Aloha! Spoke to the complainant and he advised that his wife coordinated an appointment for a technician to arrive on December 9th and December 12th I will be following up with him on December 8th to let him know what time our technician will arrive on December 9th Please let me know if you have further questions Dana W [redacted] Customer Relations
On July 6, 2016, at 8:23AM, I called the complainant's contact number and left a voice message asking that he call me back to provide me with the Hawaiian Telcom account or telephone number Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 643-3377, Monday through Friday, 8:a.m to 4:p.m
Please accept my apology on behalf of Hawaiian Telcom for the complainant's experience I have confirmed that credit adjustments totaling $151.83, an amount equal to the vendor bill the complainant submitted, has been applied to the invoice dated October 7, 2017, for the account number ending in 1200010, and $101.41, for time out of service, has been applied to the invoice dated October 7, 2017, for the account number ending in to resolve this complaint Refund checks were prepared for the credited amounts I spoke with the complainant on October 3, 2017, and will be sending the complainant a written response to fulfill the complainant's request
I spoke with Ms [redacted] on 10/8/to apologize for any frustration that may have occurred and to review her service concerns Hawaiian Telcom (“HT” or “Company”) records reflect that Ms [redacted] had initiated an order on September 24, to install HTTV service to her existing Stand Alone High Speed Internet (“SAHSI”) service HTTV service works via our high speed internet service Ms [redacted] was advised that a technician would be scheduled to complete this upgrade order on October 1, On September 29, 2015, Company records show that Ms [redacted] contacted our Customer Care Center (“CCC”) to report that her SAHSI service was not workingShe was provided with an October 13, repair due date I apologized to Ms [redacted] that the CCC representative may not have clearly communicated that the technician that would be installing HTTV service on October 1, 2015, had to make sure the internet connection was working in order for HTTV service to work Ms [redacted] confirmed that bothr her internet and HTTV services were working as of October 1, I also explained that in August 2015, HT has been working to resolve an unusually high number of trouble tickets due to the heavy rains that occurred at the time, which caused flash flooding and road closures throughout the state While we have and continue to work hard to restore service to many customers, as we restored service, more trouble was being reported because the heavy rains continuedThis resulted in extended repair due dates for customers experiencing service issues I advised Ms [redacted] that the Company will issue credits within one or two bill cycles, for the period that SAHSI service was not working I provided her with my contact information, should she have any other concerns in the future
CID: [redacted] Problem: Part of my issue was somewhat resolvedNow I have an issue with the install date that was providedSince my original issue was brought up so late, and took a while to resolve, the install date they provided is a long time from nowI feel this is unacceptable they should be willing to serve the customers who are having issues first.Desired Outcome: I would like a technician to come immediately to complete the installI have done everything required on my endI have equipment already as my condo building provides the equipment, and is pre wiredI was told a technician just needs to "scan" the equipment into my accountShould not take more then 5-minutesWhy can't someone be made available immediately, especially with the proximity of my condo to the main office
[redacted] [redacted] [redacted] ,Thank you for your quick response and all your help to resolve my billing problem I will wait for the corrected bill before paying Please have a happy holiday season[redacted] Aloha ***,Thank you for contacting Hawaiian Telcom This message is in response to your email dated November 12, We apologize for the delayed response, and for any inconvenience you may have incurred.We apologize for the billing error on your account and any inconvenience this may have causedUnfortunately, your promotion was not applied correctly to your billingWe have issued the adjustments on your bill to correct your pricingYour adjusted balance due is $79.28.Thank you for choosing Hawaiian Telcom We appreciate your business.Mahalo,Hawaiian TelcomResidential Customer ServiceTelephone No [redacted] Business Hours: 7:30am - 5:30pm-----Original Message-----Request details:Submission Date: 11/12/2016, 7:PMName: [redacted] KuwanaAccount Number: [redacted] Account Phone Number: [redacted] Preferred Method of Contact: EmailEmail: [redacted] Contact Phone Number: [redacted] Best Time To Call:Needs Help With: BillingNeeds Help With the following services: TV, Internet Request Details: Please explain my current billing charges, $for monthly bundle charges Is this going to be my regular monthly bill? When I called to get a quote, my total bill quoted around $65-$70, not $300+.This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private informationIf you have received it in error, please notify the sender immediately and delete the originalAny other use of this message by you is prohibited.--
