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County Line Nissan

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Reviews County Line Nissan

County Line Nissan Reviews (27)

Review: My husband and I saw a used car advertised on the internet on the "AutoJox" website. We called the advertised number and spoke to [redacted] advised us to give him a deposit over the phone to "hold" the car until we could get to [redacted] to test drive the car. We had driven a similar brand new car, so we thought we were interested in possibly purchasing the used car we saw on the web. We gave [redacted] a deposit to "hold" the car. He assured us, if we decided not to purchase the car, we would get our money back right away. The next day, we decided we didn't want the car and called AutoJox DBA County Line Mitsubishi [redacted]. We have called every day since then and have been told our refund is on the way. But after12 days, haven't received anything but the run-arounds!!!

Desired Settlement: We want our deposit returned. On Saturday, June 1, 2013 we gave AutoJox $1145.00. On Sunday we called to cancel the transaction. On Wednesday, June 5th, 2013 they charged our checking account $1145.00, under the name: County Line Mitsubishi, [redacted] Middlebury, CT 06762.

Business

Response:

Consumer Response /* (3000, 16, 2013/07/23) */

From: [redacted]

Sent: Tuesday, July 23, XXXX X:XX AM

To: Revdex.com

Subject: Re: Revdex.com Complaint Case#[redacted](Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)

Thank you for your assistance. This issue has been resolved!

Business Response /* (1000, 22, 2013/07/25) */

County Line Carriage refunded the customers deposit on 06/11/2013, a day prior to them opening a complaint. a copy of the receipt was mailed to the [redacted]'s for verification. Some credit card companies have a lag in reporting which can not be held against County Line. The result was a timely refund; County Line apologizes for any breakdown in communication

Review: My fiancé and I went into the dealership on a Tuesday evening. We met with a very nice salesman who provided great service. The salesman explained that my fiancé needed to leave a deposit to hold the vehicle, and we would be contacted the next morning to be advised if he was approved or not. The salesman assured us that an immediate refund on the deposit would be made if we were not approved. The next day we were not contacted, we called over and over asking to speak with someone and every time we were advised that they were short staffed and that anyone who could help us were busy. Our phone number was taken every time and we never received a call back. A few times we were hung up on when pleading to speak with someone. Eventually we spoke who someone who explained there were issues and we would know on Thursday by noon. After a few calls Thursday afternoon I finally spoke with our sales man who advised another hour and we would have answers. Around 5pm we heard from the manager, when my fiancé explained we no longer wanted to do business with them and wanted the deposit refunded. We were advised refunds were made on Friday, so we would see the credit hit the account the next morning/afternoon. Rather then see the refund on Friday, it was a debt! We decided to wait a few days because we know sometimes banking takes time, but after 3 days we decided to contact the dealership and find out what is going on. Not surprised when I asked to speak with a manager I was advised again that he was with a customer and no one was able to speak to me. Again I left a message. Other then our salesman we were provided with the worst customer service! From the receptionist, to the "managers", they were rude and disrespectful and there was no attempt to help the paying customer.Desired Settlement: full refund immediately

Business

Response:

As was explained in detail, credit decisions are not made by the dealership. If a customer has poor credit due to their failure to pay debts on time or at all, their credit score may not allow them to obtain credit approval. That was the case here. Furthermore, the credit decision was made on 5/20/15 and the refund of $500 was issued on 05/22/15 (acct ending [redacted]). [redacted] can not control the time lag with each bank on the time for those funds to be placed back into a customers account. We apologize for the frustration revolving around this delay, but [redacted] followed the refund process in a timely manner.

Consumer

Response:

Finally after complaint was filed I heard from Countyline Nissan and refund was received. Complaint was not made because Countyline Nissan could not get credit approval, complaint was made due to terrible customer service and outrageous disrespect received by dealership employees.

Review: I came to County Line to purchase a Nissan NV. I chose County Line because it had a reputation for being a good dealership and was trying to give my business to a local dealer.

I told my [redacted]esman [redacted] That I did not want white. He told me he could get me one with a color and that it would code $150 additional.

I agreed and was waiting to hear when my van would be ready.

On July 30, [redacted] called me and proposed that if I took the white van you already had in inventory that you would wrap my white van- and therefore, the white would be covered. He told me my 150 would apply toward the installation of the wrapping. He also asked me to pay an additional $100 toward the installation.

I was agreeable to this offer only and because the white would be covered with the graphics. Based on this conversation, it was never discussed to do any other type of graphics- therefore allowing the white paint to show. I would not have agreed to this.

Per [redacted], I first spoke to [redacted] at [redacted]. He quoted $3-4,000 for a full wrap. Then he had health issues. You then recommended stick-it graphics in waterbury. As instructed by [redacted] and [redacted], I went there for a quote and they quoted 2200 for a full wrap. I feel this is a good price for this.

