CoreLogic SafeRent, Inc.

In
her complaint, *** *** states that there is incorrect information being
reported in her CoreLogic
SafeRent ("SafeRent") consumer report, and she
requests that such inaccurate information be corrected
Please note that Corelogic
SafeRent, LLC (“SafeRent”) is a consumer reporting agency as defined in the
Fair Credit Reporting Act (“FCRA”).
SafeRent maintains public landlord/tenant and criminal court records,
which it provides to its clients who are typically landlords and property
management companies for the purpose of determining housing eligibility of
prospective tenants.
Our records indicate that on or
around August 26, 2015, *** *** submitted a dispute to our office regarding
the reporting of certain public record information (the “Information”) that was
appearing in her SafeRent consumer report.
In accordance with our obligations under section of the FCRA, we
reinvestigated the matter and based upon our research, we deleted the Information
from the file we maintain on *** ***.
On or around September 3, 2015, we
mailed *** *** the results of our reinvestigation.
Should you or *** *** have any
additional questions or concerns, please feel free to contact us at
***

April 28, Dear *** ***:This letter is in response to your correspondence dated April 14, 2014, regarding the complaint filed with your office by ***.Corelogic SafeRent, LLC (“SafeRent”) is a consumer reporting agency as defined in the Fair Credit Reporting Act
(“FCRA”)SafeRent maintains public landlord/tenant and criminal court records, which it provides to its clients who are property owners and landlords in the multifamily housing industry for the purposes of determining housing eligibility of an applicantRecords are returned based upon certain matching criteria; however, due to the nature of public records, the records returned may or may not pertain to the applicant.Our records indicate that on or about March 10, 2014, *** submitted a dispute to our office regarding the reporting of certain public record information that was appearing on his SafeRent consumer reportIn accordance with our obligations under section of the FCRA, we reinvestigated the dispute to determine whether the disputed information was inaccurate, and we recorded the current status of the disputed information, or deleted the information, as applicable, from the file we maintain on the consumer.On March 20, 2014, we mailed the consumer the results of our reinvestigation.SafeRent endeavors to provide consumers with a prompt and efficient responseShould you or the consumer have any additional questions or concerns, please feel free to contact us at ###-###-####.Sincerely,Corelogic SafeRent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I should not have to wait a week for this company to fix the errors in their systemThey submitted fraudulent information in regards to my background, and I immediately faxed them the correct informationA quick, free public search of court house records proves that their information is inaccurate, so I do not understand why their investigation took so longTheir red tape is of no concern to me when I am trying to move and I am being denied because this company has supplied information in regards to my backgroundPerhaps my biggest concern is how this company can affect someone's livelihoodErroneous information is being given out that can prevent someone from obtaining housing or employment, like it did in my caseI would like to know what steps this company takes to ensure that the information in their system is accurate and up-to-dateA quick *** search provides MANY, MANY bad reviews on this companyIt seems I am not the only person who has experienced issues with this companyThe claim the company makes on their website is a complete LIEPerhaps it is time for ANOTHER class action lawsuit to be brought against CoreLogic" CoreLogic SafeRent connects you with the most comprehensive and up-to-date informationOur advanced technology models are statistically validated based on facts, not intuition or rules, ensuring a degree of consistency and reliability unmatched in the industryWhatever decision or information service you use, you’ll find the same simple data entry process, rapid turnaround and clear concise results that eliminate the need for judgment calls by your leasing professionals." - A complete and utter falsehood.
Regards,
*** ***

February 5, 2015Dear *** ***:
This letter is in response to the complaint filed with your office by *** ***In her complaint, *** *** states that incorrect information is appearing on her CoreLogic SafeRent (“SafeRent”) consumer report.Please note that SafeRent is
a consumer reporting agency as defined in the Fair Credit Reporting Act (“FCRA”)SafeRent maintains public landlord/tenant and criminal court records which it provides to its clients who are typically property management companies and landlords in the multi-family housing industry for the purposes of evaluating housing eligibility of an applicantRecords are returned based upon certain matching criteria; however, due to the nature of public records, the records returned may or may not pertain to the applicant.Our records indicate that on or about December 29, 2014, *** *** submitted a dispute to our office regarding the reporting of certain public record information that was appearing on her SafeRent consumer reportIn accordance with our obligations under section of the FCRA, we reinvestigated the dispute to determine whether the disputed information was inaccurate, and we recorded the current status of the disputed information, or deleted the information, as applicable, from the file we maintain on *** ***.On January 23, 2015, we mailed the results of our reinvestigation to *** ***SafeRent endeavors to provide consumers with a prompt and efficient responseShould you or *** *** have any additional questions or concerns, please feel free to contact us at ###-###-####Sincerely,
Jeff W SrManager, Risk and Control

