Hawaiian Telcom ("Company") recognizes and apologizes for the lack of communication after the initial problem was determinedHowever, after receiving this complaint, the Company did its best to help the complainant understand that the conduit, which is underground on the complainant's property, was clogged and that Hawaiian Telcom was not able to repair or replace the wiring that ran through the conduitThe Company attempted to help the customer locate the specific location of the obstruction in the conduit and explained it was their responsibility to maintain the conduit. The complainant's were asked to repair or replace the conduit at their expense, which is in accordance of the tariffs filed with the Public Utilities Commission (“PUC”)The specific tariff, Section DUnderground Connections, No1, states "In areas where the Company maintains an underground distribution system for its own operational purposes, or in redevelopment or urban renewal areas where it furnishes underground facilities, or where the Company is required by law to construct its facilities underground, the Company will, at its expense, extend the individual service connection (service lateral) underground to the property line of each lot occupied by an applicant or Customer in accordance with its established construction standardsThe Company will determine the point on the property line to which it will extend its underground constructionThe applicant or Customer at his expense shall perform all trenching and backfill and furnish, install and maintain on his property the required underground conduit system (conduit, pull boxes, etc.) satisfactory to the CompanyThe Company will then furnish, install and maintain in accordance with its construction standards and at its expense up to feet of underground wiring on the applicant's or Customer's propertyThe applicant or Customer will be required to bear the installed cost of any wiring required in excess of feet."Although the complainant may not have installed the underground conduit facilities, it is still the property owner’s responsibility to maintain it to the Company’s satisfaction in order for the Company to maintain its facilities (wiring) to provide its services.On June 28, 2016, the Company sent another technician to the complainant's propertyThis technician was able to temporarily restore the complainant’s service. However, the Company recommends that the conduit on their property either be cleared or replaced in order for the Company to repair or replace its wiring. With regards to service credits, the Company will provide them in accordance with the tariffs filed with the PUC, specifically Section 1.26.2, which states “The liability, if any, of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects occurring in the course of furnishing services or facilities, or both, by the Telephone Company shall in no event exceed an amount equal to the proportionate charge of the Customer for the period during which such mistake, omission, interruption, delay, error or defect occurs.”
Complaint: ***
I am rejecting this response because: I attempted to call this am to ms Dana W*** messages all morningAgain this is really bad customer service Trying to fix this situation and she has not called back since 8am this am .Horrible service
Sincerely,
*** ***
Revdex.com, I spoke with the complainant on July 27, regarding her concerns about Hawaiian Telcom (“HT” or “Company”) High Speed Internet (“HSI”) service and the level of customer service she received from Company representatives I apologized that Company representatives may not have
fully reviewed the HSI options that were available when the complainant first contacted HT to order phone and internet services. We also recognized an opportunity where HT representatives the complainant worked with thereafter, could have investigated further as to why internet speed seemed slow. The complainant’s feedback has been referred to the responsible department and appropriate action has been taken Regarding service issues, a technician was dispatched on July 27, 2016, and the complainant confirmed HSI problem was resolved The complainant has a pending order to upgrade internet service on August 4, 2016. We agreed I would follow up with her later that day or on August 5, 2016. The complainant has my contact information, should she have any further questions Sincerely, Nathan G*** Customer Relations Specialist
Aloha! I spoke to the complainant on December 14, 2015, at 4:58PM. I apologized for her experience and let her know that I will work with the Residential Customer Service Office to help her understand her rates and promotions and other possible options that will meet her needs. I have a
commitment to follow up with the complainant on December 15, 2015. Mahalo, Dana W*** ***
This responds to the complainant’s
concern about Hawaiian Telcom (“HT” or “Company”) charges of $He asked
that the charges be credited
I spoke with the complainant on October
23, 2015. We reviewed that on July 31,
2015, he authorized the Company to install our ***
Bundle, order reference
number ***, which included phone service for telephone number *** ***, our Go Local Plus calling features, and our Call More long distance
plan. The order was scheduled to be
completed on August 3, 2015, and a technician did not have to be dispatched,
