Conn's Home Plus

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  As stated in our previous response, we reviewed the recorded calls, Ms. [redacted] contacted us on March 5, 2016 and was informed that the "cash-option" request was rejected because a late fee had been assessed on the account and the "cash-option" had been expired.  She was also informed if she made a payment of $399.38 they would re-submit the account for review for possible close; however, it was not a guarantee.  The request was submitted, but we were unable to reinstate the "cash-option" because the account did not qualify.

Thank you again for the opportunity to respond to Mrs. [redacted]'s concerns regarding account #[redacted].  We have attached a copy of the replacement contract signed by Mrs. [redacted].  This contract included the refrigerator for $999.97, the 24-month repair service agreement for $149.99, and $129.99 for standard delivery.  This brought her total to $1299.94 plus $107.24 brings the total to $1407.18.  Mrs. [redacted] paid $282.00 down on the products purchased which left her unpaid balance as $1125.18  Mrs. [redacted] accepted the property insurance on the account in the amount of $162.92 which brought the amount financed to $1288.10.  If Mrs. [redacted] pays only the minimum monthly payment due of $53.13 each month for the 30-months the account is financed for, she would pay a total of $1700.16.  Mrs. [redacted] forfeited her no-interest financing promotion due to late payments assessed on the account.; therefore, interest is accruing on the account.  We have attached a copy of the contract as well as the payment history for her records.  Due to the number of late payments and the loss of the no-interest financing promotion, the outstanding balance owed on the account as of June 8, 2015 is $864.18.  This includes a past due amount of $223.16.  Please note, the past due amount updates daily.  If Mrs. [redacted] would like to pay the account balance in full, we ask that she contact us the day she plans to remit the payment for an up-to-date payoff quote.   Thank you, Cheryle S[redacted]

Thank you for
the opportunity to respond to Mr. [redacted] concerns regarding invoice
[redacted].  Mr. [redacted] stated he was
supposed to have zero % interest on his purchase. 
 
According to
our records, Mr. [redacted] made a purchase on December 13, 2015.  That purchase was...

made through [redacted]
Bank.  Mr. [redacted] purchase did not qualify
for the no-interest financing promotion offered through [redacted] bank.  We have attached a copy of Mr. [redacted] signed
authorization accepting the terms of the financing through [redacted] bank.  If Mr. [redacted]’ has any additional questions, we
ask that he contact [redacted] bank regarding his account, as Conn’s does not
have access to any additional account information. 
 
We value Mr.
[redacted]’ as a customer and appreciate him for bringing his concerns to our
attention.  Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This response was the reason for the complaint.  I did receive a call and returned the call and left 2 messages within 24 hours of the missed call.  Additionally,  the furniture purchased was NOT a clearanced item and only 2 years old. How is it that Conn's was going to fix it had it been covered?  Why was their last comment that I had discontinued the warranty so they couldnt help me.  FAILING to mention only after they refused to help me find replacement parts.  NOW they can't even do that o a 2 year old couch.  I refuse to say I am satisfied at all with the resolution for something that fails more everyday that isn't even paid in full.  If Conn's believes there is anything satisfactory  regarding the quality of product or service then so be it.  Perhaps theyou convinced someone but it certainly isn't me.  Regards,
 











7/20/2015






Complaint

Purchased new furniture there did not honor no interest as they advertised. Tired to pay item in full and still charged me for interest for the time of the loan life instead of from he date it was paid. Continued calling about 15 times every time I called to get information on why we are being...

charged for interest they would continuos hang up called back hang up to the point of frustration because they would always hang up on us. Have been trying to resolve since May still no answer!!







Desired Resolution

Pay purchased amount with no interest as originally had agreed.

Consumer Business Dialog

Thank you for the opportunity to respond to Mr. [redacted]
complaint.  Our records show on 7/22/12, [redacted] purchased
a [redacted] refrigerator with a (48-month...

Repair Service Agreement).  Mr.
[redacted] signed invoice indicates at the time of purchase he acknowledged he
was provided a copy of the Repair Service Agreement brochure and that he
understood the coverage associated with the product.  [redacted] elected
to have his refrigerator delivered; we show Mr. [redacted] delivery was completed
on 7/22/12.
After researching Mr. [redacted] complaint we found he contacted our
service department on 5/28/15; stating his
refrigerator was not cooling.  Based on the problem description with Mr.
[redacted] refrigerator parts were ordered; we show the parts became available on 6/03/15 and [redacted] was
scheduled for service on 6/09/15.  Prior to Mr.
[redacted] service appointment on 6/09/15; there was an incident which resulted in the technician not being available and Mr. [redacted] service
appointment was re-scheduled for Saturday 6/13/15 to have the technician
replace and install a new control board and damper. Our records show the
service order was completed.  We
attempted to contact [redacted] to follow up with his service call, but we were
unsuccessful in our attempt. 
We sincerely apologize for any inconvenience that [redacted] has
experienced during this process.  If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted].
 
