Dear [redacted] , [redacted] , Attempts to discredit almost everything that transpired in our communications with himHe states that he made no purchase, and while breaking down the points outlined in our previous responseHe fails to include the correspondence or rebut what he mentioned in his email to us which is the smoking gun You can reread it for yourself, nowhere does he mention that he was billed for something he had no knowledge of In fact the opposite he references the dollar amount billed and what the charge was for and asks us to consider a credit If someone billed me for something that I did not order I would not be asking them to consider a credit, I would be demanding them to refund me for billing me without my authorization (Please read [redacted] 's email below acknowledging the charge) [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] He claims that he didn't receive our email, However I provided the time stamp showing that this was sent and we also have previously resent it to himWe have shown that we have mailed out [redacted] 's materials and that they were delivered and signed for however, [redacted] claims we did not sent him a statement [redacted] 's claims are unfounded, this matter was escalated to see what accommodations could be made There was a pending credit being deliberated on and in the end as we previously stated to you we did process a partial credit to [redacted] 's account where we gave a substantial portion back to him; again this was done solely as a professional courtesy We have been transparent in our attempts to resolve this matter and ask that you kindly close out this dispute.Respectfully, Jerry N***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jerry, I'm a business owner and I do not want anyone to appease meI reviewed the information you sent me and filled it outI expected your staff to be able to write an article based on that information, however, I had to rewrite the articleAfter submission, I was contacted by your company again and asked to submit information that your team of "experts" should have known was already in my file I was also told that I would be receiving a hard copy of this article weeks ago and I have yet to receive it You need to refund $2038.00, in its entirety and close my membership/account email and number that I tried several times[redacted] ..I was simply trying to reply back to this person and the email message was "mail delivery subsystem error [redacted] Phone number ###-###-#### [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am very disappointed with this company They call and make you feel "special" by telling you that you are an elite professional and want to offer you a lifetime membership and to be published in many high volume magazines They really know how to sell their service Problem is, they hit you at the end of the conversation with an enormous bill The other problem, they do it multiple times! Each time, I have asked them if there are any more charges and they say "no", it was a split bill and this was the last payment, we are going to press Sorry to say, I agreed, so it's my own stupidity that put me in the situation to start with I did get published as promised and I thought that was it and I wouldn't hear from them anymore Well, today I get the same call, "we are about to publish and we need you to review the information before it goes to press" I said wait a minute, you've already called me before BUT wait, you are going to be a more elite member I said for how much this time, you've already taken me for around $6, He said another payment of around $1, I said there's no way I owe that and after "looking at my account, oh yes, you have already paid." I then got irate and told him to remove my information from anything having to do with their company I have also emailed them with the complaint I just want to give others a heads up that if they call you, always ask them upfront how much they are going to charge you I'm out a lot of money for a small town girl I hope others will learn from my mistakes
Dear [redacted] , We are sorry that you are experiencing any discord with our organization in relation to your membership with us We pride ourselves on customer service and always work on trying to anticipate and appease our members needs I can assure you that our telephone number has not been disconnected nor have our email addresses been discontinued I do not know which number you are dialing out or which email address you are trying to send to but for future reference you can always call us at ###-###-#### and or email us at [redacted] I would like to address the complaint you have made here on this forum In a members media kit a draft of their biography is sent along with a questionnaire which is used in conjunction to construct the article that will be used on our publishing platform When we receive that information back from a member our staff writers are able to construct the content for a members new story Once completed we then send the news story back to our member for review, It is at that time when a member is able to edit it as members are given editing rights In response to your inquiry about publishing the article to [redacted] ; We are not [redacted] and cannot tell you what they will or will not publish nor would we claim otherwise What we are able to do is allow you to repost or publish the content written by our staff in conjunction with your editorial revisions to the publishing platform of your choice and whether a media outlet chooses to publish that content is solely at their discretion Allowing members this ability is something we do as a professional courtesy as with most organizations content cannot be