since the complainant confirmed that there were pre-existing phone jacks in his
home
He explained to me that he had also
contacted the cable company to install his TV service, and they offered him
phone service as well, which he accepted
When his HT phone service was not working
on August 3, 2015, the complainant felt there was no need to contact the
Company because the cable company had a pending TV and phone installation
The complainant’s first Company invoice
was dated August 7, 2015. He incurred
total charges of $50.30, which represents charges for the pro-rated period from
August 3, to August 6, 2015, and charges for the regular monthly bill
cycle from August 7, to September 6,
The complainant’s HT account had to be in active status in order for the
cable company to process their port order, which was completed on August 25,
The complainant’s final bill dated
September 7, 2015, reflected pro-rated credits of $for the period from
August 25, to September 6, 2015, leaving a final balance of $32.12, which
is the amount that the complaint is disputing
I advised the complainant that my
investigation found that HT completed his install order as authorized by him
and he confirmed that he did not contact HT regarding any service issues he
might have experienced after the order was completed. Therefore, the Company finds that the complainant
was billed correctly for services provided and no credits will be issued
I spoke to the complainant at 2:p.mthis afternoon and apologized for her experience. She provided details of her complaint and I assured her that I would work with the appropriate offices to determine root cause and take corrective actions. I reviewed that there was
definite lack of follow up on December 3, 2015, when she expected to have her request to disconnect service submitted by representatives at Hawaiian Telcom's Kahala location, which resulted in continued billing. I also confirmed that her second request to disconnect telephone service on January 20, 2016, was completed and explained that her January 16, 2016, invoice does not reflect that. I apologized that our representative did not provide proper expectations regarding removal of the service being reflected on the next invoice, which is her invoice dated February 16, 2016. The complainant also shared that her internet service is not working properly since disconnecting her telephone service. I have arranged to have the complainant contacted this evening, January 26, 2016, between 9:p.mand 10:p.mas she requested. I will follow up with the complainant to ensure that all matters have been addressed and again on February 18th or 19th to review her February 16, 2016, invoice. The complainant can reach me at 643-3377, Monday through Friday, between 8:a.mand 4:p.m. Mahalo, Dana Wong
On July 6, 2016, at 8:23AM, I called the complainant's contact number and left a voice message asking that he call me back to provide me with the Hawaiian Telcom account or telephone number. Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 643-3377, Monday through Friday, 8:a.m
to 4:p.m
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT YET satisfactory to meFASTER SERVICE has been placed,however not yet working properlyThe company had returned the following day to try and get service to work and I was not yet completely satisfied with speedThe Internet service continues to be spotty and shuts on and offSince new speed has been placed inside the home I haven't had ANY CONTACT with anyone regarding any feedbackService techs have communicated with me that a new router box was needed and he would return with that after speaking with office reps
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***. They did contact me however, they are going to get back to me as far as an estimated time of when they think they will fix the phone line.The complaint is still open however, they are in touch with me so I am satisfied that they contacted me - still waiting for resolution
Sincerely,
*** ***
I emailed the complainant on 4/19/17, to confirm MrScott B***, President and CEO - Hawaiian Telcom (“HT”) received the complaint, and apologized for the frustration that occurred. He asked that I follow up on his behalf with the complainant I advised the complainant that I
would work HT’s residential customer service department regarding billing corrections to his account, and would follow up with him shortly thereafter I provided the complainant with my contact information if he had any further questions Mahalo, Nathan G***
Complaint: ***
I am rejecting this response because: When my internet service was disconnected back in July 2014, why did Hawaiian Tel workers tell me that new equipment was needed to have my internet service restored? Also, I didn’t receive a written statement on what was found by the Hawaiian Tel tech on 12/14/For example, the disconnected internet wires for my internet in a Hawaiian Tel box down the road and the removal of a filter from my house box
Sincerely,
John A***
Called complainant's daytime phone and left a message asking that she call ***, Monday through Friday, between 8:a.mand 4:p.m. to provide her father's Hawaiian Telcom phone or account number