 
Kind regards,
 
Kathryn J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  On or about July 27th, I authorized Conn’s to deduct two payments from my checking account for the accounts listed below. account #[redacted] in the amount of $174.71 account #[redacted] in the amount of $113.78  The payments were authorized to be presented to my bank on August 4, 2016  As shown in the line items below, one of the payments presented to my bank on 7/29 for which I was charged a $35 overdraft fee.    [redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]
         I contacted Conn’s to inform them about what had occurred and subsequently cancelled the other scheduled payment. I asked to be credited the $35 and was asked to fax in a full running bank statement so they could investigate what happened.  1. I authorized for two payments to be presented on 8/42. One payment was presented on 7/29 and paid (5 days before I authorized it to be presented)3. I was charged $35 for the payment presenting without having sufficient funds in the account3. I cancelled the other authorized payment so that I wouldn't incur another $35 fee4. I sent Conn's a copy of the two line items in question: the paid $174.71 and the charge $35.00 I do not need to send in a full running bank statement. Check your records to see if the $174.71 paid on 7/29 as shown above and believe that my bank charged me $35 on 8/1 as shown above. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 3/21/15, Mr. [redacted] purchased a [redacted] dishwasher that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s.  We confirmed Mr. [redacted]’s...

manufacturer’s warranty expired on 3/22/16.  We show Mr. [redacted] elected to have his dishwasher delivered; which was completed on 3/23/15. After researching Mr. [redacted]’s complaint we found he contacted us on four separate occasions dated from 4/03/15 through 2/01/16.  ·         4/03/15, Mr. [redacted] contacted us stating his dishwasher would not power on.  We attempted to schedule Mr. [redacted] for service; however on 4/15/15 we were contacted and informed the dishwasher had been fixed.·         11/21/15, Mr. [redacted] contacted us stating his dishwasher would not power on.  A service call was scheduled; during the inspection the technician found the wires were touching.  The technician repaired the white and black wires to the inlet.  Once the adjustments were made he tested Mr. [redacted]’s dishwasher and the unit worked properly. ·         12/23/15, Mr. [redacted] contacted us stating the dishwasher stopped working and would not power on.  A service call was scheduled; during the inspection the technician found parts needed to be replaced.  On 1/05/16, the technician completed Mr. [redacted]’s repairs by installing a new panel box.·         2/01/16, Mr. [redacted] contacted us again stating his dishwasher would stop in mid-cycle and not power on.  Mr. [redacted] was informed his dishwasher was no longer covered under warranty and it would be trip-fee of $89.95 to assess his dishwasher.  Mr. [redacted] agreed and a service call was scheduled; during the inspection the technician found the control panel needed to be replaced.  On 2/16/16, the technician completed Mr. [redacted]’s repairs by installing a new control panel. After further review we found Mr. [redacted] contacted us on 2/22/16, 4/19/16, and 5/19/16; requesting to have his dishwasher exchanged.  On all three occasions Mr. [redacted] was informed that the manufacturer’s warranty had expired on 3/22/16 and that he did not purchase any additional RSA coverage through Conn’s to review other options to exchange his dishwasher.  Mr. [redacted] was also made aware if service was needed it would be an out of pocket expense.  If we be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.   Kind regards,  Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  On 2/01/17, Mrs. [redacted] was contacted, and we informed her that we schedule delivery to pick up her entertainment center on Monday 2/7/17.  Once the entertainment center has been returned; Mrs. [redacted] will receive a credit of $865.99 to her Conn’s account.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she has experienced during this process.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana [redacted]

Thank you for the
opportunity to respond to Mr. F[redacted] complaint. Our records show on 6/28/14;
Mr. F[redacted] purchased the Catnapper [redacted] Reclining living room set which
consist of four pieces (two sofas, wedge and recliner) all with a 48-month
FurnitureGard Plan. Mr. F[redacted] delivery was scheduled and received on 7/01/14
in good order.
 
