CottageCare

The have a fake unsubscribe link.

January 25, 2016

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[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted] when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On January 15, 2016, [redacted] contacted our customer service
center via our online website and cancelled her subscription to [redacted] Please note her account was not charged for this
subscription.
[redacted] contacted our customer service line via our online
website again on January 18, 2016, and placed her subscriptions to [redacted] Sou[redacted] on a “do not
renew” status. This would allow her to continue receiving the remaining issues
in her current paid term, however, at the end of her term her subscriptions
would not renew, nor would she be charged any renewal fees.
Upon receipt
of your correspondence, on January 20, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund to her account totaling
$6.00. It should be noted, however, that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refunds to
appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled and all charges refunded. 
Also, [redacted] may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in [redacted]’s complaint.  If she can provide us with additional
information regarding the $19.25 charge, it would help us locate the account.
We request that she forward to us the billing descriptors (alpha-numeric codes beginning
with “TWX” or “NSS”) next to the entries on her statement, which would allow us
to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July
20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted],
[redacted], [redacted] and [redacted], following a purchase she made
at a [redacted] store. The offer allowed her to choose from a
selection of magazines and receive the first 60 days of a 14-month subscription
without charge.  After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her [redacted] transaction, unless she called our toll-free customer service
number to cancel.  Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged.
 
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them
with a copy of the brochure to keep. Customers are also informed that the
credit or debit card provided for their purchase will be forwarded to us for
processing the magazine orders. 
 
Upon receipt of your correspondence, on July 16,
2015, we cancelled Ms. [redacted]’ subscriptions to [redacted], [redacted], [redacted]
and [redacted], generating a full refund in amount of $149.50 to her account.
It should be noted, however, that banks direct us to ask customers to allow one
or two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
 
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the company's prompt and accommodating reply to this concern and the Revdex.com's facilitation of our communication.  I also wish to note that I received a response by email from the company's representative [redacted] which was similar in content.  I attempted to reply to that message but delivery of my reply failed.  The following automated response was sent to me: 
Hi. This is the [redacted]
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
[redacted]
This message was rejected as possible SPAM.  If this was detected in error contact our Customer Service at ###-###-####.
This information is provided "FYI" for the company as such impediments to communication may hinder resolution of customer concerns. 
Yours truly,
[redacted]

November 3, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed order for [redacted] Magazine and [redacted], when he accepted our promotional offer, which was presented by
[redacted] after he had completed a survey following an online purchase. This
offer allowed
him to receive the first term of his magazine selection for a nominal fee of
$2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the subscription charges were
posted to his account.
On October 31, 2015, Mr.
[redacted] contacted our service center via our online website and cancelled his
subscription to [redacted] Magazine, generating a full refund to his account in the amount of $23.00.
Mr. [redacted] contacted our automated customer service line on November 1, 2015,
and cancelled his subscription to [redacted], generating a full refund in the amount of $26.00 to his account.
Mr. [redacted] can be assured that his subscriptions
have been cancelled.  Also, Mr. [redacted]
may continue to receive one or two more issues of his magazine since it was in
process at the time of cancellation.  He
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Although I still believe this company practices deceptive tactics.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 29, 2016    
[redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed a total of three orders with our company. The first two orders were placed for [redacted] through our program, which were presented by [redacted]  Unfortunately, these orders were unable to be processed due to insufficient miles.  We took the liberty of contacting United Airlines and they confirmed [redacted] miles expired in June 2014.  A postcard notification was mailed to [redacted] advising her that we were unable to fulfill her orders. We apologize if [redacted] did not receive this postcard. Our records show the third order was placed on June 15, 2016 for [redacted] through our program, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscription. Upon receipt of your correspondence and learning that [redacted] has not received any issues for her subscription, we took the liberty of contacting the publisher for [redacted]. The publisher confirmed that [redacted] subscription started with the August 2016 issue. The next issue she is scheduled to receive is the September 2016 issue, which she should receive by September 1, 2016.  Also the publisher is resending the August issue and [redacted] should receive it within seven to ten business days.   If [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

First they had a trial period. then they charged me, when I thought I called it in. Then the NEXT year they charged me again with out my expressed approval. then after waiting 15 minutes the billing person from india started a sales pitch mumbling about the details and pressuring me into another sale. He would not stop to verify the transaction was complete until I got angry.

November 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the semi-annual subscription charges were posted to her account. 
On November 6, 2014, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on November 7, 2014, we cancelled [redacted]’s subscription to [redacted], generating a full refund in the amount of $22.50 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
We regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

April 1, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine for a nominal fee of $2.00.  The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account.
 
