My trash was not collected for three weeks in July after three phone calls they finally picked it up, but left the can in the middle of the sidewalk
Once again, they have not picked it up for the last three weeks I sent an email last week with no response
I called yesterday to confirm that they were going to pick it up They confirmed I was up-to-date on paymentsThey also confirmed that the trash would be picked up todayI specifically told them if it wasn't picked up I would file a complaintNeedless to say, they did not pick up the trashThe smell is awful, as well as the flies I cannot remove trash from inside because there is no place to put it outside
/When I first signed up for this service over a year ago it took like a m/onth for first pick up yet they wanted to be paid I was never credited properly for that mess upI went ahead and kept service I was paying for a trash container when I did not have oneI pull up today almost 4pm on 9/16/and I still have trash on my curb I immediately call them because this service is actually paid in advance and I don't miss yet it is ok to miss a pick upTalk to people, *** being the second non chalant person and basically they tell me to bring trash back into my home for another week, never even seemed that it was an issue to them that their drivers did not pick my trash up, not helpful at all and could care less both of the ladies could care lessI am amazed how they were both not taking fault and trying to resolve the first person told me she didn't know why it didn't get picked up because she wasn't there./ Not professional at all neither of them
I have had AAA DISPOSAL for a few years now and have had several issues with them Several times they didn't pick up at our house and NOT one time did they call and tell us whyI would have to call a couple days later and ask This last time that they didn't pick up at our home was the last straw I called them again and was informed that the trash men said there were obstacles and cars interfering with them getting the trash cansThere were not any cars or anything in there way, (we have a small bush that has been there for20-years) Well then the story changed to that the trash cans were not at the curb! The trash cans have been in the same spot for years!! I was told that there were several complaints about this but NOT ONCE did they call us to let us knowIf they had we would have fixed the issueSo I decided to cancel this trash service and get a different one that works with customersI was informed that I COULD NOT get a refund because it was in the middle of the bill
I just moved here the first of the monthThey have picked up my trash one timeThey're supposed to pick up trash today which is Thursday July 19th and they have not done itI called in they said they would try to get a hold of the driver the driver would not answer his radio so they said give him till to pMto pick up the trashI waited I called back because he had not came by to pick up the trash they said they would put in a work order to have him come get it but they said it will not be done until next Thursday on my trash day that's when he will pick up my trashI said that is being dishonest they said we will still bill you the same amount even though we did not follow through with our service I said no you are not going to bill me for a service you did not fulfill that is illegal and dishonest and I will not pay for something that I am not gettingShe said well that's how we do it and I said it's dishonest I said I will pay for my one week of service and that'
AAA Disposal has failed to provide trash service at my address for of the last weeksMy account was paid in full and on timeMy house is the ONLY one on this entire street that is not getting trash serviceThree (3) other Trash Service Providers provide pickup weekly in a professional, timely mannerI mention this only because, with the limited construction (replacing a gas line) at this time, these three (3) other providers are willing and able to service the entire street every weekThe ONLY reason my trash was picked up last week was because I hauled it to the end of the street, yards away, so the driver had no excuseEven with the construction, if they are in the way when you approach them, they IMMEDIATELY get out of the way for youAAA Disposal refuses to tryI have watch the AAA Disposal truck, stop on the crossroad and never even turn down my streetI have called AAA every week to report my trash not being picked upAfter the 4th miss, Jennifer stated she woul
AAA had skipped our trash pick up several times and when called they said it would be ok have extra trash for the next week yet wouldn't pick up the extra trashOr they would say they would get somebody out as soon as they could to get the trash they'd skipped but never cameAfter several issues with this company and poor customer service, we cancelledIt's been three months and several phone calls later and they still won't come pick up their trash can
We (my husband and I) have lived in our house for years, and have had the same trash service for yearsWe have sat our trash can (AAA's red can) in the same spot for years and we have never had a problem until the last weeksAAA's office ladies were nothing but rude, and called me a lair, stating the driver said "our red AAA can was not by the curb the night before or by 6am" (the same curb for years) Which in fact the red AAA can was!
