Continental Property Management Incorporated

I'm in receipt of your letter, dated February 25, 2016, regarding the above referenced complaint, which was submitted on the same date.Please be advised that Continental Property Management is an independent contractor hired by the [redacted] CondominiumAssociation's Board of Directors to assist them with the management of the communityThe Board of Directors is comprised of elected homeowners and is the governing body of the Association.As the managing agent for the Association, Continental Property Management has forwarded all resident complaints to the Board of Directors and, as requested, has forwarded emails and phone call requests to the owner of the adjoining condominium unitIt is our understanding that this individual contacted Ms [redacted] on Saturday, February 27, 2016.The Association along with its Board of Directors and managing agent has no ability to dictate the schedules (e.gwork, School, sleeping, awakening, etc.) of any - resident in the communityIn addition, residents-cannot be prohibited from using areas of their home at the times of the day that are necessary based on their schedulesThe homes in the community are privately owned and not an apartment complexThis dispute is between two residents and should be handled between them amicablyThe Association has no ability to provide any additional assistance, other than what has already been completed.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M***, President

August 18, 2017Dear [redacted] ***,In reference to the above complaint, please refer to our letter of June 14, 2017.As a long-standing owner in the [redacted] Homeowners Association, [redacted] is well-aware that the Association's governing documents establish the regulations and restrictions within the communityHe, as well as all owners, was advised in August that the Association's Declaration was amended to include additional rental restrictions.When [redacted] ordered the settlement package for the sale of his home, no one had anticipated that he was knowingly and willfully selling it in complete violation of the Association's governing documents and rental restrictions.As a long-standing owner [redacted] had full knowledge of all restrictions and the need for full complianceIt did not come to light that he was selling his unit as a rental property and his current tenant was not moving until after the settlement package had already been purchased and fully processed by our officeServices were fully rendered for the fee paid for this package, and no refund is available.It is unfortunate that [redacted] did not notify the Association of his intent to violate the rental restrictions by selling his property with a lease in place, but that does not negate the fact that the Work product was produced as requested.If you have any questions, please feel free to contact me at any time.Sincerely,Kelly M.? President?

February 10, 2016Dear [redacted] We are in receipt of your letter, dated February 3, 2016, relating to a complaint issued by a homeowner in the [redacted] Community AssociationWe are very sorry that [redacted] is unhappy with our prior response to his complaintHowever, all information provided in our last Communication is factualThe Association's Board of Directors and management were very unhappy and dissatisfied with the actions of the Association's Snow removal ContractorBoth the Board and management attempted to handle the blizzard conditions and oversight of the contractor to the best of their abilityUnfortunately, the contractor proved that he was unable to handle the blizzard conditions, which left the Board and management in a difficult positionThe Board of Directors has since decided to discontinue their relationship with the contractor due to their poor performance and is actively soliciting bids from other vendorsOnce a selection has been made by the [redacted] Community Association's Board of Directors, the property manager will be advised to initiate a new contractAgain, we are unhappy with the poor performance presented by the contractor hired by the AssociationHowever, those actions were beyond the control of the Board of Directors and the property management companySteps are being taken, though, to rectify that situation through the hiring of a new contractorAgain, this Communication from the homeowner will be forwarded to the Association's Board of Directors for their review, consideration and responseSincerely,Kelly MPresident

Dear [redacted] ***,As mentioned in my original complaint, spoke with [redacted] , the property manager of [redacted] Homeowners Association, on April 25, about my desire to sell the propertyspecifically asked her what steps needed to take in order to proceed with my transactionShe told me to speak with Helene C [redacted] to get the paperwork and send in the $fee for the resale packageAttached is my request form and copy of the check dated 4/25/I have rented the property out since and [redacted] was aware I have a tenant in there because we were working together in resolving an issue with the tenant's carEnclosed is a letter dated April 20, referencing the matter from [redacted] about my tenant.I believe [redacted] misinformed and mislead me into thinking I was in complianceHad she told me on April 25, when I contacted her about this, that I was unable to sell the property then I wouldn't have wasted my money sending in the $to Continental Property ManagementShe only notified me on May 17, to cease my transactionI was midway through the sales transaction so I had to incur title order cancellation fees as wellThat is the basis of my contention, I should have been informed by [redacted] from the beginning and not after the fact; I had paid her company the resale package fee, $dollars is a lot of moneyI would like a refund or a credit on my account so that in a few years when I am able to sell the property, I don't have to pay the $fee again.Sincerely,

