Dear Revdex.com, *** *** is correct, we did offer her a credit on her account once she rescinded her open disputeOur offer was done as a professional courtesy as our members are informed of our "Sales Policy" in advance in that "All Sales are Final"We work with strict timetables and daily
publishing deadlines hence we incur costs immediatelyIn lieu of this fact *** *** contacted her credit card company to place a dispute which she claims was due to her economic and financial situationThis dispute was placed before we had the chance to come to an amicable resolve.Once we received the notification from merchant services that there was a dispute we contacted her immediately this occurred September *, , we asked *** *** to rescind the dispute as she did authorize the charge to go through as per her own admission; then as a one time courtesy we would issue credit back to her account on our endWe were not able to issue the credit until we received notification from her that the dispute has been lifted as our account would have been debited twiceWe simply asked her to contact us via phone and or email to inform us that it had been done and we would act in good faithAfter not hearing back from *** *** we contacted her again on September *, to find out the status; in this conversation she was a bit more reluctant to follow through with our request but by the end of our conversation she did agree that she would follow throughSince such time we have not heard any response back from her aside from this letter from your organizati onWe are committed to our members and work to come to resolutions with themOur phone system tracks all inbound and outbound calls and we have no recent correspondence from *** *** via phone and or in an email that she complied with our requestIf *** *** wants to produce her phone records showing that she contacted us or a time stamped email record that would be appreciated but by all accounts moot as since she has gone on record here in this complaint to say that she has rescinded the disputeNow that we have received this instruction we have since gone in and credited back *** *** for the requested amountI trust this will satisfy all parties involvedThank you very much for your time in this matter
Dear ***, We are sorry that you are experiencing any discord with our organization in relation to your membership with us. We pride ourselves on customer service and always work on trying to anticipate and appease our members needs. I can assure you that our telephone number has not
been disconnected nor have our email addresses been discontinued . I do not know which number you are dialing out or which email address you are trying to send to but for future reference you can always call us at ###-###-#### and or email us at *** . I would like to address the complaint you have made here on this forum. In a members media kit a draft of their biography is sent along with a questionnaire which is used in conjunction to construct the article that will be used on our publishing platform. When we receive that information back from a member our staff writers are able to construct the content for a members new story. Once completed we then send the news story back to our member for review, It is at that time when a member is able to edit it as members are given editing rights. In response to your inquiry about publishing the article to ***; We are not *** and cannot tell you what they will or will not publish nor would we claim otherwise. What we are able to do is allow you to repost or publish the content written by our staff in conjunction with your editorial revisions to the publishing platform of your choice and whether a media outlet chooses to publish that content is solely at their discretion Allowing members this ability is something we do as a professional courtesy as with most organizations content cannot be copied, shared and or used in other venues media outlets or publishing platforms Again ***, we are here to assist anyway we can within reason. We would most certainly like to come to an amicable resolve and kindly ask that you contact our offices directly so that we can do just that. We look forward to hearing from you at your earliest opportunity. Respectfully , *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their records are not accurate - I was called by a gentleman last month who called to "review" my bio because, as he said, they were about to go to print If their records indicate no contact than they have inaccurate records I was called at either ###-###-#### or ###-###-#### and the email address they were given upon initial contact last year was *** This was the address that was given to the initial lady who called me and was confirmed with her for all contact that they were to send If they have no record of contacting me then how do you explain having accepted my payment and sending me the plaque? Attached are emails that were still "live" in my email account sent to the only email address that appears on their website All other contact was sent through the "contact us" form on the website so I have no records for those I tried the other email address when nothing happened from within the website form As for phone calls - the last call came to me from a Chris at ###-###-#### on 3/** @ 4:02pm EST Chris is the gentleman who insisted I was confused and told me he was going to check on what happened to the shipment they sent me He also confirmed my email address at that time yet I received no return call, no email, etc.I do not feel that the company has made any effort to take care of this I was insulted, ignored and now being asked to prove this has happened All the company needs to do is look at the account and see that they have no bio information, no details or anything from me at all beyond their initial phone call to me to see that nothing at all has happened since the day they took my payment Multiple requests for help went unanswered and zero services have been received as their own system will show as well.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Company still doesn’t appear to understand the disputeThey cannot substantiate their claim that a purchase occurred and that I was notified of such Their partial credit is not adaquate for resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, On December **, *** *** ordered services from our organization and order that we fulfilled and activated *** *** was informed of our sales policy from the onset, "All sales are final" We monitor and record our calls for quality assurance and we are
able to provide transcripts and recordings to all parties involved so that we remain transparent *** ***'s materials were shipped to him and the materials require a signature, as there was no one there to sign for them that day the carrier left a note and his materials were held at the post office.Subsequently we have spoken with ** *** in hopes of assisting him, he requested to cancel the services he ordered back in We instructed *** *** that the work here has been completed and everything had been customized, we again went over our sales policy and as his services and instructed him that we would try to accommodate him as best we could.We were able to issue a partial credit on *** ***'s account solely as a professional courtesy in the amount of $that was issued back to *** ***'s account on June **, 2017.In regard to our representatives handling of the call with *** *** we also listened to that call as well as *** *** indicated to us that our representative was rude and insulting and later laughed at him. Our findings did not support his claim rather to the contrary our representative was courteous helpful and offered the agreed upon partial creditPlease close out this case as we have done everything we can to accommodate *** ***.Respectfully, *** ***