I called Mr [redacted] today to apologize for his inconvenience and not following throughHawaiian Telcom records indicate that the last repair ticket # [redacted] that was created on February 28, and was closed on March 3, as repaired to the terminal and possible trouble inside the homeMr [redacted] ported out his service to another service provider effective March 14, I will issue credits for his telephone services under Hawaiian Telcom from February 28, to March 14, because he has been without telephone service
Thank you for providing the opportunity to resolve this complaint Unfortunately, the telephone contact number provided by the complainant, [redacted] , is not a valid telephone number As a result, I am unable to contact the complainant According to Hawaiian Telcom Records, the sent appropriate forms to the address of record on September 13, 2016, but has not received the completed and signed Affidavit Regarding the Telephone of the Decedent ("form") authorizing the termination of the telephone account in question On November 20, 2017, another form was sent Upon receipt, services will be terminated The request for credits will be determined if the complainant is able to provide a copy of the notarized form or proof that they no l***er own the home where service is being provided Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 808-643-3377, Monday through Friday, 8:a.mto 4:p.m
Spoke to the complainant at 11:09AM on 8/9/to introduce myself, provide my contact information and let him know that I will be handling the investigation I explained that I understood his perspective, but would be reviewing product offerings at the time he subscribed and find the best way to resolve his complaintMahalo, Dana W [redacted] Hawai [redacted] Telcom Customer Relations
Aloha! An email was sent to the email address the complainant provided in his complaint summarizing Hawaiian Telcom's actions as it pertains to this complaint I asked the complainant to call or email me to discuss how his complaing can be resolved Mahalo, Dana W [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: The case is not resolved I have not been refunded and they have admitted no fault of their own Hawai [redacted] Telcom should do an investigation while the claim is open and then provide me with a response, not try and close out the case before it is resolved to cover themselves Sincerely, [redacted]
I emailed the complainant on 4/19/17, to confirm MrScott B***, President and CEO - Hawaiian Telcom (“HT”) received the complaint, and apologized for the frustration that occurred He asked that I follow up on his behalf with the complainant I advised the complainant that I would work HT’s residential customer service department regarding billing corrections to his account, and would follow up with him shortly thereafter I provided the complainant with my contact information if he had any further questions Mahalo, Nathan G***
After letting the complainant know on August 9, 2016, that I would be handling the investigation and working to find the best resolution, I contacted the complainant on August 15, 2016, to offer a credit of the difference between the billed rate and the rate for internet service, $11.00, for the month period, which is approximately $ The complainant accepted the offer and Hawaiian Telcom will apply a credit to his account and send a refund check for the credit balance If the complainant has any questions, he may contact Dana W [redacted] at [redacted] , Monday through Friday, 8:a.mto 4:p.m
Spoke with the complainant on March 14th to apologize for and better understand her experienceExplained that she was properly billed for the early termination fee since services were disconnected prior to the 3-year term expiration Advised her that I would submit a request to credit all or a portion of the remaining balance on the account with details of her experience for considerationOn March 15th, I spoke with the complainant to let her know that credits totaling $had been approved and will be reflected on the invoice dated March 25, The complainant seemed thankful and satisfied with this resolution
Revdex.com, I spoke with the complainant on January 14, 2016, regarding his Hawaiian Telcom (“HT” or “Company”) Stand Alone High Speed Internet (“SAHSI”) billing concerns I advised that Company records reflect that his order for Premium SAHSI, which is up to Megabits per second (“Mbps”), was completed on May 21, The complainant reported to the Company that SAHSI service was not working, and a repair ticket was created The ticket was closed on May 31, 2013, after SAHSI service was repaired The complainant perceives our technician found SAHSI was not working I advised that HT would close the ticket after service was repairedI also explained that the complainant did not initiate trouble tickets thereafter, to indicate that SAHSI service was not working I confirmed that after Premium SAHSI service was repaired, the Company billed the complainant correctly for Premium SAHSI service that he had orderedIn regards to invoices that were mailed to him, the complainant advised me that he may not have opened them, perceiving that the Company was not billing him for services that were not workingHe also shared that maybe he did not get them at all I confirmed that HT had the correct mailing address HT records show the complainant contacted the Company on October 4, to review service changes The complainant inquired about moving SAHSI service to his new addressOur residential service department advised him that Premium SAHSI service was not available at the new address; however Basic SAHSI with up to Mbps was available Company records reflect that the complainant said Basic SAHSI was too slow, and opted to disconnect