June 15, 2017Dear *** ***,This is a response to the Revdex.com complaint, received on June 7, 2017, as referenced above.*** *** ***, the owner of ** *** *** ***, attempted to sell his home as a rental unit with a lease in placeThis is a violation of the *** ***
Homeowners Association's Declaration of CovenantsWhen it was determined that the home was being sold as a rental unit, *** *** was immediately contacted to advise that the sale may not go through as it would violate the Association's governing documents.Enclosed please find the Association's letter to *** ***, dated May 17, 2017, advising him of this situationAlso enclosed is a letter, dated August 18, 2016, which the Association sent to all owners including *** *** providing notification that the Association's Declaration was amended to include this rental unit restriction.Please also find correspondence from our office to *** ***, dated May 31, 2017, in response to his request for a resale package fee refundThe resale package was processed by our office per his requestUnfortunately, he did not notify us he was selling the home as a rental unitSince the work was performed by our resale department and compensation for that work is required, no refund can be issuedThis resale package though is still valid and may be used by him in the future.If you have any questions regarding the content of this letter, please feel free to contact me at any time.Sincerely,MANAGEMENT, INC

May 6, 2015Dear *** ***,
Please be advised that Continental Property Management manages the *** *** Condominium Association at the direction of the Association's Board of DirectorsWe have no authority to issue violations, assess or waive finesThese powers and
duties are only granted to the Association's Board of DirectorsAs the hired management company, we only implement the decisions of the Board.Any request for the removal of a fine must be submitted in writing to the *** *** Board of DirectorsThe homeowner also has the right to request a meeting with the Board to discuss their violation and fineA copy of this complaint will be forwarded to the *** *** Board of Directors for their review and consideration, Any decision by the Board, though, is final and cannot be changed by us as the managing agentIf you have any additional questions or wish to review this situation further, please feel free to contact me at any timeSincerely,
Kelly M.
Executive Vice President

June 15, 2017Dear *** ***,This is a response to the Revdex.com complaint, received on June 7, 2017, as referenced above.*** *** ***, the owner of ** *** *** ***, attempted to sell his home as a rental unit with a lease in placeThis is a violation of the *** ***
Homeowners Association's Declaration of CovenantsWhen it was determined that the home was being sold as a rental unit, *** *** was immediately contacted to advise that the sale may not go through as it would violate the Association's governing documents.Enclosed please find the Association's letter to *** ***, dated May 17, 2017, advising him of this situationAlso enclosed is a letter, dated August 18, 2016, which the Association sent to all owners including *** *** providing notification that the Association's Declaration was amended to include this rental unit restriction.Please also find correspondence from our office to *** ***, dated May 31, 2017, in response to his request for a resale package fee refundThe resale package was processed by our office per his requestUnfortunately, he did not notify us he was selling the home as a rental unitSince the work was performed by our resale department and compensation for that work is required, no refund can be issuedThis resale package though is still valid and may be used by him in the future.If you have any questions regarding the content of this letter, please feel free to contact me at any time.Sincerely,MANAGEMENT, INC

