Copy Rite Printing, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** & *** ***
We can say it's still pending to the point that the credit she was referring to has not appear to this date (Jan 4, 2017) on our latest statement with a due date of Jan 18, We sent an inquiry today (Jan 4, 2016) to Audi Financial Services (AFS) regarding the check she mentioned to us and on her response to you Thank you so much for your help

In response to the credit for Mr& Mrs*** not showing on their statement as of January 4, 2017, I contacted our business office to find out what happened to the check. They checked with the bank and at that point the check had not been cashed. That check was then cancelled by our business office and a new check was issued and sent via FedEx to Audi Financial Services on Friday, January 13th, 2017. Our business office is going to let us know when the check is cashed and once we have that information, I will contact Mr*** to let him know so this issue can be resolved.*** ***Finance DirectorAudi San Diego*** ***
*** ***

It has been determined several years ago that *** Automotive is in no way responsible for this agreement made by the *** GroupLegally, *** was and is responsible for any such agreement

In response to the credit for Mr& Mrs*** not showing on their statement as of January 4, 2017, I contacted our business office to find out what happened to the check. They checked with the bank and at that point the check had not been cashed. That check was then cancelled by our business office and a new check was issued and sent via FedEx to Audi Financial Services on Friday, January 13th, 2017. Our business office is going to let us know when the check is cashed and once we have that information, I will contact Mr*** to let him know so this issue can be resolved.*** ***Finance DirectorAudi San Diego*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The agreement signed with *** Auto Group states that "liability will continue to the successors of Dealership"This makes Kuni Automotive legally liable for the Lifetime Oil Change PromotionIt is apparent that Audi of San Diego/Kuni Automotive does not have a valid basis that the agreement with *** Auto Group does not transferI would like to see documentation, and proper written proof in where it clearly states that Audi of San Diego is not liable for the free lifetime oil change. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** & *** ***
I am still not accepting because today has been week already since the check was sent thru FedEx and still nothing is credited to my account with AFS(I just checked my account today)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I contacted *** *** and apologized. We worked out a resolution that he is happy with. We are installing his LoJack on Wednesday, January 18th, and in addition Audi San Diego is refunding the full amount paid for the LoJackA check has been issued by our business office and
sent to the lien holder already. *** ***Finance DirectorAudi San Diego858-549-6019 Direct858-549-6018 Fax

Just making sure the response was received- a response was submitted by *** ***, sales manager at Audi San Diego on Friday, January 13th, 2017. After several emails with ***, and agreement was reached to have the vender *** install the camera and Audi San Diego will provide a
loaner to *** while the work is being done. Once the parts are here, we will arrange for *** to drop off her vehicle.*** ***Per-Owned Sales ManagerAudi San Diego On Jan 13, 2017, at 11:AM, ***rey *** wrote:Ok ***, The parts will be here the middle of next week, I will have a loaner car available as wellThe guy from our vendor will call me as soon as the parts are in and I will email you as soon as I hear from himJust so you know tooIt is going to be installed right in the factory location screen=-)*** . From: *** *** [mailto:***.***[email protected]] Sent: Thursday, January 12, 7:PM To: ***rey *** Subject: Re: BaCamera Thank you so much! I appreciate it. On Jan 12, 2017, at 6:PM, ***rey *** wrote:***- I should be able to arrange a loanerI will call the vendor tomorrow and schedule a loaner car for when they will have the parts in stockWhich they may already, I just don’t know and don’t want to make promises I can’t keep. You will hear from me tomorrow, have a great evening. *** From: *** *** [mailto:***.***[email protected]] Sent: Thursday, January 12, 6:PM To: ***rey *** Subject: Re: BaCamera Perfect! The sooner the better works for meDropping my car off would make it easier however, would I be able to use a loaner car for the duration? On Jan 12, 2017, at 3:PM, ***rey *** wrote:***- We have a couple of vendors that can do this workI would be glad to arrange this and let you know when you can drop your car off if this makes it easierWe most often use a vendor called ***, they do not do work for individuals only dealerships and have always done an excellent jobThey are who I would use if having DVD headrests installed and such things. From: *** *** [mailto:***.***[email protected]] Sent: Tuesday, January 10, 6:AM To: ***rey *** Subject: Re: BaCamera Hi ***, I appreciate your apology & getting back to me on the situation in a timely mannerBack in September, I did receive a quote just to be curious on how much the back up camera would actually costI only quoted one place which was La Jolla Audio Inc, I attached a copy of their estimate belowHowever, I didn't keep in contact due to the uncertainty whether that was a good deal or notIf you had a vendor in mind that would be more suitable then that would be betterAgain, I do appreciate the time you took out to reach me in order to get this situation resolvedI look forward to hearing from you soon. - *** On Jan 9, 2017, at 4:PM, ***rey *** wrote:Hi ***, My name is *** *** I am a manager at Audi San DiegoI would like to get this back up camera situation remedied for youI understand you have someone that will do it for $Is that correct? If so, please let me know their name and number and I will get them paid so you can have the camera installedIf not, I have a vendor that will do it I apologize for the time and effort you have put into making this happen and desire to fix the problem as soon as possible Please feel free to respond to this email and I will get the process going as fast as possible. *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** & *** ***
I will not wait for the day period, because the resolution might take a little bit longer but I think we're making progress I just sent a secured email on my account to Audi Financial Services regarding the check from *** *** and gave them my authorization that *** can talk or communicate with them about this issue The attached copy of the check that *** sent is not really a verification that the check cleared on their bank account It's just a voucher that a check was issued A copy to *** of this response e-mail to you will hopefully open up to end this issue Thank you very much for your great help.*** & *** ***

