Consolidated Mechanical Contractors, Inc.

The service tech made a mistake on the refrigerant charge.  The overcharge was approved for a refund, the check was cut the following Friday and mailed on Monday.  If it is not received in 10 days have the customer call us direct at ###-###-####.
[redacted]
President

I would need to have more details to properly respond at 12:30 am Sunday morning regarding a service call initiated Friday.  What is the brand, model and serial number of the unit? how old is it? is it in warranty by the manufacturer? what part exactly is defective. . .air conditioning...

systems have about 50 m0ving parts and if the unit is older than 10 years, more than one part could be defective or worn out.  THIS IS EXTREMELY UNFAIR BY A THIRD PARTY CUSTOMER TO FILE A COMPLAINT OVER A $75.00 INSURANCE DEDUCTIBLE ON SUNDAY NIGHT WHEN PROPRIATORY PARTS ARE NOT AVAILABLE AS ALL DISTRIBUTORS ARE CLOSED AND, THE UNIT MAY NOT EVEN HAVE FACTORY SERVICE IN THE PHOENIX METRO AREA.   I DEMAND THAT THIS COMPLAINT BE DIMISSED AND I WILL DO EVERYTHING IN MY POWER ON MONDAY TO RETURN THE $75.00 AND GET THIS SERVICE CALL CANCELLED.   Marvin K[redacted] - President
Consolidated Mechanical

The service tech made a mistake on the refrigerant charge.  The overcharge was approved for a refund, the check was cut the following Friday and mailed on Monday.  If it is not received in 10 days have the customer call us direct at ###-###-####.

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President

These are the details:1. We installed a compressor, furnished by [redacted] ([redacted]) with their dispatch [redacted] and our invoice [redacted] on 3/11/2014, confirmed by Mr. [redacted].  All [redacted] furnished compressors have a manufacturer's (1) year warranty to cover manufacturing defects, also confirmed by Mr. [redacted].2. On 6/19/2014 we received an [redacted] dispatch [redacted], "A/C not working".  Our records do not show anything was done so the dispatch was closed, "not billed".  We have no record of invoice [redacted], our invoices during that time period were 80000 numbers, generated by our computer system and triggered by a field service visit.3. On 10/29/2014 we received an [redacted] dispatch [redacted] and our invoice [redacted], "Circuit Breaker Tripping".  We diagnosed the new compressor was shorted to ground that caused the breaker to trip.  We confirmed the compressor was covered under the manufacturing defects warranty at no charge and also the shipping charge was waived.  We received authorization from [redacted] to pay for the labor, misc. materials and $10.00 per pound of the FREON R-22.  We brought the warranty compressor into our shop and scheduled the repair.  For some reason Mr. [redacted] refused to allow us on his property so the work order was cancelled, we returned the compressor and paid the restocking charge.  In his complaint Mr. [redacted] wrote "at this point we were so mad we didn't want CMI at our house, so we left it alone due to the weather cooling off".   4. I personally handle, in writing,  all "upgrades", complete new systems vs. repairs with [redacted], and we have no record of a quotation for a new system.  5. Our only other contact was on 4/3/2015 from the Revdex.com.  The manufacturer's (1) year workmanship warranty technically expired on 3/10/2015, however we offered to try to get the compressor covered under their warranty with no response from Mr. [redacted].  Apparently [redacted] has offered to help but no response either.  According to [redacted], now Mr. [redacted] has canceled his policy with them so they cannot be of help at the time of this writing.This is a flagrant attempt at extortion, this type of activity is slanderous and defamatory and the repeated harassment by Mr. [redacted] has damaged us with loss of time and business.  We are demanding that this case be dismissed.  We are prepared to file a lawsuit for up to $250,000.00 and let a Judge decide the responsibility.[redacted]President

