Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
To date I have paid 907.41 which included an additional 50.00 that was outlined.  I have paid the balance in full that was indicated on my online profile.  To date after speaking with management and know the person over this response, we are still unaware of why there are additional charges.  The balance has been paid in full.  Why is there an additional amount owed?  What are the charges for? The total purchase was 857.41.  After the 50.00 fee, the total cost was 907.41. Why is the balance and payoff different?   If Conn's still cannot provide a reason for charging an additional amount outside of what their online system showed as the balance, we are requesting those fees be removed as the balance has been paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I accept that Conn's has accepted the new contract but they also reported 60 days late to Transunion.  It dropped my credit rating by more than 100 points.  I have requested that this be fixed and have been told that they need a copy of my report I requested it and am waiting on receiving it.   I have basically been told by their cooperate office there is nothing they can do about it.  I do not feel like this is how you should do business with "valued customers".
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Thank you again for the opportunity to respond to Mrs. [redacted]'s concerns regarding account [redacted]4230.  We have attached a copy of the signed retail installment contract for her records.  Again, we are unable to remove the interest from the account, as the product did not qualify at the time of purchase.      Thank you, Cheryle S[redacted]

Thank you for
the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]6330.  Ms. [redacted] stated that even though the items
she purchased were returned, her account remains opened.
According to
our records, Mrs. [redacted] refused the delivery of her product and...

the product
was credited to the account on November 10, 2015.  Mrs. [redacted] account remained open due to
the delivery fee.  As a onetime offer and
a goodwill gesture, we have credited the delivery fee to the account.  The account is in the process of
closing.  We ask that Ms. [redacted] please
allow 7-10 business days for the account to close.  Ms. [redacted] will receive a close-out letter
in the mail within 30 days of the account closing. 
We value Ms.
[redacted] as a customer and apologize for any inconvenience she may have
experienced due to this matter.  Thank you,[redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated her name
was spelled incorrectly on her account and she would like it corrected. 
According to
our records, Ms. [redacted] signed a 34-month retail...

installment contract on
November 27, 2015.  That contract had her
first name spelled [redacted] instead of [redacted].  On January 5, 2016 Ms. [redacted] contacted us regarding
the error and a name correction request was processed.  As of January 14, 2016 the correction has
been processed and the spelling of Ms. [redacted]’s name has been corrected.  Ms. [redacted] will receive a new payment
booklet in the mail with the correct spelling within 10-14 business days.  We have attached a copy of her payment
history as verification that the corrections have been made.
Conn’s values
Ms. [redacted] as a customer and we apologize for any inconvenience she may have
experienced due to this matter.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint regarding a purchase made under [redacted].  Our records show on4/02/17, Mrs. [redacted] purchased a [redacted] French door refrigerator with a 48-month Repair Service Agreement.  Mrs. [redacted] received a copy of...

Conn’s Return & Exchange Policy at the time of purchase.  Mrs. [redacted] elected to have her refrigerator delivered.      We researched Mr. [redacted]’s complaint and found the day of delivery (4/03/17); the delivery team arrived and found the “old” unit was still in place.  Mr. [redacted] stated he would put the old unit in the garage; Mr. [redacted] pulled it out and moved it into the desired room.  Before the “new” refrigerator could be put in position it was discovered that the doors had to be removed to install the unit.  The delivery team took the doors off andsatthem in the room the Mr. [redacted] had suggested.  The delivery team installed the refrigerator with no issue; they tested the waterline, Mr. [redacted] inspected the area and Mr. [redacted] signed off on the delivery receipt.  He signed acknowledging that he thoroughly inspected his merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery.  Once everything was complete, Mrs. [redacted] informed the delivery team that they hit the door knob to the garage and scraped the paint off.    Although, we are unable to determine how the alleged damages were caused either by Conn’s delivery team or Mr. [redacted] who himself moved the “old” refrigerator into the garage; Conn’s is unable to honor their request.    If we may be of further assistance, Mr. and Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.     Kind regards,   Jana [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in his complaint that: he mailed in his final payment on April 1, 2017; he made three additional payments; he would like to know why additional charges were on the account after the initial payoff; he would like a refund of the overpaid amount; he would like to be removed from the mailing list; and he would like late fees refunded. Our investigation reveals that: Mr. [redacted] paid his account balance in full on April 3, 2017; he made three additional payments; additional charges were not assessed on the account; however, due to a system issue the account did not close on April 3, 2017; a refund for the overpaid amount is being processed; we have removed Mr. [redacted] from the mailing list; and there were no late fees assessed on the account. According to our records, Mr. [redacted] scheduled a payment in the amount of $73.54 on April 3, 2017. This payment paid the account balance in full.  On April 4, 2017, Mr. [redacted] paid an additional $9.72. On April 5, 2017, he paid $4.12 and on April 6, 2017, he paid $20.00.   No additional charges were assessed on the account; however, due to a system issue, Mr. [redacted]’s account did not close on April 3, 2017. Mr. [redacted]’s account is now closed and we are processing a refund for the $9.72, $4.12 and $20.00 payments.  We ask that Mr. [redacted] please allow 10-14 business days for processing.   We have removed Mr. [redacted] from the mailing list. Please note, he may receive promotional offers within the next 30-days as offers could have been mailed prior to the removal.   Conn’s respectfully disagrees that it should refund late fees assessed on the account as there were no late fees assessed on the account. Conn’s values Mr. [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on5/25/16, Mrs. [redacted] purchased a [redacted] washer and dryer both with a 48-month RSA Plan and two pedestals. Mrs. [redacted] items were scheduled for delivery on5/26/16 however; during delivery the washer and one...

