Consolidated Mechanical Contractors, Inc.

2 weeks later, 4 "technicians" later, numerous phone calls and here I am mid July in Phx with summer temperatures reaches up to 115° and my A/C is still not fixed. This company has a logo on their site that states "what ever it takes" they also state that they are available 24 hr a day. Obiously they did not do what it takes to fix my unit and as soon as the sun went down they left my property. At one point I spoke with Brandon their manager and he did not care about my complaints, he was in a rush to hang up with me. The "owner" went to look at the unit himself and didnt do anything. This company wasted my time. I have 2 toddlers living for 2 weeks in a house the reaches 100° during the day, but yet Consolidated Mechanical does not care. This company is awful.

I reject this company's response since I made a request to speak with someone in management and was ignored. I stand by my complaint! I stated all the facts. The second company assigned the repairs did some research and replaced the part.

We received a dispatch for a "second opinion" from [redacted] to verify a cause of failure. We reported that the indoor coil had a refrigerant leak and the compressor and condenser fan motor was noisy.Apparently that satisfied [redacted] because no further action...

was ordered by [redacted] for us and we were told to bill out our time, which we did.There is no reason to demand any payment from us as we did no work.  The floor was wet when we arrived and I suspect that was caused by the refrigerant leak which could cause the coil to become too cold and/or perhaps the coil had dirt on it from the dust storms this summer..We were not asked to make any repairs, just provide a "second opinion" of the problem. It was probably repaired by the first company out or perhaps a third company.We are requesting that this claim be dropped, as no work was performed by our company.[redacted]President

going on 11 days without air conditioning in 110 heat in AZ with sick child and they could care less wonder if someone should be responsible if something happens!!!!!!!!!!!

I have American home shield for a home warranty company and they sent out these people...the first day the guy said nothing was wrong and wanted to leave...I told him my air wasn't blowing so he said well I'll just change the blower and he left...nothing changed...so I called them back and they said they would send someone out the next morning...at this point it has been 3 days and needless to say this was the end of august, so it was hot...guy came and said my cool was frozen so he'll b back in an hour after he does another job and wait for it to defrost...5 hours go by...I called them back and was like hey...it's so hot in my house itncant even read it on my thermastat...anyway guy forgot about me...really!? I'm so glad he was in a nice a.c. truck all day...going to lunch etc...bs...what a joke this company!

Review: installed a new air conditioning compressor through Home Warranty that only lasted 6 months. Will not replace faulty compressor. We were told that compressor had 1 year warranty from its manufacturer. Had 2 different A/c companies say it was installed wrong.Desired Settlement: replace compressor to get A/C working again.

Business

Response:

According to our records, we replaced a compressor under [redacted]) dispatch N. [redacted] March 13, 2014. [redacted] covered the compressor, labor and $10.00/lb. of the FREON R-22. Customer paid $50.00/lb. of the FREON, per their [redacted] contract. We were issued an [redacted] dispatch #[redacted] on November 3, 2014, to replace a manufacturer defective compressor, (12 month manufacturer warranty). Our labor warranty with [redacted] is 60 days. It is my understanding [redacted] has a 90 day FREON warranty. The compressor did not go in and was returned to our vendor with no notes as to what was the reasoning. If I had to guess, the job was past the FREON warranty with [redacted] and cooling was not needed so the job was delayed until now.Technically, the compressor is out-of-warranty but we may be able to get it processed if we move fast. If a new dispatch is placed with [redacted], the compressor, labor and $10.00/lb. of the R-22 should be covered, however, R-22 has gone to $75.00/lb. so the customer owes $65.00/lb. on the refrigerant.We will do whatever [redacted] wants us to do to satisfy this complaint. [redacted] has always backed us to the letter of the customer's contract.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 3-11-2014 Consolidated Mechanical contractors or CMI was sent by home warranty company to look at my a/c unit.Paid $75. Inv [redacted]. They came out and found the compressor was grounded. They contacted home warranty place who authorized a compressor replacement but we had to pay $300 for freon. So we did. After the compressor was replaced I went up onto roof to look at their work. I noticed a blue wire laying unconnected in unit. My wife called CMI and they stated that the wire was no longer needed. On 6-14-2014 inv [redacted] CMI had to come back out because unit was not blowing cold. At that time CMI replaced a bad contactor and start compactor. Paid $75. On 10-29-2014 CMI came back out because unit wasn't cooling. Inv [redacted]. The tech said compressor was grounded again and that they would talk to home warranty place as it was on 6 months old. We called home warranty place because the tech said we would have to pay for the Freon again at $300 but they would probably replace the unit under manufacturers warranty. At this point my wife called CMI to complain. Then she called the home warranty place who said they were still waiting for CMI to contact them. 2 Days later a Trouble Tech from CMI who was on older gentleman in a car with outta state plates came over. He wanted to see what was going on and that "His" word is what the warranty place would go with. He had no tools only a ladder. He went onto roof and looked at unit then came into house and looked at duct/return. He said that most likely the unit went bad because the filter was dirty. We did not accept his findings. My wife called CMI again to complain about the unit only being 6 months old and that the manufacturer should cover the cost under the 1 year manufacturers warranty. They stated over the phone they were working with home warranty place. The next day we get a call from CMI and they say that the home warranty place will pay half to replace the entire A/C unit and it will only cost us $4800.00. So we called home warranty place and they stated they never talked to CMI about whole unit replacement. At that point we were so mad we didn't want CMI at our house. So we left it alone due to the weather cooling off. On 3-31-2015 I had a A/C company come out to look at compressor. They stated the compressor was locked up. They stated that the compressor was not installed properly and that I should go back on who did it because that was what caused it to fail. They had no previous knowledge that CMI was the installer. So I figured I'd get one more opinion. I had a 3rd company come out. On 4-4-2015. The confirmed the first company's diagnosis. The compressor was installed improperly. So we contacted home warranty place. They are negotiating a reimbursement with us. But CMI should pay because they tried to get me to pay for a brand new unit by misleading us to believe that $4800 was half of what the home warranty place would also pay. I have contacted the Registrar of Contractor also. Regards,[redacted]

Business

Response:

These are the details:1. We installed a compressor, furnished by [redacted]) with their dispatch [redacted] and our invoice [redacted] on 3/11/2014, confirmed by Mr. [redacted]. All [redacted] furnished compressors have a manufacturer's (1) year warranty to cover manufacturing defects, also confirmed by Mr. [redacted].2. On 6/19/2014 we received an [redacted] dispatch [redacted], "A/C not working". Our records do not show anything was done so the dispatch was closed, "not billed". We have no record of invoice [redacted], our invoices during that time period were 80000 numbers, generated by our computer system and triggered by a field service visit.3. On 10/29/2014 we received an [redacted] dispatch [redacted] and our invoice [redacted], "Circuit Breaker Tripping". We diagnosed the new compressor was shorted to ground that caused the breaker to trip. We confirmed the compressor was covered under the manufacturing defects warranty at no charge and also the shipping charge was waived. We received authorization from [redacted] to pay for the labor, misc. materials and $10.00 per pound of the FREON R-22. We brought the warranty compressor into our shop and scheduled the repair. For some reason Mr. [redacted] refused to allow us on his property so the work order was cancelled, we returned the compressor and paid the restocking charge. In his complaint Mr. [redacted] wrote "at this point we were so mad we didn't want CMI at our house, so we left it alone due to the weather cooling off". 4. I personally handle, in writing, all "upgrades", complete new systems vs. repairs with [redacted], and we have no record of a quotation for a new system. 5. Our only other contact was on 4/3/2015 from the Revdex.com. The manufacturer's (1) year workmanship warranty technically expired on 3/10/2015, however we offered to try to get the compressor covered under their warranty with no response from Mr. [redacted]. Apparently [redacted] has offered to help but no response either. According to [redacted], now Mr. [redacted] has canceled his policy with them so they cannot be of help at the time of this writing.This is a flagrant attempt at extortion, this type of activity is slanderous and defamatory and the repeated harassment by Mr. [redacted] has damaged us with loss of time and business. We are demanding that this case be dismissed. We are prepared to file a lawsuit for up to $250,000.00 and let a Judge decide the responsibility.[redacted]President

Review: I am a 81 year old widow with my blind daughter living with me at our home of 49 years in [redacted]. On 4/4/1996 we purchased a new [redacted] air conditioning unit and air handler for $6,156. This unit came with a 10 year parts and labor guarantee. We have had Consolidated Mechanical service the unit twice a year for the entire time that we have owned the ac. ( I have all of the documents for the purchase of 2 ac units, service contracts, surge protector contracts, etc. for the last 19 years that we have used Consolidated Mechanical.

