Cornerstone Insurance

All bluum subscriptions renew at the end of term unless cancelled before the renewal dateAt the time of ordering you are informed the the subscription will renewThe Groupon offer also stated that the subscription will renew and needs to cancelled before the term endSince the subscription was not cancelled before the renewal date, the subscription did renew for another termThe cancellation policy in noted on the website that any subscription terminated before the end of term will receive a $cancellation fee plus the cost of all boxes createdThe difference will then be refundedOur customer service team is happy to help as much as possible to resolve and issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just received another email from them today, March **, at 5:AM I got another one Tuesday, March **, They continually send me promotional emails even after I've been reassured by Janay at Bluum that I have been removed from all email lists I don't understand how it can possibly be this hard to get my email out of their system so I quit getting emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer does not have to call customer service to cancel serviceThe customer had access to cancel from her account to schedule the cancellation before the renewal dateWe received a call and email after she had already been charged for the new month and the box was createdShe requested to cancel and refund the charge, customer never logged into the account to cancel before the 52016, we confirmed the cancellationCustomer then replied back that she did not want the box and as a courtesy we refunded the charge on even though the box was not returnedAll cancellation instructions and policy is located on the website for all customers to review

The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experienceOur records indicate our customer submitted her 1st cancel request to our automated system on and was sent a follow up confirmation of receipt of her request and cancel instructions on Our customer did open the instructional email but neglected to follow the instructions includedThis is why her month auto recurring bluum subscription renewed for the second time on our customer submitted another cancel request and was sent instructions again on 715, but this time the email was opened and instructions were followedHer account currently shows that she has suspended all future subscription renewals after this most recent termHer subscription will be automatically ended on 10/*/so she will receive all boxes in her renewed term (July bluum box currently on the way) and no other activity Thank you!

Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issuesFor her month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least item for herself), a handcrafted rattle and milestone development stickersAll items included are age appropriate as noted from each manufacturer and since she selected the option of getting item for herself on her bluum account, we sent her an item tooWhen the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense)We also added $store credit to her account so that she could at least choose other items she wanted even though she originally paid only $for the ENTIRE boxWe feel we acted both fairly and honestly when dealing with her and since then, no other action has been takenThe customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any timeThanks

We're honestly not sure why this is a complaintThe customer has already cancelled their bluum subscription independently and no other action is neededWe also see no other emails from the customer to customer service since her first one in July which only ask about shipping status

As requested, we have cancelled all future shipments however the July bluum box has already gone out and there is no way to stop itWe have also refunded customer card for the remaining two months in the renewed subscription termPlease view our return policy- [Does bluum accept returns?](https://support.bluum.com/hc/en-us/articles/203306100-Does-bluum-accep...⇄ and early termination policy - [Cancellation Policy](https://support.bluum.com/hc/en-us/articles/203306030-Cancellation-Polic...⇄ after receiving the returned box can we issue any other charges

The customer's bluum up order will be shipped out free of charge and will should be delivered shortlyThank you for bluuming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been told this by the company, and Janay, on numerous occasionsShe always says her technicians are working on itI don't see why it is such a hard task to be removed from the promotional email listAfter further investigation, there are a number of other unhappy former customers that are having the same problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer placed original order on On the customer upgraded to a 6-month term to start on her subscription renewed again as noted that it willHer account stated her renewal dateShe never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/Customer service received an email from the customer on Monday and responded within hours as we do all of our customersWe advised the customer that since she did not cancel the subscription her January box was completed and shippedWe also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $early termination fee will be deducted from any refundOur terms state that all refund requests must be made within hours of the initial chargeThe box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to viewWe are more than willing to help our customers resolve any issues :)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This still does not address the advertising issue with clearly advertising of an item and then claiming I should have only expected one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The August gift box for [redacted] ***r, ordered on was shipped on and delivered on (In/At Mailbox) to the address provided by [redacted] in Watertown, MAThe customer was provided all of the delivery details and since the box shows that it was delivered, the gift giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facilityThere was no error from Bluum as the box was shipped to the correct address provided by the customerThank you for your time

Our customer service team responded to the customer regarding her itemsWe promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes at a time and not in pairsShe may even review the product information from the brand and see thisWe've gone ahead and updated our own product description to ensure there is no confusion about what is includedThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I couldn't follow the instructions to finish the cancel request because the link didn't workIt sent me to the home page where it displayed a videoAnd after reading several other complaints that were filed through here; I am NOT the only person who has had difficulty with these cancel proceduresI am happy that my subscription is cancelled, however, I DO NOT wish to receive any more boxesI will gladly ship whatever boxes arrive at my door back; if they've already been sentI would like a refund of $that was charged to my debit after I requested it be cancelled.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just received another email from them today, March **, at 5:AM. I got another one Tuesday, March **, 2016. They continually send me promotional emails even after I've been reassured by Janay at Bluum that I have been removed from all email lists. I don't understand how it can possibly be this hard to get my email out of their system so I quit getting emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer does not have to call customer service to cancel serviceThe customer had access to cancel from her account to schedule the cancellation before the renewal dateWe received a call and email after she had already been charged for the new month and the box was createdShe requested to
cancel and refund the charge, customer never logged into the account to cancel before the 5/*/renewal date which explains the charge, however did login and cancel as of 6/*/2016, we confirmed the cancellationCustomer then replied back that she did not want the box and as a courtesy we refunded the charge on 5/**/even though the box was not returnedAll cancellation instructions and policy is located on the website for all customers to review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I did not realize the $was a charge for an additional box that was sent this month (outside my month commitment). This is perfectly fine :) and I am thankful to have the issue resolved
Sincerely,
*** ***

All bluum subscriptions renew at the end of term unless cancelled before the renewal dateAt the time of ordering you are informed the the subscription will renewThe Groupon offer also stated that the subscription will renew and needs to cancelled before the term endSince the subscription was
not cancelled before the renewal date, the subscription did renew for another termThe cancellation policy in noted on the website that any subscription terminated before the end of term will receive a $cancellation fee plus the cost of all boxes createdThe difference will then be refundedOur customer service team is happy to help as much as possible to resolve and issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: they did agree to send me the missing binoculars, but as you can see in the attached description of the maracas and picture AND description clearly show a pair of maracas, not a single maracai don't understand hiw anyone would know based off of the picture and the description that you are only gettibg one maraca, especially since they are almost always sold as pairs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our customer service team would never neglect customer related inquiries and issuesPlease see attached screenshot of the communications between bluum and the customerThese are from 10/*/