Core Digital Marketing Reviews (%countItem)
Core Digital Marketing Rating
Address: 6946 Tylersville Rd, West Chester, Ohio, United States, 45069-1511
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The High End Client Program is the best program I have ever embarked on. If you want to change your life and are prepared to do the work that this program lays out for you, give them a call now!
The leaders of this program will stick with you every step of the way...no matter what! They care, and have the hearts of servants!
Call now to sign up!
I learnt more in 2 weeks on *** from Core Digital Marketing than in the last 4 years. Core Digital Marketing is the only course that equally teaches mindset and technical expertise. They go beyond their call of duties and deliver their teachings with total integrity.
What a fabulous organization. High End Client Program under Kent L leadership is absolutely the best program for motivational and inspirational organization I have ever participated in!
Please accept my review for the best of the best
Claims to bring in high-end prospects. $8,000. Don't believe it. First onboarding call spent an hour trying to explain to one of the attendees how to download and save their powerpoint. Never got into the meat. Later, I had to request several times to get access to the files and materials promised. They sent me a link to a blank page. Next, I was supposed to get a one on one call with an associate. I waited 15 minutes beyond the designated time and finally gave up. Got a notification FROM THEM that I had missed my call.
By this time I was so frustrated and convinced they were a 2-bit organization, I asked for my $4k deposit back and refused to send them any more. Before we were done they were threatening to sue me.
Stay away from these people. They will surely rip you off. Lest you don't believe me, note the D+ rating. I should have looked before I did this; expensive lesson.
A quick note about ratings. I have been an accredited member of the Revdex.com for many years. We have a perfect, A+ rating. We got that by serving our clients. This company knows nothing about that.
Thank you for your feedback ***. We take all feedback (good and bad) seriously. However, it seems there was some confusion as to what you stated and what actually happened. First, your Onboarding call is not a group call. That is your initial kickoff call with your dedicated coach. The call that you mentioned missing was that call. All calls with your coach are done via Zoom meetings. For your particular session, a link to join the Zoom call was sent to you when you booked your time slot. The email and notice sent to you clearly stated that you need to click the link to join the call and that the coach will not be calling you.
The call that you mentioned that we took an hour to explain something to an attendee is one of our weekly group coaching calls to address any and all questions our members have. On those calls, we do not have a set time to end the calls. We stay on until everyone’s questions have been addressed so the length of the call will vary. Members submit their questions in advance and we focus on those first. Once those are addressed, we open the call to any additional questions. However, at no point in time on ANY call have we ever spent an hour trying to explain something to a member. If we are helping a member and it is clear that it will take a while (or if the question will not benefit the entire group), we will move that member and a support person into a separate breakout room so they can work one-on-one with that member to help them. No question is ever too big or too small for us to address. I’m sorry if we took too much time (in your opinion), but again, we’ve never used an hour trying to explain something as simple as downloading a PowerPoint. And to be honest, I’d rather spend extra time helping a member through an issue versus them feeling lost and frustrated.
Regarding your request for the return of your program fee (not deposit) – Instead of trying to address your concerns with us professionally, you sent a threatening and slanderous email, in which we responded with the following:
“We will forward your executed legal agreement to our counsel along with your threatening email below now. By no means, will we stand by and take your threats like presented below. We are prepared and willing to pursue you at whatever capacity needed within the terms of our agreement moving forward. Now, if you would like to speak cordially without threatening us, we can look at options (which may or may not include the waving of our legal rights to the collection of your additional $5,000 owed to our company). We will not tolerate slander or allow you to make/allege untrue statements about us or any of our companies, at any level.
What would you like to do?”.
Our response to involve our legal team was based solely on your initial message to us. Even then, we offered to address your concerns in a professional manner…yet we received no response from you.
Had you reached out to communicate that you had a specific question whether big or small, we would be MORE than happy to address it expeditiously and help you and your company grow just as we have with so many others.
