Cornerstone Credit Services LLC

This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the...

“Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited.       April 20, 2018     Revdex.com Case ID: [redacted]              [redacted]   Thank you for the opportunity to respond to the complaint filed by [redacted] (“Mr. [redacted]”) on April 11, 2018.   I had the opportunity to speak with Mr. [redacted] today regarding his complaint.  I advised him that our office had mailed documentation for the account to the address he had listed within his complaint.  After speaking with Mr. [redacted], he decided to pay the account in full. In response, Cornerstone will mail him a letter stating the account is paid in full as well as expedite an update to all three credit bureaus, reporting that the account had been paid.  Cornerstone will also send a copy of the credit bureau update to Mr. [redacted].   In closing, if Mr. [redacted] should have any further questions regarding this response, he may contact me directly at 907-770-8120, or toll-free at 1-877-375-8100.   Sincerely,   Jeremy R[redacted] Director of Collections

This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the...

“Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited.
 
 
May 16, 2017
 
Revdex.com Case ID: [redacted]                  [redacted]
 
Thank you for the opportunity to respond to the complaint filed by [redacted] (“Mr. [redacted]”) on May 6, 2017.
 
On March 29, 2017, Mr. [redacted] contacted Cornerstone with questions regarding his account.  It was agreed that Cornerstone would contact our client and provide answers to the questions Mr. [redacted] had about insurance/payment coverage.  Cornerstone also agreed to send Mr. [redacted] the documentation for his account.  Cornerstone did communicate with our client and we do have the necessary documentation to validate the debt.  The employee who handled the call on March 29, 2017 no longer works for Cornerstone. He did not make his manager aware of the account and required follow-up prior to leaving the Company.
 
The unpaid account was reported to the credit bureau on May 1, 2017.  Cornerstone erred in the timing of reporting the account. The account was processed for deletion on May 10, 2017.  We apologize for this error and have taken steps to improve the handling of this type of issue.
 
In summary, Cornerstone has mailed out the necessary documentation to validate the account directly to Mr. [redacted]. The account has been processed for credit deletion.
 
In closing, if Mr. [redacted] should have any further questions regarding his account or this response, he can contact me directly at 907-770-8120, or toll-free at 1-877-375-8100.
 
Sincerely,
 
Jeremy R[redacted]
Director of Collections

Cornerstone did not receive the original complaint on 10/07/2016 and would like an additional 10 days to respond.
Sincerely,
[redacted]
Director of Collections

This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the...

“Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited.  September 22, 2015 Revdex.com Case ID: [redacted]                  [redacted] Thank you for the opportunity to respond to the complaint filed by [redacted] (“Mrs. [redacted]”) on August 24, 2015.  Cornerstone Credit Services (“Cornerstone”) received the complaint via email on August 24, 2015. Cornerstone has received no less than 19 recorded messages and or direct contact from Mrs. [redacted] since March 2014.  Upon each request made, Cornerstone has mailed out a statement of accounts.  A statement was most recently requested on August 7, 2015 and it was mailed out on August 8, 2015.  Cornerstone has thoroughly reviewed every account that has been listed into our office for collections with Mrs. [redacted] on multiple occasions. Our most recent communication with Mrs. [redacted] was on August 24, 2015.  Due to the high volume of calls and messaged placed to our office, I handled the call directly. Mrs. [redacted] has requested a copy of who she owes as her desired settlement.  Cornerstone will mail a statement today, September 22, 2015.  I ask that if Mrs. [redacted] has any questions regarding the statement that she contact me directly.  In summary, Cornerstone has thoroughly reviewed each account that has been listed in our office for collections with Mrs. [redacted].  Due to the high volume of calls and recorded messages from Mrs. [redacted], Cornerstone requests that any future calls be made to the Director of Collections.  Lastly, Cornerstone will mail a statement of accounts out to Mrs. [redacted] today.  Cornerstone trusts this response answers any questions your office has regarding Mrs. [redacted]’s complaint.  If you should have any other questions, or require any other information, please contact the undersigned. Sincerely,  Jeremy R[redacted]Director of Collections

This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the...

“Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited.   September 4, 2015 Revdex.com Case ID: [redacted] Thank you for the opportunity to respond to the complaint filed by [redacted] (“Mr. [redacted]”) on September 1, 2015. Mr. [redacted]’s complaint states that he was treated unprofessionally and in a disrespectful way by one of our representatives. Additionally, Mr. [redacted] states that he has been paying faithfully every month all he could afford. Mr. [redacted] current balance with interest is $6948.58.  His most recent payment of $100 was posted to his account on September 1, 2015.  Other than missed payments for July and August 2015, Mr. [redacted] has made regular and consistent payments for years.  Our representatives may suggest a portion of the annual Alaska Permanent Fund Dividend (PFD) be applied towards a consumer’s indebtedness; however, this is voluntary on the part of the consumer. It is not our policy to require a portion of the PFD be used for repayment of a debt. We apologize for the communication with Mr. [redacted] and our office regarding this matter. Please be assured that Cornerstone takes this complaint, and any consumer complaint, very seriously. Mr. [redacted] may continue to make his regular monthly payments as he has done. In summary, Cornerstone apologizes for the unprofessionalism received from our collection representative. Consumer complaints are investigated promptly, thoroughly, and dealt with appropriately. Cornerstone trusts this response answers any questions your office has regarding Mr. [redacted]’s complaint.  If you have any other questions, or require any other information, please contact the undersigned. In closing, if Mr. [redacted] should have any further questions regarding his account or this response, he can contact me directly at [redacted], or toll-free at [redacted] Sincerely,  Jeremy R[redacted]Director of Collections

This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the...

“Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited. August 16, 2017   Revdex.com Case ID: [redacted]              [redacted]   Thank you for the opportunity to respond to the complaint filed by [redacted] (“[redacted]”) on August 8, 2017.   [redacted]’s complaint states that he disputed a bill directly with Cornerstone Credit Services (“Cornerstone”), and that in return was notified that Cornerstone could not find him or his account in collections.   On August 2, 2017 Cornerstone received a dispute letter via fax from telephone number [redacted].  The 310 area code connects to Los Angeles, California and the surrounding area.  The written dispute contained a return address for the consumer that did not entirely match that of our records.  The contents of the letter were found to be nearly identical to similar letters received from other (unrelated) consumers.  Therefore, Cornerstone had reason to believe that the dispute letter was submitted from a credit repair organization and not directly from [redacted].   In response to the letter, Cornerstone informed [redacted] in writing on August 3, 2017, that we received the dispute but would not be performing an investigation.  Cornerstone did, however, identify the disputed account within the company’s collection system and processed the account as disputed to the credit bureau on August 2, 2017.   [redacted]’s complaint contained an address and telephone number that matched our company records.  Cornerstone has received the account documentation from General Communication Inc. and has mailed this documentation to the return address listed in [redacted]’s complaint.   In summary, Cornerstone has processed the account as disputed with the credit bureau and has mailed out the account documentation to [redacted]
[redacted]   In closing, if [redacted] should have any further questions regarding his account or this response, he may contact me directly at [redacted], or toll-free at 1-877-375-8100.   Sincerely,   Jeremy R[redacted] Director of Collections

August 14, 2015 Revdex.com Case ID: [redacted] Thank you for the opportunity to respond to the complaint filed by [redacted] (Mrs. [redacted]) on August 6, 2015, and received by Cornerstone Credit Services (Cornerstone) via email on August 6,...

2015.  Due to system upgrades I was not able to open the complaint until today, August 14, 2015.  This is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the “Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited.After reviewing the complaint and desired settlement, I contacted Mrs. [redacted] via telephone and apologized for the alleged errors made by our office.  Mrs. [redacted] should have not had to place a complaint with the Revdex.com in order for this matter to have been brought to my attention.Cornerstone has processed the account for credit bureau deletion and we are currently taking steps to having the interest amount of $18.24 mailed back to Mrs. [redacted].  We are also mailing Mrs. [redacted] a paid in full statement and a copy of the credit deletion request, processed today. In closing, we apologize if this matter has caused Mrs. [redacted] any inconvenience.  If there should be any future questions regarding this matter please contact me directly toll free at[redacted]Sincerely, Jeremy R[redacted]Director of Collections

August 24, 2015 Revdex.com Case ID: [redacted] Thank you for the opportunity to respond to the complaint filed by [redacted] (“Mr. [redacted]”) on August 13, 2015. After reviewing Mr [redacted]’s complaint and desired settlement, I contacted him by telephone on August 13,...

2015 to make sure all his questions and concerns would be resolved.  Seeing a portion of Mr. [redacted]’s complaint was addressed to the original client ([redacted] it would have been inappropriate to speak on their behalf through this response. The account ([redacted]# [redacted]) was listed into collections on March 16, 2015.  The validation letter was mailed out on March 17, 2015.  Our first verbal communication with Mr. [redacted] was on April 15, 2015, at which time he verbally disputed the account.  Mr. [redacted] was mailed the documentation for the account on May 1, 2015.  The account was reported to the credit bureau as an unpaid, disputed collection account on June 1, 2015.  The account was processed for credit deletion on August 3, 2015 and payment in full was received in our office on August 7, 2015.     On August 13, 2015, a representative telephoned Mr. [redacted] to notify him that his account would be updated to the credit bureau as paid in full only.  This misinformation ultimately caused Mr. [redacted] to file the complaint.  As an acknowledgment of the above, Cornerstone mailed out a paid in full letter to Mr. [redacted] on August 14, 2015. In summary, Cornerstone has processed credit bureau deletion for the account and has mailed Mr. [redacted] a paid in full letter. Cornerstone trusts this response answers any questions your office has regarding Mr. [redacted]’s complaint.  If you have any other questions, or require any other information, please contact the undersigned. In closing, if Mr. [redacted] should have any further questions regarding his account or this response, he can contact me directly at [redacted] or toll-free at [redacted] Sincerely,  Jeremy R[redacted]Director of CollectionsThis is a communication from a debt collector and any information obtained may be used for that purpose. This message may contain confidential and/or nonpublic personal information and is intended solely for the resolution of a complaint forwarded to “Cornerstone Credit Services, LLC” (CCS) by the “Revdex.com” (Revdex.com). Dissemination, distribution, copying or disclosure of this information to a third party in any form including but not limited to publishing consumer information on the internet is strictly prohibited