copied, shared and or used in other venues media outlets or publishing platforms Again [redacted] , we are here to assist anyway we can within reason We would most certainly like to come to an amicable resolve and kindly ask that you contact our offices directly so that we can do just that We look forward to hearing from you at your earliest opportunity Respectfully , [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Company still doesn’t appear to understand the disputeThey cannot substantiate their claim that a purchase occurred and that I was notified of such Their partial credit is not adaquate for resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see attached...This is on the Revdex.com websiteI also checked my Continental Who's Who account and my name is not listed for press releasePlease cancel my account and reimburse my moneyI will not continue this email transaction with you [redacted] This business is not Revdex.com accredited Continental Who's Who, Inc [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Jerry,I'm a business owner and I do not want anyone to appease meI reviewed the information you sent me and filled it outI expected your staff to be able to write an article based on that information, however, I had to rewrite the articleAfter submission, I was contacted by your company again and asked to submit information that your team of "experts" should have known was already in my file. I was also told that I would be receiving a hard copy of this article weeks ago and I have yet to receive it. You need to refund $2038.00, in its entirety and close my membership/account. email and number that I tried several times...***..I was simply trying to reply back to this person and the email message was "mail delivery subsystem error *** ***Phone number ###-###-####.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***, *** ***, Attempts to discredit almost everything that transpired in our communications with himHe states that he made no purchase, and while breaking down the points outlined in our previous responseHe fails to include the correspondence or rebut what he mentioned in his email to us which is the smoking gun. You can reread it for yourself, nowhere does he mention that he was billed for something he had no knowledge of. In fact the opposite he references the dollar amount billed and what the charge was for and asks us to consider a credit. If someone billed me for something that I did not order I would not be asking them to consider a credit, I would be demanding them to refund me for billing me without my authorization. (Please read *** ***'s email below acknowledging the charge) *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** ** *** * *** *** ** * *** ** *** *** *** *** *** *** * ** *** *** *** *** ** *** ** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** * *** ** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** * *** *** ** *** *** *** ** *** ***
***
*** ***
*** He claims that he didn't receive our email, However I provided the time stamp showing that this was sent and we also have previously resent it to himWe have shown that we have mailed out *** *** ***'s materials and that they were delivered and signed for however, *** *** claims we did not sent him a statement. *** ***'s claims are unfounded, this matter was escalated to see what accommodations could be made. There was a pending credit being deliberated on and in the end as we previously stated to you we did process a partial credit to *** ***'s account where we gave a substantial portion back to him; again this was done solely as a professional courtesy. We have been transparent in our attempts to resolve this matter and ask that you kindly close out this dispute.Respectfully, Jerry N***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company’s assessment of the contributing factors to the dispute and its resolution offer is based on too many factual errors to come to a valid fair solutionAttached are my responses with overall assessments and supporting facts following each CWW point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, Please note that we do have a record of phone calls/logs of us contacting youWe have both the dates and times of the call activity between our offices and your telephone numberWe also have the call recording which we have listened to ensure that our representative was compliant in regards to how we are identifying ourselves and our business practicesWhat we do not show or have any record of is any incoming calls from you to our offices; As you have stated you contacted our offices from the number found on our web site. We are simply asking you to provide any call record to back up your claim from the dates you have stated that you communicated with our offices (Two dates in December followed by an additional call in January) Show us at least one of those call logs and then we will issue the credit in full in good faith Alternatively, please show us the email that has been time stamped from your e-mail service provider and we will issue credit to your account in full. The document that you have attached is not until March of this year and does not show any e-mail service provider or ip address or originating email address in the header which we would need for verification Stacey, we are willing to work with you so that we can come to an amicable resolve, please feel free to contact our offices at your earliest opportunity ###-###-####
Dear *** ***, *** *** became one of our established members earlier this year and on July ***, *** *** purchased our PR ServicesAn e-mail confirmation was sent out the same day complete with attached statement/invoice stamped paid for his accounting records.