We received Mr. F[redacted]
complaint and found he contacted us on four separate occasions regarding
service for both sofa pieces and recliner. Mr. F[redacted] last service call was
received on 9/26/14 stating the furniture pieces looked lumpy and was hard. A
service appointment was scheduled on 10/04/14; the service man found all
seating areas on both sofa pieces and the recliner was out of shape, hard and
uncomfortable. The serviceman also found the knee rest on both sofa pieces and
recliner was bunching and lumpy. Our records show Mr. F[redacted] furniture is currently
under the manufacturer’s warranty therefore; we submitted a request to the
manufacture for a possible exchange. On 10/09/14; it was approved to exchange only
on Mr. F[redacted] entire furniture set. Mr. F[redacted] expressed his
dissatisfaction with the quality of the furniture and requested an exchange for
a different furniture set. On 10/20/14; an approval was issued for Mr. F[redacted]
to re-select any furniture set (living room, dining room or bedroom) for up to
$3399.99 which was the original amount he paid.
 
We attempted to
contact Mr. F[redacted] on 1/12/15 and 1/13/15 to discuss his options but we were
unsuccessful in our attempts. After further review of Mr. F[redacted] complaint,
Conn’s has agreed to the following options:
1.       Mr. F[redacted] may use
the approved credit given by the manufacture to re-select any 4 furniture
products up to $3399.99.
2.       Mr. F[redacted] may
elect to process his claim under the Terms and Conditions of the FurnitureGard
Plan to receive a store credit to re-select 4 different items up to $3399.99 or
we can process a refund for $3399.99 to his account. If Mr. F[redacted] elects to
receive one of these options the FurntiureGard Plan will be considered
fulfilled and he would be responsible for the remaining balance.
 
Mr. F[redacted] may
contact us directly at 1-866-765-1513 with his decision.
 
 
Sincerely,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We contacted the sales representative and store manager where Mrs. [redacted] made her purchase and was advised that she came into Conn’s on 5/5/16 to purchase a mattress, box spring and rails for her daughter. Mrs. [redacted]...

originally selected a mattress which comes with a 120-DayTrial Comfort Guarantee that is offered by the manufacturer. However; Mr. [redacted] informed the sales representative that he was not comfortable with the price of that mattress and selected a different mattress ([redacted] Plush Queen) which is not included in the 120-day trial. Our record show the mattress was delivered and received in good order on 5/7/16; no issues were reported at the time of delivery. We show Mrs. [redacted] contacted our service department on 6/28/16 stating her mattress has springs popping and black residue on both sides. A service appointment was scheduled for 7/2/16; during this inspection the serviceman found the mattress was soiled and had a ¼” body impression. Conn’s agreed to issue an in-store credit for up to $719.99 to re-select a new mattress under the Terms and Conditions of the FurnitureGard Plan purchased. Mrs. [redacted] has been made aware that she may visit her nearest Conn’s to initiate the exchange. In regards to Mrs. [redacted]’s concerns for her furniture; we show on 6/23/16 she purchased the [redacted] living room furniture which consists of three pieces sofa, loveseat and wedge. Mrs. [redacted]’s delivery was scheduled for 6/24/16; on the day of delivery Mr. [redacted] was contacted and made aware that delivery was running behind the scheduled time but would still be completed. However; Mr. [redacted] requested to have the delivery re-scheduled for 6/26/16. Upon delivery all items were signed acknowledging they were received in good order. We show Mrs. [redacted]s contacted our delivery team on 6/28/16 stating there is a hump in the sofa. Conn’s delivery team returned to Mrs. [redacted]’s home on 7/1/16 to inspect the sofa. Although no damages were found we agreed to issue an even exchange on the sofa as a gesture of goodwill however; Mr. [redacted] declined the offer and requested to return all furniture piece. Mrs. [redacted] has been reminded that Conn’s has a NO return/exchange policy on all furniture however; we are willing to exchange the sofa only. Also, we verified the television Mrs. [redacted]’s purchased on 6/18/16 did not meet the qualification to receive the 10% off promotion as sale/clearance items are excluded. The television retailed for $2999.99 however; Mrs. [redacted]’s was able to purchase the unit for the sale price of $1799.99. We show Mrs. [redacted] contacted service on 7/1/15 stating there are vertical lines down the center on the television. Although Mrs. [redacted] signed her pick up slip acknowledging she received the television in good order and had the unit in her possession for 2 weeks, Conn’s agreed to issue an exchange. Mr. [redacted] stated they no longer wanted the television therefore; the unit was cancelled and refunded. Although we are unable to honor Mrs. [redacted]’s request to return all furniture; she may visit her nearest Conn’s to initiate the exchange on her mattress and sofa. Conn’s has made several attempts to address the various concerns Mr. and Mrs. [redacted] has brought to our attention.  Kind regards,Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  After researching Mrs. [redacted]’s complaint, we found that her issue has been addressed and resolved.  Our records show Mrs. [redacted] contacted us on12/15/16 regarding her bed rails; she indicated that the rails were...