In
her complaint, *** *** states that CoreLogic SafeRent (“SafeRent”), a tenant
screening company, is
incorrectly reporting certain information (the “Information”)
in her consumer report and she requests that SafeRent remove the Disputed Information
from the file it maintains on her
Pursuant
to section 611(a)(1)(A) of the Fair Credit Reporting Act (“FCRA”), if the
completeness or accuracy of any item of information contained in a consumer’s
file at a consumer reporting agency is disputed by the consumer and the
consumer notifies the agency directly of such dispute, the agency shall conduct
a reasonable reinvestigation to determine whether the disputed information is
inaccurate and record the current status of the disputed information, or delete
the item from the file before the end of the 30-day period beginning on the
date on which the agency received the notice of the dispute from the consumer
Our
records indicate that on December 30, 2015, *** *** disputed the Information
directly with SafeRent. In accordance
with our obligations under section of the FCRA, we investigated the matter
and based upon our research, we deleted the Information from the file we
maintain on *** ***. On or around
January 8, 2016, we mailed the results of our reinvestigation to *** ***
If
*** *** has any questions, she may call our Consumer Services Department at
###-###-####

Recently applied for a new apartmentThis company was used to pull my credit report, which is normalHowever, the company performed full credit inquires on my credit report in the same dayEach inquiry negatively impacts my scoreThere is nothing that can remedy this situation at this point except time, but I will make sure to proactively check what companies are responsible for pulling my credit reportIf this happens again from CoreLogic (or dba First Advantage Saferent), I will make a more substantial complaint

We were denied on-base housing through the privatized housing due to a negative criminal background check against my husbandDespite entering his SSN and identifying information, the background check that was provided was for a different and criminal manLuckily, the government at the gate had already run a criminal background check off of his SSN that came back clear and correctWe were able to resolve the issue ourselves by connecting the Housing Department with The Visitor Center at the main gateI still proceeded to call Core Logic to make sure this NEVER happens againI was told there was nothing that could be done and that it would probably happen againMy husband shares a common first/last name and birth-date with a career criminalHe doesn't share he same middle name or SSN however I was told these often are not used for the background checkThis has effected his employment and now almost cost us our base privileges

In
his complaint, *** *** states that CoreLogic SafeRent (“SafeRent”) is
reporting incorrect information
in a consumer report that it prepared on his
wife, and he requests that such inaccurate information be corrected
Please note that Corelogic
SafeRent, LLC (“SafeRent”) is a consumer reporting agency as defined in the
Fair Credit Reporting Act (“FCRA”).
SafeRent maintains public landlord/tenant and criminal court records,
which it provides to its clients who are typically landlords and property
management companies for the purpose of determining housing eligibility of
prospective tenants.
Our records indicate that on or
around November 19, 2015, *** ***’s wife submitted a dispute to our office
regarding the reporting of certain public record information (the
“Information”) that was appearing in her SafeRent consumer report. In accordance with our obligations under
section of the FCRA, we reinvestigated the matter and based upon our
research, we deleted the Information in the file we maintain on *** ***’s wife.
On or around November 19, 2015, we
mailed the results of our reinvestigation to *** ***’s wife.
Should you or the consumer have any
additional questions or concerns, please feel free to contact us at
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response from the business, because they are not changing their policy of reporting incorrect information on housing applicants. In fact, in their response, they admit to spreading false information. In their letter, they say themselves that "Due to the nature of public records, the records returned may or may not pertain to the applicant." Therefore, instead of using an applicant's social security number to ensure correct information, they are still depending on faulty information collection that results in people being denied housing. 
Regards,
[redacted]

As far as I know I only have information on the one at [redacted] - Rockville , MD [redacted] . I have been given four phone numbers for them .
###-###-####
2. ###-###-####
3. ###-###-####
4. ###-###-####
All the correspondence I have recieved has had the...

Maryland return address .  I was looking for the fax number that I was given and I found that letter says Corelogic Saferent LLC ,  Consumer Relation Department , P.O. Box[redacted] , San Diego , CA [redacted] .
Appently the business is is Maryland and their consumer relations office is in California .
The fax number that they asked me to send the papers to is ###-###-#### . I sent the material at 9:10 AM today . This is all the same company  . their consumer relations office is in California and the rest of the business is in Maryland .
I think the complaint would be about both setions of the company . Thank you for bringing this to my attension I will contact the San Diego Revdex.com about this also .
thank you for your help
[redacted]

April 30, 2014
Dear [redacted]:This letter is in response to your correspondence dated April 14, 2014, regarding the complaint filed with your office by [redacted].Corelogic SafeRent, LLC (SafeRent) is a consumer reporting agency as defined in the Fair Credit Reporting Act (FCRA)....