We have no problem paying for our mistakes. . .this appears to be a recall to repair the unit we had diagnosed on a previous service call for [redacted]) and we received a cancellation by [redacted] before we could complete the repair.  I am attempting to get this confirmed by [redacted], but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,000.00 A/C for free and that may be the reason for our cancellation.  If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call.    I would appreciate holding this open until I get this confirmed. . .or perhaps Mr. [redacted] can confirm that he put a "brand new" unit in and show receipts of his payment for it.
This is one of the most aggravating claims I have ever handled in my 45 years as an air conditioning contractor in Phoenix AZ. We do 10,000 service calls with [redacted]) each year, and I'm appalled by Mr. [redacted]'s handling of this situation. The facts are as follows:1. We were issued a service call by [redacted] to repair his air conditioning unit and found a small leak at a service valve.  This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tire. The special tool allows this repair to be made without loosing the balance of the FREON. . .the tech added the proper amount of FREON and left it running.
2.  We received a recall work order from [redacted] that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from [redacted] to repair it at no additional service fee to Mr. [redacted]. 3.  Mr. [redacted] threw our tech off the job and had this service call cancelled. The sad thing about this this entire situation is Mr. [redacted] convinced a new [redacted] contractor ([redacted], Inc. who just started business in 2013) to get him a total new $4,000.00 unit when a repair was an acceptable solution.  [redacted] probably didn't realize that one half of those costs were charged to him and one half were charged to us by [redacted].  [redacted] does not absorb any costs in a situation like this, they split them internally with the two contractors.  This raises the contractors cost basis and if the shared cost is $2,000.00 with an average contracted cost of $200.00 per service call, both of us would have to do 10 service calls for $0.00 or our contracted average would exceed the $200.00.  A new company thinks this is an opportunity to bill a $4,000.00 job and the next thing they know is there contract with [redacted] is cancelled because their average cost is way over the contracted amount.  We on the other hand, can absorb a cost like that in our 10,000 calls, but too many of these will  hurt our "bottom line". This situation is extortion, has resulted in deformation of character and we have suffered from loss of business.  The law allows a maximum of $250,000.00 for each of these claims and if this is not dropped our next step is the filing of that law suit.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is correct that Consolidated Mechanical did not provide any work, my complaint was that they scheduled the work to be completed on 9/30. Since they needed couple of hours to complete the work, I had to take time off work to stay home only to find out they never had me on the schedule. When I contacted them, their response was that they are waiting for the part that was ordered from [redacted]. I tried to argue that they called to confirm their appointment on 9/29 but their staff was very rude. This business is dishonest and other consumers should be aware of how unreliable they are.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 3-11-2014 Consolidated Mechanical contractors or CMI was sent by home warranty company to look at my a/c unit.Paid $75. Inv [redacted]. They came out and found the compressor was grounded. They contacted home warranty place who authorized a compressor replacement but we had to pay $300 for freon. So we did. After the compressor was replaced I went up onto roof to look at their work. I noticed a blue wire laying unconnected in unit. My wife called CMI and they stated that the wire was no longer needed. On 6-14-2014 inv [redacted] CMI had to come back out because unit was not blowing cold. At that time CMI replaced a bad contactor and start compactor. Paid $75. On 10-29-2014 CMI came back out because unit wasn't cooling. Inv [redacted]. The tech said compressor was grounded again and that they would talk to home warranty place as it was on 6 months old. We called home warranty place because the tech said we would have to pay for the Freon again at $300 but they would probably replace the unit under manufacturers warranty. At this point my wife called CMI to complain. Then she called the home warranty place who said they were still waiting for CMI to contact them. 2 Days later a Trouble Tech from CMI who was on older gentleman in a car with outta state plates came over. He wanted to see what was going on and that "His" word is what the warranty place would go with. He had no tools only a ladder. He went onto roof and looked at unit then came into house and looked at duct/return. He said that most likely the unit went bad because the filter was dirty. We did not accept his findings. My wife called CMI again to complain about the unit only being 6 months old and that the manufacturer should cover the cost under the 1 year manufacturers warranty. They stated over the phone they were working with home warranty place. The next day we get a call from CMI and they say that the home warranty place will pay half to replace the entire A/C unit and it will only cost us $4800.00. So we called home warranty place and they stated they never talked to CMI about whole unit replacement. At that point we were so mad we didn't want CMI at our house. So we left it alone due to the weather cooling off. On 3-31-2015 I had a A/C company come out to look at compressor. They stated the compressor was locked up. They stated that the compressor was not installed properly and that I should go back on who did it because that was what caused it to fail. They had no previous knowledge that CMI was the installer. So I figured I'd get one more opinion. I had a 3rd company come out. On 4-4-2015. The confirmed the first company's diagnosis. The compressor was installed improperly. So we contacted home warranty place. They are negotiating a reimbursement with us. But CMI should pay because they tried to get me to pay for a brand new unit by misleading us to believe that $4800 was half of what the home warranty place would also pay. I have contacted the Registrar of Contractor also. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Pipes leaked out refrigerant within 24 hours and your mechanic was on my roof when they cancelled because either your company didnt want to finish the job or [redacted] wanted another company to diagnose the problem...I have waited this long because I still have a bad taste from the way I was treated from the owner...not a [redacted] issue...again refrigerant put in that leaked 24hrs later...if this is proper procedure for a quick 24hr fix then I have no choice but to receive my refund for work that wasnt properly completed. Regards,[redacted]

