That's all I want now. I will continue to pay for the television once my account and contract has been updated.

For the recored, I contacted my phone carrier and the information is incorrect. There are over 25 calls made since January of 2014 regarding this matter (will be receiving in the mail soon). On June 27th I called to check the status of, Sunday June 22nd's phone call regarding the ticket I had entered on that day. I have asked for all calls and emails to be pulled where it shows I have been contacted regarding this matter. I do believe anytime someone accesses an account wether you enter comments or not it leaves a foot print of who and when the account was accessed. I would still like all the calls and emails for my records.

Regards,

Review: I am writing this complaint against Conn's Customer Service. I purchased a washing machine from them and also an extra repair warranty. I have called twice for issues with the washing machine. The last call is going on 6 weeks and still no washing machine repair or replacement. I have missed six days of work. I am given 800 numbers one behind the other and given the runaround. Conn's never gives me a direct answer and give me incorrect numbers to contact. They are not communicating with me and their selected repair contract. I find out a service date to come back to look at the washer after I call Conn's and they in turn tell me to contact the repair contract number. They set up repair dates without advising or asking me. It does not make since that I am without a washing machine for 6 weeks going on 8 by the time they can come out on a Saturday that I have to work 1.5 hours away from my home. Conn's is not taking into consideration I am out of money going to laundry mat, taking off from work and paying for something that I haven't used in 6 weeks now. I am constantly given the run around and no consideration on my time and schedule. I am not pleased that I bought an appliance from them and paid over what it is worth. Conn's customer service is not good at all.Desired Settlement: I have been inconvenienced for too long and feel that Conn's should have a new washer installed on a Saturday as soon as possible. I have been without a washer for 6 weeks and now have to wait until July 12th for a repairmen to come. I'm sure it will be more parts that will have to be ordered and less that 3 months the same washer will be broken again.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/29/13 Mrs. [redacted] purchased a Samsung washer with a 48-month Repair

Service Agreement from us. Our records indicate Mrs. [redacted] was scheduled

for delivery and received her washer on 3/30/13 in good order. Mrs. [redacted] contacted us on 2/24/14 regarding her washer; stating her washing was making a loud

noise and shaking. A service call was set-up for 3/08/14, during the assessment

the technician found two parts needed to be ordered to complete the repair; on 3/12/14 both parts were replaced and the unit was working up to the

manufacturer specifications. Mrs. [redacted] contacted us again on 6/01/14, stating her washer was

displaying error code NF and not running a complete cycle. A service call

was set-up upon the inspection the technician found multiple parts were needed

to complete the repair. After reviewing Mrs. [redacted]’s service history

Conn’s agreed to exchange her washer. On 7/09/14, Mrs. [redacted]’s exchange

was approved and on 7/10/14 she elected model GTDP220EFWW which is scheduled to be

delivered on

7/12/14. We sincerely apologize to Mrs. [redacted] for the

experience and inconvenience she has had as a result of delay.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted].

Kind regards,

Business

Response:

Thank you for the opportunity to address Mrs. [redacted] additional concerns. . On 7/09/14, Mrs. [redacted] exchange was approved and on 7/10/14 she selected a new model which was scheduled

to be delivered on 7/12/14. The

following day if was found the model number listed on the invoice was for a

dryer and not a washer, the error was corrected and Mrs. [redacted] washer is

scheduled to be delivered on 7/19/14.

We sincerely apologize to Mrs. [redacted] for the experience and

inconvenience she has had as a result of delay.

Sincerely,

Consumer

Response:

This letter is to inform you that Conn's has carried out delivering another washer for my complaint, filed on 6/30/2014 8:58:44 PM and assigned ID [redacted] It was not to my satisfaction but I am closing this matter and will never do business with Conn's.

Regards,

Review: I purchased the following from Conns: TV (899.99), service agreement (299.99), tv stand (349.99), delivery (79.99). All of that totaled 1629.96, with tax 134.47, giving a grand total of 1764.43. Conns tacted on their insurance for 199.57. I faxed, hand delivered, and my insurance agent emailed them proof that I had my own homeowners property insurance, so I should not have been charged that amount. with the insurance added (199.97) it brought my total to 1964.00. they also have listed their finance charge (IF I keep the loan open for the full 30 months) of 595.00. bringing the total to 2559.00.

Now. I did not get the TV stand, so 378.86 was credited back. Also, they finally got their act together after a month of me calling and removed the insurance charge totaling 259.44. the two credits I recieved totaled 638.30. I paid 1000 the first month, it was never my intention to keep this account open longer than a month or two. with paying the 1000 and getting the 638.30 credit, I am being told that I still owe 494.47!!! That does not add up correctly. they are charging me the FULL total amount (2559.00) that includes the finance charge (595). I should not be cherged that amount if I paid the account off early as I was told there is no penalty to pay the account off early.

