CoStar Group

We still stand by our contract Terms and Conditions; particularly section 1c which states "1.(c) The Licensed Product may be used by no more than the number of users set forth on the Subscription Form and, except as set forth below, only at the site(s) specifically identified herein. All of such users (the “Authorized Users”) must be individuals (1) employed by Licensee or an Exclusive Contractor of Licensee at a site identified on the Subscription Form and (2) included on CoStar’s list of Authorized Sites & Users for the Licensed Product. Licensee understands that each brokerage, research, analyst, appraiser, underwriter, asset manager, sales or other similar personnel at each licensed site must be an Authorized User and agrees to notify CoStar if the number of such individuals at a site exceeds the number of Authorized Users set forth in this Agreement. An “Exclusive Contractor” is defined as an individual person working solely for Licensee and not also for themselves or another company with commercial real estate information needs and performing substantially the same services for Licensee as an employee of Licensee." The contract Terms and Conditions were initialed and accepted by [redacted] as part of the CoStar contract agreement. The addendum to add Sarah M[redacted] was executed as a part of the original agreement.  This account is scheduled to be sent to an outside collections agency. Once that is done, no one at CoStar will be able to have any further communication with the client until after a settlement is reached.

Our Sales Team will try to contact this client again with options for lowering costs. They had previously given her some options.

To whom it may concern:
Please see that attached responds for Ms. [redacted]. Any questions please email or call me.
Costar Realty Information, Inc. (“CoStar”) has received your
concern from the Revdex.com on March 21, 2014.
Ms....

[redacted] signed an agreement with CoStar dated
12-10-13 that was submitted for approval and processing. The service was up and
running for Ms. [redacted] effective 12-18-13. This is a prorated month as our
contracts run for a full 12 months. We provide service as soon as possible and
this does result in prorating for the days leading up to the beginning of the
first month the contract starts on. This is standard practice for any business
to prorate for services that start after the beginning of a month.
We did over charge Ms. [redacted] on 1-17-14 when we manually processed
Dec & Jan after the system automatically did. We issued a credit to Ms.
[redacted] for $294.99 for on 1-15-14. This was for 1-15-14 invoice and on our
second billing on 1-22-14. Our system didn’t see a Jan. invoice due to
crediting it on the 15th hence why the system recharged her card. We
removed Ms. [redacted] card on 1-27-14 as requested. A credit was issued for Feb.
invoice for $299.00 on 3-21-14.
A new employee accidentally re-setup Ms. [redacted] billing for credit
card processing and we have corrected this mistake. To ensure that this will
not happen again Ms. [redacted] credit card authorization form has been shredded.
Ms. [redacted] account is set to check payments and her account is
current (meaning the April 2014 invoice is all that is currently due). We do
apologize for any inconveniences that we may have caused Ms. [redacted] with our
billing process.
Thank you,
Thank you,
[redacted]
[redacted]

Hello
This client's account is currently with our outside collections agency, the Receivable Control Corporation ([redacted]). No one at CoStar is to communicate with the client as long as they have an active case with [redacted]. We will have [redacted] follow up with the...

client. 
Thank you,
Lisa

Hello. I have consulted with our Sales Management who pointed out that we did not have a cancellation notice until this complaint and an early cancellation will not be granted. Per our contract Terms and Conditions (contract attached), section 4, we require written cancel notice 60 days prior to...

the anniversary date. We will accept the Revdex.com complaint as the written cancel notice and the cancellation will be effective as of the end of the current contract term on 6-30-15. All invoices through June 2015 will be due for payment in full.
Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
We have made our requests formally via Email,text,face to face with Cheryl H[redacted]e, and telephonically with Steve M[redacted] on 3 seperate occasions. This actions occured on or between the dates of 11/25/14-12/30/14. These communications were made directly by myself F[redacted] and [redacted].
I am rejecting this response because:We have taken those steps requested by The Costar Group and have had no response from them in kind  It has been roughly 3 weeks  as of today.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...

received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The company supplied a contract that does not give them the authority to add un authorized users. The contract they submitted to Revdex.com showed only two users are authorized, yet they have charged me for three users, one of which was never authorized to be on the account. We have requested they remove this person and they refuse.
We are seeking a reimbursement for the extra charges in the amount of $1580.00
Respectfully
[redacted]
Regards,
Steve Becerra

