Controller Plus LLC

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hi ***, Thank you for bringing your order to my attention, I hope my support team has been helping you efficiently After looking over your records, it appears our painters still have another week remaining until this order is ready to go - they are finishing this up now We do apologize about any delays you may have faced with your order, and can ensure you that you have not been scammedWe do not operate like thatOur recent move created an extensive back-log of orders that we have been catching up onEach controller is hand painted & custom made to order so unfortunately these do take some time to complete but will last a lifetime - guaranteed! But I agree, you have been waiting longer than you should have and will get my painters to finish this up as quickly as possible Regards, ***

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Hi ***, We truly want to apologize for the delays, we have been moving to a new location and caused some delays that we were trying to avoidunfortunately they were inevitableI would love for you to get in contact with me at my personal email ( [redacted] @yahoo.com) with your order number & I will get this settled for you right away We hope you understand, and sincerely appreciate your patience with us! Regards, ***

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Hi ***, We truly do apologize about that, to which email did you send your inquiries to? We answer emails daily As for your order, this controller is currently in the final stages of production so I would like to discuss some refund options with youMay you please email me directly at [redacted] @yahoo.com? Regards, ***

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Hi ***, We do apologize about all of the delays you have faced with your order, as you know we have been moving which caused quite a significant back-log of orders that we have been catching up on Your order was completed & shipped and you will receive it soonTracking has been issued to the email we have on fileYou will receive it in 2-business daysIf you still want a refund, please kindly refuse the package at the door so it returns to us If you have any questions please email me directly at [redacted] @yahoo.com Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) To date; I have not received this package nor have I received a tracking number I have requested the appropriate tracking number for this promised shipment twice; at the email above as well as in my return correspondence to company; as of yet no response

Hi ***,
We are terribly sorry to hear about the delays you have faced on your order, after discussing this with my painters I have them working on your controller now and will be completed with the current batch they are working onThis group of orders are scheduled to be shipped early
this coming week I will email you an update the second it enters into the final stages of production
If you have any other questions you can directly email me at ***@yahoo.com
Controller Plus

Initial Business Response /* (1000, 8, 2015/10/21) */
Hi ***,
We do truly apologize again about all of the delays you faced with your order, we have had a huge back-log after moving and are just now catching up (as you probably know)Your order has been completed & shipped, tracking was
issued to the email we have on file
If you have any other questions please do not hesitate to email us again!
Regards,
***
Initial Consumer Rebuttal /* (2000, 10, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You very much ***I Love your products manYou just need more people helpingTake your money and put out some Ads in the paper for local artists and techinxiansAlso more customer serviceThank you and cant wait to see my controller thank you

Initial Business Response /* (1000, 7, 2015/08/19) */
Hi ***,
We do apologize about the delays with your order, we have been moving as of late and has caused some significant delays that unfortunately we could not avoidAs for your refund, this controller was completed & shipped earlier this
weekYou may either refuse the package at the door for a refund or accept the product and keep itIf you would like a quicker reply, please email me directly at ***@yahoo.com
We truly appreciate your patience, and hope to hear from you soon!
Regards,
***

Initial Business Response /* (1000, 8, 2016/02/29) */
Hi ***,
We are terribly sorry to hear about the delays you have faced with your orderWe have been very busy lately, and having to hand paint every single order makes us prone to delays from time to timeI can confirm your order has been
complete, and you will receive it by SaturdayWe will issue tracking the moment it ships
Controller Plus
Initial Consumer Rebuttal /* (2000, 10, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I receive the product as order by Sat, March per the resolution, I will be satisfied

Initial Business Response /* (1000, 7, 2015/06/20) */
Hi ***,
Order was shipped on June 1st and should have arrived by nowWe will gladly issue the partial refund as promised, but would have to do it over PayPal as the order is over days oldMay you please email me directly at
***@yahoo.com with the PayPal email we can issue this refund to?
We hope to hear from you soon!
Regards,
***