Thank you for providing the opportunity to resolve this complaint. Unfortunately, the telephone contact number provided by the complainant, ***, is not a valid telephone number. As a result, I am unable to contact the complainant. According to Hawaiian Telcom Records, the
sent appropriate forms to the address of record on September 13, 2016, but has not received the completed and signed Affidavit Regarding the Telephone of the Decedent ("form") authorizing the termination of the telephone account in question. On November 20, 2017, another form was sent. Upon receipt, services will be terminated. The request for credits will be determined if the complainant is able to provide a copy of the notarized form or proof that they no l***er own the home where service is being provided. Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 808-643-3377, Monday through Friday, 8:a.mto 4:p.m
6/1/@ 5:03PM I spoke to the complainant and, apologized for the inconvenience. Let him know that Hawaiian Telcom (“HT”) representative incorrectly told him that HT does not deal with *** ** ***. Explained that customers are able to make payments at *** *** ***s, but
accepts payments from most banks. Verified HT records incorrectly spells his last name and let him know I will submit a request to have it corrected. To resolve this complaint, I am working on either reversing his 5/10/payment of $or having an expedited refund check issued. I will follow up with the complainant to provide proper expectations. Provided my contact information, Dana W***, ***, Monday through Friday, 8:a.mto 4:p.m
Complaint: ***
I am rejecting this response because: You can make all the excuses that you want but my position is that we did not have service and should not be required to pay for something that we did not receive The fact that they issued a work order or whatever does not mean that service was actually connected and I don't think they can verify that The fact that we did not call them to tell them there was no service when we were going to change companies still does not confirm that there was actually service provided We did not have service and should not be required to pay for something we did not receive
Sincerely,
*** ***
Revdex.com, I spoke with the complainant on October 11, 2016, to confirm Hawaiian Telcom was in receipt of his Revdex.com complaint I called the complainant on his cellular phone and advised I am working with the residential billing office to restore phone and internet services, which should be completed within hours. He explained that his cellular phone reception is not good. He understands that I will call him on his landline on October 12, to further review his billing concerns Sincerely, Nathan G*** Specialist-Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** ***
*** *** *** * ***Our situation with Hawaiian TelCom HAS NOT been resolved, as reflected on the Revdex.com Website, and has actually gone from bad to worse The Customer Service Representative, Dana W***, has been very nice and has indeed had our calls forwarded to my cell phone (DANA DID INFORM ME THAT WE, THE CUSTOMER, ARE RESPONSIBLE THROUGH OUR CELLULAR PROVIDER, FOR ANY COSTS) but we STILL HAVE NO LAND LINE PHONE SERVICE and continue to get billed My husband took another morning off from work to meet with the service technician, Allan, who was was scheduled by Dana to come to the house on Friday, 6/ The “technician” said he was only there to explain, no do any repairs, and that the problem was with our conduit He further explained that it was our responsibility to dig it up, repair it and replace it (He informed my husband that they normally would have told us that it was our problem and we should “deal with it” but because of the complaint they were going above and beyond their responsibility to the customer to try to explain it.) Another bill arrived at the same time the technician was telling us we would never have any service until we dug up this “conduit” and repaired it ourselves (see attached) We had been reassured by three different people at Hawaiian TelCom that our bill was expunged and there would be no further billing until this was resolved There was also reference to other specialists who had been to our home (WE NEVER SAW OR SPOKE TO ANY OF THESE PEOPLE) and a lot of technical jargon There was a vague reference to where they THOUGHT this problem was and the suggestion was made to me to have buy husband dig it up or hire a contractor We have been told at least times, by different Hawaiian Telcom personnel, that our area is a “difficult area” and that many others are having problems with underground connections We have no idea what this means nor did we install any underground equipment Now there is yet ANOTHER appointment set up, we need to take off from work AGAIN, and someone is supposed to come out to show us (???) where we are supposed to dig up some box with cables and then call them back??!! We purchased our home 10+ years ago and paid to have Hawaiian TelCom provide our land line and fax line We have been customers for years - here and at our previous home We want our land line and fax line restored (perhaps they need to put in another “conduit”) and a letter stating that we do not owe anything to Hawaiian Telcom and will not be billed until the service is restored With respect, I implore you to update the status of this complaint in your files Thank you.