SafeRent maintains public landlordtenant and criminal court records, which it provides to its clients who are property owners and landlords in the multifamily housing industry for the purposes of determining housing eligibility of an applicant. Records are returned based upon certain matching criteria; however, due to the nature of public records, the records returned may or may not pertain to the applicant.Our records indicate that on or about April , 2014, [redacted] submitted a dispute to our office regarding the reporting of certain public record information that was appearing on his SafeRent consumer report. In accordance with our obligations under section 611 of the FCRA, we reinvestigated the dispute to determine whether the disputed information was inaccurate, and we recorded the current status of the disputed information, or deleted the information, as applicable, from the file we maintain on the consumer.On April 4, 2014, we mailed [redacted] the results of our reinvestigation.
In connection with [redacted]s complaint filed with the Revdex.com, we have left several voicemail messages for him to contact us so that we can answer any further questions, concerns or issues that he may have regarding his SafeRent report.
SafeRent endeavors to provide consumers with a prompt and efficient response. Should you or the consumer have any additional questions or concerns, please feel free to contact us at [redacted]Sincerely,Corelogic SafeRent Consumer Disputes Dept.

Good afternoon,
Based on the information provided the complainant, [redacted], regarding her criminal report that was provided to [redacted] at [redacted] on 8/19/2014; we do not show any criminal records appearing on the report that was used in conjunction with her...

application for employment with them; therefore there are no criminal records (or reports) to amend, correct or modify.
The criminal report provided to our client ([redacted] at [redacted]), on [redacted], reflects "No Records Found" as a result of the report findings, therefore we have not provided false or slanderous information to our client regarding the applicant/ consumer.  
It does not appear that [redacted] has made any attempts to contact our Consumer Relations Department to seek disclosure of her file to determine exactly what was provided to the [redacted] at [redacted] during her application process, nor has she made any contact with our office attempting to dispute any information that she believes to be inaccurate on her SafeRent consumer file.
Should [redacted] wish to obtain disclosure of her SafeRent consumer file, or dispute any information that she believes to be inaccurate on it, she should contact the Consumer Relation Department (toll free) at: ###-###-####. She may also wish with send them her request in writing via fax, mail or email at : ###-###-#### (fax), [email protected] (email), and PO Box 509124, San Diego CA, 92150.
 
Thank you,
Dominique M[redacted]
 
CoreLogic SafeRent
Consumer Relation Supervisor

This email is in response to the correspondence we
received from your office regarding...

the complaint filed by [redacted]. 
Please note that CoreLogic SafeRent
("SafeRent") is a consumer reporting agency as defined in the Fair
Credit Reporting Act ("FCRA"). 
SafeRent maintains public landlord/tenant and criminal court records,
which it provides to its clients who are typically property management
companies and landlords for the purposes of determining housing eligibility of
an applicant.
From the content of [redacted]’ complaint, it
appears as though her husband desires to dispute certain items of information
that are appearing in his SafeRent consumer report. However, [redacted] does
not provide any identifying information pertaining to her husband.
Pursuant to section 611 of the FCRA, if [redacted]’
husband notifies us directly that he wants to dispute the accuracy or
completeness of items of information contained in his SafeRent consumer report,
SafeRent will, free of charge, (a) reinvestigate the disputed items to
determine whether such items are inaccurate, (b) record the current status of
the disputed information or delete the information, as applicable from the file
it maintains on [redacted]’ husband, and (c) provide the results of our
reinvestigation directly to [redacted]’ husband.
SafeRent's Consumer Disputes Department can be
reached at P.O. Box [redacted], San Diego, CA [redacted], or by calling our toll free
telephone number at ###-###-####.

In her complaint, [redacted]...

[redacted] states that there is inaccurate information being reported in her CoreLogic SafeRent (“SafeRent”) consumer report.
 
SafeRent is a tenant screening company and a reseller of the credit information provided by the three national consumer reporting agencies ([redacted]). Each time SafeRent prepares a new consumer report for its clients (who are typically landlords or property management companies) that contains [redacted] credit information, it orders such credit information from one or more of the three [redacted].  
 
SafeRent will (a) process this complaint as a dispute in accordance with the applicable requirements set forth in section 611 of the Fair Credit Reporting Act, and (b) provide the reinvestigation results directly to [redacted].