I am glad the Revdex.com allows us the chance to respond so that anyone considering our services in the future can read the entire story and not just your view (and incorrect statement regarding our Revdex.com rating). Other members have also left their reviews here on Revdex.com and as anyone can see, they are happy with our services. In addition, we have plenty more reviews and testimonials from members on our website -
I heard about the ‘High-End Client Program’ and sat in on an initial call on November 15, 2017, where they teased the program and explained that it involved using *** to gain high paying clients. On November 17, I received an interview type ‘Breakthrough Session’ call by a “Business Strategist” to see if I was a fit for the program. In this initial intake conversation, I was led to believe that this was a one-to-one type of training. That if I had questions, I could reach out to the one person who was my contact for help. I was also told that spending only 1-hour per day, I would be able to progress with the program and succeed. The idea behind the program is that you’re able to reach out to new clients via ***. I explained that I’ve read other programs that also offered this and wanted to know how they were different. I was told that there were four (4) short questions that I would be provided that would help get the conversation started. These questions would get to the point where I would be able to connect with a potential client and that would lead to how to sell my graphic and web design services to them.
I was interested but also wanted to investigate the company. They pointed me to the fact that they had only 5-star reviews on *** and that they cannot fake those. They also told me about a couple of clients that they already had who were in a similar situation as I was. I looked up those people on *** and *** and found their profiles. I sent them messages to find out what they thought of the program and how it worked, but never heard back from them. I wanted to hold off and get more information but was told that I would lose out on the special $9,000 rate if I did and that I would have to pay the full price of $15,000 if I decided to join them at a later date. On November 18, 2017, I put $1,000 down to hold my place and then pulled together the $8,000 that I am disputing. Several times during that period they called me to find out how it was going and where the money was, I felt very pressured to pull this money together; otherwise, I would lose out on the program. This is some of what was promised:
“You'll learn...
• A proven 3-step system for putting all of your client attraction on 100% autopilot (No more chasing prospects)...
• A unique three-step formula that allows you to only attract high-quality leads and clients who know the value of what you're offering, and are ready to pull the trigger and buy your product or service.
• Why it's often more profitable to do the exact polar opposite of what everyone else is doing, especially online.”
In the end, for the price, I expected to be provided with the questions and have a person that I would work with to get me started and to succeed in the program. Additionally, it was marketed as 1-hour per day to be successful. However, the recordings in each module were between 1.5 and 2 hours. After the recordings, you were expected to do the work in the recordings so there is no possible way that you could be successful in only 1 hour a day. They also did not notify us in advance that it is recommended upgrading your *** service from the free to a more expensive paid version. So, in addition to the fees I paid High-End Client, I would also have to pay monthly fees to *** for an upgrade. Had I known this I would have reconsidered.
Services Actually Received:
After receiving access to the site, I started on the program. The first thing that I noticed was that the training was not professionally crafted. I belong to another program, which cost a lot less, that is better quality and better presented and actually does have one-to-one support in addition to conference calls to ask questions.
In the welcome email, they say, "This program is the polar opposite of other programs on the market and we expect you to be generating new clients within 1-2 weeks, NOT months or longer." However, because of the quality, I couldn't get through the training. In the first module was a recording of a group phone call from the several months prior. I couldn’t concentrate on what was being said as there were dogs barking and children screaming in the background. Throughout the recording, Kent L who runs the program is heard repeatedly asking people to please mute themselves. I didn’t get anything out of it, but I continued on because I wanted to get to my 4 questions. The next few rounds of training also had poor recordings of calls. I posted to the *** group that they run because that is where you’re directed to ask questions (you don't have a 1:1 contact), that I would like a transcript of the recordings so that I could take notes and highlight the important parts. I never received a response to that request.
I also never received the 4 questions. They tell you that the first question should be, “Thanks for connecting with me on ***. What’s your core business?” After that, you’re on your own. There are more recordings of people talking about their business but that didn’t help me. Aside from posting questions to the *** group, you’re expected to join coaching calls on Tuesday and Thursday at 11:00 and 12:30 respectively. I told them before I joined, that I have a full-time job and that I wouldn’t always be able to make these calls and they were okay with that but when I told them I wanted a refund the first thing they pointed out was that I was on that week’s Thursday call. Even the emails state, "In addition to the above, please save the information below on our Weekly Coaching Calls (date, time, how to join, etc.).
Unless you get a message from us that we are not having a call, please plan on attending!" So, it's not really a choice. You're expected to attend or you won't get the assistance that you need.