pedestal were damaged therefore she was re-scheduled for delivery the following day. We show Mrs. [redacted] new washer and pedestal was delivered and received in good order on5/27/16. We have no records showing Mrs. [redacted] has contacted us regarding any further issues with her units since the items were delivered.   If we may be of further assistance Mrs. [redacted] may contact us at1-866-765-1513.     Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
CONN's owes me $200 for the time I have had to spend getting them to stop calling me.  I have never heard of this nasty company in my life until they decided to constantly call my phone.  Having told their employees multiple time they are calling the wrong number, they still continue call.  Complaint will be closed upon payment.  
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated her
account is listed in her domestic partner’s name and she would like it corrected.
 
According to
our records, Ms. [redacted] submitted a credit application...

through www.conns.com on April 18, 2015.  Ms. [redacted] also signed a 32-month retail
installment contract on April 18, 2015.  Due
to a system error, the credit application defaulted to Ms. [redacted]’s partner’s
name because there was a previous application on file for her using the same
address.  This system issue has been corrected.
 
Ms. [redacted] stated
she would like the contract corrected and a new payment booklet mailed to her.  Ms. [redacted] was directed to the store to
sign a new contract to correct the matter; however, she did not wish to do
so.  On August 26, 2015 Conn’s emailed a
new retail installment contract through our [redacted] process.  As of August 31, 2015 we have not received
the corrected contract. 
 
Once we
receive the contract, the account corrections can be completed, a new payment
booklet will be mailed to the address on file and the credit marks will be
reversed.  We value Ms. [redacted] as a
customer and sincerely apologize for any inconvenience she has experienced due
to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We reached out to the delivery manager who stated they have made several attempts to contact Mrs. [redacted] to deliver the additional slats however; they have been unsuccessful. Mrs. [redacted] may contact the delivery department in her...

area at 615-213-0700 to schedule delivery. Conn’s has agreed to honor Mrs. [redacted]’s request and issue a credit of $229.98 (delivery and assembly fee) to her account. We ask to please allow 7-14 business days for the credit to reflect on her account balance.  If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha W[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I thank Conn's for their response.  Of the few things I have bought there, I have had good experience with this but on this one issues, it just took so long to resolve and never could seem to get a good answer or it would always be to have to wait another week for resolution.  Not bad but when   you are getting phone calls demanding payment, kind of hard to wait.As long as it is resolved, that is all that matters though.Thank you for your attention and so glad this is resolved.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I was told by the person I talked t on the phone that the $50.00 would come off my first payment which is why I paid the amount of $343.81.  It is minus the $50.00 as I was told to do.  My next payment will be for the full amount of $393.81 which is what I am supposed to pay per month from now on.  I don't appreciate them playing games with me.
Regards,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on9/15/15, Mr. [redacted] purchased the [redacted] Grey livingroom furniture which consists of three pieces (sofa, chaise and swivel chair) that comes with a 1-year limited manufacturer’s warranty; no additional...

