Corning Revere Factory Store

Hello,We have not received any correspondence from this consumer about the situation We will contact her via email and telephone in order to rectify the situation Our [redacted] products have a year limited warranty however that does not allow for a refund of the purchase price unless the product was purchased directly from [redacted] Refunds should be handled by the retailer where the product was purchased We will reach out and hope that we can come to an acceptable compromise.Thank you,Christine W***

We show this matter was resolved directly with the consumer in November A replacement [redacted] set was shipped along with $in goodwill product to compensate for the money spent in shipping charges The replacement order shows delivered on 11/18/ If the consumer is not in agreement, I would be happy to look into this further Thank you

Good morning,We received an email from this consumer and responded on Nov 3, requesting that she contact our Consumer Care Center for assistance We have not received a phone call We will attempt to call the consumer and assist her with the situation.Thank you,Christine W***

Good afternoon,We're very sorry to hear about this experience and your difficulty in contacting us The warranty on the [redacted] line promises to replace any [redacted] cookware that breaks from hot or cold temperatures within ten years from date of purchase Unfortunately, this does not include a refund of the purchase price We'd be happy to replace the product with another [redacted] product and another line of [redacted] products.A Customer Service representative will reach out to the consumer via a telephone call and an email.Thank you,Christine W***

I do not have a copy of the warrantee (if you are referring to a document of some sort), and I can't recall whether a warrantee document was in the product The product was advertised that it has a year warrantee and this is a registered trademarked product

Good afternoon,We're very sorry to hear about this experience and your difficulty in contacting us. The warranty on the *** line promises to replace any *** cookware that breaks from hot or cold temperatures within ten years from date of purchase. Unfortunately, this does not include a refund of the purchase price. We'd be happy to replace the product with another *** product and another line of *** *** products.A Customer Service representative will reach out to the consumer via a telephone call and an email.Thank you,Christine W***

Good morning,In regard to the complaint, we have the following record of correspondence:04/15/2014 08:26:49 Thank you for contacting World Kitchen, LLCWe
appreciate your interest in our products; we are sorry to learn of any inconvenience you have experienced with the referenced dinnerware. Please be advised that all of our Corelle dinnerware pieces are coated with a protective oil based coating. The coating is an animproduct. The coating protects the dinnerware after manufacturing for when it is being packaged and transported. The dinnerware should always be washed prior to use to remove the protective coating.For further assistance, please contact our Consumer Care Center at ###-###-####. Representatives are available from 8am to 5pm Monday through Friday, EST, and will be more than happy to assist you.Sincerely,AprilWorld Kitchen Consumer Care CenterOriginal Text From:***To:[email protected] CC:Sent:04/09/22:54:39Subject:Report a Technical IssueFirst Name: leaLast Name: ***Address: *** *** *** ***City: ***State: NYZip Code: ***Email Address: ***Phone #: ***Would you like to receive future correspondence from World Kitchen?: falseforms.ordertrack.order:Reason: Report a Technical IssueMessage: I recently purchased two sets of identical Corelle pc dinnerware at my local targetBoth boxes were inspected from the outside and were found to be perfectly sealedjust today I opened the sets in preparation for our upcoming holiday and was very disappointed with what I foundEvery dish was covered in a layer of grease (not just the top one)! when I purchase something from a reputable company I expect to receive my items clean and damage freeSince I have no clue what this grease is (what it is derived from, ie animal fat...) I can't just wash it use itI have very high standards in my kitchen and can absolutely not use these dishesIt is close to the Holiday and my disappointment is really great! I hope you will be able to replace these for a new, undamaged set( Since it is out of target's day return policy I can no longer even take it back to them for a refund!) Awaiting your reply, *** ***Unfortunately, we cannot offer a monetary refund for product that was not purchased directly from World Kitchen. We will be happy to offer replacement product of the consumer's choice in the amount of the purchase price or a gift card to a World Kitchen retail store.Regards,Christine W***SrManager, Customer Service

Hello,Thank you for this information. We do not have a record of this consumer contacting us. A supervisor will contact *** *** in the next several days to request information and pictures of the productRegards,Christine W***

I do not have a copy of the warrantee (if you are referring to a document of some sort), and I can't recall whether a warrantee document was in the product. The product was advertised that it has a year warrantee and this is a registered trademarked
product

