Conti Car Care

[A default letter is provided here
which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? 'Travis *** went over and beyond to advise me regarding other issues with my truck? He was pleasant and easy to work with? He made sure that the repairs to the a/c were taken care of with assistance from the mgr, Chad? I truly appreciate Don McGill Toyota going over and beyond to make this situation right? I was truly impressed how they handled this situation? Indeed this is what customer service is about? ?
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
? The year was wrong on the car, it is a Black Toyota Runner LimitedThis is not about a rock chipPlease see original complaintIt is about a wheel bearing and brake rotors!!!!!!!!!? It would be nice if they actually READ the complaintI find it very insulting since I provided plenty of informationLike I said, I have all documentation, photos and original brake rotors to back up my complaint!? Sincerely, *** ***
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Sent: Monday, February 27, 9:AM Subject: #[redacted] To Whom This May Concern, This customer was reimbursed the $she said she was out of pocketand we sent brand new rotors to the dealership of her choice for repair.? If she still isn't happy she's more than welcome to trade in the used vehicle she bought.? She didn't buy a brand new vehicle, and we tried to address her concern.? At the end of the day it's still a used vehicle from a previous owner, 59,miles to be exact and it's years old 4Runner.? They did not buy a warranty and paid cash.? I'm including what our dealership made on this customernothing? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? (LINE#)(M=MODIFY)(?=CMD LIST)? ? ? ? ? ? ? ? ? ? ? ? NOTES? ? ? ? ? ? ? ? ? -2326? ? ? ? ? 82? ? - SHIFT F1=FKEYS BANK=CASH DEAL? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MONTHLY PYMT ()? ? ? ? ? ? ? ? ? ? ? ? That's a negitive $2,the $is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal.? We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $she said she was out of pocket AND took to parts to the dealership of her choice.? We did more than what was necessary to address her concerns.? Thank you -- Julie [redacted]Customer Relations Manager[redacted]

To Whom This May Concern,? The $refunded was not for your rotorsAs a courtesy we refunded your $deductible for service.? Chad our Service Manager asked to see your invoice where you're out money as you have claimed.? That is necessary going forward.? Fax it to 832-772-attention Chad or Julie.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
? I fixed the year, it was a typoIt was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! ? The dealership only paid for rotorAgain, I have pictures and all paperwork from repairs? I want full reimbursement as stated in my original complaint! The amount is $525.47.?

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
Regards,
? I spoke to the members of the business that were stated? I did not however say there was not an issue and that I only wanted to express my opinionThere is a huge issue that should be resolved per my requestI did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general managerHowever the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied toBut for this company to not do anything further to rectify the issues they caused is unbelievable.? I know they won't acknowledge my request, but in the end it is the right thing to doIt just depends on if the dealership believes in doing the right thing.?

YesRepairs to Rav have been made Mirror still shakes but they tried to fix it times so we are livibg with it

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID
[redacted], and have determined that this proposed action would not resolve my complaint?
As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle weeks agoAs of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be madeI have tried reaching MrTito F[redacted] and can not seem to get a responseI will keep this complaint open until I see results
Regards,? [redacted]
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Came? in for the recall which was completed.? Her additional repairs are completely unrelated to the recall and vehicle had a rock chip in the windshield as noted in service history.? There will be no reimbursement for service nor for the windshield.? When you have a chip you will
always have the possibility of it turning into a crack which hers did

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
? I STILL have not received a check for $You reimbursed for ONE rotor onlyIt has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition"I should have paid NOTHING for this repair? They were in such deplorable shape that the rotor did not even sit correctly on the wheel hubMy family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! ? I want to be reimbursed for the ENTIRE repair!?

To Whom This May Concern,We have spoken with the customer on a couple of occasions.? I think we have been very patient in listening to their concerns.? We even reimbursed them for a service bill for service that wasn't even performed at our dealership.? Their truck is nine years old
and out of warranty.? We have given them some options on getting into something newer.? There is a little bit of negative equity in their current vehicle and that amount would be rolled into their new loan.? With that being saidit's going to increase the? payments of the new vehicle higher than what they feel comfortable with.? We have passed on their contact information to one of our Senior Sales Representatives, Marta.? She will be contacting the customer and go over every option they have at this point.? There is no possible? way to put them into a new? [redacted] and keep their payments the same without putting some money down.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
I've spoken to the office of the Harris County District Attorney's Office and they informed me of my rights.? I'm not making an uneducated statement against Don McGill.? They were very clear all the way up their chain that they would do what is in the best interest of Toyota.? I have to do what is in my best interest and sue them in court for a refund.? ?
Regards,? **
?

To Whom This May Concern,? Our Fixed Operations Manager is dealing with this customer.? Mr[redacted] explained that he took off one bad strut and replaced struts with bad struts.? The customer has picked up his vehicle

Sent: Monday, December 28, 5:PM To: drteam Subject: Complaint #[redacted] ? To Whom This May Concern, ? In reference to case #[redacted]The customer's first payment way made here at the dealership and it has been credited to her account.? She does now have an account number and
that payment can be verified with Toyota Financial.? Her payment is not considered late nor does it show that it was made late.? Her credit score/ rating has not been affected in anyway.? After she was contracted Toyota was not accepting the contact at first.? The reason being that one set of numbers printed on a different line.? Vada, our Financial Director did talk with Toyota explained what had happen and they finally did accept the original contract.? There will be no further inconvenience to the customer? -- Julie R[redacted] Customer Relations Manager Don McGill Toyota of Katy