Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337054, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I did not recieve the right mattress, have not slept on mattress, and dont accept response.

I am sorry but I am not going to accept this response because it is not true!Conns fail to inform that Dinning set that I order was canceled by Conns and they did even care to inform me.I also want to bring up to your attention the one of your delivery guy come inside my house and disrespect my nanny and later myself when I walk in to ask them to remove the attachment of one of my sofa set.The part that should have been connect to from my lounge chair and the sofa is loose , I specifically order the end of the sofa for my child safety and when I ask to remove that he refuse .I said to the delivery guy if something happen to my son and he hit his head on that part I would not think twice to sue Conns ... his response was I don't care you will be dealing with Conns not him.The other guy end up taking this part of but he said you will have wholes on the sofa.I did agree with the resolution because my sons safety is my number one .However I also want to let you know that I did pay for warranty on my furniture ( and let me be honest it was not cheap at all ) and the sales guy said that if anything happen to my furniture it would be replace...When Conns finally contact me to address this issues I stated all this information and I request the update amount that I own with Conns because I really don't want to deal with them any longer.This information was not provide to this day...The store stated that they would adjust my charges and give me some credit but no one knows about this!!!The delivery that was informed that would not be charge were charged.The amount that I pay for the warranty on the furniture it's just another way to scam the customer because when comes the time to use they don't come up to their end . Also for all the ones interest on the Conns store and their furniture I would like to inform you that store manager told me that they are having issues to get the furniture so you buy the furniture but it is not sure that your purchase will be completed and if that happens your deal will be canceled and you will not even be informed.Way to go Conns , this was by far the worst experience that I could ever have...Thank you Regards [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint regarding a purchase made under the name Herbert [redacted].  Our records show on 9/06/16, Mr. [redacted] purchased a Samsung high-efficiency washer and front load electric dryer with a 24-month Repair Service Agreement and...

(2) Samsung pedestals.  Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  He also signed his invoice acknowledging that was given a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product(s).  Mr. [redacted] elected to have his items delivered; which was completed on 9/08/16. After researching Mr. [redacted]’s complaint we found the delivery team confirmed Mr. [redacted]’s dryer had failed within 24 hours.  An exchange request was submitted however, there was a delay processing the request.  Mr. [redacted] was informed on 9/14/16 that his exchange had been approved and his new dryer was delivered and received on9/16/16in good order.  We sincerely apologize to Mr. & Mrs. [redacted] for any inconvenience that was experienced during this process.   If we may be of further assistance, Mr. & Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252.  Kind regards,  Jana A[redacted]

Thank you for the opportunity to respond to Mr. [redacted]
concerns regarding his account. 
Mr. [redacted] stated he would like us to reinstate his cash
option and close the account.
 
According to our records, Mr. [redacted] signed a 18-month
retail installment contract on [redacted]...

[redacted]  That contract also included a 6-month no interest financing
promotion.
 
As of [redacted], the cash-option will be reinstated and the
account will be closed.  Please allow 7-10 business days for the account maintenance to be
completed and the account to close.
 
We vale Mr. [redacted] as a customer and sincerely apologize for
any inconvenience he has experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]We did come to a mutual agreement, I picked out a different couch and chair since even though it was on the floor there was no time on when it would be available.  So I picked out a different couch which showed to have four in stock.  This was friday morning the 22nd working with Kyeisha.  They were generous and gave me the promotional tv and delivery plus 15% off.  I received two calls that night letting me know the delivery time window just like the other three times.  It was for the next day saturday between 2 to 5 p.m.  Around 4:45 no delivery I called the number provided and was informed the order had been cancelled again.  I asked why I at least didnt get a call informing me of this,  She said I should have that it was common policy.   This being my fourth time no call no show I doubt that.  I then asked why it was cancelled she had to ask the supervisor who cancelled it because her computer still showed 4 couches in stock like the salesman had seen.   Apparentley they could not be located, was a crap way of doing business to say the least and putting it as delicately as possible.  Still waiting  a settlement of mutual parties turned out to cost me my saturday waiting at the house again.  Sincerely [redacted]
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’ additional comments. As mentioned in our previous response, we confirmed the dishwasher Mr. [redacted] purchased is the standard size for a dishwasher. Mr. [redacted] has been advised that he may purchase a dishwasher trim kit which may help fill the space. Mr. [redacted] may check [redacted] or [redacted] for trim kit/gap fillers. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

I have attached the contract and the invoice and the [redacted] Manufacturer's warranty.PLease do not hesitate to contact me with any questions via Phone at [redacted] or  [redacted], or via email.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  We researched Mrs. [redacted]’s complaint and found her issue has been addressed.  Our records show an exchange was approved for Mrs. [redacted] to replace her bed rails; however as a gesture of goodwill we agreed to exchange...

