Consumer Auto Liquidators

We are sorry to hear that the [redacted] are unhappy with their purchase. CAL requires all vehicles to pass a 24 point safety inspection done by a 3rd party ASE Certified mechanic. Their Ford Excursion passed that inspection on January 5th, 2016. (Invoice and Inspection Attached.) After the sale,...

we did hear from the [redacted] that they felt the ball joints should be repaired. CAL paid for and installed ball joints on the [redacted] vehicle with a third party ASE Certified Mechanic. (Attached is the invoice.) This was done 12 days after purchase at no cost to the [redacted] and done out of Goodwill for the [redacted]. Unfortunately, there was no way to confirm or deny the the claim made by the local Ford mechanic that the vehicle would need additional work to the newly installed ball joints. We do value our customers and would be more than happy to look at taking the Excursion back in on trade at an above average trade value to get the [redacted] into a newer, lower mile vehicle that we would offer them at below market value to make up for the extra expenditures they've had on the Excursion.

Spoke to the customer on the phone. We agree to disagree.

[redacted] has a Service Contract with AUL, which allows her to bring her vehicle to any ASC certified mechanic for repair if she desires. We always recommend customers go to the mechanic that did the safety inspection for CAL as they will typically be more lenient on costs if mechanical issues are not covered under the service contract. However, if [redacted] feels she wants to get an opinion from another "neutral" mechanic she certainly can. It is her vehicle and I want her to be comfortable and satisfied with whatever service shop she works with. Happy Holidays! -G4

Before the Mini Cooper was ever sold to our customer it went through our 24 point safety inspection with our ASC Certified mechanic shop A1 Automotive. The safety inspection sheet and invoice from the inspection are attached.After the car was purchased by [redacted], and after she owned the car...

for a couple weeks, she took a trip to Seattle in her car. While there the car had an issue with the clutch (which we learned is a common issue with this vehicle and covered under Mini's factory warranty). CAL's employee and [redacted]'s salesperson [redacted] spoke with and advised [redacted] to drive her Mini Cooper to a BMW/Mini Dealer in Seattle when she discovered their was an issue with her clutch. He advised her to do so because he knew the clutch would be covered under their factory warranty. The customer went against the advice of her salesperson and attempted to drive the car from Seattle back to Spokane. She then broke down in Vantage, WA due to driving the car with the bad clutch. Then the car was towed to Spokane. There is not a MINI dealer in Spokane, so we then connected the customer to our ASC Certified mechanic shop Wandermere Auto as they are a capable shop to do the repair necessary to the clutch. We also covered $500 of the repair bill out of Goodwill to our customer, even though we were not obligated to out of any warranty. Also, I would like to note that [redacted] the owner/operator of Wandermere Auto is not a salesperson or an employee of CAL. We have done all we can to help the customer.

The auto dealers so called mechanic's quote un quote well I think its suppose to be like that on 3 different   issues is not a communication of understanding between nothing. Mind you as the auto...

mechanic employee was walking by and heard the noise that I had said it was making said holy s[redacted] what was that.... See, so you heard that was from me. Its not normal or I think that is to sound like that settles with me. I told the mechanic that your friends with the car lot, real close to G that I will take the truck to a 3rd party mechanic thats nutural.
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] .

[redacted] insulted me and tried to make me purchase a vehicle after it had been detailed and I changed my mind on it didn't sign any papers yet. He then slammed the door on my car