The afternoon of July 4, 2014 I noticed that the blower motor was much louder than usual and that it seemed like the ac was not cooling. I called Consolidated Mechanical on the morning of July 5th for a service checkup. I thought that it was probably the thermostat since Consolidated had replaced it twice in the last 2 years. The first time they replaced the thermostat was on 11/14/13 which cost $299 and the second time they replaced the thermostat was on 2/4/14 which cost $180.

[redacted] the service technician showed up mid day and inspected the unit. My son [redacted] came over about the time that [redacted] had finished his inspection. His conclusion was that the compressor was shot and the unit needed to be replace and made the comment that he hoped that we had a 10 year warranty. [redacted] said that nothing could be done until Monday July 7, 2014. THREE NIGHTS OF NO AC IN PHOENIX IN JULY and [redacted] arrived around 10:00 am on July 7, 2014. My son [redacted] was present for the meeting. [redacted] was very cordial and pleasant. After he told us about how he spends the cool summer in either [redacted] or [redacted] as we are sweating in the kitchen with 90 conditions and 70 percent humidity, that he could install a brand new unit with a new 10 year guarantee this afternoon (July 7, 2014) and have us sleeping cooooool that night for only $2,000. He explained the alternative; since the unit that we purchased had MANY, MANY, flaws! because the technology was too advanced at the time we purchased the ac unit that he could only sell me another unit for $2,000. [redacted] said that he could have the unit installed that afternoon even though it was already 11:00 am. Very impressive that Consolidated could respond so quickly with a brand new unit. The other choice was for him to find a compressor for this type of unit at no charge. Apparently a 10 year parts and labor warranty was not what they represented. [redacted]in said that it might take until Friday July 11, 2014 before the part could arrive. He thought that the part was available in [redacted] and my son offered to drive to [redacted] to pick it up. [redacted]'s response was that he was not sure about the location and that it could be in [redacted] state.

I decided to go ahead and try to get financing from [redacted] for the $2,000 and have a livable home that evening. I applied for the 1 year financing but was declined. My son [redacted] offered to apply for the financing but he was declined because he did not live at the same address.

[redacted] left with no other choice than to sweat it out until they found a replacement compressor.

I was never offered any compensation such as me and my daughter being put up in a local hotel to keep us safely out of the heat.

My son [redacted] placed several calls to Consolidated leaving messages and talking to employees but never received a call back.

I made several calls from Tuesday July 8th through Wednesdays July 9th and finally got 1 call back in the afternoon of July 9th. Consolidated said that they would have someone to the hours between 9:00am and 12:00. [redacted] arrived around 10:00 am and installed a compressor that did not work. [redacted] departed to retrieve another compressor and returned to install the second compressor. The second compressor did not work and [redacted] left my house about 3:30.

My son [redacted] arrived about 4:00 expecting that the house would have started cooling down but to his disgust it was still 94 degrees in the house. He called Consolidated and expressed his frustration that the company had not resolved or even offered a cool place to sleep after 6 days of humid dangerous heat.

What is a warranty worth? Apparently nothing if it is purchased from Consolidated. July 11, 2014 will be the 7th day of no results.

This situation could have been resolved if Consolidated would have installed a replacement unit on the afternoon of July 7th as they said that they could (FOR ONLY ANOTHER $2,000) Another great example of bait and switch!

I hope to hear from someone soon.

Sincerely,

[redacted]Desired Settlement: A new replacement AC unit that honors the existing written contract. I have years of hard copy contracts to backup the warranty. I would also like monetary compensation for the contractual misrepresentation and suffering that I have experienced for the last 6 days in the 100 degree plus weather.

Business

Response:

The compressor was promised to be available Friday 7/11, was installed same day, unit is up and running.