this complaint is being settled on Monday 8/8/16...

I had a service call scheduled yesterday and was supposed to get a heads up call of 30 minutes and he called me 7 minutes before arriving and it takes me almost 20 minutes to get to the new house we just bought (where the AC was broken) and so I called the tech about 20 min after he called me and I told him I was 5 min out and he said he can't wait 5 min and was going to leave and that I needed to call the office and reschedule.. So that's what I did and she scheduled me for today (the next day) from 1-5 and just so I didn't have to worry about missing him again, I sat here in front of a fan reading a book (cause we haven't moved in yet so no TV yet) for 5 hours in a house that is 105 degrees and about 5pm I called Consolidated Mechanical and asked them what was going on? The lady told me that my warranty company American Home Shield was the ones who canceled the appt. So I called American Home Shield and they had it in their system as the technician himself called and canceled the appt... So after telling American Home Shield that I NEVER wanted to do business with Consolidated Mechanical EVER AGAIN FOR. BEING LYERS first of all, I called Consolidated Mechanical back and apparently the technician lied and said I was hard to deal with and the called American Home Shield and told them that they didn't want to service me AT ALL EVER!!! The problem is, I was never rude or mean or anything to ANYONE down there and the technician did it out of spite, because the scheduler should have made me wait at least 2 days for missing my first appt. So the technician wanted to make sure I got pentalized when it was his fault in the first place I missed my first appt. Then to not even call me and tell me that the technician lied and said I was a "difficult " customer is just a HORRIBLE way to do business !!! What ever you do DONT HIRE THESE GUYS they are LYERS and usually that means since they are dishonest then the service is to Open!!!! PLEASE BEWARE!!!!!!

They have been out to our residence 5 times since May 2016 and we still don't have our air conditioner fixed. We had another company come out and were told there wasn't any work done on the unit. We are elderly, have copd, diabetic and heart conditions. Their inability to fix the unit is creating a hazard to our health. We contacted the company yesterday and requested a new tech come and fix the unit and were told by their dispatch that they would be sending the lead tech (not the area tech) out between 6 am and 9 am. We called at 8:30 am to see if the tech was on his way and were told it was the same tech who hasn't fixed the unit as of now. We reitereiated that we were told that we would have a different tech as requested, they looked at the paperwork and said no one wrote that down. Then they hung up on us. We called back and asked for the owner's name and they were hesitant to give out that information and when we asked to speak with him were told he would call us back shortly. It's 1:30 am - no call back yet. This business was referred to us by our home warranty company.