Review: Bought a 2007 Honda Pilot from CAL 8-16-14. Had a budget cap of 15,000 settled on the car for 14,995. Were told MANY TIMES by two salesman that the 3 year service contract was included. While doing financial paperwork we were not offered any cost breakdown because the financial manager was waiting on us to be approved by STCU for a loan. After signing all of the paperwork, he gave us the final cost breakdown sheet to sign after the loan came through, it shows an additional 2,995 for the warranty. We felt at this point it was too late to back out and ended up paying around 21,000 for our car. We were promised the car had a TIMING CHAIN and would not need replaced. We were told by both salesman and financial manager that EVERYTHING except belts, wipers and gaskets would be covered by the warranty. We were told the car had a clean car fax, no accidents, just minor cosmetic damage. Within one month, the rear window gets stuck down, we pay our $100 deductible and the warranty picks up the remaining $80. Right before Thanksgiving we find out the timing belt has not been changed at a scheduled oil change. Due to an impending road trip and the fact the car is over 110,000 miles we decide to do the change. We paid roughly $700 out of pocket for that repair. After the timing belt is replaced we are told the catalytic converter is bad and needs to be replaced. Surprisingly, enough the warranty doesn't cover it. It was estimated to cost us $900 out of pocket for that repair. We have not had it done yet due to a lack of funds. At our oil change in January we found the radiator had cracked, only had to pay the $100 deductible for that. The car was at the Honda dealership since March due to the recall and we are told they would only offer us $6,000 trade-in value due to a bad rear-ending accident to the Pilot. I have all email record of my correspondence with "[redacted]." Told them we were very unhappy with their dishonesty and the fact the timing chain had to be fixed after being told otherwise and the out of pocket cost. Felt they should be responsible for paying for the catalytic converter but they went back and forth on the phone with us. Would not call back during times I was not at work, were never available when I called and REFUSED to respond via email. After this frustration for about 8 months we feel the company should be exposed for how fraudulent and dishonest they are.Desired Settlement: In a perfect world, we would love to have the car refunded in full. We would love to give it back and get back exactly what we put into it. But we understand that at this point that is impossible. This company has made no effort to right any wrong in the past and was inconceivably arrogant about our frustration, so there is no reason to believe that would change at this point.

We would like the company to pay for the catalytic converter, as we feel they lied to us blatantly about the cost of the contract, as well as what was included, and never gave us the warranty information to read before we signed paperwork.

If this is unattainable as well, we simply would like others to understand what a fraudulent company this is and to know not to purchase vehicles from them. Dishonesty about the car fax, an accident they hid from us, has affected our ability to even trade it in and get HALF of what we have put into the vehicle. Kelly Blue Book values our car at roughly $9,000. We do not carry smartphones and did not have the ability to look up the true value during the day we purchased. I am astonished at how low this price is compared to what we paid. You can see why we are feeling very disgruntled and cheated by this company, even now, many months after our initial anger has cooled.

Business

Response:

I have met with the Gisselbergs in person and we have resolved the issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased my first vehicle from CAL on 3/29/2013. At that time I purchased GAP insurance and they told me it would be prorated for a refund when the vehicle was sold or traded in. I then traded this vehicle in on 12/3/2015. At the time of signing the new paperwork the Finance Manager told me I would get a refund on the GAP insurance from the 3/29/2013 purchase. I did not hear back for over 1 week so I sent an email (on 12/11/2015) and text to the salesman about the matter. I was informed I would get a refund/settlement/response within the month. It has now been over 1 month and nothing has been done to settle this matter and provide me what I was told I would be entitled to by contract. The sales manager stated that at the time of signing the contracts for the new vehicle that he could not even find my original purchase information ????Desired Settlement: I paid $795 dollars to CAL for this GAP insurance. I want a refund that I am entitled to based on prorated amount of GAP insurance. GAP insurance was an 84month contract. I used 32 months which leaves 52 months unused. This amount should be $302.00 refunded to me.

Business

Response:

We have already reached out to the customer directly. The GAP refund was processed and sent within the normal time frame and the customer has received the refund check. Resolved.

Review: I purchased a 2006 ford expedition on the phone and the salesman said they could deliver the car,so great! when I got the car I didn't go 200 ft when I heard a loud noise coming from the engine.I called the dealership and told them the situation,he told me to take it to a guy he knew in omak,I took the car to his guy and he told me engine was prone to this problem,he wouldn't recommend buying this car. so I called the sales manager and told him I wanted out of the deal and wanted my downpayment back.He told me how about if I throw in a 3yr. warranty,so I said ok well the extended warranty he SOLD ME at the cost of 2750.00 didn't cover the two items I was concerned with and by that time my 3 day window was gone due to the waiting game they made me go through,I told the sales manager I wanted a different car,so he offered a different car and I agreed.When I met the delivery man and started signing papers I noticed an error in the numbers to the tune of 1500.00 when including my down payment.The delivery guy called the manager and explained the problem,he said it is what it is and said I have 3 choices,come back and pick up my trade or take the new choice or pick out another car.he gave me 1500.00 less for the car I didn't even drive a mile before having a failure.I think that is outright thievery.this man [redacted] is a crook in my book plain and simpleDesired Settlement: I would like at least my down payment back,I don't understand how a car can lose that much value when I only drove it to get repaired