We call, and call AAA office ladies say they will get back with us once they talk with the driver or route supervisor and never doSo we call and call, only for them to not be helpful and to be very rudeThis has happened multiple, multiple times in weeksWe have asked for a credit on our account and that never has happenedMatter of fact our bill now has a rude statement on it
We have since cancelled our service with AAA Trash Disposal, we will see if they have come to pick up their red AAA can,that has been sitting in the sa
Consistently does not pick up our trash Phone calls have been made to them and they always say they will call the driver to come back and pick it up, but driver never shows up, or they don’t even call who knowsOne time they credited our bill, however, last phone call they said “it’s the same amount of trash the second week” so they weren’t crediting our acct How is there the same amount of trash the second week!? Our bill is current and have never missed a paymentThey have bought out all the trash services around so there are no other options
I have done business with AAA Disposal Service for over yearsI ordered some yard waste bags from them and I paid for it by using my credit cardThe charge to my credit card was $plus a $processing fee for a total of $When I ordered the bags I was told that they would be delivered in to working daysI had not received the bags after waiting weeks and contacted them and was told I was on the list and they should be arriving soonSo,they still haven't arrived after weeks and I called againI was told they are running behind and they did not have a schedule when they would be deliveredI told them it had been over weeks since the order was placed and that I wanted to cancel my order and for AAA to credit my credit cardThe female told me that she could not do that but she would credit my accountI told her I didn't want a credit to my account with them but that I wanted my credit card creditedShe said she couldn't do thatWell, I then told her to
I use another provider for my weekly trash, but ended up booking with AAA for a rolloff dumpster in August that we ended up not needing and cancelingI was told that I would still be charged, but could get a refundSo I was charged $on 8/and told a refund check would take weeks to arrive in the mailweeks later, no checkI called and was told the check was on the desk ready to be signed and mailed out "today"I'm now at the week mark with no check so I called again
I was informed that I had an outstanding balance of $from *2009* and they are collecting that out of my refund and will refund the difference onto my cardI do not have any documentation of an outstanding balance, and we have always prioritized keeping our accounts currentSo they're just trying to charge an alleged overdue amount from a decade ago after holding $hostage for over months
We started our waste and recycling services with AAA Disposal in July The first weeks, before we received the waste containers, we placed our trash bags at the curb and they were collectedUpon receiving the trash containers we became aware of a city ordinance in Blue Springs which prohibited the placement of waste at the curbAccording to the ordinance, the containers cannot be more than feet from the dwellingI called AAA to notify them of the ordinance and ensure there would be no problem collecting our wasteThey assured me they were aware and the waste would be collectedAAA never picked up our trash againAfter multiple phone calls they began picking up our recycling in September, but the trash was never collectedEach week (since August) I would call in and they said there were no notes from the route driver as to why the trash had not been collected, but promised me they would notify the route manager, etcThe trash was never collectedBy last week (Oct 6), I
The business constantly fails to pick up trash on the designated dayUnable to reach them by phoneThe phone doesn't ring at all and immediately emits quick beepsNot very reliable companyI paid for month of service in advance and yet have to receive consistent serviceNext I will cancel the account and use another trash service
Sure am glad I checked out their recent Google reviews/ratings before reconsidering giving them another chance at my businessIt appears no change has been made to their poor customer service and managementIt's even worse that they apparently don't seem to care
Original Review (Summer 2015):
Our HOA takes care of our trash disposal services by AAANo complaints thereHowever, when I found out they offer weekly curbside recycling pickup, I called and signed up for the serviceAt $5/moI thought it was quite reasonableBut I couldn't be more disappointed with the service and communicationThey clearly don't have their "stuff" togetherI made it very clear that I wanted a recycle bin that was either new or very clean and the lady I talked to when I signed up assured me that's what I'd receive and that it would take weekWell, the very next week I received a $bill that I didn't expect and when I called to ask about it, they had an extremely hard time even finding my accountI eventually paid the bill and asked when I'd receive the recycle binThe lady said that I'd receive it in the next couple of weeks, she was right but what I received was such a completely filthy and atrociously dirty bin that I called and demanded a clean bin by the next business daySince it had been weeks since I signed up and already paid the first months bill, I was very unhappyShe assured me it couldn't be too dirty and that I couldn't get a new bin by the next business dayI canceled the service on that call and demanded I get my $backDO NOT EXPECT A CLEAN BIN! MINE LITERALLY HAD AN INCH OF DIRT INSIDE! POOR CUSTOMER SERVICE!!!!