January 29, 2016Dear *** ***,We are in receipt of your letter, dated January 25, Please be advised that Continental Property Management is an independent contractor hired by the *** *** Community Association's Board of Directors to assist them with the management of the communityAll
decisions, including the hiring of contractors to service the community, are made by the Board of DirectorsThe management company then implements any decisions that have been made by the Board.The *** *** Community Association previously contracted with *** Landscaping to provide landscaping and snow removal services to the communityDuring the recent blizzard, it became very evident to the Board that *** was not prepared nor properly staffed and equipped to handle the severity of a blizzard with snow totals exceeding two feetThe Board is very dissatisfied with ***'s response time as well as their lack of equipment and personnelThe Board is Currently contemplating what actions to take in this situation, including penalties and/or termination of their Contract.The management company has no authority to waive, refund or redirect any Association moniesThis authority lies strictly with the Association's Board of DirectorsThe Customer complaint that has been received will be forwarded to the *** *** Community Association's Board of Directors so that they can review and communicate with the homeowner regarding their requestContinental Property Management has no ability to respond to the homeowner's monetary request.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M. President

January 29, 2016Dear *** ***,
We are in receipt of your letter, dated January 25, Please be advised that Continental Property Management is an independent contractor hired by the *** *** Community Association's Board of Directors to assist them with the management of
the communityAll decisions, including the hiring of contractors to service the community, are made by the Board of DirectorsThe management company then implements any decisions that have been made by the Board.The *** *** Community Association previously contracted with *** Landscaping to provide landscaping and snow removal services to the communityDuring the recent blizzard, it became very evident to the Board that *** was not prepared nor properly staffed and equipped to handle the severity of a blizzard with snow totals exceeding two feetThe Board is very dissatisfied with ***'s response time as well as their lack of equipment and personnelThe Board is Currently contemplating what actions to take in this situation, including penalties and/or termination of their ContractThe management company has no authority to waive, refund or redirect any Association moniesThis authority lies strictly with the Association's Board of DirectorsThe Customer complaint that has been received will be forwarded to the *** *** Community Association's Board of Directors so that they can review and communicate with the homeowner regarding their requestContinental Property Management has no ability to respond to the homeowner's monetary requestIf you have any questions regarding the above, please feel free to contact meSincerely,
Kelly M.
President

March 3, 2016Dear *** ***,I'm in receipt of your letter, dated February 25, 2016, regarding the above referenced complaint, which was submitted on February 22, 2016.Please be advised that Continental Property Management is an independent contractor hired by the *** *** * Condominium
Association's Board of Directors to assist them with the management of the communityThe Board of Directors is comprised of elected homeowners and is the governing body of the AssociationWe, as the management Company, have no authority to issue fines or violations, nor to waive or refund any fines that have been imposed by the Board.Any response to a violation notice or request to have fines waived would have to be presented to the Association's Board of DirectorsThe Board has full authority to establish Rules and Regulations, enforcement procedures and fine schedules associated with Same.As the management company, we have no authority or control in this situationAll authority lies strictly with the Association's Board of DirectorsA copy of this complaint will be forwarded to the Association's Board for their review and considerationIt is recommended that the homeowner send a follCommunication to the Board requesting a hearing with them to review the violation notices and fines they received, as well as their concerns regarding the Association's Rules and their enforcement.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M.President

April 27, 2017Dear *** ***,This is a response to the Revdex.com complaint, received on April 20, 2017, as referenced above.Please be advised that Continental Property Management, Incis a private property management company hired by Associations to assist their Board of Directors with
the day-to-day management of their communitiesWe are a hired entity with no authority over the governance of the AssociationThe Association's Board of Directors is the governing body who makes the decisions for the Association and directs us with the tasks they want to implement.In past years, the Association's annual election ballot included a wriarea for interested members to submit their name as a candidate for election to the Board of DirectorsThis was initially done when there were insufficient candidates on the ballot to fill the number of available Board seatsRecently, though, the Association's legal counsel had advised that having a wricandidate on the ballot is not an allowable form of nomination per the Association's BylawsThe Association's legal Counsel will be in attendance at the upcoming annual membership meeting to review this situation and answer any questions regarding same.Please also be advised that Continental Property Management does not maintain, monitor or update the Association's *** pageThis is done by a member of the Association's Board of Directors and we have no involvement with it.In addition to the above, please be aware that our phones are never turned offOn Wednesday, April 19, 2017, a plumbing leak in the basement of our office building damaged our phone system controls and technicians were not able to get our phones up and running again until Friday, April 21, During the period in-between, all our Property Managers and office staff were still available via email.If you have any questions regarding the content of this letter, please feel free to contact me at any time.Sincerely,Kelly M.President

