Cos' Central Auto

Cos Central Auto has offered to repair All repairs at No cost to the customerAll that Cos Central Auto asks is that the vehicle be brought back to us so that we can make the necessary repairsIt was discussed with the customer and it is in writing that "All work must be done in the retailer's shopNo outside invoice will be honored by the retailer"I realize that it is an inconvenience to the customer to bring the vehicle back but [redacted] was aware that if a [redacted] repairs were needed that those repairs would need to be done at our facility during the warranty periodAlso under the terms of the warranty, the customer is responsible for 50% of the parts and labor for the repairs which render the vehicle mechanically operationalCos Central Auto is not asking for a [redacted] money for the repairs and is not arguing about which parts should and shouldn't be covered under the warrantyCos' is just asking that the vehicle be brought to us so that we can make the repairs

No one LIEDThe repair was madeThe first thing the customer did when they came to pick up the vehicle was try the heatIt was workingObviously some thing broke and Cos' Central Auto was willing to fix the heating issue and ALL of the other issues the customer hadAt NO cost, 100% for both Parts and Labor, 100% at our facilityCustomer was unwilling to bring the vehicle back to Cos Central Auto for repairCos will not honor a [redacted] outside invoices

We took the [redacted] to the dealer to find out what is happening to the car as far as the AC is concerned, they put dye in the AC system like it should have been from the beginning, no dye was ever put in from Cos Central Auto according to the documentation from the dealerWe should know what is going on with the AC Tuesday August 4th , The dealer also found the transmission cooler lines leaking and the serpentine belt no good (Cracked)The exhaust system is still rattling, the dealer told us the converter shield must be welded Is this how you recruit repeat business stealing money from young girls? Telling them you will do something and you lie about it, is that it? YOU CALL THIS TRUST? As far as the 24th, are you awake? We never made an appointment with you for any date for repair, on top of it all you are lying about this tooI am asking the Revdex.com to help us, we have NO confidence in this lying rip off place called Cos Central Auto

Complaint: [redacted] THere are still a few things that need to be done but the owner or the other person we delt with didnt seem to want to be bothered with it the abs brakes still need repair We did not get any kind of refund for all we spent on the parts I am rejecting this response because: Sincerely, [redacted]

Complaint [redacted] WE most certainly told them about our issues with the brakes we hsve all our paperwork stating how much we spent and it was unnecessary money When we first told them we spoke to a guy name Jose we thought he was the owner because he acted like it Je said this was a day or two after we purchased our vehicle that we noticed a problem he acted as if he didnt careHe told us if we get the brakes done then too come back to him and he would replace the boot he never did as he saidThe owner called us and said to bring it in he was not very nice he said he couldnt believe we spent that much He didnt even fix the brakes properly because as we speak we are still fixing things on them like the abs brakes At this point it is very frustrating to have gone through this u necessary inconvenience and I am hoping to whom can do something about it such as a refund something to replace the money we spent I hope this doesn't happen to someone else I am rejecting this response because: Sincerely, [redacted]

Cos Central Auto has made every effort to resolve the issues that Mrs [redacted] had with the Toyota [redacted] We are sorry that the repairs took so long but believe that the customer is pleased with the results

Good morning, black;"> [redacted] from Cos Central Auto following up on complaint id# [redacted] Sorry for the delay in getting back to youI needed time to get the issue with the warranty resolved before I responded backWe are very sorry for [redacted] and *** [redacted] issues with the vehicles they have purchased from our dealershipWe want all of our customers to be happy with their purchase First and foremost if they contacted us first for repairs I believe we would have been able to resolve everything before it got escalated to a Revdex.com complaint We have gone ahead and with the [redacted] approval refunded in full all cost of the warranty to themWe also covered the cost of all of the "covered" repairs on their vehicleWe also covered $in repairs recently that was not covered by the extended warranty company as wellWe really do try to satisfy every customer If you should have any further questions feel free to contact me any time Sincerely, [redacted] Cos Central Auto [redacted]

