Consumer Auto Liquidators

From: [redacted] Sent: Thursday, September 15, 11:PM Subject: Complaint # [redacted] Hello,I am writing to let you know that Consumer Auto Liquidators, did get in touch with me in regards to the complaint I filed with the Revdex.com.The matter is not yet fully resolved, however they are working with us on the issue.Thank you for your helpAlso, thank you for the service that you provide to people, when businesses need to be held accountable for their unethical business practices Sincerely, [redacted]

[redacted] put $as a down payment to buy a Ford ExpeditionWe then delivered the vehicle to him in Tonasket, WAUnfortunately the cam phasers on the vehicle failed and went out the same day it was deliveredMr [redacted] said he still wanted the Expedition if we repaired the Expedition at no cost to himWe promptly sent the salesperson back out of town with a loaner vehicle for Mr [redacted] to drive while we paid for the entire cost of the repair to his Ford ExpeditionWhile the Expedition was in Spokane being repaired Mr [redacted] called back a couple days later deciding he did not want the vehicle anymoreSince the loan on the Ford Expedition had already been processed with the lender, we agreed to take the Expedition back in on trade for a retail value, and offer him a zero profit deal on another vehicle of his choosingWe found a GMC Yukon that we could get Mr [redacted] into, take no profit on the vehicle, sell below retail value, and make it fit into his budgetWe then delivered the vehicle to him out of town again, accepting the loaner vehicle back, at which time he signed all the paperwork to purchase his GMC YukonThe purchase of the GMC Yukon required him to put zero money as a down payment.Mr [redacted] feels as though the original down payment from the purchase of his Ford Expedition was somehow "taken" from him in the purchase of the GMC YukonThis is simply not the case as he willingly put that money as a down payment toward the purchase of his vehicle, and we required ZERO down payment on the purchase of his GMC YukonWe have offered to allow him to unwind the purchase of his GMC Yukon last night if he still felt the numbers were "unfair"Mr [redacted] declined unwinding the purchase because he says that he likes the GMC Yukon and wants to keep the vehicleThere is nothing more CAL owes Mr [redacted] and we are disappointed that he is dissatisfied after we have devoted many hours to do everything in our power to make his purchase as convenient as possible

Thank you for forwarding [redacted] complaint We are sorry to hear [redacted] is frustrated with his buying experience At Consumer Auto Liquidators (CAL) we care about our customers, and customer satisfaction is our utmost priority In November of 2013, [redacted] purchased a used Chevrolet Silverado with over 111,miles on it from our dealership The above vehicle was traded into our dealership by a different customer earlier that year Upon trade in, the previous customer provided a clean registration and clean title, clearly indicating there were no brands associated with the vehicle or title As part of our due diligence, a vehicle/vessel inquiry with Washington State Department of Licensing (DOL) was initiated The results also indicated a title/vehicle without any branding or salvage issues, it was considered 'clean and clear.' In June of this year, [redacted] contacted our management team stating the vehicle was actually a salvaged vehicle Our records indicated otherwiseIn the spirit of due diligence, we preformed and AutoCheck, which is similar to a CarFax, and discovered that there may be a title issue Upon further research with the DOL, it became clear that in this vehicle was issued a clean title when it should have in fact been branded as salvage It was explained to [redacted] , that while we did now see a brand should have been placed on the title by the DOL in 2011, we were not aware of it at the time of sale and all documentation presented to us at the time indicated a clean and clear title We offered to trade [redacted] out of this vehicle at full retail value, not salvaged value, for another vehicle on our lot that suited him In October, [redacted] contacted the management team again This time demanding a full refund for the vehicle he had been driving for years We reminded him that according to all of our documentation at the time of sale, we were unaware there was an issue with the title or the vehicle Again, we offered to trade him out of the vehicle for full retail After speaking with management he declined Again, we are sorry [redacted] is unhappy with his experience at CAL; however, at the time of sale, all documentation we had on file and that was provided to us by the previous customer and DOL indicated that this vehicle had a clean and clear title Because of our philosophy at Consumer Auto Liquidators, we want our customers to be happy with their purchases, and we are willing to take [redacted] vehicle in on trade for another suitable vehicle on the lot at full retail value, not salvaged value, and this offer will stand for one year

