Consumer Cellular

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We have already received the phone in question back and have already refunded for the phone. A $27.15 credit was issued to the customer’s card ending in [redacted] on 2/17/2016. Ms....

[redacted] account is currently active and there is usage on the phone that she has. If she is in need of buying a new phone, she will need to contact us at 1-800-686-4460 to place an order.

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. I’m sorry that Mr. [redacted] doesn’t find the credit we provided sufficient. We had also offered to send the phone ourselves but Mr. [redacted] had done it instead. We will not be providing further credits.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am truly happy with the outcome. That Consumer Cellular has quit harassing me & sending me a bill that I did not owe & never used their service. But they kept my cellphone number, because I didn't use their account. thank you for all your time and effort.
 
Sincerely,

Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted]had a payment which was due on 12/22/2016. When we did not receive the payment by that date aletter was sent advising of the late payment. We received payment on 12/31/2016.The next...

payment was due on 1/22/2017 and was not received by that date, so again we sentcommunications to Mr. [redacted] to advise him of this. I do see where he attempted a payment on1/24/2017 however there was a communications error and from what I see, we did not receive anyfunds. This amount is still showing as owed.If Mr. [redacted] believes this to be in error we will need to see his credit card statement where it shows thatthose funds were removed from his account and we can research this further. For now, he still owes thebalance of $24.67 and there will still be another invoice to generate for the last portion of his service.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F 503.675.8989Corporate.Resolution@ConsumerCellular.comwww.ConsumerCellular.com

Complaint: [redacted]I am rejecting this response because:  Number One Nothing said about "trying" to change my monthly plan and still being billed for two months after I changed my plan from $20.00 a month to $10.00 a month. Nothing said about being told that the Government won't allow them to unlock my phone. I believe this will be reported by me to the Attorney General. I received the info. they spoke about almost three weeks after I had my phone. I have all the documents they sent me. Nothing said about how nasty these people can get when you attempt to speak about the issue. I believe the correct word would be "snooty." What kind of Reps. are they employing?? Also, nothing said about the AT&T gentleman speaking with them only 2 weeks after I got my phone. I can supply his name, phone number, etc. to verify it was only 2 weeks when I tried to change my service provider. Perhaps it may be best if I do contact the Attorney General and also AARP who advocates this company and explain the problems I had with them. Thank you for trying but I don't want to see any more elderly people have the issues I have.  [redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Consumer Cellular is evading responsibility for the damages they caused.     They admit that it was there error that caused the denial of service on both of my cell phones.   They cannot deny that fact..   They also told me I had to take my iphone6 to a repair shop because at that point they denied there was a problem with their service.  They claimed to be connected to the phone on which I had no service.   THAT WAS A FALSE STATEMENT.   In fact, they were monitoring a connection to a different phone because of their errors.    Because of their error, damage was done to the phone trying to "fix" a problem that did not exist FOLLOWING THEIR INSTRUCTIONS.  
I DID NOTHING TO MY PHONE TO CAUSE IT TO STOP WORKING..    CONSUMER CELLULAR DID THAT. 
THEY ARE RESPONSIBLE.Sincerely,[redacted]'

see attached
January 13, 2016 Revdex.com [redacted] RE: [redacted] Dear Revdex.com, We did send the customer a new SIM card and there was an issue in getting it active. We have already reached out to our tech department to get this resolved and are working to do...

so as soon as possible with the new SIM however based on the customer’s usage, the phone has been working. That line used 239 voice minutes, 1,221 text messages and 1,312.89MB of data. As a courtesy I have waived the line charge for this phone for a month. There is now a credit on the account for $11.03. We are working to resolve the other issues with the customer as soon as possible. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST

Complaint: [redacted]
I am rejecting this response because: My phone was reported not working before anything was wrong with the sim tray and they know that. The only reason the sim tray got a little bent was because one of the many times I called about  my phone not working they sent me a new sim card and told me it might be the sim cards not working correctly so they told me to try the new one they were sending in the mail and I could not get that to open for nothing using a paperclip like they told me to do to remove it. It took me a while to even get that sim tray out and it bent a little. That has nothing to do with my phone not working correctly as I called in lots of times before this trying to get them to obey their warranty. but they would not just kept saying we did everything we could do to try and fix it its out of our hands. They would say they were a corporate supv. , make any excuse they could to try and extend it til my warranty expires and then this last lady said if there is one little scratch of any kind they would not honor your warranty. How can someone use their phone for 9 months and not have one thin scratch on it. Its impossible and thats why they make that rule. They need to deal with customers complains in a more timely appropriate manor and not use excuses that someones phone has a scratch so therefore their warranty is void? My phone stopped working properly long before that sim card they made me replace got a little dented. They did everything possible to avoid honoring that warranty. 
Sincerely,
[redacted]

May 15, 2016 Revdex.com Complaint ID [redacted] (Customer # [redacted]) Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We’re sincerely sorry to hear of Ms. [redacted] passing. We understand that this is a difficult time for her family. We...