(Time Stamp of the email from day of purchase) *** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ***
** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** ** *** ** *** ** *** * *** *** ***
***
*** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** ** *** * *** *** ** * *** ** *** *** *** *** *** *** * ** *** *** *** *** ** *** ** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** * *** ** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** * *** *** ** *** *** *** ** *** ***
***
*** ***
***Our offices attempted to communicate with *** *** on numerous occasions by phone to no avail We also emailed *** *** on separate occasions which we have all the time stamps of. As explained to *** *** his Account Director Chris M*** was out of office and the matter was being escalated but the point being that he was never promised a credit, The fact that *** *** is asking for one does not infer that we have to issue one, often times we do try to accommodate our members when we can. " In keeping with your 100% client satisfaction policy" These are *** ***'s words not ours as this "policy" was not disclosed to him at the time of purchase. The policy which was relayed to *** *** was that because we work with strict timetables, "All sales are final." ** ***'s email to us on August *, certainly doesn't sound like he was unaware of the $charge in fact quite the opposite. It sounds as if since he was retiring he was concerned about a return on his investmentThat said as a professional courtesy and because we do care about client satisfaction we are prepared to issue a partial credit to *** *** in the amount of $989.00. As we were compliant in this authorized transaction and buyers remorse does not constitute that he is due any return. We hope this satisfies all parties involved. Respectfully, Jerry N***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.*** *** ***
*** *** *** *** *** *** **
***
***
*** *** *** *** *** *** *** * *** Dear Revdex.com representative, Regarding complaint #***:The Continental Who's Who contacted me and asked me to remove my complaint through Revdex.com In return, they told me they will reimburse my money I asked them to reimburse my money first Now I want to ask you to remove my complaint I truly don't understand these businesses.I already have called your number and left a message Please do whatever you need to do Take the complaint or talk to them, but I received my money back and thank you for your helpIf It wasn't your help, I didn't know what to do and I wouldn't have my money back Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I accept the fact that the company has credited my account but I most certainly left at least two voice messages on their phone system at the number Kyle M*** had given to meThe phone was answered by Continental Who's Who as I had previously statedI think they need to check out their phone system because they are losing calls thenNo one ever returned any of my callsI was trying to let him know that I had rescinded the disputeIn fact, that was what one of my messages statedI told him that I had taken care of the dispute and now it was his turn to hold up his part of the bargain
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, Thank you, we are in receipt of the email which you have provided to us with the details of the complaint issued by one of our members (*** ***) It is unfortunate as we have been unaware that the member named above tried to contact us to resolve any issue
as claimedWhen a complaint such as this comes in we must of course do our own due diligence to ensure that we have acted and responded in a timely fashion Our phone system tracks and records every inbound and outbound call. We have searched the numbers on file we have for *** *** and we have no call log received from her nor have there been any messages left on our voice mail system by her or on her behalf. In addition, we have confirmed from our email servers that no email message has been received by us from *** ***; to ensure we have been thorough we made the query by using her email address along with doing a key word search for her name should it be contained in the body of the email from an alternate address that she may have used. If *** *** could please provide proof that she has contacted our offices either by phone or email, by showing a call detail from her telephone service provider from the telephone number she has indicated that she has called us from so we can verify her claim (She has stated in her complaint she has spoken to our company twice in December and once in January of this year) ; and or an email receipt that has been sent to us time stamped from her email service provider indicating her intent to either cancel or go over her membership program. If either of these requests becomes satisfied then in good faith and as a professional courtesy we will go ahead and issue the credit to her account in full. I hope this satisfies all parties as we do pride ourselves on customer serviceIf you need any further information please do not hesitate to contact us Respectfully, Ken M*** o *** *** f ###-###-#### Continental Who's Who ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Please see attached...This is on the Revdex.com websiteI also checked my Continental Who's Who account and my name is not listed for press releasePlease cancel my account and reimburse my moneyI will not continue this email transaction with you*** *** This business is not Revdex.com accreditedContinental Who's Who, Inc*** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our company is based on trust integrity and ethics with over years in business We have offered to assist you but your claims are unfounded; Our lines of communication are open and should you attempt to contact us outside of this forum we would be more than willing to assist you so that we may come to a resolve If you fail to comply with our request then we will not be able to assist you further Again our number is ###-###-####