I did receive a “Transformational Business Call” from Halle E my first week, which helped me understand my own personal roadblocks and how to prepare for a future of consulting. I found the call very worthwhile but that was, in my opinion, part of the initial $1,000 deposit and not the remaining $8,000 that I put on the *** account.
After the first few days, I had my spouse who is also a corporate professional, listen to the recordings. He also agreed that they were unprofessional and difficult to follow. Seeing that no one responded to my question about transcripts, I decided that the program wasn’t for me and asked for a refund.
I did sign a contract that says that there are no refunds. However, they did not keep up their end of the contract: 1 hour a day to success, not having to attend the twice-weekly calls, no transcripts to follow along and make notes, horrible quality recordings.
If they honestly believed in their product, they wouldn't lock people into it. Not all systems or programs fit all people. This is the worst service I've ever worked with. I had a contract attorney read the contract and he said the problem with it is that Core Digital Marketing doesn't say what THEY'LL do, only what the participants will do.
Core Digital Marketing LLC
6946 Tylersville Rd., West Chester, OH 45069
***
***
AUGUST 21, 2018
Dear Sir/Madam,
The below information is in regard to the Consumer Complaint (#***) filed by *** for “Advertising Issues”.
Before I begin, I’d like to state for the record that prior to Mr. registering this complaint with the Revdex.com, he disputed his payment of $8,000 with his credit card company on 02/07/2018. We provided required evidence to his bank and on 5/10/2018 his bank ruled in our favor and returned the $8,000 to our account.
Our program is an intensive 12-weeks of business coaching services in the form of webinars, audio and/or visual presentations, video trainings, 36 live group coaching meetings with business experts (we run these every Tuesday, Wednesday, and Thursday), and periodic personal coaching and evaluation with a dedicated business coach (there are three 60-minute calls that they setup with their personal coach – one at start, one at midway through the program and one near the end of the program. In addition to those 3 set calls, we also provide additional personal coaching calls on an as-needed basis...and that varies widely depending on the customer and their needs). While the program content is meant to be completed in 8 weeks, we provide our clients 12 weeks to go through everything with full access. Once the 12 weeks are finished, all clients still have to access the training content for one full year (they just lose access to live coaching after the 12 weeks).
Mr. signed up for a call with one of our business strategists that occurred on 11/17/2017. That call lasted one hour and thirty-four minutes. The call focused on our strategist asking Mr. a variety of questions to understand his current business situation and goals, as well discussing how our program could be beneficial to him. (We only offer our services to those that we feel are a fit for our program and are willing to put in the required effort to succeed.) Mr. wanted to think about it and also wanted to talk with his husband about it. A follow-up call was scheduled for the next day (11/18/2017). On 11/18/2017 our rep spoke with Mr. for 10 minutes. On that call, he decided to place a $1,000 deposit because he needed time to get the other $8,000 from an investment account. He also stated that he wanted time to reach out to some of our members to talk to them about our program. Due to the next week being Thanksgiving, a follow-up call was scheduled for 11/27/2017. On 11/27/2017, our rep called Mr. as planned. Mr. stated that he was ready to move forward and wanted to make a payment of $8,000 on a credit card. However, when we tried running his credit card for that amount, it declined. He needed to contact his bank about the decline, but they were closed for the day. The final call with Mr. occurred on 11/30/2017. The reason for waiting 3 days for the final call was due to Mr. needing to make a payment on his credit card to allow the $8,000 charge to occur. So, on 11/30/2017, a payment of $8,000 was made and Mr. was onboarded into the program.
We record ALL of our calls with potential clients and we state this to them on our initial call. From the initial call to the final call, we spent over two hours and ten minutes on the phone with Mr.. When Mr. made his deposit on 11/18/2017, there were ZERO calls with him until 11/27/2017. In his complaint, Mr. stated that “Several times during that period they called me to find out how it was going and where the money was, I felt very pressured to pull this money together.” That simply did not happen. We do not use any high-pressure sales tactics. We only want people in our program that want to be in it and are willing to put in the work. For Mr. to state that he was contacted multiple times about the money is simply not truthful and I will gladly provide our phone records if needed. In addition to this letter, I also provided copies of the four call recordings (and the transcripts) with Mr. so you can hear for yourself that he was not pressured in any way. Also, on the 11/27/2017 call and the 11/30/2017 call, Mr. never mentioned to us that he had not spoken to any of our current members. On 11/18/2017, he stated that he reached out to a couple people. But on the subsequent calls when he told us he wanted to join the program, he did not mention anything about being hesitant because he had not spoken with the two people he reached out to. Unfortunately, we cannot control our members and force them to respond to every potential client that reaches out to them.