Our records show we received a "normal" service call from [redacted]) on 8/27/14, stating "no cooling", and was scheduled on 8/28/14 for repair.  A small R=22 refrigerant leak was found at the high side Schrader valve, replaced valve core, added the necessary refrigerant to...

properly charge the unit and billed the customer for the amount not covered by [redacted].Apparently, a recall was placed by [redacted] on 9/1/14, scheduled the same day and cancelled by [redacted] before we could service the call.  We have no knowledge of why the call was cancelled and had no opportunity to correct a mistake if one was made.Nearly 6 months has passed since this call and now the customer is demanding a refund.  His contract is with [redacted] and not us, we respond to [redacted] as a third party so I suggest this issue be presented to the proper source.  By the way, for the record, [redacted] named our company WESTERN REGIONAL A/C CONTRACTOR OF THE YEAR in 2014, we must do something right. . .Respectfully,[redacted]President

Consolidated Mechanical was dispatched by my home warranty company. Despite having had a technician on property today who confirmed to my home warranty company that there was an issue, and despite temps being 110 degree's outside and me having two 18 mo. old toddlers suffering in an 87 degree house, the woman on the phone decided it was more important to argue about needing authorization to make repairs to my AC. She did not want to hear one bit about what the other technician found wrong even though I was offering the information to her. She stated her tech would do his own diagnosis and then proceed from there. I asked the lady to contact my home warranty company then and get authorization prior to the tech coming out since the warranty company is already aware of the issue. Instead the woman decided to yell over me on the phone as I was trying to explain things to her and hung up on me. Horrible company. I will warn EVERYONE to NEVER do business with you and I am filing a complaint with my warranty company.

This was settled yesterday, the repair order that the customer needed was not loaded into our computer. The tech had it and a copy was emailed to complainant so her sale of the house could be finalized.  Her warranty company would not replace the coil if it could be repaired, which it...

was.

According to our records, we replaced a compressor under [redacted]) dispatch N. [redacted] March 13, 2014.  [redacted] covered the compressor, labor and $10.00/lb. of the FREON R-22.  Customer paid $50.00/lb. of the FREON, per their [redacted] contract. We were...

issued an [redacted] dispatch #[redacted] on November 3, 2014, to replace a manufacturer defective compressor, (12 month manufacturer warranty).  Our labor warranty with [redacted] is 60 days. It is my understanding [redacted] has a 90 day FREON warranty.  The compressor did not go in and was returned to our vendor with no notes as to what was the reasoning.  If I had to guess, the job was past the FREON warranty with [redacted] and cooling was not needed so the job was delayed until now.Technically, the compressor is out-of-warranty but we may be able to get it processed if we move fast.  If a new dispatch is placed with [redacted], the compressor, labor and $10.00/lb. of the R-22 should be covered, however, R-22 has gone to $75.00/lb. so the customer owes $65.00/lb. on the refrigerant.We will do whatever [redacted] wants us to do to satisfy this complaint.  [redacted] has always backed us to the letter of the customer's contract.[redacted]

A $75.00 check is being mailed under separate cover.  We have put this in the hands of [redacted] to determine responsibility.

I am the President and am confused. . .I'm sorry if I offended the complainant but it sounds like [redacted] has solved the problem.  The complainant's contract is with [redacted] and [redacted] sent us a work order that we couldn't complete. . .I believe the important fact is the complainant has cooling, that is why he has [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Revdex.comThis response is preposterous! ! !1.  We received a work order from [redacted] as a "second opinion" for [redacted] and found the same as the original contractor, the air handler coil was dirty, which caused the condensate to leak and damaged the floor.  2. That was the extent of our involvement in this job period! ! !3. How [redacted] can extort money from us for a damaged floor, it was wet when we arrived, is beyond me! ! !4. [redacted]'s story that she waited for us to replace a part is also a "preposterous fabrication" because we concluded our part of the service performing a "second opinion" that was issued by [redacted].  5. Whenever a frivolous complaint if filed with the Revdex.com, our business suffers financial losses.6. These situations cause us loss of productive time as well.7. A fraudulent claim to the Revdex.com damages our character as a contractor. I am demanding that this claim be withdrawn in 10 days from receipt of this notice or we will prepare a lawsuit claiming EXTORTION, DAMAGE of CHARACTER and LOSS OF BUSINESS.  The maximum allowable claim is $250,000.00 plus costs and the suit will be filed for the maximum.[redacted] - Presidentcc  [redacted], AZ Registrar of Contractors, AZ Attorney General. [redacted] - Attorney at Law

The compressor was promised to be available Friday 7/11, was installed same day, unit is up and running.