service, which was done effectively as of October 7, I advised him that HT records reflect he did not dispute any prior charges at the time he initiated his disconnect order and that we did not receive payment for services provided before services were disconnected The complainant’s final bill dated October 25, reflected that service was disconnected as of October 7, The final balance included a past due of $and new charges of $for the unreturned modem and $in late feesThe total final balance was $ His November 25, invoice billed a late fee of $2.57, making the total balance $The December 12, invoice billed a late fee of $4.52, making the total balance $ Company records reflect that the complainant called HT on January 22, 2014, to advise he would be returning the internet modem to our Downtown HTTV Depot The complainant explained to me that he did not return the modem in October after he authorized his SAHSI disconnect order I also advised the complainant that because the Company did not receive any payment, his balance of $was written off and referred to [redacted] (“***”) to collectHis January 25, invoice details that the balance of $was written off to zero out his HT account The complainant advised me that he contacted ***, and they provided him with copies of his HT invoices Company records show that the complainant contacted HT in October to dispute the $unpaid balance On December 24, 2015, the company credited the $modem equipment charge, resulting in an adjusted balance of $ I apologized to the complainant for the delay in having the modem credit issuedHe asked why the modem credit was not issued earlier, and I advised there were no records after January 22, to confirm the modem was returned Also, I advised the complainant that the Company did not credit him for the period from May 21, to May 31, when SAHSI service was not working The Company issued a time-out-of-service credit of $and the new adjusted balance is $I reassured the complainant that HT informed [redacted] of this change Sincerely, Nathan G [redacted] Specialist – Customer Relations
Aloha! I spoke to the complainant on December 14, 2015, at 4:58PM I apologized for her experience and let her know that I will work with the Residential Customer Service Office to help her understand her rates and promotions and other possible options that will meet her needs I have a commitment to follow up with the complainant on December 15, Mahalo, Dana W [redacted]
I left the complainant a phone message on 8/17/that I was following up on their Revdex.com complaint, and to please call me at 643-3377, Monday - Friday, between 8:a.m and 4:p.m
[redacted] [redacted] Hello,My name is [redacted] and I recently filed a complaint with the Revdex.com against Hawaii TelcomI wanted to update you that the business has contacted me directly and has satisfactorily resolved the fraudulent chargeThey have refunded the money to my account and I have accepted their resolutionMy complaint ID# is [redacted] Thank you for your help, the Revdex.com was able to help me greatly with this disputed chargeIf you need any more information feel free to email me or call me at [redacted] .- [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I returned Dana's phone callAfter missing each other on the phone a couple of times, I was able to speak to her on the phone.It's finally good to have one person assigned to help me get the installation done, the billing straightened out, and being able to log in to my account online.Here's the current status - Dana will contact the department responsible for solving whatever the problem is so the technician can install the cable/internet (it's frustrating because I work from home and rely on the internet); for the billing Dana is sending a check to me for the amount they charged me while I had no service; I received an email this morning to reset my login for the online account, so I will check that email to reset my accountWithout being able to check my account, I couldn't retrieve my statements, so I couldn't tell if the amount they are refunding me is correct.Thank you for your help Revdex.com! I was trying to work this out with Hawaiian Telcom the past months myself but couldn't get anywhere because the customer service reps I spoke with had to authority to deal with thisThey said they would contact the appropriate people/departments but nothing ever got done.I understand they are fielding phone calls all day, so my call is one of hundreds they handle dailyBut to be left on their "to do" list when they can see I haven't had service for months is ridiculous! Unless there are other customers who are experiencing worse problems than me, I don't understand how they could let this continue for so longThat would mean there are a lot of unhappy customers and the company is doing a poor job overall.I hope Hawaiian Telcom can find a way to prioritize customer problems so that we don't have to resort to complaining to the Revdex.com and waste your time also.Thank you again for your help through all of thisHopefully they can do whatever they need to do so that the cable/internet can be installed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: When my internet service was disconnected back in July 2014, why did Hawaiian Tel workers tell me that new equipment was needed to have my internet service restored? Also, I didn’t receive a written statement on what was found by the Hawaiian Tel tech on 12/14/For example, the disconnected internet wires for my internet in a Hawaiian Tel box down the road and the removal of a filter from my house box Sincerely, John A***
