Consumer Protection Services

Consumer Protection Services sold this policy on 10/28/but is not the contract administrator Warrantech is the claims administrator that is responsible for adjudicating claims There was a claim paid for the contract on 1/4/to [redacted] Chevrolet in the amount of $ The most recent transmission claim was denied for leaking seals and gaskets Below is the information I obtained from Warrantech regarding the denial Warrantech can be contracted at [redacted] .From Warrantech (Claims Administrator):The claim reported by [redacted] Chevrolet who reports a customer complaint “Vehicle will not exceed mph”The repair facility reported transmission cooler lines are leaking and are requesting to replace the cooler lines and the transmission assembly We informed the contract holder that the claim is denied as the long term leak indicates failure due to low fluid levelVSC exclusions state:This CONTRACT does not provide Coverage or Benefits for Your Vehicle when the Breakdown or condition existed prior to the commencement of this Contract or for any part not specifically listed in the Schedule of Coverage, including, but not limited to:For any Breakdown caused by overheating (regardless of the cause), freezing, inadequate coolant, lubricants or fluids, or any Breakdown to a listed part resulting from contamination of fluids, rust, corrosion, foreign material, sludge or carbon deposits and coolant intermix.Leaking gaskets or seals.During the discussion with the contract holder he stated that he has been adding to quarts of transmission fluid every time he changed the engine oil which supports the long term leaks and operation of the vehicle resulting in damageWe offered the customer the opportunity for second inspection after he authorizes the teardown if he believes failure is not due to run lowThe contract holder refused this offer

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @THEATLASCOMPANIES.COM Mr [redacted] , I personally apologize for the mail that was sent to your father-in-lawAs a previous customer we were trying to contact your father in law about a new policyI have personally taken the steps to remove his name from our previous customer fileAgain I apologize about the misunderstanding

We have removed the customer from our mailing listI don't show that customer has ever called us and we had not previously received any request to remove herShe is now removed from all lists and will not receive any further correspondence

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXXXXXXXXX ext [redacted] Contact Email: [redacted] @theatlascompanies.com We have resolved this issue with the Mr [redacted] and with the Administrator responsible for adjudicating the claim, Century Administrative ServicesWhile we do not handle claims in our sales office, we are always glad to assist one of customers, when they have an issue with the Administrator Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/04) */ This issue has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRefund of all paid fund for the Auto Plan as discussed today $ Refund and cancellation of the Auto plan This resolution is not finalized until payment of $ is received at which time you will be notified of our agreement All the work propose should have been paid the Cadillac Dealership said all he items were definitely Warranty Items not maintenance I will let you know when I received the Check and Auto Plan cancellation [redacted] home [redacted] /cekk Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXXXXXXXXX ext [redacted] Contact Email: [redacted] @THEATLASCOMPANIES.COM We apologize about upsetting Mrs [redacted] with the mail piece, we have immediately removed her name from all future mail

Ms [redacted] has been removed from all lists I show that she was mailed on 1/10/and placed two calls to our office this morning We did not outbound dial her but did send mail She will not receive any further communications from our companyThank you,*** [redacted] Customer Care Manager

Customer's refund of $was mailed today (9/20/17).Consumer Protection Services is a seller of vehicle service contracts We are not the contract administrator that processes claims or holds the premium The contract administrator is Orion Service Corporation and we have been
waiting on them to return premium so we can refund customer As of today, we have still not received the return premium but we are releasing the customer's refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will contact the Revdex.com upon receipt of the refund check and close this complaint out t that time
Sincerely,
*** ***

Customer purchased a vehicle service contract from our company on 11/15/ The day after customer purchased he called to let us know that he had a diagnostic appointment at his dealer in 30-days (from 11/16/16) Customer called our office on 2/8/stating that he was upset that his
repairs weren't covered We reached out to our claims department and were told that claim was filed for: #ignition coil, tire sensor, and smoke test to determine emissions leak Claim was denied because the repairs or things being done are not covered items under his policyI have been calling customer since 2/and have left him messages but received no response I have been trying to reach customer to go over claim denial and answer any other questions that he might have.Our claims department will not pay for items that his contract does not cover If customer is not satisfied with coverage, he can cancel and we provide him a full refund of the $he has paid. I can be reached by phone @ *** *** *** Thank you,*** ***