November 13, 2014
Dear [redacted]:This letter is a follow up response to the complaint filed with your office by [redacted].In her complaint, [redacted] states that incorrect information is appearing on her CoreLogic SafeRent (“SafeRent”) consumer report.Please note that SafeRent is a consumer reporting agency as defined in the Fair Credit Reporting Act (“FCRA”). SafeRent maintains public landlord/tenant and criminal court records which it provides to its clients who are (a) employers for the purposes of evaluating employment eligibility of an applicant, and (b) property owners and landlords in the multi-family housing industry for the purposes of evaluating housing eligibility of an applicant. Records are returned based upon certain matching criteria; however, due to the nature of public records, the records returned may or may not pertain to the applicant.Our records indicate that we have left over five (5) voicemail messages for [redacted] to call us to obtain additional information in order for us to process her dispute. Once [redacted] contacts us and provides us with the additional information, then, in accordance with our obligations under section 611 of the FCRA, we will (a) reinvestigate her dispute to determine whether the disputed information was inaccurate and record the current status of the disputed information, or delete the information, as applicable, from the file we maintain on [redacted], and (b) provide [redacted] with our reinvestigation results.If you or [redacted] have any further questions or concerns, please contact our Consumer Disputes Department at either ###-###-#### or ###-###-#### and ask for Ms. Lynnell D[redacted] who can assist with your request.Sincerely,Jeff W., Sr. Manager, Risk and Control

We are still in the process of researching this matter. As such, we respectfully request an extension until April 10th to provide a definitive response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The information provided is incorrect.  The inquiry was NOT in association with [redacted] at [redacted].
Once again this inquiry was made through [redacted] Management and the results returned several criminal charges that after much investigation do not belong to me!!!  Check your records and try again.
Regards,
[redacted]

This e-mail is in response to correspondence we received from your office dated Novembe 17, 2014, regarding the complaint filed by [redacted]. 
Corelogic SafeRent, LLC (“SafeRent”) is a consumer reporting agency as defined in the Fair Credit Reporting Act (“FCRA”).  SafeRent maintains public landlord/tenant and criminal court records, which it provides to its clients who are typically property owners and landlords in the multi-family housing industry for the purposes of determining housing eligibility of an applicant. Records are returned based upon certain matching criteria; however, due to the nature of public records, the records returned may or may not pertain to the applicant.
In his complaint, [redacted] disputed certain public record information that was appearing on his SafeRent consumer report.   In accordance with our obligations under section 611 of the FCRA, we reinvestigated the dispute to determine whether the disputed information was inaccurate, and we recorded the current status of the disputed information, or deleted the information, as applicable, from the file we maintain on [redacted]. 
On November 19, 2014, we mailed the results of our reinvestigation to [redacted].
SafeRent endeavors to provide consumers with a prompt and efficient response.  Should you or [redacted] have any additional questions or concerns, please feel free to contact us at ###-###-####.

Review: Hello,

Re: [redacted]: [redacted] I am writing because I recently applied for an apartment, and was declined. I then received a letter from your Organization that contains very interesting information that is included in your files. I am very disheartened to learn that the information you have, caused me to waste $150.00 for an online application, being denied tenancy, and on top of that – knowing that the information contained in your filed is 100% inaccurate. This has me very concerned with the way this country and the way business being conducted is headed. And I am pissed off and am not going to idly stand by and allow you to tarnish my name.

Your business model is heavily flawed, if all you can do is attempt to match a name to an address – and then come up with the wrong information and the wrong person – with the same name. I’ve never been evicted from an apartment in Brooklyn.

So this is what is going to happen... CoreLogic, will clearly and effectively remove my name from your records, since I have never lived at that address in your files. Your information doesn’t even contain my Social Security number and Birthdate. So once you’ve concluded your investigation, that will show you’ve got the wrong person (no matching SS# or Birthdate) – You will submit the correct findings back to CV @ [redacted] and make sure my application is approved.

I ask that there be no questions regarding this and no back and forth. You clearly have the wrong person. You will be required to do actual work and investigate and make sure you have the correct information and do right by me! That’s all. I expect to hear from you no later than COB today!Desired Settlement: I ask that there be no questions regarding this and no back and forth. You clearly have the wrong person. You will be required to do actual work and investigate and make sure you have the correct information and do right by me! That’s all. I expect to hear from you no later than COB today!

Business

Response:

This e-mail is in response to correspondence we received from your office dated Novembe 17, 2014, regarding the complaint filed by [redacted].

Review: Core Logic services has provided inaccurate information about me to their clients. As a result I have been denied service. In order to dispute their provided information I contacted Safe rent by phone and was given a list of necessary items to fax. I gathered all information and faxed on 2/19/13.

I followed up and was told that my fax had been received and that the dispute would be handled.

Today is 3/12/13 and I called again to follow up to see that the claim was handled. The service representative told me that my dispute had been overlooked due to confusion about my case, yet nobody had contacted me to clarify. I was told that my dispute resolution time (30days) would be reset. The information being provided by Safe logic is prohibiting me from entering into a residential lease, and the lease I am currently in ends this week.Desired Settlement: I'd like to see Safe Rent properly update the information they are providing their clients. Where they show I have 2 felony convictions, I need those removed in accordance with the court order I have provided them. I also would like to see them reimburse me for: any fee their client may charge me for attaining records, as well as the dues I am obligated to pay as a result of any inconvenience.

Business

Response:

See attachment or check attachment tab.