Aloha! Spoke to the complainant and he advised that his wife coordinated an appointment for a technician to arrive on December 9th and December 12th I will be following up with him on December 8th to let him know what time our technician will arrive on December 9th Please let me know if you have further questions Dana W [redacted] Customer Relations
On July 6, 2016, at 8:23AM, I called the complainant's contact number and left a voice message asking that he call me back to provide me with the Hawaiian Telcom account or telephone number Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 643-3377, Monday through Friday, 8:a.m to 4:p.m
Please accept my apology on behalf of Hawaiian Telcom for the complainant's experience I have confirmed that credit adjustments totaling $151.83, an amount equal to the vendor bill the complainant submitted, has been applied to the invoice dated October 7, 2017, for the account number ending in 1200010, and $101.41, for time out of service, has been applied to the invoice dated October 7, 2017, for the account number ending in to resolve this complaint Refund checks were prepared for the credited amounts I spoke with the complainant on October 3, 2017, and will be sending the complainant a written response to fulfill the complainant's request
I spoke with Ms [redacted] on 10/8/to apologize for any frustration that may have occurred and to review her service concerns Hawaiian Telcom (“HT” or “Company”) records reflect that Ms [redacted] had initiated an order on September 24, to install HTTV service to her existing Stand Alone High Speed Internet (“SAHSI”) service HTTV service works via our high speed internet service Ms [redacted] was advised that a technician would be scheduled to complete this upgrade order on October 1, On September 29, 2015, Company records show that Ms [redacted] contacted our Customer Care Center (“CCC”) to report that her SAHSI service was not workingShe was provided with an October 13, repair due date I apologized to Ms [redacted] that the CCC representative may not have clearly communicated that the technician that would be installing HTTV service on October 1, 2015, had to make sure the internet connection was working in order for HTTV service to work Ms [redacted] confirmed that bothr her internet and HTTV services were working as of October 1, I also explained that in August 2015, HT has been working to resolve an unusually high number of trouble tickets due to the heavy rains that occurred at the time, which caused flash flooding and road closures throughout the state While we have and continue to work hard to restore service to many customers, as we restored service, more trouble was being reported because the heavy rains continuedThis resulted in extended repair due dates for customers experiencing service issues I advised Ms [redacted] that the Company will issue credits within one or two bill cycles, for the period that SAHSI service was not working I provided her with my contact information, should she have any other concerns in the future
CID: [redacted] Problem: Part of my issue was somewhat resolvedNow I have an issue with the install date that was providedSince my original issue was brought up so late, and took a while to resolve, the install date they provided is a long time from nowI feel this is unacceptable they should be willing to serve the customers who are having issues first.Desired Outcome: I would like a technician to come immediately to complete the installI have done everything required on my endI have equipment already as my condo building provides the equipment, and is pre wiredI was told a technician just needs to "scan" the equipment into my accountShould not take more then 5-minutesWhy can't someone be made available immediately, especially with the proximity of my condo to the main office
[redacted] [redacted] [redacted] ,Thank you for your quick response and all your help to resolve my billing problem I will wait for the corrected bill before paying Please have a happy holiday season[redacted] Aloha ***,Thank you for contacting Hawaiian Telcom This message is in response to your email dated November 12, We apologize for the delayed response, and for any inconvenience you may have incurred.We apologize for the billing error on your account and any inconvenience this may have causedUnfortunately, your promotion was not applied correctly to your billingWe have issued the adjustments on your bill to correct your pricingYour adjusted balance due is $79.28.Thank you for choosing Hawaiian Telcom We appreciate your business.Mahalo,Hawaiian TelcomResidential Customer ServiceTelephone No [redacted] Business Hours: 7:30am - 5:30pm-----Original Message-----Request details:Submission Date: 11/12/2016, 7:PMName: [redacted] KuwanaAccount Number: [redacted] Account Phone Number: [redacted] Preferred Method of Contact: EmailEmail: [redacted] Contact Phone Number: [redacted] Best Time To Call:Needs Help With: BillingNeeds Help With the following services: TV, Internet Request Details: Please explain my current billing charges, $for monthly bundle charges Is this going to be my regular monthly bill? When I called to get a quote, my total bill quoted around $65-$70, not $300+.This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private informationIf you have received it in error, please notify the sender immediately and delete the originalAny other use of this message by you is prohibited.--