Complaint: ***
THere are still a few things that need to be done but the owner or the other person we delt with didnt seem to want to be bothered with it the abs brakes still need
repair We did not get any kind of refund for all we spent on the parts
I am rejecting this response because:
Sincerely,
*** ***

Cos Central Auto has offered to repair All repairs at No cost to the customerAll that Cos Central Auto asks is that the vehicle be brought back to us so that we can make the necessary repairsIt was discussed with the customer and it is in writing that "All work must be done in the retailer's
shopNo outside invoice will be honored by the retailer"I realize that it is an inconvenience to the customer to bring the vehicle back but *** was aware that if a** repairs were needed that those repairs would need to be done at our facility during the warranty periodAlso under the terms of the warranty, the customer is responsible for 50% of the parts and labor for the repairs which render the vehicle mechanically operationalCos Central Auto is not asking for a** money for the repairs and is not arguing about which parts should and shouldn't be covered under the warrantyCos' is just asking that the vehicle be brought to us so that we can make the repairs

No one LIEDThe repair was madeThe first thing the customer did when they came to pick up the vehicle was try the heatIt was workingObviously some thing broke and Cos' Central Auto was willing to fix the heating issue and ALL of the other issues the customer hadAt NO cost, 100% for both Parts and Labor, 100% at our facilityCustomer was unwilling to bring the vehicle back to Cos Central Auto for repairCos will not honor a** outside invoices

Complaint: ***
I am rejecting this response because:
COS Central LIED to my son that the heat had been repaired When after driving approximately hour, my son called COS Central to state the heat was not fixed and would not shut off The salesman stated, "The part to fix the problem was back ordered two weeks and the mechanic stated he thought he had fixed it by adjusting it This was not mentioned at the time we purchased the vehicle Again, COS Central knew this would be a labor intensive job to repair
After taking the vehicle to a certified mechanic, it was also determined that a left front wheel bearing needed to be replaced and an engine oil cooler hose was leaking oil and needed to be replaced Upon several calls to COS Central, they refused to pay for a** of the repairs by a mechanic in **, pay to have the vehicle towed to their mechanic (as it was unsafe to drive hours), or a** compensation for the inconvenience The part that was "backordered" would need to be ordered (a several day delay), the vehicle would need to be left for a couple of days, causing us to make several trips to COS
Finally, our mechanic also determined the all-wheel drive had been disconnected under the battery box
In addition, Chris, the manager, placed "white-out" on the contract changing the 100% coverage and wrote in 50% COS was not interested in discussing with our local mechanic the problems they were, no doubt, aware of COS states this was an inconvenience to us....but refused to discuss a reasonable agreement
All repairs were completed by a certified facility in ** in the amount of $1,(invoices can be provided) as my son needed the vehicle to return to college
The original heating problem that was brought to COS attention when my son test drove the vehicle in early December was not repaired, although they stated it was Why would we TRUST that the several other issues would be successfully repaired by their mechanic??
Sincerely,
*** ***

Complaint* ***
WE most certainly told them about our issues with the brakes we hsve all our paperwork stating how much we spent and it was unnecessary money When we first told them we spoke to a guy name Jose we thought he was the owner because he acted like itJe said this was a day or two after we purchased our vehicle that we noticed a problem he acted as if he didnt care.He told us if we get the brakes done then too come back to him and he would replace the boot he never did as he said.The owner called us and said to bring it in he was not very nice he said he couldnt believe we spent that much He didnt even fix the brakes properly because as we speak we are still fixing things on them like the abs brakes At this point it is very frustrating to have gone through this u necessary inconvenience and I am hoping to whom can do something about it such as a refund something to replace the money we spent I hope this doesn't happen to someone else
I am rejecting this response because:
Sincerely,
*** ***

We have tried to help the customer and the customer won't let us fix the issuesIt is unfair to stay that we are trying to steal anything from anybody, if that was the case we would have said we weren't going to fix any of the issues and again that is not the caseWe have not lied about anythingOnce again if the customer wants us to fix any issues, the vehicle has to come here

