Corporate Distribution Center

First of all we have no way of knowing if you have leased machinesThat is the responsibility of your employee's to knowIf they knew you get free toner, then why did [redacted] order and confirm and sign for a shipment of toner from our companyWe expect the invoice to be paid or returning our ORIGINAL toner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe did not call this company They are not an authorized vendor, nor did we issue them a valid PO number We received toner that was not ordered We have tried returning twice only for it to be refused The second time it was refused it had a Return Authorization number on it that was given to me via email by [redacted] in an email dated 04/13/ The pictures attached show that it was refused, that it had a return authorization number on it, and that we do still have it and have not used it as they have stated We have a valid service contract on the machine this is for which includes toner and we did not need their product Regards, [redacted]

We are sorry that the customer feels that way but the product was ordered and verified with the clientIf the client was unsastified with the product or service then they should have let us know and we could have issued a return authorization to send product backWe never received a phone call and the product has been delivered and probably usedThey are unwilling to pay for product they received and used

The order was placed by Lisa Maxey with one of our sales representativesThe product was shipped by UPS, delivered and signed forIf the customer didn't want the product, they could have called to request a return at that timeObviously they needed it and used our productsThe bill is now due and they are refusing to pay for product they received and usedThey are unjustly enriching themselves on our behalf

One of their employees placed and confirmed an order for supplies for their copierThe order was shipped and delivered per their requestAny customer has days to call and request a return no questions asked for products they might not wantUnfortunately the customer never requested a return and has used the productThey are refusing to pay for the product they ordered, received and usedThey are unjustly enriching themselves

it sounds like the customer needs to address their employee's situation of not being authorized to order products from supply companiesWe upheld our commitment to fulfill their orderIf they were unsatisfied, they should have brought it to out attention upon receiving "ANYTHING" from our companyEven if it was "PENS" as they statedWe have prove and provided it to them multiple times what was ordered and received

Our response to her rejection has not changedWe have prove of product being delivered and not returnedWe would have no problem accepting a return if they can provide us with our original productThey have failed to do so in which payment is now due for the product they are unjustly enriching themselves with

The order was placed and shipped per the customers requestIf it was ordered in error then they should have cancelled the order or requested a return authorization when product was received

The order was placed by an employee named *** ***If they didn't place an order than how did our sales representative get the make and model of their copier? *** provided it when the order was placedSeems like they are the scam hereNot wanting to pay their bill for products ordered and used

The order was placed by *** *** and product was shipped and received per her requestIt is unfortunate that a customer feels they can steal product by not paying for itWe have considered this situation a lost and closed out the accountWill never do business with them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, *** & *** *** at the Corporate Distribution Center of Anaheim, CA is alleging that an employee of *** *** *** called them and ordered the said toner and also signed for it There was NEVER toner ordered from their company, there was NEVER toner received from their company We have a contract with an office equipment company local to our facility that we order all of our toner from for free We do not order elsewhere, EVERI have all of the orders we have ordered from our office equipment company and when they were received I have all of the packing slips for proof *** *** *** is not liable for toner that was NOT ordered from their company and not liable for the said toner that was NEVER received I am gladly attaching to this message the packing slips from our current CONTRACTED office equipment company for proof that we do not order outside of our contract.Upon my last conversation with Ms***, I asked for the recorded alleged conversation of the order placed with their company by an employee of *** *** *** She then stated they do not record their conversations for proof and immediately followed that up with "your company is absolutely ridiculous".Ms*** *** is now harassing our staff with phone calls already today stating she will not speak with me, the *** Manager whom handles this She is trying to speak with our owner who is not available to speak for such anticsOur owners are quite aware of the complaint filed with the Revdex.com on their behalf for the company They are also quite aware of the Corporate Distribution Center's attempts to scam money from their company for products never requested or received
Regards,
*** ***
*** ***

The order was placed and verified by *** *** with one of our sales representativesThe product was ship and delivered via UPS as agreed uponThe packing list and invoice clearly states our day no questions asked return policyIf they didn't order the product or decided they didn't
need it why didn't they call to return productObviously they needed it and ordered itThey are just trying to unjustly enrich themselves on our behalf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this
action and, if it does, will consider this complaint resolved
Regards,
*** ***

First of all Corporate Distribution Center is not affiliated with *** or *** as stated on invoicesA order was placed with our sales representative and separate UPS shipments were sent as agreed uponEach weighing pounds worth of productEach package was delivered and signed for
There has not been anymore shipments sent per the customers requestThe account has been turned over to a collection agency to collect the remaining balance due

The customer returned the productThe account is closed out

The order was placed and confirmed by *** ***A confirmation was mailed out due to product being on backorderOnce the product arrived, it was shipped to the customer via UPS per customers requestThe customer has had the product for over days and has never called to either return the
product or pay their billWe must assume they have used our product but refuse to payThey are unjustly enriching themselves and need to pay their bills

The order was place and confirmed by *** *** for supplies on their Sharp copierShe also physically sign for the package as we have the proof of delivery from UPSThey have had plenty of time to request a return authorization to send product back if they decided it was ordered in error

As explained before an employee did place an order for copier productsThe customer had days from the date they received the products to return free of chargeObviously they didn't inquire about returning the merchandise would reflect they indeed needed the product they orderedWe would be willing to accept the product back if they have the original shipping box the product came in to verify it is our productWe have gone above and beyond to accommodate this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree the matter is resolved We are still very dissatisfied We would appreciate a refund for at least some portion of the EXCESSIVE charges for the toner -- it was at least double the cost at a retailer, let alone our regular supplier, AND WRITTEN CONFIRMATION from the respondent to our complaint that they will FOREVER cease and desist from contacting or soliciting business from any of the schools within the *** *** School District
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
8/25/16We do not agree with the response or details received from Corporate Distribution Center regarding this matter. I've spoken to our employee several times and she states she did not place the order. We do not have any product to return because we never received the toner they are claiming to have sent. If there was a toner product we would have gladly returned it. The only toner that ever gets installed in our copiers is toner received from our current vendor DNT not Corporate Distribution Center. DNT has been our sole provider for copier toner since so, there would be no need to order copier toner from any other vendor since it is part of our maintenance agreement with DNT.Yes, there was a UPS package that we signed for but, we receive lots of UPS packages. How does one prove what was inside a UPS package? For all we know Corporate Distribution Center could have shipped us a package of pens. What we do know is, we didn't place an order with Corporate Distribution Center, they are not one of our vendors, we didn't request any toner from them, we didn't receive a toner cartridge from them so we are not paying for something we didn't order and didn't receive
Regards,
*** ***