My calculations state I owe the following: 1964-378.86-259.55=1325.59. 1325.59 MINUS 1000 (that I have already paid)= 325.59 times (their finance charge since it is over amonth) 21% = 68.39, so 325.50+68.39=393.98. They are telling me I owe 494.47, that is 101.50 MORE.

I have called customer service and after being treated very rudley, was told that I was was being offered a discounted amount of 494 to pay. It is not discounted if I only REALLY owe 393.98.

Any assistance that can be provided will be greatly appreciated. I want to get my account zeroed out with this company (that has a very appropriate name) so that I do not have to deal with them ever again.Desired Settlement: I want the correct balance to show on my account, because I feel I am being charged for finance charges or SOMEthing that I should not be because my total does not add up. PLUS I have been going back and forth with Conn's to get the insurance taken off since I made the 1000 payment. I would have totally paid the balance off at that time but because they did nto have the insurance removed I was advised not to pay it in full because it would take forever to get my refunded amount. So I didnot pay it in full, and I have been calling every week (sometimes more than once a week) trying to get the insurance off, and it has taken un into a nothe month...which causes more finance charges to be added on. I do not feel that is fair, and I just feel Conn's tactics are not desirable and not fair.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she does

not agree with her outstanding balance.

According to

our records, [redacted] signed a 30-month retail installment contract on

[redacted] 6, 2014. She received an

invoice credit for the TV stand in the amount of $378.86 on [redacted] 24, 2014.

[redacted] also faxed over proof of

insurance and received credit of $259.44 for canceling the property insurance

on [redacted] 7, 2014.

Conn’s does

not use simple interest calculations to calculate interest. Conn’s uses the rule of 78 when calculating

interest.

The current

payoff on the account as of [redacted] 21, 2014 is $494.47. If [redacted] would like to pay the balance

in full, we ask that she call the day she plans to submit the payment for an

up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this matter to our

attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Reading the response from Conn's, I still do not agree with what they are saying. According to the ledger they provided, it states the Original Loan AMount: 2559.00. That is incorrect, according to my receipt my orginial loan amount (including the insurance, which was later removed) was 1964.00. that is the amounti financed. The amount provided by Conns, 2559.00, that includes finance charges totaling 595.00, for a 30 month payment plan. I have already paid 1000, and would have paid it in full had the amount been correct, so why am I being charged for the full amount of the finance charges? All of my credits and what nots should have been subtracted from teh 1964, not the 2559. This is unfair to be charged for interest that I have not used, since I would have paid it off within a month, but since my totals are not correct it has moved it from one month to almost 3 months. Regards,

Business

Response:

Thank you for

the additional opportunity to respond to [redacted] concerns regarding her

account.

We have

processed an interest recalculation on the account. If [redacted] is willing to pay $385.57 on

the account on or before [redacted] 5, 2014, the account will close out as 90

days same as cash.

will receive a close out letter within 30 business days of the account closing

to retain for her records. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me (please see below).

Conn's and Revdex.com:

Per the instructions given by the Conn's representative, I have made the final payment of $385.57. My confirmation number provided is: [redacted], this payment was made tonight, **-1-2014. Please see that this closes out my account, because the automated system was telling me a different amount (larger) was still owed.

Thank you Conn's and Revdex.com for working with me to get this resolved. It has been a true lesson learned and I will not do business with companies that use the rule 78 to calculate their interest again. I never knew to ask about that, my [redacted], presented this as simple interest calculation. So I was thrown way back when you said rule 78 (i had to go and google what it was!). Please give your "sales people" a refresher to not lie to the customer on this very important fact.

Blessings,

Review: On more then one occasions I will start receiving ghost call from Conns starting on the day the bill is due and even after you pay the bill you will keep getting ghost calls. I ask them to take me off automatic calling on several occasion but they still keep calling and harassing me. On a daily basis I will receive up to 10 call to call Conns, until I pay my bill. The harassment have to stop now or I will stop paying all accounts owned to Conns. I already sent a Stop and Decease letter for my attorney and next step will be suing Conns for harassmet.Desired Settlement: Stop Harassing me

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he is receiving too many collection calls regarding his accounts and would like to request a cease and desist be placed on his telephone numbers.As of February 16, 2015, we have placed a cease and desist on the telephone numbers associated with your account. If you would like to remove the cease and desist at anytime, we ask that you submit that request in writing. Please note, it may take up to 24 hours for the cease and desist to become active. If you receive any calls within the next 24 hours please disregard them.We Value Mr. [redacted] as a customer and appreciate him bringing his concerns to our attention. Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.