Cornerstone Home Inspection Company

Dear Revdex.com,My service department spoke with [redacted] on 11/4/16 and scheduled to send an installer out today 11/8/16 to inspect any open issues on his warranty claim. Our installer went out today and reported that we need a frame and wooden casing replaced. These items have been ordered and will be...

replaced when they arrive. [redacted] was called a few moments ago and made aware. Thank you,[redacted]General ManagerMajic Window Company

Dear Revdex.com,We spoke to our contact from our manufacturer on Friday 7/22/16 and they confirmed they will be going to home of [redacted] in August. They are calling [redacted] this week to confirm a day and time. A message was left at her home yesterday at 3:01 pm explaining this by my service...

manager [redacted]. The warranty work that needs to be performed can only be done by a manufacturer rep and they are coming into town to specifically address this.Thank you,[redacted]General ManagerMajic Window Company

Dear Revdex.com,My service technician spoke with the [redacted] today and he is scheduled to go out tomorrow morning to address any and all open warranty claims.Thank You,[redacted]General ManagerMajic Window Company

Dear Revdex.com,I just spoke with [redacted] and explained that I did send her a check back on 7/8/16. Our records indicate that it was never cashed. I cut her a new check today check # 90741, I personally mailed it.Thank you,[redacted]Majic Window Company

Dear Revdex.com,The part that is currently on order for [redacted] is not part of her original complaint. This is an additional item that was discovered after her most recent service appointment. Our service manager spoke with her today and explained that her replacement sash is due to deliver on 9/9/16 at which time we will call to complete the warranty work. Thank you,[redacted]General ManagerMajic Window Company

This insulation was installed in February of 2011. We were scheduled to inspect the work on 2/22/2018. Customer canceled inspect due to $75 service fee Majic requests after 2 years. Majic would be happy to reschedule at the customers convenience.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11312096, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I disagree with the response from the company because this was part of the original agree, I made request to replace window sash back in January 13, 2016 when I called about air intrusion
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 11590453, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This job will be canceled as of today and a refund will be mailed within a week.
Thank you,[redacted]

Dear Revdex.com,I am writing you in regards to Complaint # 12579941. 
Majic did send a letter on 11/14 to Ms. [redacted] in regards to service parts we had for her in our warehouse. She called into our customer service department. An appointment was scheduled and reset for us to install the parts....

Our service technician [redacted] went to the house on 12/21. He installed the parts and wrote up the other issues the homeowner said she was having. As it stands we are scheduled to send our more experienced window technician to the home on Saturday March 10 between 12-4pm to try to resolve the issue. If for whatever reason our more experienced tech cannot fix the issue on the 10th, we will order or do what is needed to make sure we problem is taken care of.
 
Attached is a copy of the service sheet from the appointment ran 12/21/17.
 
Thank you,
 
[redacted] Customer Service & Installation ManagerMajic Window Company

Dear Revdex.com,I spoke with [redacted] yesterday about the door he purchased. He stated that he believed the door wasn't the color he chose. I explained that the door was made in the color that was written on the contract as well as the measure sheet. He is sending some photos for me to look at to...

see if we may be able to match a different color he likes. I am awaiting an email from him or picture through text showing me what he is looking for. I will work to attempt to satisfy his request within reason.Thank you,[redacted]General ManagerMajic Window Company

Dear Revdex.com,My service manager [redacted] spoke with [redacted] on Friday 6/3/16 and explained that his parts were due to deliver from the manufacturer on a truck we receive 6/10/16. We only receive deliveries from this manufacturer on Fridays. When we confirm that his parts have shipped we will schedule as soon as he is available.Thank you,[redacted]General ManagerMajic Window Company

I spoke to both [redacted] and Mrs. [redacted] over the last week when they inquired about the status of their roof. A complaint of no communication in this matter is completely false. As I explained to them, the order is currently in our permit department waiting on approval from the city of...

Southfield. This is a matter of public record and is easily verified. Also, it is never a practice of Majic or it's representatives to state a 1 week install turnaround. This is due to the fact it would not be possible to allow for a 3 day right to cancel, permits with the city and coordination with the installer. It is not possible. Our install lead time is 6-8 weeks. Currently we are waiting for a follow-up from the city of Southfield. We will be expediting this order as much as possible here at Majic.Thank you[redacted]

My original complaint # was 11571990 filed July 26, 2016. Majic windows did respond with a solution after I filed this complaint. The manufacture was to come in from Canada to fix the issue: (32 fiberglass windows with defective paint to be painted or fixed.) In my previous complaint I explained all of the trouble that I had leading up to this resolution. The day before this company (manufacture working with Majic windows) was to show up they called me and told me a person on their crew had "a family issue". We rescheduled. The next date that they were scheduled to come they said they were turned away at the U.S. border. Majic told me that they were coming out to fix the problem themselves. We scheduled the date for today, October 12, 2016. I called to get confirmation yesterday to be sure they would be coming. My daughter is in the U.S. Air Force. I sent my husband to meet with her without me because I was reassures less than 24 hours ago that this warranty work that we have been waiting for since before March, 2016 was finally going to be taken care of. (After several attempts of requesting service a Majic window inspector eventually came out and did an inspection on May 11, 2016. At that time it was determined that there was warranty work that was needed to be done.) So after being reassured that today, October 12, 2016 between 8 am and 12 noon I would be getting my warranty work done. I called at 11:25 am just to make sure they were still coming and they said they had cancelled the job because it would cost too much to do the job. I know that this is a very "wordy" explanation. But, I am frustrated and livid beyond words at this point. Please advise if possible. Thank you, [redacted]