Review: On 8/27/14 I called my warranty company [redacted] to repair a broken a/c unit. They subsequently called CMI to repair the unit. After they fixed the unit they told me that "all I needed was freon because it leaked out" I asked will this repair the unit, we don't need to do anything else? The reply from the mechanic was "yes". So my wife made a check #[redacted] dated 8/28/14 for the amount of $135.38. We had to pay the check because my warranty did not cover the freon. Approximately 24 hours later I had CMI come out because my A/c unit was blowing hot air. On 8/31/14 CMI recalled or "cancelled the work order", so I had to go through [redacted] to find a company to finish the work that CMI started. [redacted] did a diagnostic and told me that the freon leaked out because certain tubes "pipes" leaked. Subsequently, I was able to secure a new a/c unit through my insurance. Since that time I have spoken with the owner of CMI who is based out of Montana, and was able to get nowhere with the 2 conversations we had. At this point I want a refund due to the business practices of not being completed and being told all I needed to do was put in freon. This case is simple, I was told the freon would make my unit work, approximately 24 hours later the unit leaked all the freon. I should not be liable for the $135.38 and would like a refund in the form of a check.Desired Settlement: refund of $135.38

Business

Response:

Our records show we received a "normal" service call from [redacted]) on 8/27/14, stating "no cooling", and was scheduled on 8/28/14 for repair. A small R=22 refrigerant leak was found at the high side Schrader valve, replaced valve core, added the necessary refrigerant to properly charge the unit and billed the customer for the amount not covered by [redacted].Apparently, a recall was placed by [redacted] on 9/1/14, scheduled the same day and cancelled by [redacted] before we could service the call. We have no knowledge of why the call was cancelled and had no opportunity to correct a mistake if one was made.Nearly 6 months has passed since this call and now the customer is demanding a refund. His contract is with [redacted] and not us, we respond to [redacted] as a third party so I suggest this issue be presented to the proper source. By the way, for the record, [redacted] named our company WESTERN REGIONAL A/C CONTRACTOR OF THE YEAR in 2014, we must do something right. . .Respectfully,[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Pipes leaked out refrigerant within 24 hours and your mechanic was on my roof when they cancelled because either your company didnt want to finish the job or [redacted] wanted another company to diagnose the problem...I have waited this long because I still have a bad taste from the way I was treated from the owner...not a [redacted] issue...again refrigerant put in that leaked 24hrs later...if this is proper procedure for a quick 24hr fix then I have no choice but to receive my refund for work that wasnt properly completed. Regards,[redacted]

Business

Response:

We have no problem paying for our mistakes. . .this appears to be a recall to repair the unit we had diagnosed on a previous service call for [redacted]) and we received a cancellation by [redacted] before we could complete the repair. I am attempting to get this confirmed by [redacted], but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,000.00 A/C for free and that may be the reason for our cancellation. If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call. I would appreciate holding this open until I get this confirmed. . .or perhaps Mr. [redacted] can confirm that he put a "brand new" unit in and show receipts of his payment for it.This is one of the most aggravating claims I have ever handled in my 45 years as an air conditioning contractor in Phoenix AZ. We do 10,000 service calls with [redacted]) each year, and I'm appalled by Mr. [redacted]'s handling of this situation. The facts are as follows:1. We were issued a service call by [redacted] to repair his air conditioning unit and found a small leak at a service valve. This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tire. The special tool allows this repair to be made without loosing the balance of the FREON. . .the tech added the proper amount of FREON and left it running.2. We received a recall work order from [redacted] that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from [redacted] to repair it at no additional service fee to Mr. [redacted]. 3. Mr. [redacted] threw our tech off the job and had this service call cancelled. The sad thing about this this entire situation is Mr. [redacted] convinced a new [redacted] contractor ([redacted], Inc. who just started business in 2013) to get him a total new $4,000.00 unit when a repair was an acceptable solution. [redacted] probably didn't realize that one half of those costs were charged to him and one half were charged to us by [redacted] does not absorb any costs in a situation like this, they split them internally with the two contractors. This raises the contractors cost basis and if the shared cost is $2,000.00 with an average contracted cost of $200.00 per service call, both of us would have to do 10 service calls for $0.00 or our contracted average would exceed the $200.00. A new company thinks this is an opportunity to bill a $4,000.00 job and the next thing they know is there contract with [redacted] is cancelled because their average cost is way over the contracted amount. We on the other hand, can absorb a cost like that in our 10,000 calls, but too many of these will hurt our "bottom line". This situation is extortion, has resulted in deformation of character and we have suffered from loss of business. The law allows a maximum of $250,000.00 for each of these claims and if this is not dropped our next step is the filing of that law suit.[redacted]

I had this company come out and do a repair on my A/C unit. They came out and told me what I needed. I paid them and then never heard from them again. I called two weeks later and they said that they have been calling me and leaving messages to schedule the repair. THAT WAS A LIE. I called them out on the phone calls and they said that they are cancelling the repair and they never refunded me my money.