Before the Mini Cooper was ever sold to our customer it went through our point safety inspection with our ASC Certified mechanic shop AAutomotiveThe safety inspection sheet and invoice from the inspection are attached.After the car was purchased by [redacted] , and after she owned the car for a couple weeks, she took a trip to Seattle in her carWhile there the car had an issue with the clutch (which we learned is a common issue with this vehicle and covered under Mini's factory warranty)CAL's employee and ***'s salesperson [redacted] spoke with and advised [redacted] to drive her Mini Cooper to a BMW/Mini Dealer in Seattle when she discovered their was an issue with her clutchHe advised her to do so because he knew the clutch would be covered under their factory warrantyThe customer went against the advice of her salesperson and attempted to drive the car from Seattle back to SpokaneShe then broke down in Vantage, WA due to driving the car with the bad clutchThen the car was towed to SpokaneThere is not a MINI dealer in Spokane, so we then connected the customer to our ASC Certified mechanic shop Wandermere Auto as they are a capable shop to do the repair necessary to the clutchWe also covered $of the repair bill out of Goodwill to our customer, even though we were not obligated to out of any warrantyAlso, I would like to note that [redacted] the owner/operator of Wandermere Auto is not a salesperson or an employee of CALWe have done all we can to help the customer

We are sorry to hear that the [redacted] are unhappy with their purchaseCAL requires all vehicles to pass a point safety inspection done by a 3rd party ASE Certified mechanicTheir Ford Excursion passed that inspection on January 5th, (Invoice and Inspection Attached.) After the sale, we did hear from the [redacted] that they felt the ball joints should be repairedCAL paid for and installed ball joints on the [redacted] vehicle with a third party ASE Certified Mechanic(Attached is the invoice.) This was done days after purchase at no cost to the [redacted] and done out of Goodwill for the [redacted] Unfortunately, there was no way to confirm or deny the the claim made by the local Ford mechanic that the vehicle would need additional work to the newly installed ball jointsWe do value our customers and would be more than happy to look at taking the Excursion back in on trade at an above average trade value to get the [redacted] into a newer, lower mile vehicle that we would offer them at below market value to make up for the extra expenditures they've had on the Excursion

[redacted] has a Service Contract with AUL, which allows her to bring her vehicle to any ASC certified mechanic for repair if she desiresWe always recommend customers go to the mechanic that did the safety inspection for CAL as they will typically be more lenient on costs if mechanical issues are not covered under the service contractHowever, if [redacted] feels she wants to get an opinion from another "neutral" mechanic she certainly canIt is her vehicle and I want her to be comfortable and satisfied with whatever service shop she works withHappy Holidays! -G

I have spoken to *** directly on the phone and we are all on the same page, she is satisfied

I spoke with *** *** and we are working this out directly with her

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the
response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** my response to the dealers response is I feel that dealer ripped me off for a fair amount of money and all he could say is he did me a fair deal, why should it cost me money like that because he sold me a car with issues and wont stand behind his product.these people are very slick the way they steal money .I was always taught to earn money the honest way

Thank you for forwarding the complaint submitted by Mr***
As of July 7, 2016, it is believed both parties reached a mutually satisfying agreement. A Rescission and Release Agreement was signed by both parties, and will be forwarded upon request
Sincerely,
Sara C***

We have already reached out to the customer directlyThe GAP refund was processed and sent within the time frame and the customer has received the refund checkResolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
I wrote you back via email times now stating the truck has to go into a shop and I cant control the time it will take to address the issue
Regards,
*** ***

We responded to the customer directly via phone and rectified the situationNothing further to be done

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** this dealership left me no copies of anything when they delivered the Yukon,the paperwork I saw showed a bogus amount as the end total and I called him on it and he said come back and get your ford trade-in. He refers to my trade.The only problem is the only time I drove the car was to return it for repairs.I cant possibly see how that is rightThen he deducts off the amount he will give me back in trade because its my car is flat out robbery in my eyes.these people have no scruples when it comes to doing the right thing.end of conversation,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Benjamin S[redacted]

Thank you for forwarding [redacted] complaint.
We are sorry to hear [redacted] is frustrated with his buying experience.  At Consumer Auto Liquidators (CAL) we care about our customers, and customer satisfaction is our utmost priority. 
In November of 2013, [redacted] purchased a...