On March 27, 2015, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged any renewal fees.
Upon receipt of your correspondence on March 31, 2015, we cancelled [redacted]’s subscription to [redacted], generating a full refund to his account in the amount of $59.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

August 17, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]    
[redacted]   I write in response to the inquiry registered with your office by consumer [redacted]a. We genuinely regret the inconvenience tha[redacted]xperienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted]s, [redacted] and [redacted] when she accepted our promotional offer, which was presented by [redacted] Airlines.  The offer allowed her to receive one term of her magazine selections for a points paid subscription. Unfortunately due to a processing error there was a delay in processing Ms. [redacted]s order.  As of August 5, 2016, this issue was resolved and Ms[redacted] order was sent to the publisher for delivery. She should begin to receive her magazines in six to eight weeks.   This is not a usual occurrence and we understand [redacted] frustration. We apologize for the unsatisfactory experience [redacted] had with our company.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]     Sincerely yours,   [redacted] Manager, Customer Service

September 17, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms.[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by
[redacted].  This offer allowed her to receive
the first 90 days of her subscription risk free. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
 
When we
did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account.
On September 11, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a full refund in the total amount of $45.00 to her
account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

October 30, 2014
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records indicate that Ms. [redacted] placed an order for [redacted], *, [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
On September 23, 2014, Ms. [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscriptions to [redacted], *, [redacted] and [redacted]. This would allow her to continue to receive her subscriptions for an additional two months.  If, at the end of that period, she decided to cancel her subscriptions, she would still be entitled to receive a full refund of the renewal charge.
Ms. [redacted] contacted our automated customer service line again on October 27, 2014, and cancelled her subscriptions to [redacted] *, the [redacted] and [redacted], generating a full refund to her account in the amount of $68.50. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
Sincerely yours,
[redacted]
[redacted]

December 21, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted],
[redacted], [redacted] and [redacted], when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
magazine.  The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
On May 21, 2015, Ms. [redacted] contacted our automated customer
service line and placed her subscription to [redacted]
on “do not renew” status. This would allow her to continue receiving the
issues in her current term, however, at the end of her term the subscription
would not renew, nor would she be charged any renewal fees.
Ms. [redacted] contacted our automated customer service line again
on May 22, 2015, and placed her subscription to [redacted] and [redacted] on
“do not renew” status.
On December 14, 2015, Ms. [redacted] contacted our customer service
center via our online website and placed her subscription to [redacted] on “do not renew” status.
Upon receipt of your correspondence on December 15, 2015, we
cancelled Ms. [redacted]’s subscriptions to [redacted],
[redacted], [redacted] and [redacted], generating
a full refund in the amount of $81.00, which includes the previous year’s charges.
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and all charges have been refunded to her account.  Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 25, 2015
 
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
Prior to the renewal, [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that [redacted] renewal postcard was mailed to her on December 13, 2014. We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events.
 
On February 17, 2015, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $67.84.
 
During that same inquiry, [redacted] placed her subscriptions to [redacted] and [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees.
 
On February 19, 2015, [redacted] contacted our customer service center again and requested the remaining refund for her subscriptions to [redacted] and [redacted]. Her request was honored and a refund in the amount of $6.16 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service
 %

April 12, 2016
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
[redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed
two orders for [redacted] through
our program when he accepted our promotional offer, which was presented by
[redacted] Airlines.  The offer allowed him to
receive one term of his magazine selections for a points paid subscription.
On
March 15, 2016, [redacted] contacted our customer service center and requested the status of
his subscriptions to T[redacted].  We took the liberty of contacting [redacted] and confirmed his
subscriptions were set up for digital delivery only. We regret any inconvenience and
miscommunication experienced by [redacted]. 
For the inconvenience, we have placed two
complimentary subscriptions for [redacted] on his behalf.  The gift
recipients will receive their first issue on April 16, 2016. Their new
expiration date is April 17, 2017.
If his gift recipients do not
receive any issues to their subscriptions, I would request that [redacted] please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

April 26, 2017     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer: [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time. If [redacted] can provide us with additional information regarding his magazine subscription orders, it would help us locate his account.  We request that he forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with [redacted] next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.   We sincerely regret that we cannot resolve [redacted] concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate his account.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

November 20, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:  
I write in response to the
inquiry registered with your office by [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. The first order was for [redacted] and [redacted]. The second order was placed for [redacted] and [redacted]. Both offers allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription. The offers also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any [redacted] by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
Prior to the billing event, a notice was mailed to Ms.
[redacted] reminding her of the upcoming renewal, the renewal charge and the date by
which to cancel to avoid being charged.  We
have checked our records and found that renewal postcard was mailed to her on
May 19, 2015. We apologize if she did not receive this postcard, as these are
mailed to our customer’s as a reminder of future billing events.
We received notification from Ms. [redacted]’s bank on
September 14, 2015 and September 17, 2015, that we could not obtain
authorization on her credit card for her subscriptions to [redacted] and [redacted], resulting
in her orders being cancelled.
On November 18, 2015, Ms. [redacted] contacted our
customer service center via our online website and cancelled her subscriptions
to [redacted]
and [redacted], generating a full refund in the amount of $70.50 to her account. It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have
been cancelled. Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the [redacted] of cancellation.  She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: I NEVER accepted this offer, for 2 reasons -1) I do not need paper magazines in my home and 2) I understand what these subscriptions entail. This offer I believe was provided by [redacted] as a promotional package which I never accepted anyhow. Bottom line is companies as such should not have authority to do such actions and make their money in such a sneaky process..No notices or emails. This is fraud and had I not checked my bank statement who knows how long they continue profiting from innocent people! I did did receive my refund after a long argument on the phone with an extremely RUDE character claiming to be a manager and did not want to defund my money until I made it clear that I was going to report them.I am very grateful to the Revdex.com for everything you do to prevent fraud and issue support to individuals as myself!This issue has been resolved but company should be noted as SCammers![redacted] 
Sincerely,
[redacted]