Cos Central Auto and *** and *** *** have come to a mutual agreement where all parties are equally satisfied and all issues will be put behind all of us
Thanks, Cos Central Auto

Cos Central Auto is aware of the *** *** complaintsWe believed at the time the vehicle was picked up by the customer that all of the issues had been resolved
Issue #- Air Conditioning: Cos Central Auto recharged the air conditioned along with placing a dye into the a/c systemThe
dye was put in so if there were any leaks/ seepage we would be able to detect if/were it was leaking fromWe ran the vehicle with the air conditioner on for awhileCos Central Auto checked for and signs of leaks/ seepage which there were none at the timeWe truly believed this was no longer an issue as the a/c was running cold and no leaks were found
Issue #- Rattle Noise: There was a rattling noise under the vehicleThe heat shield was a little looseCos Central Auto tightened the heat shieldRoad tested the vehicle and all rattling noises were no longer thereWe also believed this issue was resolved
Issue #- Tires: It was discussed with the customer that the tires had more than enough tread on both the front and rear and that Cos Central Auto would NOT be replacing any of the tiresThis was agreed to by the customerThere was never any agreement to replace any tiresAll tires are within legal limits
The following day the customer called stating that the a/c wasn't working and that they still had a rattle, along with a complaint that the tires were not replaced (see #3)We advised the customer to come in and we would certainly take a lookThey brought the vehicle inThe A/C was not workingThere was a slight rattle that even the customer had a hard duplicating but there was a rattle
The diagnosis was that the heat shield still had a slight vibration / rattle and the evaporator core needs to be replaced
It was discussed with the customer that the a/c repair would take some time (roughly a to 1/hour job to replace the evap core along with time to recharge the a/c) plus another check of the heat shieldIt was also explained to the customer that the vehicle would not be fixed and completed the same dayCos Central Auto offered to let the customer use another vehicle as a "loaner" until the repairs were made but the customer refused and stated they would bring the vehicle back on Friday 7/so the repairs could be madeCos Central Auto agreedUnfortunately the customer did not bring back the vehicle on Friday 7/and did not call to let us know, there was just a no show
Cos Central Auto believes that it did everything within reason to help the customer resolve the issues they were having with the vehicleWe understand that it is frustrating to have any issues or problems when you purchase a vehicle but we are more than willing to fix these issues in a timely manner and certainly with no costs to the customerThe customer was just impatient and unwilling to allow us to make these necessary repairs
Cos Central Auto will not pay for any work completed by any outside repair facilitiesWe are willing to make the repairs but the customer will need to make an appointment and drop off the vehicle for these repairs to be made
Thank you, Cos Central Auto

Complaint: ***
I am rejecting this response because: COS Central LIED to my son that the heat had been repaired When after driving approximately hour, my son called COS Central to state the heat was not fixed and would not shut off The salesman stated, "The part to fix the problem was back ordered two weeks and the mechanic stated he thought he had fixed it by adjusting it This was not mentioned at the time we purchased the vehicle Again, COS Central knew this would be a labor intensive job to repair After taking the vehicle to a certified mechanic, it was also determined that a left front wheel bearing needed to be replaced and an engine oil cooler hose was leaking oil and needed to be replaced Upon several calls to COS Central, they refused to pay for a** of the repairs by a mechanic in **, pay to have the vehicle towed to their mechanic (as it was unsafe to drive hours), or a** compensation for the inconvenience The part that was "backordered" would need to be ordered (a several day delay), the vehicle would need to be left for a couple of days, causing us to make several trips to COS Finally, our mechanic also determined the all-wheel drive had been disconnected under the battery box In addition, Chris, the manager, placed "white-out" on the contract changing the 100% coverage and wrote in 50% COS was not interested in discussing with our local mechanic the problems they were, no doubt, aware of COS states this was an inconvenience to us....but refused to discuss a reasonable agreement All repairs were completed by a certified facility in ** in the amount of $1,(invoices can be provided) as my son needed the vehicle to return to college The original heating problem that was brought to COS attention when my son test drove the vehicle in early December was not repaired, although they stated it was Why would we TRUST that the several other issues would be successfully repaired by their mechanic??
Sincerely,
*** ***

