Cornerstone Home Inspection Company

Dear Revdex.com,We spoke to our contact from our manufacturer on Friday 7/22/and they confirmed they will be going to home of [redacted] in AugustThey are calling [redacted] this week to confirm a day and timeA message was left at her home yesterday at 3:pm explaining this by my service manager ***The warranty work that needs to be performed can only be done by a manufacturer rep and they are coming into town to specifically address this.Thank you, [redacted] General ManagerMajic Window Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11590453, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com,I spoke with [redacted] yesterday about the door he purchasedHe stated that he believed the door wasn't the color he choseI explained that the door was made in the color that was written on the contract as well as the measure sheetHe is sending some photos for me to look at to see if we may be able to match a different color he likesI am awaiting an email from him or picture through text showing me what he is looking forI will work to attempt to satisfy his request within reason.Thank you, [redacted] General ManagerMajic Window Company

Dear Revdex.com,I just spoke with [redacted] and explained that I did send her a check back on 7/8/Our records indicate that it was never cashedI cut her a new check today check # 90741, I personally mailed it.Thank you, [redacted] Majic Window Company

I spoke to both [redacted] and Mrs [redacted] over the last week when they inquired about the status of their roofA complaint of no communication in this matter is completely falseAs I explained to them, the order is currently in our permit department waiting on approval from the city of SouthfieldThis is a matter of public record and is easily verifiedAlso, it is never a practice of Majic or it's representatives to state a week install turnaroundThis is due to the fact it would not be possible to allow for a day right to cancel, permits with the city and coordination with the installerIt is not possibleOur install lead time is 6-weeksCurrently we are waiting for a follfrom the city of SouthfieldWe will be expediting this order as much as possible here at Majic.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11312096, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:I disagree with the response from the company because this was part of the original agree, I made request to replace window sash back in January 13, when I called about air intrusion Regards, [redacted]

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11446198, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:On Friday, 5/13, I had to drive to the company and speak with someone as I was getting no where on my telephone call On my telephone call, I was told it would be a week or two before their service person could reschedule and visit My visit to the company resulted in their decision to immediately address my warranty issues and have a service person at my home the following morning - which they did I do appreciate this effort but unfortunately for me all of the warranty windows were all measured incorrectly and/or did not have the white grid work in themIn the end, the only warranty work done was one cracked window was replaced with a wrong sized window - it will have to be replaced again The service person felt the company would put a rush on a new order for correctly measured and proper white grid windows The initial warranty windows took five months to arrive and visit to replace If the company can replace the defective windows with corrected windows within the next two weeks then I will be satisfied and consider my complaint resolved Regards,
*** ***

Good Morning Revdex.com,I wanted to update you on
*** * *** *** *** *** ** *** ** *** *** ***. The parts have been ordered for this customerWe are just waiting to receive them from the manufacturerWe requested an eta but have not received on yet
One of the customer service representatives contacted the customer on 2/16/updating them on all of thisAs soon as we get an eta or the parts we will contact the customer and let them know
Thank you,
*** ***Customer Service & Installation Manager
Majic Window Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com,My service manager *** spoke with *** *** On Wednesday 4/and scheduled for our technician to complete the warranty work on Friday 4/8/in the late afternoon.Thank you,*** ** ***General ManagerMajic Window Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12513296, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:This is not true , and perhaps your sales person was lying to us. We told him that we needed the new roof by the following week because the roof is so damaged and it could not hold a snow fall. He promised that was not a problem we had told him he had to guarantee this because we had another contractor that could perform the job the next week. I contacted the city today and was informed the permit has been ready ..............and of course here we are with a snow fall, today.
Regards,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID 11312096, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Also would like a response regarding monetary compensation due to the length of time it took for them to comply and cost I incurred with my heating cost
Regards,
*** ***

Good Morning Revdex.com,Ms***’s glass has come inShe is scheduled for Februuary 23, between 8am-12pm for our service technician to replace the glass
Let me know if there is anything else you need
Thank you,
*** *** Customer Service & Installation Manager
Majic Window
Company

Dear Revdex.com,I spoke with *** *** via text message and she confirmed the painters came out yesterday and painted her windows and she is now satisfied.Thank you,*** ** ***General Manager Majic Window

Dear Revdex.com,My service manager talked to *** *** on 8/18/giving him an ETA of the part we are waiting for delivery from our manufacturerIn this phone call he stated he had another issue with a window so we scheduled to have a technician out today while we are awaiting delivery of his other
partWe will call to schedule his service when the part delivers around the first week of September. Thank you,*** ** ***General ManagerMajic Window Company

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 12681560, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Due to no air circulation we had frost in the attic and therefore the water leaked into our ceilingDue to the frost and the leakage our attic was full of moldThe issue had to be resolved as soon as possibleAfter having the mold tested, we had a professional company come out to clean up the mold and make sure that there is proper air circulation in the attic, so this issue won't occur againWith this company I have a lifetime labor warrantyThis cost us an additional $3,In total we spent $5,to have our attic insulated instead of $1,which is the common price for attic insulationI guess we learned our lesson the hard wayNever let a sales company take care of home improvements
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11312096, and have determined that this proposed action would not resolve my complaint.
For your reference, details of why I am rejecting this response appear below:
Submitted a request to have window service back in April, because the sash was bad on installation in October, and unable to lock windowI have spoken with several people in the warranty department and was told the window should be in by certain date and I would be called to arrange time for installation and of course this has not happenedI have tired of waiting and think Majic can come get their windows and I will go back to *** ***, at least they always tried to resolve issues in a timely manner, Majic has offered nothing by lip service with nothing backing it upI am at wits end, since paying almost $4,more for these windows and very poor customer warranty serviceI just want my money back and they can take their windowsI will also be contacting *** *** who financed this purchaseRegards,*** ***

Dear Revdex.com,Our technician got tied up today on another stop that was very far awayOur installation manager explained this to the Mrand rescheduled his appointment for first stop tomorrow morning.Thank you,*** ** ***General ManagerMajic Window

Please fix or replace my year guaranteed windowsIt has been months of excuses why they have not fixed the job yetThis is a local company and I would rather not have to destroy their reputationHowever, if I can prevent this from happening to my fellow neighbors, I will proceedI would much rather have this resolved without having to go that route

Dear Revdex.com,My service manager spoke with [redacted] yesterday at 3:03 pm and explained we have ordered an entire new screen and should have within a week or so.Thank you,[redacted]General Manager Majic Window Company