Dear [redacted] , [redacted] , Attempts to discredit almost everything that transpired in our communications with himHe states that he made no purchase, and while breaking down the points outlined in our previous responseHe fails to include the correspondence or rebut what he mentioned in his email to us which is the smoking gun You can reread it for yourself, nowhere does he mention that he was billed for something he had no knowledge of In fact the opposite he references the dollar amount billed and what the charge was for and asks us to consider a credit If someone billed me for something that I did not order I would not be asking them to consider a credit, I would be demanding them to refund me for billing me without my authorization (Please read [redacted] 's email below acknowledging the charge) [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] He claims that he didn't receive our email, However I provided the time stamp showing that this was sent and we also have previously resent it to himWe have shown that we have mailed out [redacted] 's materials and that they were delivered and signed for however, [redacted] claims we did not sent him a statement [redacted] 's claims are unfounded, this matter was escalated to see what accommodations could be made There was a pending credit being deliberated on and in the end as we previously stated to you we did process a partial credit to [redacted] 's account where we gave a substantial portion back to him; again this was done solely as a professional courtesy We have been transparent in our attempts to resolve this matter and ask that you kindly close out this dispute.Respectfully, Jerry N***
This organization is amazing, they truly did an outstanding jobI am so happy to be part of this established forum
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jerry, I'm a business owner and I do not want anyone to appease meI reviewed the information you sent me and filled it outI expected your staff to be able to write an article based on that information, however, I had to rewrite the articleAfter submission, I was contacted by your company again and asked to submit information that your team of "experts" should have known was already in my file I was also told that I would be receiving a hard copy of this article weeks ago and I have yet to receive it You need to refund $2038.00, in its entirety and close my membership/account email and number that I tried several times[redacted] ..I was simply trying to reply back to this person and the email message was "mail delivery subsystem error [redacted] Phone number ###-###-#### [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am very disappointed with this company They call and make you feel "special" by telling you that you are an elite professional and want to offer you a lifetime membership and to be published in many high volume magazines They really know how to sell their service Problem is, they hit you at the end of the conversation with an enormous bill The other problem, they do it multiple times! Each time, I have asked them if there are any more charges and they say "no", it was a split bill and this was the last payment, we are going to press Sorry to say, I agreed, so it's my own stupidity that put me in the situation to start with I did get published as promised and I thought that was it and I wouldn't hear from them anymore Well, today I get the same call, "we are about to publish and we need you to review the information before it goes to press" I said wait a minute, you've already called me before BUT wait, you are going to be a more elite member I said for how much this time, you've already taken me for around $6, He said another payment of around $1, I said there's no way I owe that and after "looking at my account, oh yes, you have already paid." I then got irate and told him to remove my information from anything having to do with their company I have also emailed them with the complaint I just want to give others a heads up that if they call you, always ask them upfront how much they are going to charge you I'm out a lot of money for a small town girl I hope others will learn from my mistakes
Dear [redacted] , We are sorry that you are experiencing any discord with our organization in relation to your membership with us We pride ourselves on customer service and always work on trying to anticipate and appease our members needs I can assure you that our telephone number has not been disconnected nor have our email addresses been discontinued I do not know which number you are dialing out or which email address you are trying to send to but for future reference you can always call us at ###-###-#### and or email us at [redacted] I would like to address the complaint you have made here on this forum In a members media kit a draft of their biography is sent along with a questionnaire which is used in conjunction to construct the article that will be used on our publishing platform When we receive that information back from a member our staff writers are able to construct the content for a members new story Once completed we then send the news story back to our member for review, It is at that time when a member is able to edit it as members are given editing rights In response to your inquiry about publishing the article to [redacted] ; We are not [redacted] and cannot tell you what they will or will not publish nor would we claim otherwise What we are able to do is allow you to repost or publish the content written by our staff in conjunction with your editorial revisions to the publishing platform of your choice and whether a media outlet chooses to publish that content is solely at their discretion Allowing members this ability is something we do as a professional courtesy as with most organizations content cannot be copied, shared and or used in other venues media outlets or publishing platforms