I called Mr [redacted] today to apologize for his inconvenience and not following throughHawaiian Telcom records indicate that the last repair ticket # [redacted] that was created on February 28, and was closed on March 3, as repaired to the terminal and possible trouble inside the homeMr [redacted] ported out his service to another service provider effective March 14, I will issue credits for his telephone services under Hawaiian Telcom from February 28, to March 14, because he has been without telephone service
Thank you for providing the opportunity to resolve this complaint Unfortunately, the telephone contact number provided by the complainant, [redacted] , is not a valid telephone number As a result, I am unable to contact the complainant According to Hawaiian Telcom Records, the sent appropriate forms to the address of record on September 13, 2016, but has not received the completed and signed Affidavit Regarding the Telephone of the Decedent ("form") authorizing the termination of the telephone account in question On November 20, 2017, another form was sent Upon receipt, services will be terminated The request for credits will be determined if the complainant is able to provide a copy of the notarized form or proof that they no l***er own the home where service is being provided Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 808-643-3377, Monday through Friday, 8:a.mto 4:p.m
Spoke to the complainant at 11:09AM on 8/9/to introduce myself, provide my contact information and let him know that I will be handling the investigation I explained that I understood his perspective, but would be reviewing product offerings at the time he subscribed and find the best way to resolve his complaintMahalo, Dana W [redacted] Hawai [redacted] Telcom Customer Relations
Aloha! An email was sent to the email address the complainant provided in his complaint summarizing Hawaiian Telcom's actions as it pertains to this complaint I asked the complainant to call or email me to discuss how his complaing can be resolved Mahalo, Dana W [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: The case is not resolved I have not been refunded and they have admitted no fault of their own Hawai [redacted] Telcom should do an investigation while the claim is open and then provide me with a response, not try and close out the case before it is resolved to cover themselves Sincerely, [redacted]
I emailed the complainant on 4/19/17, to confirm MrScott B***, President and CEO - Hawaiian Telcom (“HT”) received the complaint, and apologized for the frustration that occurred He asked that I follow up on his behalf with the complainant I advised the complainant that I would work HT’s residential customer service department regarding billing corrections to his account, and would follow up with him shortly thereafter I provided the complainant with my contact information if he had any further questions Mahalo, Nathan G***
After letting the complainant know on August 9, 2016, that I would be handling the investigation and working to find the best resolution, I contacted the complainant on August 15, 2016, to offer a credit of the difference between the billed rate and the rate for internet service, $11.00, for the month period, which is approximately $ The complainant accepted the offer and Hawaiian Telcom will apply a credit to his account and send a refund check for the credit balance If the complainant has any questions, he may contact Dana W [redacted] at [redacted] , Monday through Friday, 8:a.mto 4:p.m
Spoke with the complainant on March 14th to apologize for and better understand her experienceExplained that she was properly billed for the early termination fee since services were disconnected prior to the 3-year term expiration Advised her that I would submit a request to credit all or a portion of the remaining balance on the account with details of her experience for considerationOn March 15th, I spoke with the complainant to let her know that credits totaling $had been approved and will be reflected on the invoice dated March 25, The complainant seemed thankful and satisfied with this resolution
Revdex.com, I spoke with the complainant on January 14, 2016, regarding his Hawaiian Telcom (“HT” or “Company”) Stand Alone High Speed Internet (“SAHSI”) billing concerns I advised that Company records reflect that his order for Premium SAHSI, which is up to Megabits per second (“Mbps”), was completed on May 21, The complainant reported to the Company that SAHSI service was not working, and a repair ticket was created The ticket was closed on May 31, 2013, after SAHSI service was repaired The complainant perceives our technician found SAHSI was not working I advised that HT would close the ticket after service was repairedI also explained that the complainant did not initiate trouble tickets thereafter, to indicate that SAHSI service was not working I confirmed that after Premium SAHSI service was repaired, the Company billed the complainant correctly for Premium SAHSI service that he had orderedIn regards to invoices that were mailed to him, the complainant advised me that he may not have opened them, perceiving that the Company was not billing him for services that were not workingHe also shared that maybe he did not get them at all I confirmed that HT had the correct mailing address HT records show the complainant contacted the Company on October 4, to review service changes The complainant inquired about moving SAHSI service to his new addressOur residential service department advised him that Premium SAHSI service was not available at the new address; however Basic SAHSI with up to Mbps was available Company records reflect that the complainant said Basic SAHSI was too slow, and opted to disconnect