Copy Rite Printing, Inc

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with? *** ***, the service manager at Audi Palo Alto, and requested assistance for our customer *** *** with getting his wheels fixed and also the vehicle smogged.? I followed that up with an email to *** with the customer information*** responded saying the
customer is set for an appointment this Thursday for wheel repairs and smog.*** ***| General Sale ManagerAudi San Diego***
*? Good Afternoon Your customer is set for this coming Thursday for wheel repairs and smog I will forward a copy of your smog for DMW purposes.Let me know if you need anything else ? Best ? ? *** S*Service Manager ? W: (650) 852-1543F:? ? (650) 644-0506Audi Palo Alto? Embarcadero Road, Palo Alto, CA? 94303Please? click here for directions? to Audi Palo Alto from your home or office.? From: *** *** Sent: Thursday, March 09, 2:PM To: *** *** Cc: *** *** *** *** *** *** *** *** Subject: RE: Revdex.com Complaint ? No problem I just left him a voice mail ? Best ? *** S*C: (925) 389-9292? ? W: (650) 852-1543F:? ? (650) 644-0506Audi Palo Alto? Embarcadero Road, Palo Alto, CA? 94303Please? click here for directions? to Audi Palo Alto from your home or office.? From: *** *** Sent: Thursday, March 09, 2:PM To: *** *** Cc: *** *** *** *** *** *** *** *** Subject: FW: Revdex.com Complaint ? ***,? Thanks for taking my call today.? Here is the contact info for our customer? Thanks for assisting with this guy!? We need to fix a couple of wheels, and if it’s all 4, then so be it.? Also, it is a TDI and it needs to be smogged for DMV.? I’ll contact him and have him call you, as well.? ? ? ? ? ? ? ? ? ? CUSTOMER? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CO-BUYERCust#: 157588Name:? *** *** ***L,F:? ? ***,*** ***Addr:? *** *** ***City:? *** ***State: CAZip:? ? 95125Cnty:? *** ***HP#:? ? (*** *** ** ***WP#:? Sincerely,? *** ***General Sales ManagerAUDI SAN DIEGO858-549-??" direct 702-373-*** ??" cellular

Just making sure the response was received-? a response was submitted by *** ***, sales manager at Audi San Diego on Friday, January 13th, 2017.? After several emails with ***, and agreement was reached to have the vender *** install the camera and Audi San Diego will provide a
loaner to *** while the work is being done.? Once the parts are here, we will arrange for *** to drop off her vehicle.*** ***Per-Owned Sales ManagerAudi San Diego? ? On Jan 13, 2017, at 11:AM, ***rey *** wrote:Ok ***, ? The parts will be here the middle of next week, I will have a loaner car available as wellThe guy from our vendor will call me as soon as the parts are in and I will email you as soon as I hear from himJust so you know tooIt is going to be installed right in the factory location screen=-)*** .? From: *** *** [mailto:***.***[email protected]] Sent: Thursday, January 12, 7:PM To: ***rey *** Subject: Re: BaCamera? Thank you so much! I appreciate it.? On Jan 12, 2017, at 6:PM, ***rey *** wrote:***-? I should be able to arrange a loanerI will call the vendor tomorrow and schedule a loaner car for when they will have the parts in stockWhich they may already, I just don’t know and don’t want to make promises I can’t keep.? You will hear from me tomorrow, have a great evening.? *** ? From: *** *** [mailto:***.***[email protected]] Sent: Thursday, January 12, 6:PM To: ***rey *** Subject: Re: BaCamera? Perfect! The sooner the better works for meDropping my car off would make it easier however, would I be able to use a loaner car for the duration?? On Jan 12, 2017, at 3:PM, ***rey *** wrote:***-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We have a couple of vendors that can do this workI would be glad to arrange this and let you know when you can drop your car off if this makes it easierWe most often use a vendor called ***, they do not do work for individuals only dealerships and have always done an excellent jobThey are who I would use if having DVD headrests installed and such things.? From: *** *** [mailto:***.***[email protected]] Sent: Tuesday, January 10, 6:AM To: ***rey *** Subject: Re: BaCamera? Hi ***,? ? I appreciate your apology & getting back to me on the situation in a timely mannerBack in September, I did receive a quote just to be curious on how much the back up camera would actually costI only quoted one place which was La Jolla Audio Inc, I attached ? a copy of their estimate belowHowever, I didn't keep in contact due to the uncertainty whether that was a good deal or notIf you had a vendor in mind that would be more suitable then that would be betterAgain, I do appreciate the time you took out to reach me in order to get this situation resolvedI look forward to hearing from you soon.? - ***? On Jan 9, 2017, at 4:PM, ***rey *** wrote:Hi ***,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? My name is *** *** I am a manager at Audi San DiegoI would like to get this back up camera situation remedied for youI understand you have someone that will do it for $Is that correct? If so, please let me know their name and number and I will get them paid so you can have the camera installedIf not, I have a vendor that will do it? I apologize for the time and effort you have put into making this happen and desire to fix the problem as soon as possible? Please feel free to respond to this email and I will get the process going as fast as possible.? *** ***
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** & *** ***
We can say it's still pending to the point that the credit she was referring to has not appear to this date (Jan 4, 2017) on our latest statement with a due date of Jan 18, ? We sent an inquiry today (Jan 4, 2016) to Audi Financial Services (AFS) regarding the check she mentioned to us and on her response to you? Thank you so much for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
I will not wait for the 5 day period, because the resolution might take a little bit longer but I think we're making progress.  I just sent a secured email on my account to Audi Financial Services regarding the check from [redacted] and gave them my authorization that [redacted] can talk or communicate with them about this issue.  The attached copy of the check that [redacted] sent is not really a verification that the check cleared on their bank account.  It's just a voucher that a check was issued.  A copy to [redacted] of this response e-mail to you will hopefully open up to end this issue.  Thank you very much for your great help.[redacted] & [redacted]