We have removed this name and address from our mailing list We had no way of knowing that Ms*** had passed way and no one had previously notified us to remove her from our mailing list. Thank you,*** ***Customer Care Manager

Initial Business Response /* (1000, 5, 2016/02/16) */
Contact Name and Title: *** D ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@THEATLASCOMPANIES.COM
The customer purchased the policy and then canceled after the required 30day review periodPer the administrator, Orion
Service Corporation, they issue a cancel feeThe customer has the right to contact the administrator/obligor Orion Service Corporation to request a refund of that cancel fee
Initial Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated, I do not feel this company should take $for giving out incorrect informationI should get an additional refund of $not just $
I also recommend *** *** General Manager take a refresher course in public relations and services
Sincerely,
*** ***

I spoke to customer and told her that refund of $has been credited to her card. Thank you,*** ***Customer Care Manager

I was refunded $The business owed me $1,I want the remaining $of my refund

Consumer Protection Services sold this policy on 10/28/15 but is not the contract administrator.  Warrantech is the claims administrator that is responsible for adjudicating claims.  There was a claim paid for the contract on 1/4/16 to [redacted] Chevrolet in the amount of $699.60....

 The most recent transmission claim was denied for leaking seals and gaskets.  Below is the information I obtained from Warrantech regarding the denial.  Warrantech can be contracted at [redacted].From Warrantech (Claims Administrator):The  claim reported by [redacted] Chevrolet who reports a customer complaint “Vehicle will not exceed 40 mph”. The repair facility reported transmission cooler lines are leaking and are requesting to replace the cooler lines and the transmission assembly.  We informed the contract holder that the claim is denied as the long term leak indicates failure due to low fluid level. VSC exclusions state:This CONTRACT does not provide Coverage or Benefits for Your Vehicle when the Breakdown or condition existed prior to the commencement of this Contract or for any part not specifically listed in the Schedule of Coverage, including, but not limited to:For any Breakdown caused by overheating (regardless of the cause), freezing, inadequate coolant, lubricants or fluids, or any Breakdown to a listed part resulting from contamination of fluids, rust, corrosion, foreign material, sludge or carbon deposits and coolant intermix.Leaking gaskets or seals.During the discussion with the contract holder he stated that he has been adding 1 to 2 quarts of transmission fluid every time he changed the engine oil which supports the long term leaks and operation of the vehicle resulting in damage. We offered the customer the opportunity for second inspection after he authorizes the teardown if he believes failure is not due to run low. The contract holder refused this offer.

Ms. [redacted] has been removed from all lists.  I show that she was mailed on 1/10/17 and placed two calls to our office this morning.  We did not outbound dial her but did send mail.  She will not receive any further communications from our company. Thank you,[redacted]...

[redacted]Customer Care Manager

Final Consumer Response /* (3000, 6, 2015/04/15) */
Our refund check of $972.25 was received toady 4/14/15. Thank you for your help in this matter.

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted] D [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@THEATLASCOMPANIES.COM
Mr. [redacted], I personally apologize for the mail that was sent to your father-in-law. As a previous customer we were trying to...

contact your father in law about a new policy. I have personally taken the steps to remove his name from our previous customer file. Again I apologize about the misunderstanding.

I have spoken to Mr. [redacted] and let him know that his refund check is being mailed today.  His policy was rejected by the claims administrator because vehicle is considered and emergency vehicle due to its lights and markings.  He is receiving a full refund of $3357.00 since his vehicle is...

ineligible for coverage. Thank you,[redacted]Customer Care Manager

Final Consumer Response /* (2000, 7, 2016/03/09) */
I just talked to the company and the issue is resolved.