Hello,We have not received any correspondence from this consumer about the situation. We will contact her via email and telephone in order to rectify the situation. Our *** products have a year limited warranty however that does not allow for a refund of the purchase
price unless the product was purchased directly from *** ***. Refunds should be handled by the retailer where the product was purchased. We will reach out and hope that we can come to an acceptable compromise.Thank you,Christine W***

I contacted the consumer via telephone and followed up with the e-mail below:
Good morning ***,
Thank you for contacting us through the Revdex.com in regard to your rebate
Per our telephone conversation this morning, please provide the information on these rebates and World Kitchen LLC will be happy to process a check reimbursement. If you have your original rebate documentation, that will be sufficient
Once received, you will receive a check in approximately business days. If you have any further questions, please do not hesitate to contact me. Thank you and I appreciate your feedback
Regards,
*** ***Manager, Consumer Relations | World Kitchen, LLCSouth Antrim Way | Greencastle, PA | ###-###-#### office | ###-###-#### fax

Good morning,We received an email from this consumer and responded on Nov 3, requesting that she contact our Consumer Care Center for assistance. We have not received a phone call. We will attempt to call the consumer and assist her with the situation.Thank
you,Christine W***

Hello,We have not received any correspondence from this consumer about the situation.  We will contact her via email and telephone in order to rectify the situation.  Our [redacted] products have a 2 year limited warranty however that does not allow for a refund of the purchase price unless the...

product was purchased directly from [redacted].  Refunds should be handled by the retailer where the product was purchased.  We will reach out and hope that we can come to an acceptable compromise.Thank you,Christine W[redacted]

I do not have a copy of the warrantee (if you are referring to a document of some sort), and I can't recall whether a warrantee document was in the product.  The product was advertised that it has a 10 year warrantee and this is a registered  trademarked product.

Good morning,Unfortunately we have no record of this consumer's telephone call.  We will have a representative contact the consumer and replace this product.  [redacted] plastic covers meet all FDA requirements for food contact materials and do not contain any of the following...

ingredients:PolystyrenePhthalateBVPPVCPolychlorinated VinylBisphenol A (BPA)PolycarbonateBPSLatex Thank you,Christine C[redacted]Sr Manager, Consumer RelationsWorld Kitchen LLC

Good...

afternoon,We're very sorry to hear about this experience and your difficulty in contacting us.  The warranty on the [redacted] line promises to replace any [redacted] cookware that breaks from hot or cold temperatures within ten years from date of purchase.  Unfortunately, this does not include a refund of the purchase price.  We'd be happy to replace the product with another [redacted] product and another line of [redacted] products.A Customer Service representative will reach out to the consumer via a telephone call and an email.Thank you,Christine W[redacted]

Hello,Thank you for this information.  We will process a credit to the consumer's card today.  We will contact her and advise her of this information and also let her keep the product vs. returning it.Regards,Christine C[redacted]

Good morning,We received an email from this consumer and responded on Nov 3, 2015 requesting that she contact our Consumer Care Center for assistance.  We have not received a phone call.  We will attempt to call the consumer and assist her with the situation.Thank you,Christine W[redacted]

We show this matter was resolved directly with the consumer in November 2014.  A replacement [redacted] set was shipped along with $30 in goodwill product to compensate for the money spent in shipping charges.  The replacement order shows delivered on 11/18/2014.  If the consumer...

is not in agreement, I would be happy to look into this further.  Thank you.

Review: I purchased 8 place setttings of Corelle Livingware "Watercolors" dishes in December 2012. Upon opening packaging one dinner plate was broken in two. As per retailer instruction, I notified manufacturer via telephone call in December 2012 to get replacement plate. I have now spoken with numerous individuals over the telephone as well as countless emails in getting plate replaced. I have records of all contact.

It has been conveyed via email, plate is always "on its way". I recently emailed regarding status and was told plate was sent on March 14, 2013. I never received a replacement plate from this company. My address information has been sent to them on numerous occasions and is correct as per email records.Desired Settlement: I just want my ONE, (1) damn dinner plate replaced.

Business

Response:

[redacted]

I apologize for the delay in recieving your replacement plate. I show that a plate was shipped and tracking shows it was delivered via the USPS on March 14, 2013. I will have another replacement plate expedited to you ASAP. You should receive this no later than Friday, April 5, 2013. Again, I apologize for this delay.

Regards,

Manager, Consumer Relations

World Kitchen LLC