*** ***-***
Hawaiian Telcom ("Company") recognizes and apologizes for the lack of communication after the initial problem was determinedHowever, after receiving this complaint, the Company did its best to help the complainant understand that the conduit, which is underground on the complainant's property, was clogged and that Hawaiian Telcom was not able to repair or replace the wiring that ran through the conduitThe Company attempted to help the customer locate the specific location of the obstruction in the conduit and explained it was their responsibility to maintain the conduit. The complainant's were asked to repair or replace the conduit at their expense, which is in accordance of the tariffs filed with the Public Utilities Commission (“PUC”)The specific tariff, Section DUnderground Connections, No1, states "In areas where the Company maintains an underground distribution system for its own operational purposes, or in redevelopment or urban renewal areas where it furnishes underground facilities, or where the Company is required by law to construct its facilities underground, the Company will, at its expense, extend the individual service connection (service lateral) underground to the property line of each lot occupied by an applicant or Customer in accordance with its established construction standardsThe Company will determine the point on the property line to which it will extend its underground constructionThe applicant or Customer at his expense shall perform all trenching and backfill and furnish, install and maintain on his property the required underground conduit system (conduit, pull boxes, etc.) satisfactory to the CompanyThe Company will then furnish, install and maintain in accordance with its construction standards and at its expense up to feet of underground wiring on the applicant's or Customer's propertyThe applicant or Customer will be required to bear the installed cost of any wiring required in excess of feet."Although the complainant may not have installed the underground conduit facilities, it is still the property owner’s responsibility to maintain it to the Company’s satisfaction in order for the Company to maintain its facilities (wiring) to provide its services.On June 28, 2016, the Company sent another technician to the complainant's propertyThis technician was able to temporarily restore the complainant’s service. However, the Company recommends that the conduit on their property either be cleared or replaced in order for the Company to repair or replace its wiring. With regards to service credits, the Company will provide them in accordance with the tariffs filed with the PUC, specifically Section 1.26.2, which states “The liability, if any, of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects occurring in the course of furnishing services or facilities, or both, by the Telephone Company shall in no event exceed an amount equal to the proportionate charge of the Customer for the period during which such mistake, omission, interruption, delay, error or defect occurs.”
Complaint: ***
I am rejecting this response because: I attempted to call this am to ms Dana W*** messages all morningAgain this is really bad customer service Trying to fix this situation and she has not called back since 8am this am .Horrible service
Sincerely,
*** ***
Revdex.com, I spoke with the complainant on July 27, regarding her concerns about Hawaiian Telcom (“HT” or “Company”) High Speed Internet (“HSI”) service and the level of customer service she received from Company representatives I apologized that Company representatives may not have
fully reviewed the HSI options that were available when the complainant first contacted HT to order phone and internet services. We also recognized an opportunity where HT representatives the complainant worked with thereafter, could have investigated further as to why internet speed seemed slow. The complainant’s feedback has been referred to the responsible department and appropriate action has been taken Regarding service issues, a technician was dispatched on July 27, 2016, and the complainant confirmed HSI problem was resolved The complainant has a pending order to upgrade internet service on August 4, 2016. We agreed I would follow up with her later that day or on August 5, 2016. The complainant has my contact information, should she have any further questions Sincerely, Nathan G*** Customer Relations Specialist
Aloha! I spoke to the complainant on December 14, 2015, at 4:58PM. I apologized for her experience and let her know that I will work with the Residential Customer Service Office to help her understand her rates and promotions and other possible options that will meet her needs. I have a
commitment to follow up with the complainant on December 15, 2015. Mahalo, Dana W*** ***
This responds to the complainant’s
concern about Hawaiian Telcom (“HT” or “Company”) charges of $He asked
that the charges be credited
I spoke with the complainant on October
23, 2015. We reviewed that on July 31,
2015, he authorized the Company to install our ***
Bundle, order reference
number ***, which included phone service for telephone number *** ***, our Go Local Plus calling features, and our Call More long distance
plan. The order was scheduled to be
completed on August 3, 2015, and a technician did not have to be dispatched,
