CoStar Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It was all that I asked for initially Regards, [redacted]

To whom it may concern: Please see that attached responds for Ms***Any questions please email or call me Costar Realty Information, Inc(“CoStar”) has received your concern from the Revdex.com on March 21, Ms [redacted] signed an agreement with CoStar dated 12-10-that was submitted for approval and processingThe service was up and running for Ms [redacted] effective 12-18-This is a prorated month as our contracts run for a full monthsWe provide service as soon as possible and this does result in prorating for the days leading up to the beginning of the first month the contract starts onThis is standard practice for any business to prorate for services that start after the beginning of a month We did over charge Ms [redacted] on 1-17-when we manually processed Dec & Jan after the system automatically didWe issued a credit to Ms [redacted] for $for on 1-15-This was for 1-15-invoice and on our second billing on 1-22-Our system didn’t see a Janinvoice due to crediting it on the 15th hence why the system recharged her cardWe removed Ms [redacted] card on 1-27-as requestedA credit was issued for Feb invoice for $on 3-21- A new employee accidentally re-setup Ms [redacted] billing for credit card processing and we have corrected this mistakeTo ensure that this will not happen again Ms [redacted] credit card authorization form has been shredded Ms [redacted] account is set to check payments and her account is current (meaning the April invoice is all that is currently due)We do apologize for any inconveniences that we may have caused Ms [redacted] with our billing process Thank you, Thank you, [redacted]

Hello, Sales was contacted and responded that the contract was clearly a month agreement as shown on the 1st page (attached)CoStar does not "fake" listings and we do have significantly more listings than available in [redacted] Payment for all services is expected in order to fulfill the contractual commitmentsThere will be no refund as it is not deemed as necessary Thank youLisa D***

We still stand by our contract Terms and Conditions; particularly section 1c which states "1.(c) The Licensed Product may be used by no more than the number of users set forth on the Subscription Form and, except as set forth below, only at the site(s) specifically identified hereinAll of such users (the “Authorized Users”) must be individuals (1) employed by Licensee or an Exclusive Contractor of Licensee at a site identified on the Subscription Form and (2) included on CoStar’s list of Authorized Sites & Users for the Licensed ProductLicensee understands that each brokerage, research, analyst, appraiser, underwriter, asset manager, sales or other similar personnel at each licensed site must be an Authorized User and agrees to notify CoStar if the number of such individuals at a site exceeds the number of Authorized Users set forth in this AgreementAn “Exclusive Contractor” is defined as an individual person working solely for Licensee and not also for themselves or another company with commercial real estate information needs and performing substantially the same services for Licensee as an employee of Licensee." The contract Terms and Conditions were initialed and accepted by [redacted] as part of the CoStar contract agreementThe addendum to add Sarah M [redacted] was executed as a part of the original agreement This account is scheduled to be sent to an outside collections agencyOnce that is done, no one at CoStar will be able to have any further communication with the client until after a settlement is reached

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company supplied a contract that does not give them the authority to add un authorized usersThe contract they submitted to Revdex.com showed only two users are authorized, yet they have charged me for three users, one of which was never authorized to be on the accountWe have requested they remove this person and they refuse We are seeking a reimbursement for the extra charges in the amount of $ Respectfully [redacted] Regards, Steve Becerra

Hello This client's account is currently with our outside collections agency, the Receivable Control Corporation (***)No one at CoStar is to communicate with the client as long as they have an active case with ***We will have [redacted] follow up with the client Thank you, Lisa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] We have made our requests formally via Email,text,face to face with Cheryl H***e, and telephonically with Steve M [redacted] on seperate occasionsThis actions occured on or between the dates of 11/25/14-12/30/These communications were made directly by myself F [redacted] and [redacted] *** I am rejecting this response because:We have taken those steps requested by The Costar Group and have had no response from them in kind It has been roughly weeks as of today Regards, [redacted]

Do not get involved advertising with this firmWe placed ads for open rental spaces and got no responses from the adsWe did eventually fill them with local realtorsWhen I attempted to remove the ads I was told that they run for a full year and you have to cancel exactly days before the anniversery not not or it auto renews for another yearWhen you figure out you have been scammed they send you to a collection firmWhy would you want to advertise space that is unavailable???

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was "pushed" and I have a mountain of emails to prove itBottom line, this is an unethical company that invests in aggressive sales people, attorney's and collections department, instead of providing value to their clients
Regards,
*** ***

We did respond back to the initial Revdex.com complaint on 12-23-Our Sales Management will be alerted to contact the client for a possible resolution

This matter has been conveyed to our Sales Team who stand by the terms of our contract (attached)There will be no concessions and collections will continue as planned

HelloIn response to the client’s complaint, we have
consulted with our Sales TeamCoStar does not give “tests” of their products
other than an initial demonstration that may be given
prior to any contractThe
client was not “pushed” into signing the contract which clearly states that it
is based annuallyAlso, the contract Terms and Conditions clearly state our
policy regarding cancellation; whereas, a written cancel notice will be
effective as of the end of the contract termAll indications show that the
client was aware of the terms of the contract as he did sign the contract and
initialed each page of the Terms and ConditionsTraining was offered by Sales to
the client multiple times, but was rejectedThank you

Our Sales Management has approved cancellation as of 12-31-and a refund is in process for the charge of $for Jan/FebThe refund will be a credit back to the card that was charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
Attached please find e-mail proof how many times I gave cancellation notices, they never accept and still sending me 3rd months bill
I don't want to pay anything that I was not used.
Plus, first day I received the membership package I gave cancellation
I want to hear confirmation of my cancellation and definitely don't want to receive any billing statement effective on March 2nd,
Regards,
Aimee Kim

Hi,
Please see attached responds
Thank you,
*** ***

This company called me, and without introducing themselves or telling me what they wanted, wanted me to verify my business address, as in I said, "Hello, thank you for calling XXX, how may I help you?", their response was, "Is your address XYZ?" Knowing that this is how a lot of scam companies operate, I asked what the call was regarding They said they wanted to verify my address I asked where they were calling from, and they said never mind, and hung up What are they trying to scam???

Our management company manages over a hundred apartment buildings around Washington DCWe get dozens of calls every day from solicitors taking market surveys under the guise of being potential rentersWe have explicitly asked several managers to no longer contact our company and we are still regularly completely bombarded with calls to the point that it's difficult to assist real customers

Our Sales Management was consultedIt was suggested that the client submit a written request for cancellation to her Account Executive, Cheryl H*** (***@costargroup.com) for further reviewPlease note that we do have a "no warranties" clause within
our contract Terms and Conditions (section 11/see attached) and provide no guarantees on our data content

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The contract that was executed did not allow for unauthorized users to be added to the account*** *** was never authorized to be added and she had entered into a separate contractShe was never an employee or associate of *** *** and *** *** never authorized *** *** to be added to his accountCostar has been using the threat of collections to extort money from *** ***This made is being addressed with the Federal Trade Commission as well as a suit to be filed against Costar Group for non-reimbursement of un-authorized users added to the accountCostar Group has not acted in good faith since the first day of this contractThey unilaterally change the contract and use the threat of collections to bill excess amounts to the users
The contract supplied by Costar is not the one signed by the user
We will continue to pursue any and all legal remedies against Costar Group
Respectfully
*** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  It was all that I asked for initially.
Regards,
[redacted]