Mrs. [redacted]’s bed frame which includes (headboard and footboard).   Mrs. [redacted] was issued a credit up to the original amount she paid which was $384.00 ($80.00 rails, $130.00 footboard, and $174.00 headboard) to re-select a new bed.  Again, we sincerely apologize to Mrs. [redacted]r for any inconvenience she experienced during this process.  Mrs. [redacted] may visit her nearest Conn’s location to initiate her exchange and schedule delivery.                      If we may be of further assistance, Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
When I initially took the TV to get repaired it took them about three months for it to get "fixed" if the TV which I received with the crack panel was not covered under the insurance why was I not informed immediately then. Instead they kept my tv without contacting me until so much time has elapsed just for them to tell me " your TV is ready for pick up". Never was I told it was never fixed in the first place! It is horrible for me to receive a TV for the amount I have spent at Conns which was given with the crack panel and for the company to refuse to resolve this issue. I'm shocked at the type of service I am being given after being a loyal customer! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards, The business call me multiple times in the same day after being told the number was incorrect from the following number [redacted]. How can they not locate my number in their system? In addition they used an automated dialer to call me so there has to be a record somewhere of the calls. Their employee also stated they record calls so there should be records there as well.

Thank you for the opportunity to respond to Mr. [redacted]’ complaint. Our records show on 10/3/16, Mr. [redacted] purchased a [redacted] dishwasher and elected to purchase Conn’s dishwasher replacement installation service. Mr. [redacted]’ dishwasher was delivered and installed on 10/8/16; no damages...

or issues were reported at the time of delivery. We researched Mr. [redacted]’ complaint and found his local Conn’s store contacted the delivery department on 10/15/16 on his behalf stating the dishwasher brackets are loose which is causing the unit to shake and water is leaking. We show the delivery department attempted to contact Mr. [redacted] to schedule a date to assess the unit but reported they could not reach him and left a voice message to return the call. Our records show Mr. [redacted] later contacted us via email on 10/17/16 regarding his dishwasher leaking and he was advised to contact service to schedule an appointment to assess his unit.  Mr. [redacted] contacted service on 10/20/16 stating the unit is leaking from the bottom. A service appointment was scheduled for 10/25/16; the technician reinstalled the dishwasher and reported the unit tested ok; no parts were needed for repair,  We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process and we value him as a customer. If we may be of further assistance, Mr. [redacted]  may contact us at 1-866-765-1513  Kind regards, Dyeisha [redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding his accounts.  We placed a cease and desist on the telephone numbers associated with Mr. [redacted]'s accounts on March 23, 2015.  We asked that Mr. [redacted] allow 24 hours for the cease and desist to become active in our system.  According to our records, Mr. [redacted] has not received any additional calls after March 23, 2015. Thank you, Cheryle S[redacted]

Thank you for the
opportunity to respond to [redacted]’s complaint.  Our records
show on [redacted], [redacted] purchased a (2)
[redacted] 39” LED TVs with a (limited...

1-year manufacturer warranty) on both units
and a [redacted] with a 36-month Repair Service Agreement.
 
After researching
[redacted]’s complaint we found she contacted our service department
on [redacted] regarding one of her [redacted] TVs with serial
number ([redacted]); stating the TV was not displaying a
picture.  A service call was scheduled through the manufacturer; during
the inspection the technician found [redacted]’s TV was deemed
uneconomical to repair.  Therefore, the manufacturer provided a Return
Authorization to exchange/replace her television.  [redacted]
was issued a credit up to the original amount paid which was $297.88 to
re-select a new television because the original model was no longer available. 
[redacted]’s exchange was approved through the manufacturer which
covers the replacement/exchange of the product only.  As of [redacted], [redacted] has not initiated
the exchange.
 
Conn’s has agreed
to honor [redacted]’s request under the terms and conditions of the
warranty since a replacement model is not available.  We attempted to contact [redacted]
to discuss her concerns but was unable to reach her at the time.
 
[redacted]
may bring the television into her nearest Conn’s to initiate the return.   
 