coverage was purchased with Conn’s.   We researched Mr. [redacted]’s service history and found he contacted us on7/7/16 regarding repair needs on all furniture pieces. A service appointment was scheduled for7/16/16; during the inspection the serviceman found the back board on the sofa had broken and the cushion cores were flat, the cushion core on the chaise defective and seat cushion on the swivel chair sagging. The serviceman ordered the parts for all units which were delivered to Mr. [redacted]’s residence on8/4/16. Mr. [redacted]’s appointment was scheduled for8/19/16; the serviceman was able to replace the cushion core on chaise and sofa but notated the structure broke on the sofa and additional parts were needed.   The serviceman also notated that the chair needed additional webbing to correct the sagging. The manufacturer approved an exchange on the sofa and the serviceman was advised to continue with repair needs on the chair. We show Mr. [redacted]’s sofa was originally scheduled for delivery on9/1/16but he refused to return the old unit upon delivery therefore; the delivery team did not deliver his new sofa.   Mr. [redacted] was re-scheduled 9/6/16and he was made aware that the old sofa would need to be returned to receive the new sofa. We show Mr. [redacted] swivel chair was repaired on 9/16/16 up to the manufacturers’ specifications.   At this time we are unable to honor Mr. [redacted]’s request; his furniture is covered under the T&C’s of the manufacturer’s warranty. Mr. [redacted]’s chaise has been repaired as of8/19/16, his sofa was replaced on 9/6/16and the repairs to his chair was completed on9/16/16.   If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513   Kind regards,   Dyeisha W[redacted]

Thank
you for the opportunity to respond to [redacted]’s additional comments. Our
records show [redacted] contacted our service department on three separate
occasions for service on sofa and loveseat and once regarding her side chairs
however; one service appointment for the sofa and loveseat was cancelled due to
[redacted] was not home during the service appointment.
 
We
apologize for the miscommunication regarding the number of chairs [redacted]
called for service; we show four chairs were reported to service stating the
legs were wobbly and loose. [redacted] is currently scheduled to have a
technician assess her sofa, loveseat and four chairs on [redacted] as requested.
Once the serviceman inspects all merchandise, we can determine if parts are
needed to complete repairs if covered under the Terms and Conditions or if an
exchange is required. However; at this time [redacted]’s sofa, loveseat and
chairs does not meet the qualifications for an exchange, we will continue with
any necessary repairs.
 
If we may be of further assistance, [redacted] may contact customer service at [redacted].
 Kind
regards,
 [redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  It appears Conn's attempted to dial my OLD number and might of have been the reason I could not be reached. I accept this resolution of this credit being applied to my account.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
,
[I have said time and time again this is the poor service that Conn's continues to provide. They have contacted me and again did not respond back to me. How do you know Ms. W[redacted] if they promoted the [redacted] I acquired  as the newest product. Were you there? NO, you were not! So you can pause and re-evaluate your ignorance of the comment that you have sent because obviously you cannot comment on actions that happened if you were not there. Your company are thieves and I will continue to say that. You all lack customer service and will continue to show me that until proven otherwise. I am truly done with your company and will shout from now on and to the mountain tops that you all are rip offs and by far the worst company in all aspects that I have ever dealt with in my entire life.  Also with every issue I have with my laptop I will continue to post my comments and services to the Revdex.com from now on so others can see the horrible service I have received with Conn's( Crooks On National New Schemes).
Regards,

Thank you again
for the opportunity to respond to Mrs. [redacted]’ concerns regarding her
account. 
 
Although Mrs.
[redacted]’ credit qualified for the no-interest financing offer, the products she purchased
did not meet the minimum price point to qualify for the no-interest
financing.  We have attached a copy of
Mrs. [redacted]’ invoice as well as the advertisement for the week of her
purchase.  None of her products met the
minimum price point for the no-interest financing.  Therefore we are unable to honor her request.
 
Mrs. [redacted] also stated we should have to tell
her why the sales associate no longer works for Conn’s.  Due to privacy policies, we are unable to
provide that information to Mrs. [redacted]. 
We respect the privacy.Thank you,Cheryle S[redacted]

I did understand the 29.$ and change was owed but the representative I spoke during closing of avvont spoke to manger to see if they could waive that fee and just close it out for me as a courtesy. Manager confirmed that it was ok to do that. I did receive calls and even an email. I do appreciate that they are going resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Please again it's [redacted], also the page I attached does show the unemployment insurance. And yet AGAIN I request someone to call me to discuss this matter however you seem to almost refuse this request again and again.
Regards,