Business

Response:

Spoke to the customer on the phone. We agree to disagree.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] my response to the dealers response is I feel that dealer ripped me off for a fair amount of money and all he could say is he did me a fair deal, why should it cost me money like that because he sold me a car with issues and wont stand behind his product.these people are very slick the way they steal money .I was always taught to earn money the honest way

Business

Response:

[redacted] put $500 as a down payment to buy a 2006 Ford Expedition. We then delivered the vehicle to him in Tonasket, WA. Unfortunately the cam phasers on the vehicle failed and went out the same day it was delivered. Mr. [redacted] said he still wanted the Expedition if we repaired the Expedition at no cost to him. We promptly sent the salesperson back out of town with a loaner vehicle for Mr. [redacted] to drive while we paid for the entire cost of the repair to his Ford Expedition. While the Expedition was in Spokane being repaired Mr. [redacted] called back a couple days later deciding he did not want the vehicle anymore.

Review: This company is shady, hands down. We went to look at used ford escapes on July 3rd, because of the selection we had seen on craigslist, it looked that C.A.L. had a few to choose from.The complaints that we had regarding this sale are as follows: - Once we sat down to make a deal 1) we specified that the price come down by $500 and that we want new tires. The tires were not even safe to drive. 2) We specified that we wanted certain paint and body corrected as well as the car professionally detailed - which was not done. 3) We specified that we wanted to put down $4500 today and $400 in two weeks.4)**and MOST importantly - we were told SALES TAX would not be charged...this AD was on the RADIO and good from July 3rd to July 7th.- Our salesman, [redacted]...went to the manager to get the OK to the agreed upon deal, which we initialed. - WHILE he was in the sales managers office to get the agreement ok'd...we were USHERED in to the finance managers office to sign papers!!! on a deal that wasn't even set in stone yet!!! They went through the paperwork fast...we asked questions as to why they were rushing us through a deal when we hadn't even had our stipulations approved! they assured us it was fine! and that everything had been written in... we were told that the taxes were shown but taken off, etc. - when we got home and were able to look through all of the paperwork....we were mortified to see that we were charged FULL PRICE for the car. The taxes were NOT taken off, the $500 was NOT taken off. - we called back to speak with [redacted], the supposed sales manager, and were told that our deal was never approved. and that NOW there was a problem with our financing. Because we were expecting the deal WE agreed to!!! - we were told that we could bring back the car and that we signed something saying they had 7 days to attain financing. Which we DID NOT SIGN. We were told the deal was DONE, 100%, by [redacted]. - The company is shady, dishonest, and sales practices are horrendous.Desired Settlement: We want people to know that this used car experience was the worst that that my husband and I have ever experienced in our entire lives.They were asking $3500 OVER book for the car we wanted!!!! They said they discounted it...but didn't!! They lied about the price, and EVERYTHING. Literally!DO NOT BUY FROM THEM! EVER!

Business

Response:

The [redacted]'s did receive our special sales tax discount as part of our special promotion. See here: (http://[redacted]) I believe they were merely confused seeing a line item of sales tax on their purchase order; however, as explained at the time of sale the state still requires sales tax to be paid on the final sale price after the tax savings discount. (Uncle Sam always has to get a slice of the pie, even when we provide a sales tax discount.)

Review: Purchased 2004 [redacted] F150 on 7/13/13, with a DUE BILL stating work to be completed, Check Transmission, Fix Rattle in Front End, Fix Tire, Spot Clean Headliner. Dropped Vehicle on 7/22/13 (AM) for repairs. [redacted] (our sales rep) called @ about 5:00 PM stating it was ready. When I arrived to pick it up, they were unable to tell me what was wrong but said it was fixed. The headliner was not cleaned, so the salesman cleaned while I waited. The tire is still not fixed to this day. Have pictures. On 8/8/13 rattle got really loud & engine died, check light came on. We have only put est 400 miles on it. On 8/12/13 it was towed to shop per CALS. Have statement from shop verifying needs major engine work. We need resolution to resolve this problem! We are now less one vehicle that we need, it is sitting at a shop untouched. We need vehicle repaired @ no cost to us per the DUE BILL or a vehicle that meets our needs!Desired Settlement: OPTION 1)Vehicle repaired (new engine)with no cost to us per the DUE BILL.OPTION 2)Replace vehicle with another that meets our needs.OPTION 3)$4000. in cash & I will repair vehicle.