Complaint* ***
WE most certainly told them about our issues with the brakes we hsve all our paperwork stating how much we spent and it was unnecessary money When we first told them we spoke to a guy name Jose we thought he was the owner because he acted like it
Je said this was a day or two after we purchased our vehicle that we noticed a problem he acted as if he didnt careHe told us if we get the brakes done then too come back to him and he would replace the boot he never did as he saidThe owner called us and said to bring it in he was not very nice he said he couldnt believe we spent that much
He didnt even fix the brakes properly because as we speak we are still fixing things on them like the abs brakes
At this point it is very frustrating to have gone through this u necessary inconvenience and I am hoping to whom can do something about it such as a refund something to replace the money we spent I hope this doesn't happen to someone else
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***

We took
the *** *** to the dealer to find out what is happening to the car as
far as the AC is concerned, they put dye in the AC system like it should have
been from the beginning, no dye was ever put in from Cos
Central Auto according
to the documentation from the dealerWe should know what is going on with the
AC Tuesday August 4th , The dealer also found the transmission
cooler lines leaking and the serpentine belt no good (Cracked)The exhaust
system is still rattling, the dealer told us the converter shield must be
welded
Is this how you recruit repeat
business stealing money from young girls? Telling them you will do something and you lie
about it, is that it? YOU CALL THIS TRUST?
As far as
the 24th, are you awake? We never made an appointment with you for
any date for repair, on top of it all you are lying about this tooI am asking
the Revdex.com to help us, we have NO confidence in this lying rip off place called Cos
Central Auto

Complaint: ***
I am rejecting this response because: The transaction has not taken place yet. We are working on it. I agree with what was offered to me but until it happens I can't really accept or reject this transaction, after all actions speak louder then words
I would like to inform mr** *** that his statement about first & foremost I should have contacted them first is untrue because it was cos cet auto that sent me elsewhere because they did not do that kind of repairs. I am very thankful for that because I would not have known I paid for a warranty that I did not receive. first of all I have know knowledge of why mr *** is involve with seeing me,, he is new to the company and I was very happy dealing with *** ***
I was not aware of any bill for $recently for my car because cos cent auto told me it was all set which I assume it was cover by my warranty. I asked for a copy of what was done and did not receive it because that dept was closed and I was told by cos himself that they could not find a part so they had to fix my old part. so I have a part that was broken on my car that they fix and put back on and that bothers me cause I receive no warranty on it and I hope they fixed it welli do not go and pickup my car with the expectation of not having to pay. most of the time I ask before I come so I can have enough money on me
everytime I deal with mr *** he makes cos cent auto the victim but it really is me. let me inform you mr *** that the engine light came on in the fisrt week with my car and my sons came on the first block he drove his car from the dealership and both times we call immediately. my son was told from*** that if the car ran okay don't worry about it. well to fix the engine light problem it cost me 2385.26. as far as my car goes I have owned it for 14 1/months and have had to have my car serviced times costing me $and not having use of my vehicle for days even a week a timesi had to have it tow to cos cent auto because it would not start when I was out of town. I have a list of all the dates and what was done to the cars. It was so annoying that cos himself gave me a written agreement saying I could get another car if I had anymore problems within months and of coarse I did. you offered me $instead of another car. so far I have spent $on used cars which are &this *** has cost both of us many headaches and much money. I do appreciate what cos cent auto has done for me in this months but I am also cover by warranty so when iam told its all set I assume it was covered by my warranty. so mr * *** when I bring my car into cos cent auto I would like to be treated with respect and dignity because I am the victim not cos cent auto and I have months to go on my warranty and will be bringing it to cos cent auto
thank you
*** ***