Initial Business Response /* (1000, 5, 2015/10/30) */
Hi ***,
We truly apologize about all of the delays you have faced with your orderWe have been moving and it cause quite the extensive back-log of orders which delays production immensely
Your order (XXXX) just entered the final
stages of production & will be complete by the end of this coming week
We appreciate your patience immensely, and if you have any other questions please don't hesitate to email me directly at ***@yahoo.com
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received this same response beforeI will not accept til a tracking number and confirmation of delivery is received

I did receive the controller after emailing them about the Revdex.com and Attorney General

Initial Business Response /* (1000, 7, 2015/09/20) */
Hi ***,
We truly apologize about your negative experience with Controller Plus, we will do our best to try to resolve this issue in a timely manner
As for your order, I can confirm this is near completion and will be fully complete on
Wednesday, 9/23/We are finishing it up now and will be included in the shipment of our current batchWe are more than happy to arrange a refund for you, but since your order is over days old, we unfortunately can not debit it directly to your cardMay you please email me directly at ***@yahoo.com to arrange a refund via PayPal or Check?
Hope to hear from you soon!
Regards
***

Hi ***,
We do apologize about the delays with your order, you have been more than patient with us during this busy time & we sincerely appreciate itYour order has been shipped, and tracking information has been sent to the email we have on file
You will receive your controller in
3-business days
Thank you
Controller Plus

Initial Business Response /* (1000, 5, 2015/10/24) */
Hi [redacted],
We do apologize again about all of the delays you have faced with your order during our move, but per our records it shows it was completed & shipped on October 18th. You should have it in your hands by now.
We hope you received...

it, and apologize again about everything!
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The item has been received. Finally.

Initial Business Response /* (1000, 5, 2015/06/25) */
Hi [redacted],
We truly do apologize about that, to which email did you send your inquiries to? We answer emails daily.
As for your order, this controller is currently in the final stages of production so I would like to discuss some refund...

options with you. May you please email me directly at [redacted]@yahoo.com?
Regards,
[redacted]

Initial Business Response /* (1000, 7, 2015/09/25) */
Hi [redacted]
We received your repair months ago, and it definitely should have been out by now. I will talk to my assembly team in the morning to see exactly where this is at and get it dispatched out to you immediately.
We truly apologize...

about that, we have been moving and things have been a bit hectic here. We'll get this out to you shortly. We appreciate you!
Regards
[redacted]

Initial Business Response /* (1000, 7, 2016/02/29) */
Hi [redacted],
We are terribly sorry to hear about the negative experience with Controller Plus and we hope we can get this resolved. Per our records it shows your order was complete with this current batch our painters worked on last week. We...

can have this order out to you within 2 business days, and would gladly upgrade your shipping to overnight mail. We would hate for this order go to waste, so if you are still interested in receiving it please email me directly at [redacted]@yahoo.com - it not, we will gladly issue that refund for you. We apologize again about all of the delays, we have been very busy lately.
Controller Plus
Initial Consumer Rebuttal /* (2000, 9, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/06) */
Hi [redacted],
We truly want to apologize for the delays, we have been moving to a new location and caused some delays that we were trying to avoid.. unfortunately they were inevitable. I would love for you to get in contact with me at my personal...

email ([redacted]@yahoo.com) with your order number & I will get this settled for you right away.
We hope you understand, and sincerely appreciate your patience with us!
Regards,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept this response as it isn't any different than responses I have received from them prior. I will not be ok with anything until I either receive the product I ordered or a full refund.

Initial Business Response /* (1000, 5, 2015/12/08) */
Hi [redacted],
Thank you for bringing your order to my attention, I hope my support team has been helping you efficiently.
After looking over your records, it appears our painters still have another week remaining until this order is ready to go...

- they are finishing this up now.
We do apologize about any delays you may have faced with your order, and can ensure you that you have not been scammed. We do not operate like that. Our recent move created an extensive back-log of orders that we have been catching up on. Each controller is hand painted & custom made to order so unfortunately these do take some time to complete but will last a lifetime - guaranteed! But I agree, you have been waiting longer than you should have and will get my painters to finish this up as quickly as possible.
Regards,
[redacted]