Due to inventory reconciliation the orders were delayed in receiving returns/exchanges and processingWe did upgrade the consumers shipping and the order was delivered today, 6/23, at 9:41am ESTThe tracking number for this order is; ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedIt is a shame that we had to reach this point to resolve the issue, just because of the ineptitude of your CSRs
Regards,
*** ***
We apologize for any inconvenience you have experiencedWe have refunded your *** account in full on 9/2/Thank you for your business, and we apologize again for this issue
*** *** sent her sneakers in for an exchange on 4/9/The warehouse received the sneakers on 4/14/16. It takes approximately business days for the return/exchange to be processedThe replacement sneakers were processed on the 5th business day, 4/21/16, with 2nd day air shipping
The tracking number is as follows: ***An auto generated email for the updated tracking will sent via email todayWe were within the 7-business day turnaround timeframe
After further review it does appear the credit mentioned in the original response was a credit provided on 1/19/for $We have moved forward and processed the refund of $on 2/8/
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Based on the consumer's request we worked with our Boston MA based Converse store to process a refundThe amount of $was refunded to the consumer's credit card
After reviewing Ms. ***'s order, it was realized this was an error on our partWe have refunded the tax of $Please allow 3-business for the refund to process and post to your accountDepending on your financial institute, you might not see the credit until your next billing cycle
We do apologize for the inconvenience
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I Spoke to *** on 07/18/15.She said she Put in a traceCan take up to daysSo why is a trace just now being put in? Clearly their customers are their last concernIt should be noted they never mention anything about their terrible customer serviceThis was my first and last order ever
Regards,
*** ***
We received the returned item on Jan 23rd, Returns are processed within business days of receiptThe refund was processed on Feb 2nd, Depending on the form of payment and financial institution, it can take up to days to see the credit reflect back on the consumer account
Our Retail Consumer Group department has reached out [redacted] regarding the defective 651741C CTAS HIGH STREET SLIP WHITE/MOUSE SIZE 1 J. We have replaced the product and shipped the item [redacted] Next Day Air; tracking number [redacted]. Unfortunately, we were unable to locate a...
defective claim request from [redacted], however, we are continuing to investigate to determine if any system issues are occurring.
Thank you for your patience. The tracer was not placed at the time of responding to this complaint. We were in the process of working with [redacted] at the time of this complaint. Based on the inconclusive findings from [redacted], we have moved forward and processed the credit for the items that were lost. The refund was processed on 8/7/15. Please allow 5-7 business days for the credit to post to your account if used a bank card and up to 30 days for some credit card companies. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for bringing this to our attention. We were unaware this was occurring. Please allow us 10 business days to investigate further. We appreciate your patience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...
my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have paid for this transaction with [redacted] and as you know, [redacted] refunds are instant refunds, but I have not received my refund as of now!Maybe the business has released the refund internally, I have not received it though.I can easily prove this by sending you a screenshot of the original payment transaction.As myattachment shows, the refund has not been issued to[redacted].Also, I sent another email to the business - I have now contacted Converse twice by email - and still have not received a reply.I strongly believe if I wouldn't have filed a complaint with Revdex.com, I'd never hear back at all.
Regards,
[redacted]
Due to inventory reconciliation the orders were delayed in receiving returns/exchanges and processingWe did upgrade the consumers shipping and the order was delivered today, 6/23, at 9:41am ESTThe tracking number for this order is; ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedIt is a shame that we had to reach this point to resolve the issue, just because of the ineptitude of your CSRs
Regards,
*** ***
We apologize for any inconvenience you have experiencedWe have refunded your *** account in full on 9/2/Thank you for your business, and we apologize again for this issue
*** *** sent her sneakers in for an exchange on 4/9/The warehouse received the sneakers on 4/14/16. It takes approximately business days for the return/exchange to be processedThe replacement sneakers were processed on the 5th business day, 4/21/16, with 2nd day air shipping
The tracking number is as follows: ***An auto generated email for the updated tracking will sent via email todayWe were within the 7-business day turnaround timeframe
After further review it does appear the credit mentioned in the original response was a credit provided on 1/19/for $We have moved forward and processed the refund of $on 2/8/
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Based on the consumer's request we worked with our Boston MA based Converse store to process a refundThe amount of $was refunded to the consumer's credit card
After reviewing Ms. ***'s order, it was realized this was an error on our partWe have refunded the tax of $Please allow 3-business for the refund to process and post to your accountDepending on your financial institute, you might not see the credit until your next billing cycle
We do apologize for the inconvenience
Once I receive the replacement pair I will of course accept their terms As of today, I still have not received them
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I Spoke to *** on 07/18/15.She said she Put in a traceCan take up to daysSo why is a trace just now being put in? Clearly their customers are their last concernIt should be noted they never mention anything about their terrible customer serviceThis was my first and last order ever
Regards,
*** ***
We received the returned item on Jan 23rd, Returns are processed within business days of receiptThe refund was processed on Feb 2nd, Depending on the form of payment and financial institution, it can take up to days to see the credit reflect back on the consumer account
Our Retail Consumer Group department has reached out [redacted] regarding the defective 651741C CTAS HIGH STREET SLIP WHITE/MOUSE SIZE 1 J. We have replaced the product and shipped the item [redacted] Next Day Air; tracking number [redacted]. Unfortunately, we were unable to locate a...
defective claim request from [redacted], however, we are continuing to investigate to determine if any system issues are occurring.
Thank you for your patience. The tracer was not placed at the time of responding to this complaint. We were in the process of working with [redacted] at the time of this complaint. Based on the inconclusive findings from [redacted], we have moved forward and processed the credit for the items that were lost. The refund was processed on 8/7/15. Please allow 5-7 business days for the credit to post to your account if used a bank card and up to 30 days for some credit card companies. Thank you.
A replacement order was created for the consumer on 12/29/15. The sneaker style was discontinued in 2011.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for bringing this to our attention. We were unaware this was occurring. Please allow us 10 business days to investigate further. We appreciate your patience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...
my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have paid for this transaction with [redacted] and as you know, [redacted] refunds are instant refunds, but I have not received my refund as of now!Maybe the business has released the refund internally, I have not received it though.I can easily prove this by sending you a screenshot of the original payment transaction.As myattachment shows, the refund has not been issued to[redacted].Also, I sent another email to the business - I have now contacted Converse twice by email - and still have not received a reply.I strongly believe if I wouldn't have filed a complaint with Revdex.com, I'd never hear back at all.
Regards,
[redacted]
The order, [redacted], was shipped out today via [redacted] with the scheduled delivery of 12/21/15. The tracking number is [redacted].