Business

Response:

First and foremost, we apologize for the inconvenience you had with your truck after purchase. Unfortunately, used vehicles are not new vehicles, and can unexpectedly have mechanical issues come up after the purchase, especially when they have 132,000+ miles on it. Also, for reference the purchase price of the truck was actually $13,700, not $19,320. According to a third-party, ASE Certified mechanic, the stated Due Bill issue to "fix rattle in front end" was the passenger-side control arm and sway bars, (unrelated to the current problems with the engine), which we did fix on the truck. In addition at the time of purchase the Nelsons declined to purchase the recommended service contract that would fully cover the engine should any future mechanical issues arise. Although the vehicle has already fallen outside our complimentary 30 day/1000 mile warranty--covering 50% of the engine, transmission, or lubricated parts-- we will still honor that warranty in this case and cover 50% of the repair costs recommended by the above stated ASE Certified Mechanic at [redacted]e. In addition, we are willing to allow the Nelsons to come in and get another vehicle, should they choose that option, to trade the truck in rather than choose to make the repair. However, we are limited to look at vehicles that they can get financing approved for, which is based on their credit history. Please call the dealership and speak to [redacted] the desk manager and he will put in motion whatever action you choose. He can be reached at ###-###-#### or by email [redacted].

Consumer

Response:

We appreciate the response. We understand mechanical issues can come up at any time, though if the original issue had corrected we would not be in this situation. I have seen 2004 Ford F150 with over 200,000 miles and never need a new engine. Yes the purchase price of the truck was $13,700; the $19,320 is interest, plus $3000 cash down. Now back to the Due Bill, I had told [redacted] (the salesman) that there was a rattle noise in the front end and there was a noise that sounded like it was coming from the transmission, I do have hearing problems and I am not a technician. So when in F&I ([redacted]) wrote up the due bill, I questioned what she had typed on the due bill, (if she could be more specific) she said not to worry, that what ever was making the noise would be fixed! Purchasing an extended warranty has nothing to do with the matter at hand. CALS was notified before the 30-day/1000 mile warranty. Purchased on 07/13/2013, CALS was notified on 08/08/2013 with only 400 miles put on it.

We have called many times, only to be put on hold.

After hearing a response through the Revdex.com (08/22/13), I received a text message from [redacted] on 08/23/13 stating he had found a replacement truck for us. I was at work so Lisa drove to CALS to look at the truck, unbeknownst the truck was filthy dirty and no safety check. But they were more than willing to let her test drive it. Later we both went to CALS so I to could check this truck out. Before I even was able to see the truck, [redacted] produced a plan piece of paper with price of the truck, $19,300 plus $595 for gap insurance minus $12,804 for the engine damaged truck, with payments of $390 per month for 72 months. We asked about the $3,000 down we put on the first truck, And that there was no way we could afford $390 a month, [redacted] was unable to answer. We were than introduced to a different sales manager (Travis).

Finally I get to see the truck (still filthy), unable to drive because the owner was upset for allowing Lisa drive it earlier (understandable). The truck has some issues that need attended to before I would even think of buying. And we were told the $3000 just vanishes!

Travis asked if they could get the payment down to $330 if that would work, I said yes, but what about the $3000? They said they would do some rethinking maybe a different vehicle ? Different financing? And let us know.

What would work (once I can test drive)

$17,804 (2005 F150 replacement truck)

-$15,804 (2004 F150 currant truck, payoff + down) Keep the payments at $300 per month.

NADA value on 2004 Ford F150 Supercrew clean retail $15,525 (currant truck)

NADA value on 2005 Ford F150 Supercrew clean retail $17,750

As of 08/28/2013 no one from CALS has called Lisa or me. Conclusion is CALS has tried to sell me a replacement vehicle for more than what is worth, and we loose the $3000!