cancelled Ms. [redacted] account as requested by [redacted] on 5/3/2016. Consumer Cellular bills in arrears for monthly service, and there is always a final bill when an account is cancelled. The final balance on the account is $15.95 which is for the service that was active through the cancellation date. If Mr. [redacted] is willing to provide a copy of his mother’s death certificate, we will waive any unpaid charges for service after the date Ms. [redacted] passed away. Please mail, fax or email a copy to my attention. Once that is received, eligible credits can be applied and we will contact Mr. [redacted] with confirmation. ? Mail: 7204 SW Durham Rd, Portland OR 97224 ? Fax: 503-675-8989 ? Email: [email protected] Sincerely, [redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected] www.ConsumerCellular.com

Ms. [redacted] freely provided her own information to take over the account and keep the line of serviceactive on 4/9/16. The service was used through the cancellation date on the line ending [redacted] and theinvoices are valid.
We made several attempts to contact the account holder by phone and mail collect the balance duebetween April and August. Because we did not receive a response to our previous offer through the Revdex.comcomplaint, the account was sent to an outside collections agency. Please contact Professional CreditService (PCS) at 800-972-1635 for information about the current balance due or payment arrangements.
Thank you for contacting us regarding this complaint and allowing the opportunity to respond.
Sincerely,
JESSICA H[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like a square trade replacement phone. Sincerely, [redacted]

Dear Ms. [redacted]:
 
This letter is in response to a complaint filed by [redacted] received by Verizon Wireless on July 1, 2016. In her complaint, Ms. [redacted] reports issues with being billed for an unwanted call from Verizon Wireless number 845-548-1579.  Ms. [redacted] contends her...

service provider (Consumer Cellular) billed her $5.00 for 17 minutes of overages.  Ms. [redacted] claims Consumer Cellular refuses to adjust the overages.  In return, Ms. [redacted] is requesting Verizon to reimburse her for $5.00.
In an effort to investigate Ms. [redacted]'s concerns, I searched Verizon's database.  The number in question is associated with a Verizon subscriber’s consumer account(personal account).  As a result, this matter should be address by the Ms. [redacted]’s service provider.  Please redirect this complaint to Consumer Cellular for handling. 
Verizon Wireless apologizes for any inconvenience this matter may have caused. If there are any questions regarding this matter, you may contact me directly at 800-435-6622 ext. 2143761 Monday through Friday between 8:00 a.m. – 5:00 p.m. Eastern Standard Time.
Sincerely,
 
Ezekiel F.
Executive Relations

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. There is only one phone that I am able to take back and provide a credit for. The other phone is over a year old. I have already provided $74.60 in credits. There are no further credits that I am able to apply. There are no further credit that I can apply.

Revdex.com Complaint ID [redacted]Vonda [redacted] (Customer # [redacted])Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Ms.[redacted] called customer service on 4/27/17 and asked to have her granddaughter’s phone numberchanged. Prior to changing the number,...

the agent advised that the new number would be a randomnumber in the provided Zip code and once the phone number was changed the original number couldnot be retrieved. The agent verified that Ms. [redacted] wanted the new number based on the Zip code76491, then processed the request. The system assigned [redacted] as the new number. After thenumber was changed, Ms. [redacted] said she did not want anything except a [redacted] phone number.The agent correctly advised Ms. [redacted] that the new number is local to her area and we could changethe number again but could not guarantee the prefix would be the [redacted] she requests. Ms. [redacted] wasunsatisfied and was transferred to a supervisor who processed a second number change. The secondnumber change generated [redacted].The phone number currently active for Ms. [redacted]’s granddaughter is [redacted]. We are not ableto retrieve the original phone number that Ms. [redacted] requested to have changed. At this time, wedo not have any [redacted] phone numbers available. Throughout the phone calls Ms. [redacted] insistedthat the phone number we assigned her was for the “Northern States”, however it is a Texas phonenumber in the Woodson rate center. This phone number is local to the customer’s home area and is alocal call from her home phone number. If we could retrieve the original number or create a new [redacted] phone number for the customer we certainly would have done so.Unfortunately at this time, we have no further action we can take to obtain a [redacted] phone number.We apologize that Ms. [redacted] is unsatisfied with the service she has received, however, the agentsshe spoke with provided the correct information and expectations prior to changing the phone number.Sincerely,JESSICA H[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Dear Revdex.com, Thank you for contacting us regarding this complaint and
allowing the opportunity to respond. I’m sorry to hear that our service is not
working for Mr. [redacted]. The account is still active. I do see that we’ve
received emails, which have not been processed yet, requesting cancellation...

of
the account. I will process those emails now. Please note that I will cancel
the account effective immediately but if the customer wants to transfer their
number to another provider, they will have to reactivate it to do so.  We have not received any communication from the customer,
until now, that service has been an issue. If the customer wishes to reactivate
service so that their numbers can be transferred to another provider, they may
contact us at 1-800-686-4460. Currently there isn’t a request in the system
from any other provider. In regards to phone locks, the customer did contact us on
8/2/2017 and spoke to two agents. Both agents advised that we do not have the
unlock codes for their phones because the phones were not purchased through
Consumer Cellular. They are using phones that they purchased somewhere else.
The customer needs to contact the cellular company that they were purchased
through to get unlock codes, if available. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989