August 18, 2017Dear *** ***,In reference to the above complaint, please refer to our letter of June 14, 2017.As a long-standing owner in the *** *** Homeowners Association, *** *** is well-aware that the Association's governing documents establish the regulations and restrictions within the communityHe, as well as all owners, was advised in August that the Association's Declaration was amended to include additional rental restrictions.When *** *** ordered the settlement package for the sale of his home, no one had anticipated that he was knowingly and willfully selling it in complete violation of the Association's governing documents and rental restrictions.As a long-standing owner *** *** had full knowledge of all restrictions and the need for full complianceIt did not come to light that he was selling his unit as a rental property and his current tenant was not moving until after the settlement package had already been purchased and fully processed by our officeServices were fully rendered for the fee paid for this package, and no refund is available.It is unfortunate that *** *** did not notify the Association of his intent to violate the rental restrictions by selling his property with a lease in place, but that does not negate the fact that the Work product was produced as requested.If you have any questions, please feel free to contact me at any time.Sincerely,Kelly M. President

January 29, 2016Dear *** ***,We are in receipt of your letter, dated January 25, Please be advised that Continental Property Management is an independent contractor hired by the *** *** Community Association's Board of Directors to assist them with the management of the communityAll
decisions, including the hiring of contractors to service the community, are made by the Board of DirectorsThe management company then implements any decisions that have been made by the Board.The *** *** Community Association previously contracted with *** Landscaping to provide landscaping and snow removal services to the communityDuring the recent blizzard, it became very evident to the Board that *** was not prepared nor properly staffed and equipped to handle the severity of a blizzard with snow totals exceeding two feetThe Board is very dissatisfied with ***'s response time as well as their lack of equipment and personnelThe Board is Currently contemplating what actions to take in this situation, including penalties and/or termination of their Contract.The management company has no authority to waive, refund or redirect any Association moniesThis authority lies strictly with the Association's Board of DirectorsThe Customer complaint that has been received will be forwarded to the *** *** Community Association's Board of Directors so that they can review and communicate with the homeowner regarding their requestContinental Property Management has no ability to respond to the homeowner's monetary request.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M. President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm in receipt of your letter, dated February 25, 2016, regarding the above referenced complaint, which was submitted on the same date.Please be advised that Continental Property Management is an independent contractor hired by the *** *** CondominiumAssociation's Board of Directors to
assist them with the management of the communityThe Board of Directors is comprised of elected homeowners and is the governing body of the Association.As the managing agent for the Association, Continental Property Management has forwarded all resident complaints to the Board of Directors and, as requested, has forwarded emails and phone call requests to the owner of the adjoining condominium unitIt is our understanding that this individual contacted Ms*** on Saturday, February 27, 2016.The Association along with its Board of Directors and managing agent has no ability to dictate the schedules (e.gwork, School, sleeping, awakening, etc.) of any - resident in the communityIn addition, residents-cannot be prohibited from using areas of their home at the times of the day that are necessary based on their schedulesThe homes in the community are privately owned and not an apartment complexThis dispute is between two residents and should be handled between them amicablyThe Association has no ability to provide any additional assistance, other than what has already been completed.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M***, President

August 18, 2017Dear *** ***,In reference to the above complaint, please refer to our letter of June 14, 2017.As a long-standing owner in the *** *** Homeowners Association, *** *** is well-aware that the Association's governing documents establish the regulations and restrictions within the communityHe, as well as all owners, was advised in August that the Association's Declaration was amended to include additional rental restrictions.When *** *** ordered the settlement package for the sale of his home, no one had anticipated that he was knowingly and willfully selling it in complete violation of the Association's governing documents and rental restrictions.As a long-standing owner *** *** had full knowledge of all restrictions and the need for full complianceIt did not come to light that he was selling his unit as a rental property and his current tenant was not moving until after the settlement package had already been purchased and fully processed by our officeServices were fully rendered for the fee paid for this package, and no refund is available.It is unfortunate that *** *** did not notify the Association of his intent to violate the rental restrictions by selling his property with a lease in place, but that does not negate the fact that the Work product was produced as requested.If you have any questions, please feel free to contact me at any time.Sincerely,Kelly M.? President?