I rent at Satori Apartments in Ft. Lauderdale, FL. I went under Apartment.com which is the CoStar Group.I posted a review about Satori where I live now. I gave Satori a 1 star. They sent me a email saying they posted it. I went online and sure enought they did. After my complex seen what I posted I got a email from apartment.com saying I didn't meet their standards and they pulled it. I didn't say any curse words or anything and only stated the truth. It sure looks weird when you go under apartment.com and their advertising complexes show 5 stars and this is true when I only gave them a one. Then they took it off for some unknown reason and even when they posted it with one star Satori still showed up 5 stars. It is sad when you can't even believe reviews anymore. I will be leary of any place that shows 5 stars in apartment buildings. Cause I see that my review didn't make the cut. I wonder how many don't make the cut?

Hello,
Sales was contacted and responded that the contract was clearly a 12 month agreement as shown on the 1st page (attached). CoStar does not "fake" listings and we do have significantly more listings than available in [redacted]. Payment for all services is expected in order to fulfill...

the contractual commitments. There will be no refund as it is not deemed as necessary.
Thank you. Lisa D[redacted]

Thank you for that information. The client has since contacted Sales and Collections. The contract has been forwarded to him and we now have a valid cancellation on file to be effective as of 2-29-16.

Hello. This client (Location ID #[redacted]) is currently with the [redacted]) and no one at CoStar is to have contact with the client during this process. They must settle with [redacted] and can call them at ###-###-####.
Thank you.

To Whom It May Concern:
Please see attached our responds from the first complaint sent 3-21-14, CoStar again apologizes for any inconveniences that our billing process may have caused. Again, it is standard practice to charge for partial month of services that are rendered. As the "Usage Trends" chart shows, our service was being used. CoStar has provided 2 credits to Ms. [redacted] account and the billing process is running accordingly.
Thank you,
[redacted]

Do not get involved advertising with this firm. We placed ads for open rental spaces and got no responses from the ads. We did eventually fill them with local realtors. When I attempted to remove the ads I was told that they run for a full year and you have to cancel exactly 30 days before the anniversery not 31 not 29 or it auto renews for another year. When you figure out you have been scammed they send you to a collection firm. Why would you want to advertise space that is unavailable???

Review: I agreed to subscribe to CoStar's information website, which provides commercial real estate information. During the sales pitch, the company's salesperson stated that his company "has 4 times the amount of listings as the competition, namely [redacted]" Relying upon this I agreed to the subscription for a year. Upon gaining access to the website, I was able to determine that, in fact, CoStar had nearly the same amount of listings as [redacted]. Furthermore, the sales rep assured me that I would be able to get information about apartment properties, which I specialize in, on markets other than [redacted], Oregon where I reside. I found that this was also not true. I discovered these things in the first week or two after subscribing. I asked the company to terminate my service, which they refused to do, and they threatened me with a lawsuit if I failed to pay the monthly bill.Desired Settlement: I would like to have at least 50% of the money I have paid them to date

Business

Response:

Our Sales Team was contacted regarding this complaint. I was informed that they did provide information to the client regarding access and the CoStar services provided. They are willing to discuss further. [redacted] is available at [redacted]. The account does have a valid cancellation notice on file effective as of the end of the contract term on 5-31-14.

Review: After being hard sold on the CoStar subscription service last year, I signed up for an annual plan for $3600 a year. After six months, I found I really had no use for the plan, but being stuck on a 1-year contract, I had to wait it out. Towards the end of my contract, I tried contacting the very aggressive sales agent who signed the contract with me so I can notify her about my intention to stop the subscription after the end of the contract. No luck. No answers to email or phone calls.

So, I tried calling the corporate office. They just shuffled me around on their voicemail and eventually told me to contact my missing sales agent. Crazy. Finally, once my contract ended, I notified AmEx to block their charges. But, being super shady, they changed their merchant code and continued billing me, even after my contract had ended. So now, I've got several unauthorized charges for a subscription that I hardly used in the beginning and have already paid $4000 for. Such a terrible experience.Desired Settlement: I just want my refund for the last two unauthorized charges after the end of the subscription contract. The refund should be $600.

Business

Response:

Hello. I have consulted with our Sales Management who pointed out that we did not have a cancellation notice until this complaint and an early cancellation will not be granted. Per our contract Terms and Conditions (contract attached), section 4, we require written cancel notice 60 days prior to the anniversary date. We will accept the Revdex.com complaint as the written cancel notice and the cancellation will be effective as of the end of the current contract term on 6-30-15. All invoices through June 2015 will be due for payment in full.