Went to CAL today to look at possible future vehicles. Was approached before we had a chance to get out of our vehicle, I understand that customer service is important, but at least let the potential customer breathe a little. Immediately was walked through several cars. Salesman seemed very pushy. Found a nice VW, which I soon after found to have terrible reviews, and was in the midst of making the purchase decision. I was hounded for at least an hour about how can I make or not make such a low payment. The second saleman/manager kept somewhat insulting me asking how I can afford to make a payment that's less than his phone bill. I backed out of the VW so he then ran to a Toyota another nice car. 2003 Toyota with 86k miles with a price tag over $13k. Soon after the price was revealed we Kelley blue booked the car and in mint condition its worth $7,400 fair market value. I understand companies are out to make money but doubling a fair market price of a car should be criminal. In reality the car was probably traded in for $300-400 so they get it for next to nothing. The salesmen were persistent telling my stepfather he could leave whenever he wanted cause I was driving a new car home this didn't set well for either of us. So we dropped the whole sale and left. We will not be returning to CAL and would advise others to avoid it as well. Used cars at New car prices. Leaves a bad taste in my mouth.

Review: I purchased a used car from dealership on May 14th, 2015. A 2012 MINI Cooper Countryman with only 16,000 miles. Consumer Auto Liquidators claims to " every vehicle we sell is required to pass a 24-point safety inspection that is done by a third party mechanic. In addition, every CAL vehicle sold comes with a complimentary 30 day, 1,000-mile warranty to back up that safety inspection." Not even 3 weeks and less than 800 miles later my car's clutch goes completely out on a trip to Seattle. After a lot of misinformation and misdirection on how to handle the situation by CAL's my car was brought to a shop in Spokane (now know to be owned by CAL's) in the midst of my car being worked on we were informed by MINI that the car could be transported to MINI in Fife and would be covered do to known issues with said clutch. It was too late by this time as Spokane mechanics had already touched it. I have requested both in person, verbally and in email for copies of the safety inspection done on my car by and independent mechanic. My calls have not been returned, and my email has not been answered. The salesman even stated that he didn't think they had to do a safety inspection on my car because it was too new. I feel that CAL's put me and my daughter in an unsafe situation by not thoroughly checking the safety of my vehicle. I mechanic would have noticed the feel of wear in my clutch. Something I would not be aware of as I have never driven a MINI prior. NO SAFETY INSPECTION and CALs did not honor their 30 days 1000 mile guarantee. Dealership feels MINI would reimburse for parts but this is not the case.Desired Settlement: Reimbursement for parts and labor and my portion of roadside assistance paid after breakdown on Vantage bridge. 2051.24 parts and labor from Wanderemere Automotive and 37.50 from Royal Towing. Totaling $2,088.74.

Business

Response:

Before the Mini Cooper was ever sold to our customer it went through our 24 point safety inspection with our ASC Certified mechanic shop A1 Automotive. The safety inspection sheet and invoice from the inspection are attached.

I went in to Consumer Auto Liquidators and was interested in buying a Tahoe. As we were talking salesperson [redacted] asked for my registration. The bank would only fund me for a newer Tahoe with higher payments so I left, accidentally leaving my registration there. I immediately called [redacted] and asked him to mail it to me. A week later I get a call from [redacted] saying he had a Tahoe for me. I asked him about the registration and he said he had "found" it. I sent my son to get it, but no one was able to locate it. They told my son to call on Monday because they were sure it had been mailed. Called on Tuesday and spoke with [redacted]. He told me he would check to see what happened and he would call me back. Here it is a week later and no call. I am so disappointed with [redacted] as a human being and disappointed in CAL as a corporation for throwing away my registration. So, word of warning!! If you are on the fence and don't think you will be driving out of CAL with a new auto, DON'T GIVE THEM YOUR REGISTRATION! THEY WILL THROW IT OUT!

Review: I co-signed for my son to buy a 2008 Dodge Ram Pickup back in May 2015. We have never received any

of the papers we both signed at the time of purchase. I have called 4 different times and have never received a call back. Today I called at 9:00 a.m. and was told I would get a call back in an hour. Here it is 11:35 a.m. and I still haven't received a call. Each time I've called, I told them that I

need/want copies of the paperwork. I think it's crap that there hasn't been a call back or paperwork

received. I am beyond angry with this outfit. I want something done !!! I live two and a half hours away from Airway Heights. This is NOT good customer relations !!! I would appreciate some help in this matter. Thank You.Desired Settlement: All I want is the paperwork. Is that too much to ask ?

Business

Response:

I spoke with [redacted] and we are working this out directly with her.