After making the deal, it is becoming a challenge to have this work done. [redacted] seems to be under the assumption that you would do something much less. He offered me $600. That certainly isn’t close to 2200 and doesn’t include my $250 which I paid. [redacted] and [redacted] obviously were not on the same page. I should not have to argu with county line about this. It should not be this much trouble for me.Desired Settlement: County line to honor their offer and pay stickit graphics for the wrapping of my vehicle.

Business

Response:

[redacted]ad agreed to accept delivery of a white NV as long as County Line agreed to arrange and pay for a vehicle "wrap" that would advertise for his company. Unfortunately the vendor County Line traditional uses was unable to complete the task that led to [redacted] frustration. Since that time, County Line and [redacted] reached an agreement and County Line gave [redacted] a separate check for $1500 for him to make his own design arrangements. Both County Line and [redacted] consider the matter close and County Line appreciates [redacted]'s patience>

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: My son and I went to Nissan to look at cars on 04/07/14. The salesman brought one out that my son really liked. We told the salesman we would be back in a couple of day to figure out the money situation with us. He told us we should put down a deposit so no one else can buy the car. I put down $200.00 on my credit card. My son was using his own money for the rest. We went back on the April 9th to talk about purchasing the car. I told them it was a little out of our range and my son wasnt working yet. They (the salesman and manager) stated they would defer the payments for 5 months to give him time to get a job, so no payment until October 2014 and they would send me a check for 625.00 to cover the first 5 payments. My son paid $6000.00 cash. We agreed with the deal. My problem is they never credited my $200.00 to my credit card account after asking several times,and i'm getting charged interest. and they only mailed me 3 months deferred payments ($125.00 a month) in a check to my home, not five like we agreed on. I have been calling them and they do not return my calls.(at all).I even went to the dealership one day and they said the manager was busy and he would call me that night.(he didn't) I don't know what else to do. I have talk to 3 different managers including the highest one and he wont even return my calls. I documented every time I called. The $200 deposit was not applied to anything but it was charged to my account. and I have the deal in writing about the 5 months deferred payments. So I would like my $200.00 applied back to my credit card and a check for the deferred payment for $250.00. I cannot believe how unprofessional they are and how they get away with this. Thank you so much for your time.Desired Settlement: So I would like my $200.00 applied back to my credit card and a check for the deferred payment for $250.00 like we agreed on.

Business

Response:

County Line regrets [redacted] frustration and worked to resolve its shortfall with her back in June of this year. Both the refund of $200 and the additional two monthly payments totalling $250 were reimbursed to her by check on June 5, 2014. [redacted] has also opened a [redacted] complaint regarding the issue which was closed once her check was received. County Line sincerely appreciates her business and assures her that we are committed to her satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was sold a used car in November of 2014. Part of the agreement in the contract was that I would be provided with a spare fob key within the next few days after I picked up the car. Apparently, the dealership did not have both sets. However, I was not contacted for weeks. After multiple calls to the dealership, I finally went there in person where I was sent to a Sales Manager who promised he would deliver the key for me. I simply needed to leave my car at the dealership on a Friday, when the "key guy" showed up. When I went to pick up my car, the sales manager told me the key guy was out of stock of my fob model and told me he would call me back within a few days. This was over a month ago and no one has contacted me since. My wife and I decided to call again in mid April and the secretary at [redacted] was not helpful and hung up on us. Apparently, the manager in charge that could help us was out to lunch at 5:15 pm.Desired Settlement: I would like my second key fob as agreed upon when I signed my contract and a complimentary service for the rude way we have been treated.

Business

Response:

County Line is extremely sorry for the inconvenience placed on Mrs. [redacted] and our Used Car Manager [redacted] has now both contacted the consumer and made personal arrangements to provide the key that was owed. Because the original sales associate assigned to their purchase is no longer a County Line employee, the follow up and their satisfaction was unfortunately not executed to the prper standard. We hope strongly to regain Mr and Mrs [redacted]' good favor and will work to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, today I went to my appointment for my pick up of the key and programming. They did not have my key in stock. As a result, another trip and more of my time wasted. [redacted] has done this to me now multiple times having me spend my time there to no avail. They promised to have my key there tomorrow, Tuesday, April 21. I find it very unsatisfactory that I have had to go there now three times to get something they should have prepared for me. I will reply back tomorrow to see if I finally receive my key.