 
Kind regards,
 
[redacted]

Thank you for the opportunity to respond to Mr. [redacted] additional comments. Mr. [redacted] has been contacted and we have come to a mutual agreement that has addressed his concerns.    Kind regards, Kathryn [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he was charged a $100 service fee, 40% interest.  He also stated he was told there was no restocking fee if he decided to return the product, but was charged a 15%...

restocking fee.    According to our records, Mr. [redacted] signed an 18-month retail installment contract on November 5, 2016.  Mr. [redacted] agreed to the $100 administrative fee at the time of purchase.  Mr. [redacted]’s interest rate was 29%.    Mr. [redacted] was given a copy of our return/ exchange policy at the time of purchase outlining the restocking fee.    Mr. [redacted] returned his product and his account has been closed. We have included a copy of Mr. [redacted]’s signed retail installment contract and payment history for his records.   Conn’s respectfully disagrees that Mr. [redacted] is due a refund as he did not make any payments on the account.    We appreciate Mr. [redacted] for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 9/5/16, Mrs. [redacted] purchased a [redacted] washer and dryer which were originally scheduled for delivery on 9/9/16. However; Mrs. [redacted] was contacted and made aware that both units were unavailable for...

immediate delivery. Our records show Mrs. [redacted]’ merchandise was delivered and signed acknowledging they were received in good order on 9/17/16.   Mrs. [redacted]’ complaint has been forwarded to upper management to address her concerns with all parties involved. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay and we will mail a $50.00 gift card to the address listed on file.   If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.   Kind regards,   Dyeisha W[redacted] Customer Relations

Thank you
for the opportunity to respond to Mr. [redacted] complaint regarding a purchase
made under the name [redacted].  Our records show on 2/13/13, Mrs. [redacted] purchased a
Samsung high efficiency washer with a 48-month Repair Service Agreement and a
high efficiency dryer with a...

limited 1-year manufacturer warranty.  Mrs.
[redacted] elected to have her appliances delivered; we show on 2/18/13 Mrs. [redacted] signed acknowledging her
washer and dryer was received in good order.
We received
Mr. [redacted]’s complaint and found Mrs. [redacted] contacted our service department on 8/25/14; stating the washer was
leaking water.  After reviewing Mrs. [redacted]’s service history we found there
was a delay in getting the part needed for repair.  Therefore, Conn’s
agreed to exchange her washer; Mrs. [redacted] was given a credit of $799.99 which is
the original amount paid to re-select a new washer.  As of 9/29/14, Mrs. [redacted] has elected
model WT1201CV and was scheduled for delivery on 9/30/14.  We have confirmed
Mrs. [redacted] received her washer in good order.  We sincerely apologize to
Mrs. [redacted] for the experience and any inconvenience that has been caused as a
result of delay. 
 If we
may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]
 Kind
regards,
 
[redacted]

Thank you
for the opportunity to respond to Mr. [redacted] complaint. We researched Mr. [redacted]’s
concerns and found his complaint is regarding a purchase made under a different
consumer’s profile. Although we are unable to discuss this matter with 3rd
party, we will be happy to look...

further into this complaint and mail the
account holder a letter regarding our findings. The account holder may also
contact our Customer Service department at 1-877-358-1252 for assistance
regarding this matter.Kind regards,Dyeisha W[redacted]

Thank you
for the opportunity to respond to [redacted]’ complaint. Our records show on
[redacted], [redacted] purchased the [redacted] bedroom set,...

[redacted]
Queen mattress and [redacted] Queen foundation. [redacted] merchandise was
originally scheduled for delivery on [redacted] however; the furniture was
damaged during transit and was re-scheduled for [redacted]. Our records show [redacted].
[redacted] received all her products in good order on [redacted].
After
further review and research, we do show [redacted] was offered a $** gift card
for her inconvenience and the delay in delivery. Our records show we mailed
[redacted] gift cards on [redacted] however; we have confirmed that the gift
cards has not been used.
Conn’s has
agreed to concession [redacted]’ account for $** in lieu of receiving the gift
cards; please allow 7-10 business days for processing. We sincerely apologize
for any inconvenience [redacted] experienced during this process.  
 
If we may be
of further assistance, [redacted] may contact customer service at
[redacted].
 
Kind regards,
 
 
[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]0230. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr. [redacted] stated in her complaint that: he was offered 24-months no-interest financing; and he would like the interest removed from his account. Our investigation reveals that: Mr. [redacted] was offered 12-months no-interest financing; and Conn’s is unable to remove the interest from the account as he did not meet the terms of the no-interest financing promotion.    According to our records, Mr. [redacted] signed a 32-month retail installment contract on March 18, 2016. He agreed to have his minimum monthly payment of $116.58 due on the 18th of each month.    Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10 days of the payment due date or the unpaid portion of the total “cash-option” is not paid within 10 days of the expiration date. The “Cash-option” was void on Mr. [redacted]’s account due to late fees being assessed on July 28, 2016, January 28, 2017, and February 28, 2017.    We have included Mr. [redacted]’s signed “Cash-option” addendum, signed retail installment contract and payment history for his records.    Conn’s is unable to reinstate the “Cash-option” and remove the interest on the account due to payments not being made timely.   Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.