broken.  A service call was scheduled; during the inspection the serviceman found the bed rail RSF side split beyond repair.    Therefore, an exchange request was submitted and approved on 1/09/17 under the Terms and Conditions of the manufacturer’s warranty.  We show Mrs. [redacted] has initiated her exchange and her new bed rails were delivered and received in good order on 1/13/17.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  We spoke with Mrs. [redacted] on 2/26/15; during the conversation Mrs. [redacted] informed us her was still not functioning properly.  Therefore, Conn’s has agreed to exchan** her washer.  Mrs. [redacted]’s new washer is scheduled to be delivered on 2/28/15.  We sincerely apologize to Mrs. [redacted] for the experience and any inconvenience that has been caused.     If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at [redacted].  Kind regards, Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 11/11/15, Mrs. [redacted] purchased a [redacted] a [redacted] plush queen mattress, [redacted] box spring, a [redacted] sofa, and a [redacted] recliner.  Mrs. [redacted]’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs. [redacted] elected to have her items delivered. We researched Mrs. [redacted]’s complaint and found at the time of delivery Mrs. [redacted] received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled.  We show Mrs. [redacted] received her new mattress and box spring on 11/13/15 in good order; however it was discovered the sofa and recliner Mrs. [redacted] purchased were out of stock the items were cancelled from her invoice and a credit of $2,251.48 was applied to Mrs. [redacted]’s Conn’s account. In regards to Mrs. [redacted] returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress.  We also confirmed with our merchandising department who confirmed Mrs. [redacted]’s mattress does not qualify for the [redacted] Comfort Guarantee.  Therefore, we are unable to honor Mrs. [redacted]’s request to return or exchange her mattress.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252 Kind regards,  Jana A[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding invoice number [redacted] We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Mr. [redacted]...

may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or [redacted] 
  Mr. [redacted] has stated in her complaint; 1)       he made a purchase on4/15/17and was scheduled for delivery on a certain day; however, the television he purchased was out of stock.  He was informed the television would become available for a certain day, but the television is currently still out of stock.   Our investigation reveals that; 1)       the television that is listed on Mr. [redacted]’s invoice is out of stock (no longer available at Conn’s).  Mr. [redacted]’s complaint was escalated, and a replacement television [redacted] was approved.      Our records show on 4/15/17,  Mr. [redacted] purchased a Corinthian Midtown sectional which consisted of three pieces [redacted] recliner loveseat, [redacted] recliner loveseat, and a wedge), a Steve Silver Marseille dinette set which consisted of seven pieces (table and six chairs); Mr. [redacted] also received a FREE [redacted] with his qualifying purchase.  Based on Mr. [redacted]’s invoice he elected to have his living-room and dinette set delivered and for his television to be picked up from the local Conn’s in [redacted]  We show Mr. [redacted]’s living-room and dinette set was delivered on4/22/17and received in good order.  Before receiving delivery, Mr. [redacted] was made aware that his television was not available and would become available on a certain day.    After further review, we found that the television that is listed on Mr. [redacted]’s invoice is no longer available at Conn’s.  Mr. [redacted] was contacted on 5/4/17, and we extended the offer to replace the model listed with the replacement [redacted]  Mr. [redacted] was satisfied with the offer and stated he would be back to the store on 5/5/17 to complete the replacement   Conn’s values Mr. [redacted] as a customer and appreciate his for bringing his concerns to our attention.

Thank you for the opportunity to respond Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she paid her account off, but it is still reporting negatively on her credit.   According to our records, Ms. [redacted] signed a 30-month retail installment contract on...

December 6, [redacted].  She agreed to have her minimum monthly payment due on the 6th of each month.  On August 21, 2014, Ms. [redacted] agreed to a settlement on her account.    Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks or the charge-off status of the account due to payments not being made timely.  If Ms. [redacted]’s credit report shows anything other than “charged-off, settled for less than balance owed,” we ask that she please fax a copy of her credit report from one of the three major credit bureaus so we may investigate the matter further.   Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.    Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs.
[redacted] concerns regarding account #[redacted].  Mrs. [redacted]
stated she would like the outstanding balance credited on this
account.
 
According to our records, Mrs. [redacted] signed a 32 month
retail installment contract on December...

20, 2013.  This
contract included a 12-month no-interest financing promotion.  The invoice
number on this contract was [redacted] and it created account
#[redacted]. 
 
On January 2, 2014 Mrs. [redacted] signed a 24-month retail
installment contract. 
The invoice number on this contract was [redacted] and
it created account #[redacted].  This account was credited and closed on
August 15, 2015
due to merchandise being returned.
 
