Cornerstone Insurance

Customer's entire account and email was removed from systemWe are investigating why the emails are being received after being removed from the listThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is accepted by me and the matter has been resolvedIn response, I did not know, until I talked to other unsatisfied customers by their Bluum experience, that I could cancel my subscription onlineIf this customer service answered their calls or returned their messages in an orderly fashion they would have known that I called before I was charged and before my deadline to cancel (not knowing I could do so online)I am satisfied that I retrieved my money back, however the process to just get a hold of someone to cancel should not take a monthI should not have to base on being able to navigate their website to cancelSince there is a customer services line, like a respectable company, phone calls should be responded in an orderly and appropriate time frameI also, did not receive any refund or call back until I sent my concerns through Revdex.comNot a company that is worth as much time as I wasted, unfortunately.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have removed the customer from all email listsThis matter was escalated to a Supervisor to investigate why the customer is still receiving emails from usSincere apologies for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAfter notifying Bluum that I had submitted a claim with Revdex.com, they refunded the shipping charge "as
a courtesy."
Sincerely,
*** ***

The customer was not charged any cancel feeThe fee was waived and she was refunded the remaining months of her subscription minus the month receivedIn the refund confirmation it does state the total of the box only ($27.00)If the fee were applied her refund would reflect the charge for the box plus the box received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their requiring $27.00* as a "cancellation fee" is ludicrousI feel this is just another shady move on their part to gouge their subscribers. I could possibly accept a nominal fee of a couple dollars, but $27...???!?! How do they justify that? How difficult and time consuming on their part must it be to cancel someone's subscription? (*Sarcasm*) Quite obviously this is just their way of punishing weary moms that aren't diligent enough to read the fine print of their scam.This whole thing makes me sad since their baby box was a lot of fun and loaded with cute surprises. Such a shame the whole experience is now ruined by this billing nightmare. (*They said it was $25, but they took $from me.)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't want to spend more money returning products that they sent wrong. Manufacturers of products can say that the age appropriate is months and up but that doesn't mean that a month old boy is going to be interested in a rattle toy. Same with the milestone stickers: my son has passed the majority of them so I'll never used them.I didn't ask for any product for me, and I received the lip (no body) balm
Yes, I paid $because I had a coupon, but I still paid. Not because you have a coupon they need to send bad and *** products. ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our customer service team responded to the customer regarding her itemsWe promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes at a time and not in pairsShe may even review the product information from the brand and see
thisWe've gone ahead and updated our own product description to ensure there is no confusion about what is includedThanks

Customer placed original order on 6/*/for a monthly termHer order confirmation informed her that her subscription would renew on 7/*/On 6/**/the customer upgraded to a 6-month term to start on 7/*/and run until 12/On 1/*/her subscription renewed again as noted that
it willHer account stated her renewal dateShe never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/Customer service received an email from the customer on Monday and responded within hours as we do all of our customersWe advised the customer that since she did not cancel the subscription her January box was completed and shippedWe also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $early termination fee will be deducted from any refundOur terms state that all refund requests must be made within hours of the initial chargeThe box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to viewWe are more than willing to help our customers resolve any issues :)

We're honestly not sure why this is a complaint. The customer has already cancelled their bluum subscription independently and no other action is needed. We also see no other emails from the customer to customer service since her first one in July 2015 which only ask about shipping status.

Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issues. For her 10 month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least 1 item for herself), a...

handcrafted rattle and milestone development stickers. All items included are age appropriate as noted from each manufacturer and since she selected the option of getting 1 item for herself on her bluum account, we sent her an item too. When the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense). We also added $10.00 store credit to her account so that she could at least choose other items she wanted even though she originally paid only $14.50 for the ENTIRE box. We feel we acted both fairly and honestly when dealing with her and since then, no other action has been taken. The customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any time. Thanks

As requested, we have cancelled all future shipments however the July bluum box has already gone out and there is no way to stop it. We have also refunded customer card for the remaining two months in the renewed subscription term. Please view our return policy- [Does bluum accept returns?](https://support.bluum.com/hc/en-us/articles/203306100-Does-bluum-accep...⇄ and early termination policy - [Cancellation Policy](https://support.bluum.com/hc/en-us/articles/203306030-Cancellation-Polic...⇄ Only after receiving the returned box can we issue any other charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have been told this by the company, and Janay, on numerous occasions. She always says her technicians are working on it. I don't see why it is such a hard task to be removed from the promotional email list. After further investigation, there are a number of other unhappy former customers that are having the same problem.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experience. Our records indicate our customer submitted her 1st cancel request to our automated system on 6/**/15 and was sent a follow up confirmation of receipt of her request and cancel...

instructions on 6/**/15. Our customer did open the instructional email but neglected to follow the instructions included. This is why her 3 month auto recurring bluum subscription renewed for the second time on 7/*/15. On 7/**/15 our customer submitted another cancel request and was sent instructions again on 7/**/15, but this time the email was opened and instructions were followed. Her account currently shows that she has suspended all future subscription renewals after this most recent term. Her subscription will be automatically ended on 10/*/15 so she will receive all 3 boxes in her renewed term (July bluum box currently on the way) and no other activity.  Thank you!

Revdex.com:At this time, I have not been contacted by Bluum regarding complaint ID [redacted].Sincerely,[redacted]

The customer's bluum up order will be shipped out free of charge and will should be delivered shortly. Thank you for bluuming.

The August gift box for [redacted]r, ordered on 8/**/2016 was shipped on 8/**/2016 and delivered on 8/**/2016 (In/At Mailbox) to the address provided by [redacted] in Watertown, MA. The customer was provided all of the delivery details and since the box shows that it was delivered, the gift...

giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facility. There was no error from Bluum as the box was shipped to the correct address provided by the customer. Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This still does not address the false advertising issue with clearly advertising 2 of an item and then claiming I should have only expected one.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]