February 10, 2016Dear *** ***We are in receipt of your letter, dated February 3, 2016, relating to a complaint issued by a homeowner in the *** *** Community Association.We are very sorry that *** *** is unhappy with our prior response to his complaintHowever, all information provided in our last Communication is factual.The Association's Board of Directors and management were very unhappy and dissatisfied with the actions of the Association's Snow removal ContractorBoth the Board and management attempted to handle the blizzard conditions and oversight of the contractor to the best of their abilityUnfortunately, the contractor proved that he was unable to handle the blizzard conditions, which left the Board and management in a difficult position.The Board of Directors has since decided to discontinue their relationship with the contractor due to their poor performance and is actively soliciting bids from other vendorsOnce a selection has been made by the *** *** Community Association's Board of Directors, the property manager will be advised to initiate a new contract.Again, we are unhappy with the poor performance presented by the contractor hired by the AssociationHowever, those actions were beyond the control of the Board of Directors and the property management companySteps are being taken, though, to rectify that situation through the hiring of a new contractor.Again, this Communication from the homeowner will be forwarded to the Association's Board of Directors for their review, consideration and response.Sincerely,Kelly M.? President

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***,As mentioned in my original complaint, spoke with *** ***, the property manager of *** *** *** Homeowners Association, on April 25, about my desire to sell the propertyspecifically asked her what steps needed to take in order to proceed with my transactionShe told me to speak with Helene C*** to get the paperwork and send in the $fee for the resale packageAttached is my request form and copy of the check dated 4/25/I have rented the property out since and *** *** was aware I have a tenant in there because we were working together in resolving an issue with the tenant's carEnclosed is a letter dated April 20, referencing the matter from *** *** about my tenant.I believe *** *** misinformed and mislead me into thinking I was in complianceHad she told me on April 25, when I contacted her about this, that I was unable to sell the property then I wouldn't have wasted my money sending in the $to Continental Property ManagementShe only notified me on May 17, to cease my transactionI was midway through the sales transaction so I had to incur title order cancellation fees as wellThat is the basis of my contention, I should have been informed by *** *** from the beginning and not after the fact; I had paid her company the resale package fee, $dollars is a lot of moneyI would like a refund or a credit on my account so that in a few years when I am able to sell the property, I don't have to pay the $fee again.Sincerely,

March 3, 2016Dear [redacted],I'm in receipt of your letter, dated February 25, 2016, regarding the above referenced complaint, which was submitted on February 22, 2016.Please be advised that Continental Property Management is an independent contractor hired by the [redacted] Condominium...

Association's Board of Directors to assist them with the management of the community. The Board of Directors is comprised of elected homeowners and is the governing body of the Association. We, as the management Company, have no authority to issue fines or violations, nor to waive or refund any fines that have been imposed by the Board.Any response to a violation notice or request to have fines waived would have to be presented to the Association's Board of Directors. The Board has full authority to establish Rules and Regulations, enforcement procedures and fine schedules associated with Same.As the management company, we have no authority or control in this situation. All authority lies strictly with the Association's Board of Directors. A copy of this complaint will be forwarded to the Association's Board for their review and consideration. It is recommended that the homeowner send a follow-up Communication to the Board requesting a hearing with them to review the violation notices and fines they received, as well as their concerns regarding the Association's Rules and their enforcement.If you have any questions regarding the above, please feel free to contact me.Sincerely,Kelly M.President