Dear Revdex.com, *** *** is correct, we did offer her a credit on her account once she rescinded her open disputeOur offer was done as a professional courtesy as our members are informed of our "Sales Policy" in advance in that "All Sales are Final"We work with strict timetables and daily
publishing deadlines hence we incur costs immediatelyIn lieu of this fact *** *** contacted her credit card company to place a dispute which she claims was due to her economic and financial situationThis dispute was placed before we had the chance to come to an amicable resolve.Once we received the notification from merchant services that there was a dispute we contacted her immediately this occurred September *, , we asked *** *** to rescind the dispute as she did authorize the charge to go through as per her own admission; then as a one time courtesy we would issue credit back to her account on our endWe were not able to issue the credit until we received notification from her that the dispute has been lifted as our account would have been debited twiceWe simply asked her to contact us via phone and or email to inform us that it had been done and we would act in good faithAfter not hearing back from *** *** we contacted her again on September *, to find out the status; in this conversation she was a bit more reluctant to follow through with our request but by the end of our conversation she did agree that she would follow throughSince such time we have not heard any response back from her aside from this letter from your organizati onWe are committed to our members and work to come to resolutions with themOur phone system tracks all inbound and outbound calls and we have no recent correspondence from *** *** via phone and or in an email that she complied with our requestIf *** *** wants to produce her phone records showing that she contacted us or a time stamped email record that would be appreciated but by all accounts moot as since she has gone on record here in this complaint to say that she has rescinded the disputeNow that we have received this instruction we have since gone in and credited back *** *** for the requested amountI trust this will satisfy all parties involvedThank you very much for your time in this matter
Dear ***, We are sorry that you are experiencing any discord with our organization in relation to your membership with us. We pride ourselves on customer service and always work on trying to anticipate and appease our members needs. I can assure you that our telephone number has not
been disconnected nor have our email addresses been discontinued . I do not know which number you are dialing out or which email address you are trying to send to but for future reference you can always call us at ###-###-#### and or email us at *** . I would like to address the complaint you have made here on this forum. In a members media kit a draft of their biography is sent along with a questionnaire which is used in conjunction to construct the article that will be used on our publishing platform. When we receive that information back from a member our staff writers are able to construct the content for a members new story. Once completed we then send the news story back to our member for review, It is at that time when a member is able to edit it as members are given editing rights. In response to your inquiry about publishing the article to ***; We are not *** and cannot tell you what they will or will not publish nor would we claim otherwise. What we are able to do is allow you to repost or publish the content written by our staff in conjunction with your editorial revisions to the publishing platform of your choice and whether a media outlet chooses to publish that content is solely at their discretion Allowing members this ability is something we do as a professional courtesy as with most organizations content cannot be copied, shared and or used in other venues media outlets or publishing platforms Again ***, we are here to assist anyway we can within reason. We would most certainly like to come to an amicable resolve and kindly ask that you contact our offices directly so that we can do just that. We look forward to hearing from you at your earliest opportunity. Respectfully , *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their records are not accurate - I was called by a gentleman last month who called to "review" my bio because, as he said, they were about to go to print If their records indicate no contact than they have inaccurate records I was called at either ###-###-#### or ###-###-#### and the email address they were given upon initial contact last year was *** This was the address that was given to the initial lady who called me and was confirmed with her for all contact that they were to send If they have no record of contacting me then how do you explain having accepted my payment and sending me the plaque? Attached are emails that were still "live" in my email account sent to the only email address that appears on their website All other contact was sent through the "contact us" form on the website so I have no records for those I tried the other email address when nothing happened from within the website form As for phone calls - the last call came to me from a Chris at ###-###-#### on 3/** @ 4:02pm EST Chris is the gentleman who insisted I was confused and told me he was going to check on what happened to the shipment they sent me He also confirmed my email address at that time yet I received no return call, no email, etc.I do not feel that the company has made any effort to take care of this I was insulted, ignored and now being asked to prove this has happened All the company needs to do is look at the account and see that they have no bio information, no details or anything from me at all beyond their initial phone call to me to see that nothing at all has happened since the day they took my payment Multiple requests for help went unanswered and zero services have been received as their own system will show as well.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Company still doesn’t appear to understand the disputeThey cannot substantiate their claim that a purchase occurred and that I was notified of such Their partial credit is not adaquate for resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***, On December **, *** *** ordered services from our organization and order that we fulfilled and activated *** *** was informed of our sales policy from the onset, "All sales are final" We monitor and record our calls for quality assurance and we are
able to provide transcripts and recordings to all parties involved so that we remain transparent *** ***'s materials were shipped to him and the materials require a signature, as there was no one there to sign for them that day the carrier left a note and his materials were held at the post office.Subsequently we have spoken with ** *** in hopes of assisting him, he requested to cancel the services he ordered back in We instructed *** *** that the work here has been completed and everything had been customized, we again went over our sales policy and as his services and instructed him that we would try to accommodate him as best we could.We were able to issue a partial credit on *** ***'s account solely as a professional courtesy in the amount of $that was issued back to *** ***'s account on June **, 2017.In regard to our representatives handling of the call with *** *** we also listened to that call as well as *** *** indicated to us that our representative was rude and insulting and later laughed at him. Our findings did not support his claim rather to the contrary our representative was courteous helpful and offered the agreed upon partial creditPlease close out this case as we have done everything we can to accommodate *** ***.Respectfully, *** ***