Conti Car Care

We are more then willing to cancel Mr [redacted] warranty.? We just need a "Request For Cancellation" form filled out.? We can fax the phone to make things easier we just need a fax number.? The amount of the warranty will then be credited to the outstanding balance of the loan with [redacted] ***.? Also, are we cancelling the GAP Coverage also???

She's mentioned courtwe at this point will no longer be dealing with this concern.? It's was responded to originally and we stand by that

To Whom This May Concern,This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair? If she still isn't happy she's more than welcome to trade in the used vehicle she bought? She didn't buy a brand new vehicle, and we tried to address her concern? At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner? They did not buy a warranty and paid cash? I'm including what our dealership made on this customernothing.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? (LINE#)(M=MODIFY)(?=CMD LIST) ? ? ? ? ? ? NOTES ? ? ? ? ? -? ? ? ? -1844? SHIFT F1=FKEYS BANK=CASH DEAL ? ? ? ? ? ? ? ? ? MONTHLY PYMT () ? ? ? ? ? ? 0.00? That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal? We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice? We did more than what was necessary to address her concerns? Thank you? --? Julie [redacted] ***In regards to this customerChad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle? Also, that $was the certified deductible that's due regardless, but we did reimburse her? She can send her bill to Katy Freeway, Katy,TX Attn: Chad ? Thank you in advance--? Julie [redacted] Customer Relations Manager [redacted] ***

Chad our Service Manager has left messages the past couple of days.? The vehicle is certified and has an assigned certification number.? The customer needs to contact Chad to schedule his service visit, so the teams can take a look at his vehicle.? The number is 832-772-1712, Chad our Service Manager

My name is Julie, and I'm the Customer Relation's Manager here at Don McGill Toyota of Katy.? Our Service Manager, Chad has attempted to call you today to address your concern.? It went to voice mail, and he left you a message with his contact information

To Whom This May Concern,Ms [redacted] came into our dealership to purchase a vehicle.? She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first? of the deception.? Ms [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of.? Her co-buyer sent a check to Toyota Financial Services for $15,to reduce the amount owed on her trade and then stopped payment on the check.? When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did.? After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was? no longer a lien against the vehicle.? Once we received that title, we Don McGill Toyota of Katy issued Ms [redacted] a check for $4,money due her from the payoff.? We put her trade through our Service Department to Certify it for sale at a cost of $750.00.? During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!!? This is referred to as Theft By Deception, see definition below:? ? Theft by deception generally means the use of deception to obtain control over the property or services of anotherThe following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deceptionA person deceives if he intentionally:(1) Creates or reinforces a impression, including impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms [redacted] was asked to bring back our car and to pick up her tradeand reimburse Don McGill Toyota of Katy for the $4,she took from us through "Theft By Deception."? There? was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was? performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS".? ? She has the opportunity to clear her balance with us by 11/30/or to sign a legal agreement to make payments by 11/30/before we turn this over to the Harris County District Attorney.? ? ?

To Whom This May Concern,? The customer did come into our Service Department and dealt with Steven.? Steven did explain since the vehicle was hit it was necessary to do the alignment first to see what was going on.? The alignment was performed and the strut replacement was advised.? The customer took her Lexus to an aftermarket service shop and they told her the same thing that the strut needed to be replaced? but it wasn't necessary to do the alignment first to fix and then do another? alignment after all service work was performed.? We will reimburse the $96.88.? As far as? her dash lights...? service did adjust her steering angle sensor and was advised that she needed to replace the rear tire pressure sensor.? The check is being mailed to her home address.? She also left our Service Department threating to make life miserable for us by contacting the Revdex.com and any other site she could contact.? We're not miserable at allwe're all about taking care of our customer's.? Thank you in advance

[redacted] said she would refund the moneyIt was signed up for at the time of contractingIt could take up to 3-weeks to receive the check