Before we moved I called to schedule our King size mattress to be picked upI was told I had to pay for this before they would pick it up, so I paid over the phone and they told me it would be picked up the same day my trash wasWe set it out early that morning and when I got home from work, the trash was picked up but the mattress was notI called the office to find out why it wasn't and they said they forgot to put the work order in the computer and they would fix it and someone would come get it in the next few days (the day our lease ended)The day our lease ended and we left, the mattress was still not picked upWe ended up being charged by our property management company $to have them get a dumpster to throw out the mattress because AAA NEVER picked it up! They also never completed our last day of trash pick up eitherI was told the last day of trash pickup would be October 5th, but they never came to pick it upI called and all they did was apologize and never could e
Numerous times over the last several years my trash has been skippedThis Monday my trash along with a few others on my road were skippedWhen I called I was told the roads were bad that day and they'd get out tomorrowHere it is Wednesday and my trash is still in my drivewayThey have zero customer service skills when you callThey aren't concerned and refuse to credit your account
On Monday, April 2nd 2018, AAA disposal trash collection crew broke my tail light ob my Ford Ranger, and broke the wheel off the trash canI called AAA that day and was asked to email pictures to their email adress (aaadisposal.gmail.com)I did email pictures as requested by the companyI was told the manager would be in contact with me later that dayI never heard back from them so I called the next day and explained the situation againThey took my phone number down and once again stated I would be contacted laterI did not recieve a call so I called back the next day (4/4/18)They apologized and assured me someone would contact meOnce again, no one has even contacted me back
AAA Disposal has very bad customer service, I've called multiple times and always get a person that is not very niceThey missed a pickup, that was no big deal to me, but when I called, they refused to do anything about itThey said that I am welcome to drive my trash to their facility that is miles awaythey absolutely refused to prorate me for the missed serviceSo I called again the next week to cancel service after they picked up my trash that they'd missed from the week before and they said since they picked up my trash this month, I can't cancel my service until the next moth and they will charge me pickup for this week and the next weeks, affter I've already set up service with another companyThey will not let you speak to a manager if you askIn my opinion, they are squeezing every dime they can out of people and not offering any help, or serviceI would avoid AAA Disposal, they've been nothing but a headache
My trash was not collected for three weeks in July after three phone calls they finally picked it up, but left the can in the middle of the sidewalk
Once again, they have not picked it up for the last three weeks I sent an email last week with no response
I called yesterday to confirm that they were going to pick it up They confirmed I was up-to-date on paymentsThey also confirmed that the trash would be picked up todayI specifically told them if it wasn't picked up I would file a complaintNeedless to say, they did not pick up the trashThe smell is awful, as well as the flies I cannot remove trash from inside because there is no place to put it outside
/When I first signed up for this service over a year ago it took like a m/onth for first pick up yet they wanted to be paid I was never credited properly for that mess upI went ahead and kept service I was paying for a trash container when I did not have oneI pull up today almost 4pm on 9/16/and I still have trash on my curb I immediately call them because this service is actually paid in advance and I don't miss yet it is ok to miss a pick upTalk to people, *** being the second non chalant person and basically they tell me to bring trash back into my home for another week, never even seemed that it was an issue to them that their drivers did not pick my trash up, not helpful at all and could care less both of the ladies could care lessI am amazed how they were both not taking fault and trying to resolve the first person told me she didn't know why it didn't get picked up because she wasn't there./ Not professional at all neither of them
I have had AAA DISPOSAL for a few years now and have had several issues with them Several times they didn't pick up at our house and NOT one time did they call and tell us whyI would have to call a couple days later and ask This last time that they didn't pick up at our home was the last straw I called them again and was informed that the trash men said there were obstacles and cars interfering with them getting the trash cansThere were not any cars or anything in there way, (we have a small bush that has been there for20-years) Well then the story changed to that the trash cans were not at the curb! The trash cans have been in the same spot for years!! I was told that there were several complaints about this but NOT ONCE did they call us to let us knowIf they had we would have fixed the issueSo I decided to cancel this trash service and get a different one that works with customersI was informed that I COULD NOT get a refund because it was in the middle of the bill
Terrible experience with trash serviceConsistently forgot recycling and had extremely incompetent customer serviceAll their drivers leave at 2:
I just moved here the first of the monthThey have picked up my trash one timeThey're supposed to pick up trash today which is Thursday July 19th and they have not done itI called in they said they would try to get a hold of the driver the driver would not answer his radio so they said give him till to pMto pick up the trashI waited I called back because he had not came by to pick up the trash they said they would put in a work order to have him come get it but they said it will not be done until next Thursday on my trash day that's when he will pick up my trashI said that is being dishonest they said we will still bill you the same amount even though we did not follow through with our service I said no you are not going to bill me for a service you did not fulfill that is illegal and dishonest and I will not pay for something that I am not gettingShe said well that's how we do it and I said it's dishonest I said I will pay for my one week of service and that'
AAA Disposal has failed to provide trash service at my address for of the last weeksMy account was paid in full and on timeMy house is the ONLY one on this entire street that is not getting trash serviceThree (3) other Trash Service Providers provide pickup weekly in a professional, timely mannerI mention this only because, with the limited construction (replacing a gas line) at this time, these three (3) other providers are willing and able to service the entire street every weekThe ONLY reason my trash was picked up last week was because I hauled it to the end of the street, yards away, so the driver had no excuseEven with the construction, if they are in the way when you approach them, they IMMEDIATELY get out of the way for youAAA Disposal refuses to tryI have watch the AAA Disposal truck, stop on the crossroad and never even turn down my streetI have called AAA every week to report my trash not being picked upAfter the 4th miss, Jennifer stated she woul
AAA had skipped our trash pick up several times and when called they said it would be ok have extra trash for the next week yet wouldn't pick up the extra trashOr they would say they would get somebody out as soon as they could to get the trash they'd skipped but never cameAfter several issues with this company and poor customer service, we cancelledIt's been three months and several phone calls later and they still won't come pick up their trash can
We (my husband and I) have lived in our house for years, and have had the same trash service for yearsWe have sat our trash can (AAA's red can) in the same spot for years and we have never had a problem until the last weeksAAA's office ladies were nothing but rude, and called me a lair, stating the driver said "our red AAA can was not by the curb the night before or by 6am" (the same curb for years) Which in fact the red AAA can was!
We call, and call AAA office ladies say they will get back with us once they talk with the driver or route supervisor and never doSo we call and call, only for them to not be helpful and to be very rudeThis has happened multiple, multiple times in weeksWe have asked for a credit on our account and that never has happenedMatter of fact our bill now has a rude statement on it
We have since cancelled our service with AAA Trash Disposal, we will see if they have come to pick up their red AAA can,that has been sitting in the sa
Consistently does not pick up our trash Phone calls have been made to them and they always say they will call the driver to come back and pick it up, but driver never shows up, or they don’t even call who knowsOne time they credited our bill, however, last phone call they said “it’s the same amount of trash the second week” so they weren’t crediting our acct How is there the same amount of trash the second week!? Our bill is current and have never missed a paymentThey have bought out all the trash services around so there are no other options
I have done business with AAA Disposal Service for over yearsI ordered some yard waste bags from them and I paid for it by using my credit cardThe charge to my credit card was $plus a $processing fee for a total of $When I ordered the bags I was told that they would be delivered in to working daysI had not received the bags after waiting weeks and contacted them and was told I was on the list and they should be arriving soonSo,they still haven't arrived after weeks and I called againI was told they are running behind and they did not have a schedule when they would be deliveredI told them it had been over weeks since the order was placed and that I wanted to cancel my order and for AAA to credit my credit cardThe female told me that she could not do that but she would credit my accountI told her I didn't want a credit to my account with them but that I wanted my credit card creditedShe said she couldn't do thatWell, I then told her to
I use another provider for my weekly trash, but ended up booking with AAA for a rolloff dumpster in August that we ended up not needing and cancelingI was told that I would still be charged, but could get a refundSo I was charged $on 8/and told a refund check would take weeks to arrive in the mailweeks later, no checkI called and was told the check was on the desk ready to be signed and mailed out "today"I'm now at the week mark with no check so I called again
I was informed that I had an outstanding balance of $from *2009* and they are collecting that out of my refund and will refund the difference onto my cardI do not have any documentation of an outstanding balance, and we have always prioritized keeping our accounts currentSo they're just trying to charge an alleged overdue amount from a decade ago after holding $hostage for over months