Again [redacted] , we are here to assist anyway we can within reason We would most certainly like to come to an amicable resolve and kindly ask that you contact our offices directly so that we can do just that We look forward to hearing from you at your earliest opportunity Respectfully , [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Company still doesn’t appear to understand the disputeThey cannot substantiate their claim that a purchase occurred and that I was notified of such Their partial credit is not adaquate for resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The account of [redacted] has been credited back in full solely as a professional courtesyWe hope this satisfies all parties - [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see attached...This is on the Revdex.com websiteI also checked my Continental Who's Who account and my name is not listed for press releasePlease cancel my account and reimburse my moneyI will not continue this email transaction with you [redacted] This business is not Revdex.com accredited Continental Who's Who, Inc [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Jerry,I'm a business owner and I do not want anyone to appease meI reviewed the information you sent me and filled it outI expected your staff to be able to write an article based on that information, however, I had to rewrite the articleAfter submission, I was contacted by your company again and asked to submit information that your team of "experts" should have known was already in my file. I was also told that I would be receiving a hard copy of this article weeks ago and I have yet to receive it. You need to refund $2038.00, in its entirety and close my membership/account. email and number that I tried several times...***..I was simply trying to reply back to this person and the email message was "mail delivery subsystem error *** ***Phone number ###-###-####.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The account of *** *** has been credited back in full solely as a professional courtesyWe hope this satisfies all parties. -*** ***
Dear ***, *** ***, Attempts to discredit almost everything that transpired in our communications with himHe states that he made no purchase, and while breaking down the points outlined in our previous responseHe fails to include the correspondence or rebut what he mentioned in his email to us which is the smoking gun. You can reread it for yourself, nowhere does he mention that he was billed for something he had no knowledge of. In fact the opposite he references the dollar amount billed and what the charge was for and asks us to consider a credit. If someone billed me for something that I did not order I would not be asking them to consider a credit, I would be demanding them to refund me for billing me without my authorization. (Please read *** ***'s email below acknowledging the charge) *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** ** *** * *** *** ** * *** ** *** *** *** *** *** *** * ** *** *** *** *** ** *** ** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** * *** ** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** * *** *** ** *** *** *** ** *** ***
***
*** ***
*** He claims that he didn't receive our email, However I provided the time stamp showing that this was sent and we also have previously resent it to himWe have shown that we have mailed out *** *** ***'s materials and that they were delivered and signed for however, *** *** claims we did not sent him a statement. *** ***'s claims are unfounded, this matter was escalated to see what accommodations could be made. There was a pending credit being deliberated on and in the end as we previously stated to you we did process a partial credit to *** ***'s account where we gave a substantial portion back to him; again this was done solely as a professional courtesy. We have been transparent in our attempts to resolve this matter and ask that you kindly close out this dispute.Respectfully, Jerry N***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company’s assessment of the contributing factors to the dispute and its resolution offer is based on too many factual errors to come to a valid fair solutionAttached are my responses with overall assessments and supporting facts following each CWW point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, Please note that we do have a record of phone calls/logs of us contacting youWe have both the dates and times of the call activity between our offices and your telephone numberWe also have the call recording which we have listened to ensure that our representative was compliant in regards to how we are identifying ourselves and our business practicesWhat we do not show or have any record of is any incoming calls from you to our offices; As you have stated you contacted our offices from the number found on our web site. We are simply asking you to provide any call record to back up your claim from the dates you have stated that you communicated with our offices (Two dates in December followed by an additional call in January) Show us at least one of those call logs and then we will issue the credit in full in good faith Alternatively, please show us the email that has been time stamped from your e-mail service provider and we will issue credit to your account in full. The document that you have attached is not until March of this year and does not show any e-mail service provider or ip address or originating email address in the header which we would need for verification Stacey, we are willing to work with you so that we can come to an amicable resolve, please feel free to contact our offices at your earliest opportunity ###-###-####
Dear *** ***, *** *** became one of our established members earlier this year and on July ***, *** *** purchased our PR ServicesAn e-mail confirmation was sent out the same day complete with attached statement/invoice stamped paid for his accounting records.
