Consumer Cellular

Revdex.com [redacted]Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Iunderstand that Ms. [redacted] doesn’t agree with our decision however we will only allow for one device peraccount.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Revdex.com [redacted]Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. I showthat we have received two checks; $5.76 with check number [redacted] and $33.19 with the check number[redacted]. I do not show that we have received check [redacted].For me to...

be able to research the missing payment I need the following information:? Check Number? Check Amount? Date the check was mailed (An estimate is acceptable.)? Date the check was CASHED. (Not just when the check was mailed, but when the bank statesthe check was cashed)? Researching missing payments can take up to 5 business days.Once I have this information I can research the payment. I have set a payment arrangement on theaccount to prevent further collection efforts for now.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted] and the Revdex.com,The text plan has been removed and your voice plan has been increased to 750 minutes to cover the current usage. If you want to lower your minute plan after this bill cycle ends, please do so on or after June 22nd. Please contact customer service at [redacted] to make future changes to your rate plan or account. Once this current billing cycle ends and the invoice has generated, we will mail a paper copy of the calls to the billing address on the account. The customer will then be able to review each call's date, time and length.Best regards,[redacted]Consumer Cellular

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. I’m sorry to hear that Mr. [redacted] is continuing to experience issues with our service. I had Mike reach back out to him however it sounds like there is nothing further we can do as he is transferring his number to another provider. Mike will continue to monitor the account to ensure that the transfer goes as smoothly as possible. I had already applied credits above and beyond the service lost. At this time no further credits are due. 
 
[redacted]Please see attached[redacted]

Dear Revdex.com, The last payment received on this account was $28.94 for the service that was active from 12/7/2015 through 1/6/2106. The invoices that remained due on the account were for the following service dates: 1/7/2016 through 2/6/2016, 2/7/2016 through 3/6/2016 and 2/25/16 through 3/23/16, the date we received Ms. [redacted] phone call. The last usage on the account was within the billing cycle that Ms. [redacted] has paid, so we have waived the remaining invoices. Nothing further will be due for this account. We will definitely review the call with the Supervisor that Ms. [redacted] spoke with. According to the account notes she was offered our mailing address and email address- this is the proper information for a request to escalate to the corporate office. All of our contact numbers lead to the same phone queues and the corporate office does not have a direct phone number. Thank you for contacting us and allowing the opportunity to address these issues.

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. I’m sorry to hear that Ms. [redacted] had a difficult time with Consumer Cellular. Looking back over the 8 months that there was service there was minimal usage. I have waived the final three...

invoices based on limited usage and we will issue a refund of $74.60. It can take up to 3 weeks to process. The phones are outside of the return period. One of the phones is a year old and we can’t accept it back. If Ms. [redacted] would like to mail the other phone to us we can accept it back for a refund. The phone must be in like-new condition (no drops, liquid exposure, scratches or other physical damage) and must have the charger & battery. You may mail the phone to: Consumer Cellular Returns 12447 SW 69th Avenue Portland, OR 97223 Please include a note with the account name and account number as well as stating to reference Revdex.com dispute [redacted]. I recommend that the package be sent with tracking so that if anything happens getting here to us, the customer will have recourse with the postal service. Sincerely,

Revdex.com [redacted]Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Weoffered to send the customer the mailing label to the customer’s physical address to ensure that sendingthe phone to us would be free. The customer refused to allow us to send it and chose to pay for thereturn shipping. We will not refund for the shipping as she chose to pay for it rather than accept a labelbeing mailed to her.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Complaint: [redacted]I am rejecting this response because:
I have turned this over to the [redacted] as well as the [redacted] company. I will let them handle it from now on. 
Sincerely,[redacted]

Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Ms. [redacted] began service on 3/6/2015 and was suspended due to non-payment of 6/4/2016. There was usage up until the suspension date. The invoices that are owed are as follows, and are valid. Service Dates...

