Counterscapes

Hi,As MLBAM now handles account and billing inquiries for the NHL, NeuLion is unable to cancel this account or refund the customer's payment The customer should contact the new NHL GameCenter technical support team with all his account and billing inquiries by calling either of the following
numbers:US: ###-###-#### INTL: ###-###-####Thanks.Best regards.Stacey S*Assistant General CounselNeuLion, Inc

Hi,We apologize for the frustration Unfortunately, we do not directly control the speed of the hold being released However, please ask your bank for a form that we can fill out authorizing the release of the hold, and email it to me as an attachment to your next Revdex.com response
Thanks.Best regards.Stacey S*Deputy General CounselNeuLion, Inc

Hi,
",sans-serif>Our records show that this customer registered and
purchased Tennis Channel subscriptions for two accounts, in the following names
and for the following periods:
[redacted] – monthly subscription for
period of 8/**/- 12/*/
[redacted] – monthly subscription for
period of 6/*/- 9/*/
The Tennis Channel terms of service that are accepted at the time of purchase do state that
monthly passes will be automatically renewed until canceled, and that no
refunds are available, but we have nonetheless refunded the customer $23.98,
which is the cost of two months of service and which we believe is a fair settlement.Best regards.Stacey [redacted]Assistant General CounselNeuLion, Inc

Using the information provided by [redacted], we found that he has one account with NeuLion.  The pay-per-view purchase of the August ** fight was not made through that account, and no purchases have been made via that account since June 2017.  We believe, therefore, that [redacted]...

made a so-called "in-app purchase."  Purchases made in an app are governed (and charged) by the app vendor - for example, Xbox - and not NeuLion.  We suggest that [redacted] review his billing credit card statement and/or confirmation email to determine the name of the vendor from whom he made the PPV purchase.  Alternatively, if the purchase was made through a different NeuLion account, we ask to receive more information that would allow us to identify and link the account to [redacted].  Very truly yours,Stacey S[redacted]Deputy General Counsel and Corporate SecretaryNeuLion, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Each subscriber to our customer Tennis Channel's service affirmatively agrees to the Terms of Service, which are accessible from the registration page and which provide in Section 8 that "All payments for Subscription Services are non-refundable."  Also,  a list of the tournaments that can be watched is accessible to all on the website.  Because the customer nonetheless feels misled about the service terms and the content, and on the understanding that no similar refund will be available in future, we have cancelled the account and provided a refund of $70.Best regards.Stacey S[redacted]Assistant General CounselNeuLion, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchant was asking for name of subscription and when the subscription was initiated.  The subscription is for Cycling.TV.  The original subscription was for February 2016.  I did not intend for the subscription to be renewed.  Without authorization, a new charge was applied February 2017.  Of note, the subscription was cancelled May 2016.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question [redacted]ve.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I phoned Neulion again today at 4:25.I was put on hold...

for over 4 minutes and then I hung up.  I tried again right away and was on hold for 6 minutes and I hung up. I even tried to contact Tech support to see if I could get anyone on the line to talk to instead of a recording and I was on Hold for seven minutes.  What would someone do if they did need Tech support?  I phoned again around 4;45 and  a girl answered and when I got out the words,"I wish to cancel my subscription she abruptly hung up on me.  I phoned again 5 minutes later and the girl answered and I said,"Don't you dare hang up on me"  She said she has never hung up on anyone and then in the same breath told me she is the only one who answers the phone!!!!???? I tried a different ploy using a different phone and having someone from my family state the purpose of my call. I was then transferred to someone who told my my subscription had been canceled 30 minutes ago????!!!! He hopefully resolved the issue. His name was, [redacted].  All the contact you receive my this company is a Recording and the rude girl who answers the phone after the recording and then either hangs up or transfers you to another recording and HOLD!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi, The renewed subscription has been cancelled, and the customer has been refunded the $79.99 that was charged on February **, 2017.  Thanks. Best regards. Stacey S[redacted] NeuLion, Inc. Deputy General Counsel

Hi,In response to this complaint, we have terminated the account and refunded the customer for two months' of service.  Thanks.Best regards.Stacey S[redacted]Assistant General CounselNeuLion, Inc.

Hi,Our records indicate the following: -        The customer’s subscription was auto-renewed on August *-        The customer filed a first chargeback request with his bank on October *-        The customer filed a second chargeback...

request with his bank on October **-        After the first chargeback was processed, the customer’s subscription was cancelled on October **-        The customer subscribed again on November *-        When the second chargeback was processed (the banks seem to have overlooked the variance between the dates), the customer’s second subscription was cancelled on November **Because both chargeback requests were accepted, no refunds are due.Very truly yours,[redacted]NeuLion, Inc.

Hi,As requested, the purchase price was refunded to the customer's purchasing card yesterday.Very truly yours,Stacey S[redacted]Deputy General Counsel and Corporate SecretaryNeuLion, Inc.

Dear [redacted]:   Would you please tell me what service your husband subscribed to (for example, NFL, UFC), as well as the month and year of the subscription?  Thanks.   Best regards.   Stacey S[redacted] Deputy General Counsel NeuLion, Inc.

HiThe terms of service of our customer, Tennis Channel, do not permit refunds, and we are therefore unfortunately unable to meet the subscriber's request.  We will let Tennis Channel know that its subscribers are eager for content beyond what is already offered.Best regards.Stacey S[redacted]Assistant...

General CounselNeuLion, Inc.