Consumer Mortgage Company

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I did not state that this was against meIt was against my ex husband [redacted] They tried to remove money from our one time joint bank accountIt is no longer a joint bank account Regards, [redacted]

This account was placed with our law firm in May for collectionOn or about June 16, 2017, our office received an email communication from Ms [redacted] stating that she had sent three requests for a paid in full letter and was yet to receive one She also advised in the email that she was in the process of obtaining documentation to determine if it was her account and stated that either way this was paid in full and she was asking for an email stating that In reviewing our account documentation, we do not show any record of any phone calls or email communications being received from Ms [redacted] prior to the email received on June 16, On June 19, 2017, our office attempted to contact with Ms [redacted] at the phone number we have on file to notify her that we are unable to email the paid in full letter and that on June 13, the paid in full letter was generated and mailed to the address on file Unfortunately, we were unable make contact with Ms [redacted] when we called and we are unable to leave a voicemail message We welcome Ms [redacted] to contact our office at ###-###-#### to discuss this matter further

I do not have time during the week to discuss my account which is why I'm asking for my balance to be mailed monthlyI work M-F during their business hoursI just need to know my balance

Good afternoon, We are in receipt of the Ms [redacted] complaint Our office did speak with her on November 20, and advised we would place in dispute and contact our clientWe also requested any proof Ms*** may be able to provide to support her claim that this debt was part of a class action lawsuit We escalated to our client to review and respond but due to the holiday last week we have not received a response yet I kindly request a few additional days to provide a response once we receive communication from our client Thank you, Paula B***

none of this is true I have never received a phone call from anyone at Levi & AssociatesAnd I just called there again to find out that only [redacted] can help me [redacted] is the person who messed this up in the first placeThey say all these times they called that I was not in, funny what do you mean by not in this is my business phoneHave you heard of leaving a message? Regards, [redacted]

With respect to the consumer's allegations, Levy and Associates did speak to the consumer on September 29, and an payment arrangement of $per month with the first payment due October 24, was reachedA letter was sent to the consumer to sign and return with his banking information to
authorize automatic payments to be deducted from his checking account on a monthly basisOn October 23, 2014, we received the authorization letter back signed by the consumer but the banking information was left blank and the consumer wrote a note for us to call him to obtain the banking informationWe called the consumer on October 27, and there was no answerWe called on November 4, and the consumer was not inWe called on December 5, and consumer was not in and a final call on December 9, and the consumer was not inAs a result of the consumer not making the required payments per the payment arrangement, we proceeded with the bank garnishment
We are willing to work with the consumer to get this matter resolvedIf the consumer Is willing to catch up the four missed payments from October thru January, for a total of $400, and stay current according to the original payment arrangement, we will refund the money from the bank garnishmentAs of today, we have not yet received the garnishment funds from the courtThe consumer may contact our office at ###-###-#### to discuss a resolution of this matterThank you!

A balance letter has been requested and will be mailed to the consumerThank you!

From: Paula Brown Date: Mon, Sep 28, at 4:PMSubject: Automatic reply: You have a new message from the Revdex.com of Central Ohio complaint #10800974.To: "[email protected]" I am out of the remainder office today If you need immediate assistance please contact Kalimba Carter at [email protected] or Ken Santuzzi at [email protected], I will respond upon my return Thank you!!This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose.Confidentiality Notice: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged materialAny unauthorized review, use, disclosure or distribution is prohibited No confidentiality or privilege is waived by mis-transmissionIf you are not the intended recipient, please contact the sender [email protected] by reply e-mail and destroy all copies of the original messageIf you are the intended recipient, but do not wish to receive communications through this medium, please so advise the sender immediately

In regards to the consumer’s complaint that she could not speak to someone in our office on 8/22/and kept getting transferred to voicemail, that was a Saturday and our office was not openOur hours of operation are Monday thru Friday from 8am to 5pmWe would welcome the consumer to contact
our office during business hours to discuss the account and answer any questions

After further review of our records, we do not show that we have attempted to remove money from this customer in regards to her ex-husband's account in the last two years. We need additional information from the customerPlease have the customer contact Chris W*** in our office at ###-###-#### so we may assist her in resolving this matterThank you!

In reviewing our account notes, the consumer is correctThe settlement payment was received in our office on June 1, All payments we receive have a three day hold and then to ensure the funds clear and are not returned before the garnishment releases are preparedThe garnishment release
printed on June 4, 2015, was faxed to *** ***'s place of employment on June 5, The consumer called in again on June 8, 2015, and stated that a signature was missing and requested it be faxed to the place of employment againPer the consumer’s request, the release was faxed again on June 8, The release was also submitted to the court for filingIn addition, a satisfaction of the judgment was also printed and mailed to the court on June 9, The consumer is welcome to contact our office with any additional questions at ###-###-####

We have researched our records and our records do not indicate that we have filed a bank garnishment on *** ***. Please advise Ms*** contact our office at ###-###-#### so we may assist her in resolving this matter. Thank you!

Good afternoon, We are in receipt of the Ms. [redacted] complaint.  Our office did speak with her on November 20, 2017 and advised we would place in dispute and contact our client. We also requested any proof Ms. [redacted] may be able to provide to support her...

claim that this debt was part of a class action lawsuit.  We escalated to our client to review and respond but due to the holiday last week we have not received a response yet.  I kindly request a few additional days to provide a response once we receive communication from our client.  Thank you, Paula B[redacted]

We are in receipt of the Revdex.com complaint filed by [redacted] on May 2, 2017.  Mr. [redacted] daughter, [redacted] filed a complaint with the CFPB on or about March 4, 2017.  In response, our firm mailed  a response letter along with copy of the signed application and account...

statements to Mr. [redacted] on or about  March 28, 2017.   On May 5, 2017, our firm mailed a  letter to Mr. [redacted] which included relevant information about the account in question along with with another copy of the signed application and account statements.  We have not received anything back from Mr. [redacted] related to this matter or in reference to the documentation we have mailed to him.    If Mr. [redacted] would like to discuss this account with us directly or has any questions about the documentation we have mailed to him,  we are happy to go over these items with him.  He may contact our office at ###-###-####

I did not state that this was against me. It was against my ex husband. [redacted] They tried to remove money from our one time joint bank account. It is no longer a joint bank account. 
Regards, [redacted]

I do not have time during the week to discuss my account which is why I'm asking for my balance to be mailed monthly. I work M-F during their business hours. I just need to know my balance.

This account was placed with our law firm in May 2017 for collection. On or about June 16, 2017, our office received an email communication from Ms. [redacted] stating that she had sent three requests for a paid in full letter and was yet to receive one.  She also advised in the email that she was...

in the process of obtaining documentation to determine if it was her account and stated that either way this was paid in full and she was asking for an email stating that.  In reviewing our account documentation, we do not show any record of any phone calls or email communications being received from Ms. [redacted] prior to the email received on June 16, 2017.  On June 19, 2017, our office attempted to contact with Ms. [redacted] at the phone number we have on file to notify her that we are unable to email the paid in full letter and that on June 13, 2017 the paid in full letter was generated and mailed to the address on file.  Unfortunately, we were unable make contact with Ms. [redacted] when we called and we are unable to leave a voicemail message.  We welcome Ms. [redacted] to contact our office at ###-###-#### to discuss this matter further.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. To be clear, the company never tried to contact me and there is absolutely nothing wrong with my voicemail. They need to go back and reread my email inquiries because they were sent and this company flat out ignored them. 
Regards,
[redacted]