(Time Stamp of the email from day of purchase) *** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ***
** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** ** *** ** *** ** *** * *** *** ***
***
*** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** ** *** * *** *** ** * *** ** *** *** *** *** *** *** * ** *** *** *** *** ** *** ** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** * *** ** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** * *** *** ** *** *** *** ** *** ***
***
*** ***
***Our offices attempted to communicate with *** *** on numerous occasions by phone to no avail We also emailed *** *** on separate occasions which we have all the time stamps of. As explained to *** *** his Account Director Chris M*** was out of office and the matter was being escalated but the point being that he was never promised a credit, The fact that *** *** is asking for one does not infer that we have to issue one, often times we do try to accommodate our members when we can. " In keeping with your 100% client satisfaction policy" These are *** ***'s words not ours as this "policy" was not disclosed to him at the time of purchase. The policy which was relayed to *** *** was that because we work with strict timetables, "All sales are final." ** ***'s email to us on August *, certainly doesn't sound like he was unaware of the $charge in fact quite the opposite. It sounds as if since he was retiring he was concerned about a return on his investmentThat said as a professional courtesy and because we do care about client satisfaction we are prepared to issue a partial credit to *** *** in the amount of $989.00. As we were compliant in this authorized transaction and buyers remorse does not constitute that he is due any return. We hope this satisfies all parties involved. Respectfully, Jerry N***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.*** *** ***
*** *** *** *** *** *** **
***
***
*** *** *** *** *** *** *** * *** Dear Revdex.com representative, Regarding complaint #***:The Continental Who's Who contacted me and asked me to remove my complaint through Revdex.com In return, they told me they will reimburse my money I asked them to reimburse my money first Now I want to ask you to remove my complaint I truly don't understand these businesses.I already have called your number and left a message Please do whatever you need to do Take the complaint or talk to them, but I received my money back and thank you for your helpIf It wasn't your help, I didn't know what to do and I wouldn't have my money back Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I accept the fact that the company has credited my account but I most certainly left at least two voice messages on their phone system at the number Kyle M*** had given to meThe phone was answered by Continental Who's Who as I had previously statedI think they need to check out their phone system because they are losing calls thenNo one ever returned any of my callsI was trying to let him know that I had rescinded the disputeIn fact, that was what one of my messages statedI told him that I had taken care of the dispute and now it was his turn to hold up his part of the bargain
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, Thank you, we are in receipt of the email which you have provided to us with the details of the complaint issued by one of our members (*** ***) It is unfortunate as we have been unaware that the member named above tried to contact us to resolve any issue
as claimedWhen a complaint such as this comes in we must of course do our own due diligence to ensure that we have acted and responded in a timely fashion Our phone system tracks and records every inbound and outbound call. We have searched the numbers on file we have for *** *** and we have no call log received from her nor have there been any messages left on our voice mail system by her or on her behalf. In addition, we have confirmed from our email servers that no email message has been received by us from *** ***; to ensure we have been thorough we made the query by using her email address along with doing a key word search for her name should it be contained in the body of the email from an alternate address that she may have used. If *** *** could please provide proof that she has contacted our offices either by phone or email, by showing a call detail from her telephone service provider from the telephone number she has indicated that she has called us from so we can verify her claim (She has stated in her complaint she has spoken to our company twice in December and once in January of this year) ; and or an email receipt that has been sent to us time stamped from her email service provider indicating her intent to either cancel or go over her membership program. If either of these requests becomes satisfied then in good faith and as a professional courtesy we will go ahead and issue the credit to her account in full. I hope this satisfies all parties as we do pride ourselves on customer serviceIf you need any further information please do not hesitate to contact us Respectfully, Ken M*** o *** *** f ###-###-#### Continental Who's Who ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Please see attached...This is on the Revdex.com websiteI also checked my Continental Who's Who account and my name is not listed for press releasePlease cancel my account and reimburse my moneyI will not continue this email transaction with you*** *** This business is not Revdex.com accreditedContinental Who's Who, Inc*** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our company is based on trust integrity and ethics with over years in business We have offered to assist you but your claims are unfounded; Our lines of communication are open and should you attempt to contact us outside of this forum we would be more than willing to assist you so that we may come to a resolve If you fail to comply with our request then we will not be able to assist you further Again our number is ###-###-####