since the complainant confirmed that there were pre-existing phone jacks in his
home
He explained to me that he had also
contacted the cable company to install his TV service, and they offered him
phone service as well, which he accepted
When his HT phone service was not working
on August 3, 2015, the complainant felt there was no need to contact the
Company because the cable company had a pending TV and phone installation
The complainant’s first Company invoice
was dated August 7, 2015. He incurred
total charges of $50.30, which represents charges for the pro-rated period from
August 3, to August 6, 2015, and charges for the regular monthly bill
cycle from August 7, to September 6,
The complainant’s HT account had to be in active status in order for the
cable company to process their port order, which was completed on August 25,
The complainant’s final bill dated
September 7, 2015, reflected pro-rated credits of $for the period from
August 25, to September 6, 2015, leaving a final balance of $32.12, which
is the amount that the complaint is disputing
I advised the complainant that my
investigation found that HT completed his install order as authorized by him
and he confirmed that he did not contact HT regarding any service issues he
might have experienced after the order was completed. Therefore, the Company finds that the complainant
was billed correctly for services provided and no credits will be issued
I spoke to the complainant at 2:p.mthis afternoon and apologized for her experience. She provided details of her complaint and I assured her that I would work with the appropriate offices to determine root cause and take corrective actions. I reviewed that there was
definite lack of follow up on December 3, 2015, when she expected to have her request to disconnect service submitted by representatives at Hawaiian Telcom's Kahala location, which resulted in continued billing. I also confirmed that her second request to disconnect telephone service on January 20, 2016, was completed and explained that her January 16, 2016, invoice does not reflect that. I apologized that our representative did not provide proper expectations regarding removal of the service being reflected on the next invoice, which is her invoice dated February 16, 2016. The complainant also shared that her internet service is not working properly since disconnecting her telephone service. I have arranged to have the complainant contacted this evening, January 26, 2016, between 9:p.mand 10:p.mas she requested. I will follow up with the complainant to ensure that all matters have been addressed and again on February 18th or 19th to review her February 16, 2016, invoice. The complainant can reach me at 643-3377, Monday through Friday, between 8:a.mand 4:p.m. Mahalo, Dana Wong
On July 6, 2016, at 8:23AM, I called the complainant's contact number and left a voice message asking that he call me back to provide me with the Hawaiian Telcom account or telephone number. Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 643-3377, Monday through Friday, 8:a.m
to 4:p.m
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT YET satisfactory to meFASTER SERVICE has been placed,however not yet working properlyThe company had returned the following day to try and get service to work and I was not yet completely satisfied with speedThe Internet service continues to be spotty and shuts on and offSince new speed has been placed inside the home I haven't had ANY CONTACT with anyone regarding any feedbackService techs have communicated with me that a new router box was needed and he would return with that after speaking with office reps
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***. They did contact me however, they are going to get back to me as far as an estimated time of when they think they will fix the phone line.The complaint is still open however, they are in touch with me so I am satisfied that they contacted me - still waiting for resolution
Sincerely,
*** ***
I emailed the complainant on 4/19/17, to confirm MrScott B***, President and CEO - Hawaiian Telcom (“HT”) received the complaint, and apologized for the frustration that occurred. He asked that I follow up on his behalf with the complainant I advised the complainant that I
would work HT’s residential customer service department regarding billing corrections to his account, and would follow up with him shortly thereafter I provided the complainant with my contact information if he had any further questions Mahalo, Nathan G***
Complaint: ***
I am rejecting this response because: When my internet service was disconnected back in July 2014, why did Hawaiian Tel workers tell me that new equipment was needed to have my internet service restored? Also, I didn’t receive a written statement on what was found by the Hawaiian Tel tech on 12/14/For example, the disconnected internet wires for my internet in a Hawaiian Tel box down the road and the removal of a filter from my house box
Sincerely,
John A***
Called complainant's daytime phone and left a message asking that she call ***, Monday through Friday, between 8:a.mand 4:p.m. to provide her father's Hawaiian Telcom phone or account number