I spoke with [redacted], the service manager at Audi Palo Alto, and requested assistance for our customer [redacted] with getting his wheels fixed and also the vehicle smogged.  I followed that up with an email to [redacted] with the customer information. [redacted] responded saying the...

customer is set for an appointment this Thursday for wheel repairs and smog.[redacted]| General Sale ManagerAudi San Diego[redacted]
* Good Afternoon Your customer is set for this coming Thursday for wheel repairs and smog I will forward a copy of your smog for DMW purposes.Let me know if you need anything else  Best   [redacted] S. [redacted]Service Manager  W: (650) 852-1543F:   (650) 644-0506Audi Palo Alto  1730 Embarcadero Road, Palo Alto, CA  94303Please click here for directions to Audi Palo Alto from your home or office. From: [redacted] Sent: Thursday, March 09, 2017 2:50 PM To: [redacted] Cc: [redacted] Subject: RE: Revdex.com Complaint  No problem I just left him a voice mail  Best  [redacted] S. [redacted]C: (925) 389-9292   W: (650) 852-1543F:   (650) 644-0506Audi Palo Alto  1730 Embarcadero Road, Palo Alto, CA  94303Please click here for directions to Audi Palo Alto from your home or office. From: [redacted] Sent: Thursday, March 09, 2017 2:47 PM To: [redacted] Cc: [redacted] Subject: FW: Revdex.com Complaint  [redacted], Thanks for taking my call today.  Here is the contact info for our customer.  Thanks for assisting with this guy!  We need to fix a couple of wheels, and if it’s all 4, then so be it.  Also, it is a TDI and it needs to be smogged for DMV.  I’ll contact him and have him call you, as well.            CUSTOMER                           CO-BUYERCust#: 157588Name:  [redacted]L,F:   [redacted],[redacted]Addr:  [redacted]City:  [redacted]State: CAZip:   95125Cnty:  [redacted]HP#:   ([redacted]WP#: Sincerely, [redacted]General Sales ManagerAUDI SAN DIEGO858-549-6011 – direct 702-373-[redacted] – cellular

I spoke to Mr. [redacted] on 12/28  and apologized for the delay in responding to his concern.  I informed him that his refund check, including interest, was sent to his lender (AFS) on December 8th and the credit should be reflected on his next statement.  He was very nice and...

pleased that the issue was resolved and wishes us all happy holidays J   [redacted] Finance Director Audi San Diego [redacted]
[redacted]

I have attached a copy of the check and verification that it cleared our account on 1/17/17.  Audi Financial will not speak to us in regards to his account without his permission.  Mr. [redacted] needs to contact AFS and provide them with this information or give them permission to talk to us in regards to this matter and his account.   Thank you,   [redacted] [redacted]Finance DirectorAudi San Diego[redacted]

The "Lifetime" Oil change the [redacted] is referring to was an agreement with the [redacted] Auto Group. Kuni purchased the Audi Dealership over 5 years ago. Audi San Diego is not responsible for agreements set forth by the [redacted] group. The said agreement was not entered into by Audi San Diego or...

Kuni Automotive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The agreement signed with [redacted] Auto Group states that "liability will continue to the successors of Dealership". This makes Kuni Automotive legally liable for the Lifetime Oil Change Promotion. It is apparent that Audi of San Diego/Kuni Automotive does not have a valid basis that the agreement with [redacted] Auto Group does not transfer. I would like to see  documentation, and proper written proof in where it clearly states that Audi of San Diego is not liable for the free lifetime oil change. Regards,
[redacted]

It has been determined several years ago that [redacted] Automotive is in no way responsible for this agreement made by the [redacted] Group. Legally, [redacted] was and is responsible for any such agreement.

The free oil change program was offered by the previous owners [redacted] Centres.  I apologize, but I do not have access to the purchase agreement between Kuni Automotive and [redacted] Centres.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I wanted to let you know that I both emailed and called the customer.  I also sent him the requested letter on company letterhead with an apology for running his credit.   [redacted]Audi Sales ManagerAudi San Diego###-###-#### T###-###-#### F 
[redacted]
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[redacted]
 [redacted],                 Please accept my sincerest apologies for Audi San Diego running your credit. I have attached a formal apology on company letter head. I will be forwarding you a letter for the Credit bureau in a few days.             [redacted]Audi Sales ManagerAudi San Diego###-###-#### T###-###-#### F