I spoke to Mr*** *** on 12/ and apologized for the delay in responding to his concern. I informed him that his refund check, including interest, was sent to his lender (AFS) on December 8th and the credit should be reflected on his next statement. He was very nice and
pleased that the issue was resolved and wishes us all happy holidays J *** *** Finance Director Audi San Diego *** ***
*** ***

I verified with *** at AFS, ext***, that the check was received and the credit posted to Mr***’ account on 1/17/2017. The representative at AFS stated that Mr*** can verify this by calling *** or via his account on the AFS website. Thank you, *** *** ***Finance DirectorAudi San Diego*** ***
*** ***

The "Lifetime" Oil change the *** is referring to was an agreement with the *** Auto GroupKuni purchased the Audi Dealership over years agoAudi San Diego is not responsible for agreements set forth by the *** group. The said agreement was not entered into by Audi San Diego or
Kuni Automotive

? I contacted *** *** and apologized.? We worked out a resolution that he is happy with.? We are installing his LoJack on Wednesday, January 18th, and in addition Audi San Diego is refunding the full amount paid for the LoJackA check has been issued by our business office and
sent to the lien holder already.? ? ? *** ***Finance DirectorAudi San Diego858-549-6019? Direct858-549-6018? Fax

I wanted to let you know that I both emailed and called the customer.? I also sent him the requested letter on company letterhead with an apology for running his credit.? ? ? *** ***Audi Sales ManagerAudi San Diego###-###-#### T###-###-#### F?
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*** *** *** *** *** **
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? ***,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Please accept my sincerest apologies for Audi San Diego running your creditI have attached a formal apology on company letter headI will be forwarding you a letter for the Credit bureau in a few days.? ? ? ? ? ? ? ? ? ? ? ? *** ***Audi Sales ManagerAudi San Diego###-###-#### T###-###-#### F?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** & *** ***
I am still not accepting because today has been week already since the check was sent thru FedEx and still nothing is credited to my account with AFS(I just checked my account today)

The free oil change program was offered by the previous owners *** Centres.? I apologize, but I do not have access to the purchase agreement between Kuni Automotive and *** Centres

I have attached a copy of the check and verification that it cleared our account on 1/17/17.? Audi Financial will not speak to us in regards to his account without his permission.? Mr*** needs to contact AFS and provide them with this information or give them permission to talk to us in regards to this matter and his account? Thank you, ? ***? *** ***Finance DirectorAudi San Diego*** ***
*** ***

I verified with *** at AFS, ext***, that the check was received and the credit posted to Mr***’ account on 1/17/2017.? The representative at AFS? stated that Mr*** can verify this by calling *** or via his account on the AFS website.? Thank you,? *** ? *** ***Finance DirectorAudi San Diego*** ***
*** ***