Another complaint by Mr. was that he only needed one hour a day to dedicate to our program. In the first call recording, at the 1:07:07 mark, our rep tells him and he repeats back that spending “one to two hours a day will not be difficult”. The simple fact is that most of our clients do spend one to two hours a day working the program. There are also some that do it less and some that do it more. Due to the fact that we track and log all usage of our systems, we have a very clear picture of how much time our members are spending in the program.
Mr. also stated that “the recordings in each module were between 1.5 and 2 hours”. Again, this is simply not true. As I mentioned earlier, we have 8 modules that are built to be able to go through in 8 weeks...yet we provide 12 weeks of live support, which gives them 4 extra weeks to get through the material with the live support (and they still have access to all materials for a full year). We tell all of our members that module 1 is by far the most time intensive and then the following modules are easier to get through. Module 1 consists of 5 lessons. The total time for the recordings in Module 1 is 3 hours and 10 minutes. Let’s assume Mr. worked the program 5 days a week. That would be 5 to 10 hours a week...which is plenty of time to go through recordings and do the required work for Module 1.
Mr. also made claims about poor recordings, lack of support, required weekly calls, and not being told to upgrade his *** service. First, we do not tell members they need to upgrade their *** service. We tell them about the different levels of service *** provides and what the differences are. Every member is different as to what their requirements are for ***. We tell our members to go through the short video that explains the differences, so they can determine for themselves if they want to upgrade ***. Of all the members in our program, less than 15% have actually upgraded to a paid version of ***. In fact, we encourage members to use ***’s free 30- day trial of the paid service before they commit to it, so they can make sure they will gain value from it.
Regarding our weekly calls...they are not required. Yes, they are very helpful for the ones that join the calls, but in no way are they a requirement. And that is not the only way to get support. We have a dedicated support email address, as well online support forums. At the time Mr. started the program, we also had a private *** group for support and group networking. I did not see any post from Mr. about transcripts of calls. However, we do not provide call transcripts and that was never promised to him.
To address his issue with the call recording quality – we use Zoom meetings for all of our group calls, which is one of the top online meeting platforms. The actual recording quality is excellent. Unfortunately, we cannot control background noise from members on our group calls. We actively mute anyone that is not actually speaking. Is there occasional background noise on some of the calls? Absolutely. But within a few seconds, that member is muted out. These recordings are specifically the weekly group coaching calls that are not required material. All of the required training material that are recordings are with a single person speaking and providing the training.
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While Mr.’s complaint is focused on “Advertising Issues”, that simply is not the case. We are very clear and upfront about our program and the requirements involved. We spent over two hours on the phone with him prior to starting the program because we want all of our members to be fully aware of what they are signing up for.
The main goal for our program is to help people grow their business. It’s not easy. In fact, it is hard work and we are very upfront about that with every prospective member. Unfortunately, we can’t do the work for people. They have to take ownership of their own success and put the work in. The ones that do put in the work will find success...and we will always continue to work with and help those that are willing to do that. But in Mr.’s case, he wasn’t willing to put in the required effort. He was given the tools & training that he signed up for, but just didn’t take advantage of them. In life and in business, you get out of it what you put in. However, he gave up...and instead of allowing us to help him like we do all of our clients, he quit and disputed his payment to the program (and his credit card company sided with us in the dispute).
Warm regards,
Matt B
Partner
Core Digital Marketing LLC
Page 3
(Original document attached)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
Although I disagree with what was included in the company's response, I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
There was pressure to move forward, it was highly suggested that we were to upgrade our *** accounts, I did post a question about transcripts due to the poor quality of the audio files on *** and never received a response. Here you have the situation of the little guy fighting a corporate attorney. I didn't expect to have this poor quality service and they do require you to be on the calls; that is the first thing they pointed out when I called to complain and ask for a refund.
In the end, my credit card company did credit my account the $8,000 so the situation is resolved. However, I still find their business practices suspect. Interesting that it took them 4 months to respond.
Regards