On January 2, 2014 Mrs. [redacted] also signed a replacement
contract for invoice #[redacted].  This replacement contract closed account
#[redacted] and created account #[redacted]. 
 
Mrs. [redacted] received invoice credits and closed account
#[redacted]. 
She has been paying on account
#[redacted]. 
This account has an outstanding balance of $827.85 as
of April 13,
2015. 
Please note, the payoff amount will update
daily.  If Mrs. [redacted] would like to pay the account balance in full, we ask that
she call the day she plans to submit the payment for an up-to-date payoff
quote. Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We spoke to the sales associate regarding Mrs. [redacted]’s compliant and was advised that Mrs. [redacted]’s credit application was approved for up to $2,500.00. The sales representative stated Mrs. [redacted] originally elected to purchase a [redacted]...

computer, chest freezer and two headphones but inquired about a mattress and adjustable base prior to completing the transaction.  Mrs. [redacted] was informed that she did not have enough credit to add the mattress and adjustable base but she could remove some merchandise in order to purchase these products or pay the difference in price to add the additional items. The sales representative stated after consideration, Mrs. [redacted] decided to purchase a [redacted] Queen mattress, a [redacted] queen box spring, ** chest freezer, and two headphones in order to remain within her approved credit limit. The sales representative also stated he went over the invoice prior to completing the transaction to confirm the items elected were correct. Mr. [redacted] signed her invoice and contract acknowledging that she agreed to purchase the items listed.   We verified upon delivery, Mrs. [redacted] had someone else signed acknowledging all items were received in good order except the box spring which was refused. Mrs. [redacted] has been advised on several occasions that we are unable to return the mattress as Conn’s has a No Return or Exchange Policy on all mattresses. However; we can issue a credit to her account for the box spring that was refused during delivery. We confirmed that the items listed on Mrs. [redacted]’s signed invoice/contract are the same items she received at the time of delivery. Therefore; at this time we are unable to honor Mrs. [redacted]’s request.   We have included a copy of Mrs. [redacted]’s signed invoice.   If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.   Kind regards,   Dyeisha W[redacted]

Thank you for the opportunity to respond to [redacted] complaint.
Our records show on **/08/14, [redacted] purchased a [redacted]
Queen mattress and a [redacted] Queen box spring both with a limited manufacturer’s
warranty and received delivery on **/09/14.
 
We received...

[redacted] complaint and found she contacted our
Customer Helpdesk department on **/10/14 stating the mattress she received was
not the mattress she selected. [redacted] states she purchased a queen firm
mattress however; upon delivery she received a queen soft mattress. We
contacted [redacted] on **/04/14 to discuss her concerns; during
conversation [redacted] stated she returned to the store to get the correct
mattress delivered but was informed that the mattress she originally purchased
at $499.99 was tagged incorrectly and retails for $899.99 however; we could not
honored the price. [redacted] also stated that the 40” Samsung television
she purchased the same day was on sales for $499.99 however; after reviewing
her contract she notice she was charged the retail value of $599.99.
 
After further review of [redacted] complaint we confirmed
with the [redacted] that the queen firm mattress [redacted]
originally elected was tagged incorrectly. Although Conn’s does list the model number on all price tags to
verify which model is available for the sale price listed, we have agreed to
honor [redacted] request to receive the queen firm she originally select
for $499.99. Our records show at the time of purchase, the television [redacted] elected was not on sales however; we currently have that model on
sale for $499.99. Conn’s is willing to honor the television for $499.99 as part
of our 30-day Price Guarantee. [redacted] will need to visit her nearest
Conn’s location to complete her purchase. We sincerely apologize for any
inconvenience [redacted] experienced during this process.
 
 
If we may be of further assistance, [redacted] may contact us at
1-8[redacted].
 
 
Sincerely,
 
[redacted]

Thank you for the opportunity to respond to [redacted] additional comments. As previously stated Conn’s has agreed to honor
[redacted] request to receive a refund in lieu of an exchange under the
Terms and Conditions of the FurnitureGard Plan. 
As stated, in the Furnituregard Plan Terms and Conditions 8)E.  Replacement of a product or Provision of a
Conn’s store credit will fulfill this Plan in its entirety therefore we are unable
to honor [redacted] request for a refund of the Furnituregard Plan.  We have confirmed the store credits have been
applied to [redacted] account and we are processing the credit balance
refund of $ 286.33 to close the account today. 
We ask that [redacted] please allow 7-10 business days to receive the
refund check.
 If we may be of further assistance, [redacted] may contact Customer Service at [redacted]
 Kind regards,
 
Kathryn J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I provided my home number as part of the complaint [redacted].