service, which was done effectively as of October 7, I advised him that HT records reflect he did not dispute any prior charges at the time he initiated his disconnect order and that we did not receive payment for services provided before services were disconnected The complainant’s final bill dated October 25, reflected that service was disconnected as of October 7, The final balance included a past due of $and new charges of $for the unreturned modem and $in late feesThe total final balance was $ His November 25, invoice billed a late fee of $2.57, making the total balance $The December 12, invoice billed a late fee of $4.52, making the total balance $ Company records reflect that the complainant called HT on January 22, 2014, to advise he would be returning the internet modem to our Downtown HTTV Depot The complainant explained to me that he did not return the modem in October after he authorized his SAHSI disconnect order I also advised the complainant that because the Company did not receive any payment, his balance of $was written off and referred to [redacted] (“***”) to collectHis January 25, invoice details that the balance of $was written off to zero out his HT account The complainant advised me that he contacted ***, and they provided him with copies of his HT invoices Company records show that the complainant contacted HT in October to dispute the $unpaid balance On December 24, 2015, the company credited the $modem equipment charge, resulting in an adjusted balance of $ I apologized to the complainant for the delay in having the modem credit issuedHe asked why the modem credit was not issued earlier, and I advised there were no records after January 22, to confirm the modem was returned Also, I advised the complainant that the Company did not credit him for the period from May 21, to May 31, when SAHSI service was not working The Company issued a time-out-of-service credit of $and the new adjusted balance is $I reassured the complainant that HT informed [redacted] of this change Sincerely, Nathan G [redacted] Specialist – Customer Relations
Aloha! I spoke to the complainant on December 14, 2015, at 4:58PM I apologized for her experience and let her know that I will work with the Residential Customer Service Office to help her understand her rates and promotions and other possible options that will meet her needs I have a commitment to follow up with the complainant on December 15, Mahalo, Dana W [redacted]
I left the complainant a phone message on 8/17/that I was following up on their Revdex.com complaint, and to please call me at 643-3377, Monday - Friday, between 8:a.m and 4:p.m
[redacted] [redacted] Hello,My name is [redacted] and I recently filed a complaint with the Revdex.com against Hawaii TelcomI wanted to update you that the business has contacted me directly and has satisfactorily resolved the fraudulent chargeThey have refunded the money to my account and I have accepted their resolutionMy complaint ID# is [redacted] Thank you for your help, the Revdex.com was able to help me greatly with this disputed chargeIf you need any more information feel free to email me or call me at [redacted] .- [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I returned Dana's phone callAfter missing each other on the phone a couple of times, I was able to speak to her on the phone.It's finally good to have one person assigned to help me get the installation done, the billing straightened out, and being able to log in to my account online.Here's the current status - Dana will contact the department responsible for solving whatever the problem is so the technician can install the cable/internet (it's frustrating because I work from home and rely on the internet); for the billing Dana is sending a check to me for the amount they charged me while I had no service; I received an email this morning to reset my login for the online account, so I will check that email to reset my accountWithout being able to check my account, I couldn't retrieve my statements, so I couldn't tell if the amount they are refunding me is correct.Thank you for your help Revdex.com! I was trying to work this out with Hawaiian Telcom the past months myself but couldn't get anywhere because the customer service reps I spoke with had to authority to deal with thisThey said they would contact the appropriate people/departments but nothing ever got done.I understand they are fielding phone calls all day, so my call is one of hundreds they handle dailyBut to be left on their "to do" list when they can see I haven't had service for months is ridiculous! Unless there are other customers who are experiencing worse problems than me, I don't understand how they could let this continue for so longThat would mean there are a lot of unhappy customers and the company is doing a poor job overall.I hope Hawaiian Telcom can find a way to prioritize customer problems so that we don't have to resort to complaining to the Revdex.com and waste your time also.Thank you again for your help through all of thisHopefully they can do whatever they need to do so that the cable/internet can be installed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: When my internet service was disconnected back in July 2014, why did Hawaiian Tel workers tell me that new equipment was needed to have my internet service restored? Also, I didn’t receive a written statement on what was found by the Hawaiian Tel tech on 12/14/For example, the disconnected internet wires for my internet in a Hawaiian Tel box down the road and the removal of a filter from my house box Sincerely, John A***