Sent: Monday, January 11, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I have read the response by Don McGill and I am fine with it, however, they asked an additional question that I didn't know how to respond to properly without clicking the accept or reject links? I wasn't certain if I clicked to accept, if it would go through as it said there would be no further action if accepted? If someone from Don McGill would like to simply email me, I will have to find a way to receive a fax as I do not have a fax machine? Also, although I am happy to accept their offer, I am also reasonable? If it is easier and cheaper on Don McGill to simply replace the front door trim pieces I am happy to accept that instead as well? I was told that the parts are not extremely pricey and labor is not to lengthy? Either way I am satisfied? Thanks.? [redacted] @hotmail.com Sent from my iPhone ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Regards, ? I spoke to the members of the business that were stated? I did not however say there was not an issue and that I only wanted to express my opinionThere is a huge issue that should be resolved per my requestI did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general managerHowever the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied toBut for this company to not do anything further to rectify the issues they caused is unbelievable.? I know they won't acknowledge my request, but in the end it is the right thing to doIt just depends on if the dealership believes in doing the right thing.?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ? The year was wrong on the car, it is a Black Toyota Runner LimitedThis is not about a rock chipPlease see original complaintIt is about a wheel bearing and brake rotors!!!!!!!!!? It would be nice if they actually READ the complaintI find it very insulting since I provided plenty of informationLike I said, I have all documentation, photos and original brake rotors to back up my complaint!? Sincerely, [redacted] ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? 'Travis [redacted] went over and beyond to advise me regarding other issues with my truck? He was pleasant and easy to work with? He made sure that the repairs to the a/c were taken care of with assistance from the mgr, Chad? I truly appreciate Don McGill Toyota going over and beyond to make this situation right? I was truly impressed how they handled this situation? Indeed this is what customer service is about? ? ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ? I fixed the year, it was a typoIt was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! ? The dealership only paid for rotorAgain, I have pictures and all paperwork from repairs? I want full reimbursement as stated in my original complaint! The amount is $525.47.?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ? I STILL have not received a check for $You reimbursed for ONE rotor onlyIt has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition"I should have paid NOTHING for this repair? They were in such deplorable shape that the rotor did not even sit correctly on the wheel hubMy family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! ? I want to be reimbursed for the ENTIRE repair!?

Sent: Monday, December 28, 5:PM To: drteam Subject: Complaint # [redacted] To Whom This May Concern, In reference to case # [redacted] The customer's first payment way made here at the dealership and it has been credited to her account. She does now have an account number and that payment can be verified with Toyota Financial. Her payment is not considered late nor does it show that it was made late. Her credit score/ rating has not been affected in anyway. After she was contracted Toyota was not accepting the contact at first. The reason being that one set of numbers printed on a different line. Vada, our Financial Director did talk with Toyota explained what had happen and they finally did accept the original contract. There will be no further inconvenience to the customer -- Julie R [redacted] Customer Relations Manager Don McGill Toyota of Katy

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle weeks agoAs of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be madeI have tried reaching MrTito F [redacted] and can not seem to get a responseI will keep this complaint open until I see results Regards,? [redacted] ?

This customer spoke with our General Manager, Service Operations Manager and our Body Shop Manager this morning February 16, 2016. Customer stated there was no problem and just wanted to voice his opinion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

To Whom This May Concern,This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair If she still isn't happy she's more than welcome to trade in the used vehicle she bought She didn't buy a brand new vehicle, and we tried to address her concern At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner They did not buy a warranty and paid cash I'm including what our dealership made on this customernothing. (LINE#)(M=MODIFY)(?=CMD LIST) NOTES - -1844 SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () 0.00 That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice We did more than what was necessary to address her concerns Thank you -- Julie *** *** ***
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*** ** ***In regards to this customerChad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle Also, that $was the certified deductible that's due regardless, but we did reimburse her She can send her bill to Katy Freeway, Katy,TX Attn: Chad Thank you in advance-- Julie ***Customer Relations Manager*** *** *** ** ***
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To Whom This May Concern,This customer is being refunded the amount due for the warranty purchased