Invoice Amt Past Due Amt Total Amt Due Amt Paid Amt Remaining 4/4/2016 – $131.52 0 $131.52 0 $131.52 5/3/2016 5/4/2016 – $131.52 $131.52 $263.04 0 $263.04 6/3/2016 6/4/2016 – $32.71 $263.04 $295.75 $100.00 $195.75 6/7/2016 n/a $10.00 late fee $195.75 $205.75 $50.00 $155.75 As a courtesy I have applied a $20.00 credit to Ms. [redacted] account which lowers the amount due to $135.75. I recommend that Ms. [redacted] contact us as soon as possible to avoid additional late fees and further collection efforts. Should the account be transferred to collections we will remove all courtesy credit given and additional fees will be assessed.

Dear Revdex.com,
Thank you for contacting us regarding this complaint and allowing the opportunity to respond. I’m sorry for the frustration that this has caused Mr. [redacted] The payment he sent us was applied to the wrong account. Once we realized this, we looked for the payment and we were able to...

correct the error and reinstate service. Mr. [redacted]’s account is active and working again. His calls were routing to us due to the suspension and this has also been fixed.
I responded to the FCC complaint on 10/5/2016 with the same information.
Sincerely,
TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected]

Revdex.com:
the complaint is resolved. Sincerely, [redacted]

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted] cancelled his service on 12/26/2015 when he transferred his number to another company. The invoices that are owed are as follows. 11/22/2015 – 12/21/2015 in the amount of...

$101.36 This invoice was high due to data overages. 12/22/2016 – 12/26/2015 in the amount of $12.81 Two late fees have also accrued in the amount of $10.00 each. Total owed to the account is $134.17 I have emailed a copy of all the invoices starting with the one for $101.36. As a courtesy I have adjusted the invoice that had overages down to $55.64 and I have also waived the two late fees. This has lowered the total amount owed to $68.45. I recommend that Mr. [redacted] pay this amount as soon as possible to avoid further collection efforts and late fees. If the account is sent to collections, all credits will be reversed.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 2 reasons. The sim card was to small and I was told to go through with it and it would work anyway. It was only after my Boost was shut off the representative told me I would have to buy one of their phones and I did not have [redacted]  so I would have to have a higher service plan. Customer Service was APPALLINGLY rude!! Rarely do I ever encounter being treated so disrespectful.Sincerely,[redacted]

July 17, 2015 Revdex.com [redacted] Dear Revdex.com, We have reached out to Ms. [redacted]. The customer’s home address is in a small pocket of lower coverage and they also have metal roofing which decreases the ability to gain signal. The customer has been advised to test the phone away from...

home to see if the issue persists. If the signal is poor in other locations, the customer was advised to call us back so that we can submit a technical ticket. If, however, the signal is ok away from home, then we know that the signal issue is due to lack of coverage. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T [redacted]@ConsumerCellular.com www.ConsumerCellular.com

Complaint: [redacted]
I am rejecting this response because my aunts address didn’t change, we only had the mail forwarded to notify all of her passing. Your policy’s suck with what has to be gone through in order to close an account. What happens when the account goes into collections then? You then send harassing letters to my mom about my aunts account being delinquent? My aunt DIED and when she passed the account should have been deleted and closed when we notified you of her passing instead of all the stupid letters and all the wasted time we had to spend on you notifying you over and over again that she is gone and NO ONE treponsible to pay her account since she didn’t have any estate. You are still continuing to waste both our time in keeping this account open and this is a sin what your process is when someone dies. I will pass the word along to any I know of how poor you treat your customers family when they are already going through enough.
Sincerely,
[redacted]

Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We havebeen trying to reach Mr. [redacted] in regards to his cell phone but have been unable to contact him.If Mr. [redacted] would like us to process a warranty replacement for the phone we can do that as...

long as it’sin like-new condition (no scratches, scuffs, cracks, liquid exposure or other signs of physical damage).Mr. [redacted] may call us at 1-800-686-4460 to have this done and he should reference the dispute listed inhis account notes

Revdex.com [redacted] Dear Revdex.com, After review of Ms. [redacted] account, I can confirm that there was no usage during the last billing cycle she was with us. As a courtesy I waived that invoice as well as the two late fees she incurred. Her account is now at a zero balance. Thank you...

for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST [redacted]@ConsumerCellular.com www.ConsumerCellular.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]