Thank you.

Review: CoStar sales representative sold and trained us on their information systemWe were promised accurate information to reach out "C" level officers of companies on their listWe were promised their system would provide companies projected to move, have their lease expire, move out or buy property soonUnfortunately, this was not the caseWhat our search revealed instead was phone numbers out of service, no phone number listing, businesses who had already completed their move, businesses who were not moving, and also no contact listed, let alone "C" level contact nameWe paid for one month subscription and then canceled our contract due to dissatisfaction of their productOur sales representative assured us that the contract would be canceled, but it has notWe have made many phone calls, e-mails, and certified letters trying to resolve this issueThere has been no effort to satisfy our complaints, only to collect their feesTheir managment and sales team states that their product has no guarantees, yet their slogan says "Your Satisfaction is Our Number One Priority." They have shown no interest in making us happy customers, they only want their subscription fee for a product that was grossly misrepresented.Desired Settlement: Cancellation of contract effective January 1,
Business
Response:
CoStar's position is to stand by the contract and contract terms which was signed of by [redacted]There were demos and training done prior to the signing of the contract as well as additional training afterwardsPer our contract Terms and Conditions (attached), in item #11, we state that there are no warrenties on the CoStar ProductAlso, we do have a cancellation on file which is effective as of the end of the contract term on 11-30-(see item #of T&Cs)Collections procedures will continue
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
We are rejecting this response because: we were sold a bill of goodsCoStar's product does not provide the information we were promised during the training and demosThe verbal presentation made by their sales representative was both and misleading
There is no justification to require payment for services that were sold to us under pretenses
Regards,
Business
Response:
No further response will be made other than CoStar stands by our contract terms where the product is not guaranteed
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: CoStar and their sales representative promised accurate information reaching "C" level officers of companies who were projected to move or have their lease expire
Instead their information included out of service or no phone numbers, businesses who had already moved, businesses who were not even moving, and most had no contact listing at all
Their sales presentation misrepresents their service and has nothing to do with contract agreement or warranty
Regards,

Review: Our real estate company has decided not to participate in listing our commercial properties with CoStar, and we are now being threatened both over the phone and through email that our property owners will be called directly and told that we are not doing everything necessary to sell their properties. The representative, [redacted], lied repeatedly about not placing the call and then about not being able to reach another agent, [redacted].Desired Settlement: As a company, [redacted] would like to be taken off the CoStar lists and not contacted again. Additionally we do not want our clients being contacted directly by CoStar.

Business

Response:

[redacted]’s manager at the time, [redacted], spoke to one of the agents at [redacted] and said they worked through the situation and both agreed that the original problem was a misunderstanding or miscommunication and have since then come to an agreeable method of updating for their commercial brokers.

Review: We signed an agreement with the representative of Costar. One group member elected to bow out of the contract. The same representative gave us a new deal and has elected to stop services even though we paid up to three months. Service was interrupted twice without any notice.Desired Settlement: We do not want to have anything to do with this company. They have retained a collection agency to seek $6,215.07 from me personally when I paid up to the last invoice submitted to me.

Thanks

Business

Response:

Hello. This client (Location ID #[redacted]) is currently with the [redacted]) and no one at CoStar is to have contact with the client during this process. They must settle with [redacted] and can call them at ###-###-####.

Thank you.

Review: Roughly 3 months ago I contacted Costar because I was interested in purchasing a subscription to search commercial properties in their database. I was informed they merged with [redacted], and that for $99 per month for up to 3 months that I would have full access to SEARCH all the properties in Costars AND [redacted]'s joint database. I have this in writing in the form of emails from the sales rep. After my subscription went active, I was given a different story, and that what I had purchased included some other features (such as premium search on loopnet, not what I wanted) and that in order to get full search function on Costar I would have to pay additional fees. I emailed and complained and revoked the right to keep billing my credit card, and no one has replied with any solution or offered the access to the features represented.Desired Settlement: Of all the $99 fees paid to date.

Business

Response:

Our Sales representative will be in touch with the client to attempt to resolve issues.

Review: Recurring billing on credit card and cannot find anyone to cancel the billingDesired Settlement: Stop auto billing credit card

Business

Response:

Clients CC will be taken off successive charges. She could have contacted her Sales rep or called Accounting. Billing by paper invoices will resume.