Review: Consolidated Mechanical Contractors was authorized by [redacted] to perform replacement on my inside furnace unit and outside A/C compressor. I contacted them on Monday 9/28 after [redacted] contacted me to say repairs were authorized. When I spoke with Consolidated Mechanical Contracts on Monday 9/28, they scheduled my repairs for Wednesday 9/30. I also received a confirmation call to confirm my appointment on 9/29 @ 7:56AM from Consolidated Mechanical Contractors. In order to meet the vendor at the house, I took a day off from work and waited only to find out from the Consolidated Mechanical Contractors that they did not even have me on the schedule. Their staff was rude and kept saying they never scheduled me. This is completely unacceptable.

In the meantime, I continue to incur water damages/mold in my house due to furnace leak.Desired Settlement: Billing adjustment for missed work and water damage

Business

Response:

We received a dispatch for a "second opinion" from [redacted] to verify a cause of failure. We reported that the indoor coil had a refrigerant leak and the compressor and condenser fan motor was noisy.Apparently that satisfied [redacted] because no further action was ordered by [redacted] for us and we were told to bill out our time, which we did.There is no reason to demand any payment from us as we did no work. The floor was wet when we arrived and I suspect that was caused by the refrigerant leak which could cause the coil to become too cold and/or perhaps the coil had dirt on it from the dust storms this summer..We were not asked to make any repairs, just provide a "second opinion" of the problem. It was probably repaired by the first company out or perhaps a third company.We are requesting that this claim be dropped, as no work was performed by our company.[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is correct that Consolidated Mechanical did not provide any work, my complaint was that they scheduled the work to be completed on 9/30. Since they needed couple of hours to complete the work, I had to take time off work to stay home only to find out they never had me on the schedule. When I contacted them, their response was that they are waiting for the part that was ordered from [redacted]. I tried to argue that they called to confirm their appointment on 9/29 but their staff was very rude. This business is dishonest and other consumers should be aware of how unreliable they are.

Regards,

Business

Response:

Revdex.comThis response is preposterous! ! !1. We received a work order from [redacted] as a "second opinion" for [redacted] and found the same as the original contractor, the air handler coil was dirty, which caused the condensate to leak and damaged the floor. 2. That was the extent of our involvement in this job period! ! !3. How [redacted] can extort money from us for a damaged floor, it was wet when we arrived, is beyond me! ! !4. [redacted]'s story that she waited for us to replace a part is also a "preposterous fabrication" because we concluded our part of the service performing a "second opinion" that was issued by [redacted]. 5. Whenever a frivolous complaint if filed with the Revdex.com, our business suffers financial losses.6. These situations cause us loss of productive time as well.7. A fraudulent claim to the Revdex.com damages our character as a contractor. I am demanding that this claim be withdrawn in 10 days from receipt of this notice or we will prepare a lawsuit claiming EXTORTION, DAMAGE of CHARACTER and LOSS OF BUSINESS. The maximum allowable claim is $250,000.00 plus costs and the suit will be filed for the maximum.[redacted] - Presidentcc [redacted], AZ Registrar of Contractors, AZ Attorney General. [redacted] - Attorney at Law

My roommates and I are so completely fed up with this company! We have been trying to get our air conditioning unit fixed since MAY. We called our Home Warranty company, and they sent this company out to us. The first couple times they came out, they told us that the unit was running so hard, that it started to freeze. Got that fixed, but one of my roommates had to get on the roof at least 3 times a day to flip the relay switch to get it running again. After the first time we called them, they said that if we have any problems, we need to call them directly, not the home warranty company.

We would set our thermometer to a certain degree, but it would run at least 5-7 degrees over what it was set to- it never got cold in the house.

Every time someone came out, it was a completely different problem than the previous one. They have come out 8 times, telling us that: It's freezing, our air filters were dirty (two different guys said this. The first spent five minutes on the roof, came in told us to replace it. A week later, someone else came in, didn't even go on the roof, looked at our filter and said it's dirty. Umm. NO), we need freon, etc.