August 25, 2015 Revdex.com [redacted] Dear Revdex.com, We did receive Ms. [redacted] iPhone back which had a lock on it. She did remove the lock and we were able to process her return. The customer paid $77.00 for the initial down payment, $350.00 for the remaining easy pay balance, and two easy...

pay payments for $50.00. The customer received a refund of $183.00 to their credit card and $294.00 onto their account for a total of $477.00 being refunded. There were two invoices owed on the account for a total of $129.60. The $294.00 credit that went to the account covered those charges. There is a remaining credit of $164.40 which the customer will also receive back. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G.CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [redacted]@ConsumerCellular.com www.ConsumerCellular.com

January 19, 2018 Revdex.com 12617706 Sarah Thornhill 102931499 Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. It is Consumer Cellular’s policy that if a household has an account that has defaulted, there can’t be...

any other active accounts until the balance is settled. Due to the details of Ms. [redacted] situation, we can allow her to have the service reinstated but will need to speak with her first. We attempted to contact Ms. Thornill on 1/18/2017 but we were not able to reach her. If she would like her service reinstated she may email me at [email protected] and we will reach out to ther.

Complaint: [redacted]
I am rejecting this response because:
My father did not have any money, does not have an estate, and from the response of Consumer Cellular, I understand, Consumer Cellular is going to continue to send bills, and ultimately result to a collection agency, for $33.00.  My father had no money when he died, and Social Security reversed his deposit from his bank account, which in turn resulted in a negative balance.  I filed this complaint because I do not want mail coming to my home, my father had been on hospice since October, and if you actually looked at his account, you can clearly see, there was a small amount of usage.  The day of his death was one call, not the day this account was cancelled, as stated in your response letter.  While you indicate I am not responsible, please clarify why you would send bills to a dead person, with no money, to his daughter.  Obviously to obtain your so-needed $33.  Sending invoices that you now have been aware are not going to be paid from an estate, is now harassment, unethical and disgusting.  Each time I receive a piece of mail at my home is a reminder of my father's death.  If I need to seek counsel I will, especially for the medical attention I may need from this.  Consumer Cellular treating the public like this is horrible, no wonder they have hundreds of terrible reviews, your response was completely wrong on so many levels.  Look at his phone records.  He maybe made 3-4 short (less than 5 minutes) since the end of September.  He died 11/27/17.  I called 11/28/17 to cancel his phone.  The most recent bill has a late fee! Your company is pathetic.
Sincerely,[redacted]

I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because: attached is return mail scanned from December to January. I moved from the old address in Chicago IL on February 20 this year. I have the receipt from moving company.
The attached is the only postal mail I received from company. Company has no right to suspend a service which it can't service and still try to collect money. I didn't have a contract with CC. There are no contracts but Company thinks it can just do as it wants because this is America? This is the United States of America. For anyone to hold hostage any property of another is illegal and I have a right to fight off anything or anyone that impedes my liberty. Is CC broiled with a bunch of "just got off the boat" immigrants that don't understand this? This is called "free speech" in case CC needs instruction and not a racial remark. I am an immigrant but I understand fully the American culture. I'm an American Citizen and I am old enough to have gone around the block many times to know what this company is doing.
One would think that after having no service and my sending their invoices back to their offices Company would get the hint and just cut me off. And then it thinks it can compel me to give it money for no service when my phone was cut off, locked and unable to dial out.
CC says 26 times to contact me. Not true. I would have sent everything back. I keep records and have a journal of just about everything in my life. And how can CC make phone calls to me when my cell phone was locked out. CC can't prove that its agents responded to every message I left on its website, unless of course it can show us the responses to all my messages. I may have copies of some (print screen), but I don't have the time to search for them in my files. My files explorer is very large.
I no longer have yahoo as an email provider. I called Yahoo agents about the hacks in the emails. Yahoo wanted to charge me $300 to cleanup the mail box and my computer. I didn't buy that either. 
 
Sincerely,[redacted]

September 18, 2017 Revdex.com [redacted] Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. During the billing period for 8/10/2017 – 9/9/2017, Mr. [redacted] used 3.45GB of data between two phones....

We upgraded him to the 5GB plan so that he wouldn’t have to pay overages. The next plan down onlky allows for 3GB. Had Mr. [redacted] been on the 3GB plan he would have been billed for 0.45GB of data. There are 1,024MB in one GB. Each MB of overage costs $0.25 per MB. 0.45GB = 460.8MB. If we had charged for the 460.8MB at $0.25 per MB, he would have had overages of $115.20. By moving him up a plan level he saved $105.45 in additional cost. If Mr. [redacted] would like to move his plan back down, not that the bill cycle has started over, he is welcome to do so. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected] www.ConsumerCellular.co...⇄