Thank you for providing the opportunity to resolve this complaint. Unfortunately, the telephone contact number provided by the complainant, ***, is not a valid telephone number. As a result, I am unable to contact the complainant. According to Hawaiian Telcom Records, the
sent appropriate forms to the address of record on September 13, 2016, but has not received the completed and signed Affidavit Regarding the Telephone of the Decedent ("form") authorizing the termination of the telephone account in question. On November 20, 2017, another form was sent. Upon receipt, services will be terminated. The request for credits will be determined if the complainant is able to provide a copy of the notarized form or proof that they no l***er own the home where service is being provided. Mahalo, Dana W***, Hawaiian Telcom Customer Relations, 808-643-3377, Monday through Friday, 8:a.mto 4:p.m
6/1/@ 5:03PM I spoke to the complainant and, apologized for the inconvenience. Let him know that Hawaiian Telcom (“HT”) representative incorrectly told him that HT does not deal with *** ** ***. Explained that customers are able to make payments at *** *** ***s, but
accepts payments from most banks. Verified HT records incorrectly spells his last name and let him know I will submit a request to have it corrected. To resolve this complaint, I am working on either reversing his 5/10/payment of $or having an expedited refund check issued. I will follow up with the complainant to provide proper expectations. Provided my contact information, Dana W***, ***, Monday through Friday, 8:a.mto 4:p.m
Complaint: ***
I am rejecting this response because: You can make all the excuses that you want but my position is that we did not have service and should not be required to pay for something that we did not receive The fact that they issued a work order or whatever does not mean that service was actually connected and I don't think they can verify that The fact that we did not call them to tell them there was no service when we were going to change companies still does not confirm that there was actually service provided We did not have service and should not be required to pay for something we did not receive
Sincerely,
*** ***
Revdex.com, I spoke with the complainant on October 11, 2016, to confirm Hawaiian Telcom was in receipt of his Revdex.com complaint I called the complainant on his cellular phone and advised I am working with the residential billing office to restore phone and internet services, which should be completed within hours. He explained that his cellular phone reception is not good. He understands that I will call him on his landline on October 12, to further review his billing concerns Sincerely, Nathan G*** Specialist-Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** ***
*** *** *** * ***Our situation with Hawaiian TelCom HAS NOT been resolved, as reflected on the Revdex.com Website, and has actually gone from bad to worse The Customer Service Representative, Dana W***, has been very nice and has indeed had our calls forwarded to my cell phone (DANA DID INFORM ME THAT WE, THE CUSTOMER, ARE RESPONSIBLE THROUGH OUR CELLULAR PROVIDER, FOR ANY COSTS) but we STILL HAVE NO LAND LINE PHONE SERVICE and continue to get billed My husband took another morning off from work to meet with the service technician, Allan, who was was scheduled by Dana to come to the house on Friday, 6/ The “technician” said he was only there to explain, no do any repairs, and that the problem was with our conduit He further explained that it was our responsibility to dig it up, repair it and replace it (He informed my husband that they normally would have told us that it was our problem and we should “deal with it” but because of the complaint they were going above and beyond their responsibility to the customer to try to explain it.) Another bill arrived at the same time the technician was telling us we would never have any service until we dug up this “conduit” and repaired it ourselves (see attached) We had been reassured by three different people at Hawaiian TelCom that our bill was expunged and there would be no further billing until this was resolved There was also reference to other specialists who had been to our home (WE NEVER SAW OR SPOKE TO ANY OF THESE PEOPLE) and a lot of technical jargon There was a vague reference to where they THOUGHT this problem was and the suggestion was made to me to have buy husband dig it up or hire a contractor We have been told at least times, by different Hawaiian Telcom personnel, that our area is a “difficult area” and that many others are having problems with underground connections We have no idea what this means nor did we install any underground equipment Now there is yet ANOTHER appointment set up, we need to take off from work AGAIN, and someone is supposed to come out to show us (???) where we are supposed to dig up some box with cables and then call them back??!! We purchased our home 10+ years ago and paid to have Hawaiian TelCom provide our land line and fax line We have been customers for years - here and at our previous home We want our land line and fax line restored (perhaps they need to put in another “conduit”) and a letter stating that we do not owe anything to Hawaiian Telcom and will not be billed until the service is restored With respect, I implore you to update the status of this complaint in your files Thank you.*** ***-***