We called AGAIN the other day because we have had enough! The unit had completely stopped working, and our house is now 90* inside.. Someone came out, said that the Compressor is broken, and that they would send someone out as soon as possible. This guy said that we also need 6 lbs of freon; Our warranty company only covers $10 per pound, and each pound costs $60. That's a total of $300 that we have to pay out of pocket! And if it had gotten fixed the first time, we wouldn't have this problem. We called the home warranty company, and they said that they are trying to help us (because at this point, it should never take this many visits to have it fixed), but since we called Consolidated directly, the Home Warranty company has no documentation of how many times they have had to come out. So now, we are lead to believe that this company is doing fraudulent things, because they are subcontracted through the warranty company. Consolidated showed up at our house this morning at 7 a.m. At first, we thought the guy was really nice, because he apologized that we have had to go two days without A/C. Two hours later, I called my roommate asking if they were still there, he went outside, and noticed that the guy had left without even coming inside to see if it was working. I called Consolidated and got a girl who was incredibly rude. She said that the guy left, because he didn't get paid. My roommate had my card information to give to the guy, but he didn't even bother to come to the door to check! I tried to speak with her about it, but she didn't even have her facts straight.. She said that the "tenants" in this rental home weren't even there (I own my home and have roommates), and then threatened me that if they don't collect payment by today, that they are going to come back out to my home and take the freon back! GO AHEAD!!! It's not even the problem and it doesn't work!

We have kids and dogs in the house, and it's completely unacceptable that we have been dealing with these problems since May and nothing has gotten resolved. I work 24 hour shifts as an EMT, and I'm sorry, but I can't keep making these calls and have to receive calls back... I have to do CPR on these people.. I can't stop doing that to take a dumb call when nothing is going to get fixed. I have had to rent a hotel room because it gets so hot in the house that me, my daughter, my roommates, their kid, and our dogs can't stand to be in the house. This issue has gotten so bad that our Home Warranty is now dropping their contract with them. Absolutely unacceptable, and everyone should know that this company lies, treats their customers like crap, doesn't know what they're doing, and tries to scam you.

Review: We have a home warranty with [redacted] Home Protection Ph####-###-####. We we were to understand that [redacted] would cover the cost of repairs except for the first $60.00 of the final repair bill. On 8/13/14, CMI arrived to fix the home AC. After the repair, I was billed $169.50 including tax.... The repairman added 2 lbs of refrigerant to the AC system. He said that I was responsible for the 2 lbs. at $50.00 a pound plus the #60.00 up front. I told him I thought I was only responsible for the $60.00 mentioned earlier. I gave him the benefit of the doubt and paid him $169.50 by check which cleared.

Later I called [redacted] and CMI to verify the cost.... Both businesses told me I was incorrectly billed.... CMI ([redacted]) said I would be mailed a check for $100.00 to cover the mistake......That has been 10 days ago and I have yet to receive a refund.Desired Settlement: CMI send me a check for $100.00

Business

Response:

The service tech made a mistake on the refrigerant charge. The overcharge was approved for a refund, the check was cut the following Friday and mailed on Monday. If it is not received in 10 days have the customer call us direct at ###-###-####.

President

Absolutely the worst customer service that I have ever experienced. They never return phone calls or give updates on when you can expect them to arrive. I don't understand how they are still in business. Do not use this company's services.

Review: I have a home warranty policy. [redacted] sent out Consolidated Mechanical to fix my air conditioning. On Friday July 17, they came and said my coils on the air conditioning unit were dirty. They said they could not clean that day but would be back on Monday. Monday I called twice and they said they would be out but were running behind. I called at 4 and they said I wasn't on the repair list. That was my third phone call of the day. I decided to call another company and they immediately came out and inspected my unit. They said my coils were fine--the inner coils as well as outer coils. I needed coolant which they put into the unit and it is now working. Consolidated Mechanical said my coils were dirty and were going to charge me $350. That is fraud. I also told my home warranty company about what they did. I paid Consolidated Mechanical an initial $75 which I want returned.Desired Settlement: Refund my money as they did not deal in good faith. I went without airconditioning from before Friday until Monday evening. My air unit was inspected by someone else and said the coils were not dirty. Consolidated Mechanical did not deal in good faith.

Business

Response:

A $75.00 check is being mailed under separate cover. We have put this in the hands of [redacted] to determine responsibility.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,