We started our waste and recycling services with AAA Disposal in July The first weeks, before we received the waste containers, we placed our trash bags at the curb and they were collectedUpon receiving the trash containers we became aware of a city ordinance in Blue Springs which prohibited the placement of waste at the curbAccording to the ordinance, the containers cannot be more than feet from the dwellingI called AAA to notify them of the ordinance and ensure there would be no problem collecting our wasteThey assured me they were aware and the waste would be collectedAAA never picked up our trash againAfter multiple phone calls they began picking up our recycling in September, but the trash was never collectedEach week (since August) I would call in and they said there were no notes from the route driver as to why the trash had not been collected, but promised me they would notify the route manager, etcThe trash was never collectedBy last week (Oct 6), I
The business constantly fails to pick up trash on the designated dayUnable to reach them by phoneThe phone doesn't ring at all and immediately emits quick beepsNot very reliable companyI paid for month of service in advance and yet have to receive consistent serviceNext I will cancel the account and use another trash service
Sure am glad I checked out their recent Google reviews/ratings before reconsidering giving them another chance at my businessIt appears no change has been made to their poor customer service and managementIt's even worse that they apparently don't seem to care
Original Review (Summer 2015):
Our HOA takes care of our trash disposal services by AAANo complaints thereHowever, when I found out they offer weekly curbside recycling pickup, I called and signed up for the serviceAt $5/moI thought it was quite reasonableBut I couldn't be more disappointed with the service and communicationThey clearly don't have their "stuff" togetherI made it very clear that I wanted a recycle bin that was either new or very clean and the lady I talked to when I signed up assured me that's what I'd receive and that it would take weekWell, the very next week I received a $bill that I didn't expect and when I called to ask about it, they had an extremely hard time even finding my accountI eventually paid the bill and asked when I'd receive the recycle binThe lady said that I'd receive it in the next couple of weeks, she was right but what I received was such a completely filthy and atrociously dirty bin that I called and demanded a clean bin by the next business daySince it had been weeks since I signed up and already paid the first months bill, I was very unhappyShe assured me it couldn't be too dirty and that I couldn't get a new bin by the next business dayI canceled the service on that call and demanded I get my $backDO NOT EXPECT A CLEAN BIN! MINE LITERALLY HAD AN INCH OF DIRT INSIDE! POOR CUSTOMER SERVICE!!!!
Before we moved I called to schedule our King size mattress to be picked upI was told I had to pay for this before they would pick it up, so I paid over the phone and they told me it would be picked up the same day my trash wasWe set it out early that morning and when I got home from work, the trash was picked up but the mattress was notI called the office to find out why it wasn't and they said they forgot to put the work order in the computer and they would fix it and someone would come get it in the next few days (the day our lease ended)The day our lease ended and we left, the mattress was still not picked upWe ended up being charged by our property management company $to have them get a dumpster to throw out the mattress because AAA NEVER picked it up! They also never completed our last day of trash pick up eitherI was told the last day of trash pickup would be October 5th, but they never came to pick it upI called and all they did was apologize and never could e
Numerous times over the last several years my trash has been skippedThis Monday my trash along with a few others on my road were skippedWhen I called I was told the roads were bad that day and they'd get out tomorrowHere it is Wednesday and my trash is still in my drivewayThey have zero customer service skills when you callThey aren't concerned and refuse to credit your account
On Monday, April 2nd 2018, AAA disposal trash collection crew broke my tail light ob my Ford Ranger, and broke the wheel off the trash canI called AAA that day and was asked to email pictures to their email adress (aaadisposal.gmail.com)I did email pictures as requested by the companyI was told the manager would be in contact with me later that dayI never heard back from them so I called the next day and explained the situation againThey took my phone number down and once again stated I would be contacted laterI did not recieve a call so I called back the next day (4/4/18)They apologized and assured me someone would contact meOnce again, no one has even contacted me back
Have used AAA for more than yearsNever had a problemOccasional overlook but for a company that takes care of 40,000+ people a great job
AAA Disposal has very bad customer service, I've called multiple times and always get a person that is not very niceThey missed a pickup, that was no big deal to me, but when I called, they refused to do anything about itThey said that I am welcome to drive my trash to their facility that is miles awaythey absolutely refused to prorate me for the missed serviceSo I called again the next week to cancel service after they picked up my trash that they'd missed from the week before and they said since they picked up my trash this month, I can't cancel my service until the next moth and they will charge me pickup for this week and the next weeks, affter I've already set up service with another companyThey will not let you speak to a manager if you askIn my opinion, they are squeezing every dime they can out of people and not offering any help, or serviceI would avoid AAA Disposal, they've been nothing but a headache
I cancelled my service with this company weeks ago and they have not picked up their three huge trash cans