used 2003 Chevrolet Silverado with over 111,355 miles on it from our dealership.  The above vehicle was traded into our dealership by a different customer earlier that year.  Upon trade in, the previous customer provided a clean registration and clean title, clearly indicating there were no brands associated with the vehicle or title.  As part of our due diligence, a vehicle/vessel inquiry with Washington State Department of Licensing (DOL) was initiated.  The results also indicated a title/vehicle without any branding or salvage issues, it was considered 'clean and clear.'
In June of this year, [redacted] contacted our management team stating the vehicle was actually a salvaged vehicle.  Our records indicated otherwise. In the spirit of due diligence, we preformed and AutoCheck, which is similar to a CarFax, and discovered that there may be a title issue.  Upon further research with the DOL, it became clear that in 2011 this vehicle was issued a clean title when it should have in fact been branded as salvage.
It was explained to [redacted], that while we did now see a brand should have been placed on the title by the DOL in 2011, we were not aware of it at the time of sale and all documentation presented to us at the time indicated a clean and clear title.  We offered to trade [redacted] out of this vehicle at full retail value, not salvaged value, for another vehicle on our lot that suited him.
In October, [redacted] contacted the management team again.  This time demanding a full refund for the vehicle he had been driving for 3 years.  We reminded him that according to all of our documentation at the time of sale, we were unaware there was an issue with the title or the vehicle.  Again, we offered to trade him out of the vehicle for full retail.  After speaking with management he declined.
Again, we are sorry [redacted] is unhappy with his experience at CAL; however, at the time of sale, all documentation we had on file and that was provided to us by the previous customer and DOL indicated that this vehicle had a clean and clear title.  Because of our philosophy at Consumer Auto Liquidators, we want our customers to be happy with their purchases, and we are willing to take [redacted] vehicle in on trade for another suitable vehicle on the lot at full retail value, not salvaged value, and this offer will stand for one year.

From: [redacted] Sent: Thursday, September 15, 2016 11:20 PM Subject: Complaint #[redacted]Hello,I am writing to let you know that Consumer Auto Liquidators, did get in touch with me in regards...

to the complaint I filed with the Revdex.com.The matter is not yet fully resolved, however they are working with us on the issue.Thank you for your help. Also, thank you for the service that you provide to people, when businesses need to be held accountable for their unethical business practices.
Sincerely,[redacted]

Management is currently working with the customer to find a mutually satisfying resolution.

[redacted] put $500 as a down payment to buy a 2006 Ford Expedition. We then delivered the vehicle to him in Tonasket, WA. Unfortunately the cam phasers on the vehicle failed and went out the same day it was delivered. Mr. [redacted] said he still wanted the Expedition if we repaired the Expedition at no cost to him. We promptly sent the salesperson back out of town with a loaner vehicle for Mr. [redacted] to drive while we paid for the entire cost of the repair to his Ford Expedition. While the Expedition was in Spokane being repaired Mr. [redacted] called back a couple days later deciding he did not want the vehicle anymore. Since the loan on the 2006 Ford Expedition had already been processed with the lender, we agreed to take the Expedition back in on trade for a retail value, and offer him a zero profit deal on another vehicle of his choosing. We found a 2008 GMC Yukon that we could get Mr. [redacted] into, take no profit on the vehicle, sell below retail value, and make it fit into his budget. We then delivered the vehicle to him out of town again, accepting the loaner vehicle back, at which time he signed all the paperwork to purchase his 2008 GMC Yukon. The purchase of the 2008 GMC Yukon required him to put zero money as a down payment.Mr. [redacted] feels as though the original down payment from the purchase of his 2006 Ford Expedition was somehow "taken" from him in the purchase of the 2008 GMC Yukon. This is simply not the case as he willingly put that money as a down payment toward the purchase of his vehicle, and we required ZERO down payment on the purchase of his 2008 GMC Yukon. We have offered to allow him to unwind the purchase of his 2008 GMC Yukon last night if he still felt the numbers were "unfair". Mr. [redacted] declined unwinding the purchase because he says that he likes the 2008 GMC Yukon and wants to keep the vehicle. There is nothing more CAL owes Mr. [redacted] and we are disappointed that he is dissatisfied after we have devoted many hours to do everything in our power to make his purchase as convenient as possible.