Sincerely,

Review: After my daughter was looking to purchase a[redacted] truck from this Nissan Dealership, and being provided it as a loaner while she finished up some paperwork in order to purchase the vehicle, she placed a deposit on the truck she was looking to purchase. When the truck had some mechanical issues and sensor issues she brought the truck back. Due to the issues the truck was having the [redacted] advised her to not even drive the vehicle. When she placed the deposit on the truck she was informed that it was 100% refundable, if she did not purchase the truck. Due to the payments being too high on the vehicle she did not purchase it. Upon requesting a refund she had placed she was told she would not be receiving it back.Desired Settlement: Refund of full amount

Business

Response:

First and most importantly, no request was made to County Line's used car manager [redacted] for a refund of deposit. County Line allowed Ms. [redacted] a 3 day test drive at no charge and worked diligently to try and secure financing for her. Unfortunately do to her credit standing and unique income source, an acceptable loan could not be secured. County Line is disheartened that days of effort have resulted in this complaint and has issued a refund in the amount of $146.00 today January 15, 2015. If Ms.[redacted] determines she would like to continue dialogue with County Line to purchase a vehicle, we would greatly appreciate the opportunity.

Review: I walked into the Nissan dealership with high hopes. Seeming how my mother owns one and loves it and recommended a Nissan to me. The people seemed to very nice at first and very helpful. One of the sales team members walked me through the process and showed me different options. He kept bringing up the topic of leasing and made it seem like it was a guaranteed thing. He brought us back inside and we sat down and he had us fill out all the paper work. We even had to do it twice because he did something wrong. Then they switched the vehicle on me and I was ok with that and they took a deposit. I gave 400 on my credit card and my mom gave 200 in cash. After filling out the forms and being all excited for my new vehicle, I was brought into the finance office and was told no. They wanted more money down and I couldn't do it. We asked for our money back and he said he couldn't give it back to us because the business office was closed. I was told that the money would be back on my card on Monday. My mother called the dealership on Monday and was then told that I had to come in on Friday so that they could swipe my card and give me back my money and if I couldn't then I would receive a check in the mail. Its been over 3 weeks and still have not gotten my money back. We have called more then 5 times and have been brushed off and given attitude. The sales man that handled us, was very rude on the phone and continued to speak over us. I told them I would come back to them because they were so nice but now I will not bring my business there. I think its really wrong to be at a dealership for over 6hrs, fill papaerwork out, have a car chosen for you, put a deposit, and then be told no. That is just wrong. I will no longer be interested in purchasing a Nissan.Desired Settlement: I would like my refund back and maybe a little more for getting the run around and being brushed off. I feel as though because I didn't leave with a car that I wasn't valued as a customer and wasn't as important.

Business

Response:

County Line sincerely regrets Ms. [redacted]'s dissatisfaction and agrees that the refund process was far too long in her case. First, It is our goal to try and secure the best possible financing option for every customer. However, lending is regulated by the consumer's past credit history and as in the case of Ms. [redacted], her credit rated at a very high risk level with almost every available lender. The terms of her purchase would've been dictated by the banks at that point and not County Line. As for the untimely refund, County Line apologizes for the process not working as it should. As of today (April 11, 2014), a full refund has been issued to Ms. [redacted]. We will strive to avoid such delays for any consumer in the future.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I understand the process of the business but the way it was done was completely wrong. My credit wasn't even checked before I gave the deposit which gave the impression it was a sure deal. Your company took my money (mind you that was my current cars payment for the month and I gave it your company because I was under the I.preasion it was a sure deal since you were taking money and now I'm behind and will be charged late fees) and then checked my credit which was wrong. I was completely deceived thru the whole process and I feel that I am owed something for this.

Sincerely,

Review: On July 28th I purchased a new car at my new home in [redacted]. I traded in my 2013 Nissan Juke which I had purchased at County Line Nissan. Because I had the car for less than 2 years, the extended warranty that I had on my vehicle was not fully used and therefore I was informed that I could submit an end of warranty form with my pay off letter and odometer reading to receive a refund for the un-used warranty services. 10 Days after my purchase of the new vehicle I received the pay off check to prove the Juke had been paid off. I made multiple attempts (every day, for 1 week) to contact someone in the finance office at County Line Nissan to provide me with the end of warranty form. With no luck to actually speak to someone and many un-returned voicemails, I sent a family member to the dealership to pick up the form for me in person. When he arrived, someone from finance provided him with the form which he sent to me and I sent back to him with the additional information needed. It was faxed on August 11th to County Line. I received no confirmation that the forms had been received so I made attempts (1 call per day for 2.5 weeks) to speak with someone in finance. Finally, after some run around, I was able to speak with the same man that had provided my family member with the form and he stated "The end of warranty is submitted at the end of the month and that is why we told you 6-8 weeks." I explained that no one had explained this to me because I hadn't spoken with anyone because no one calls me back! Fortunately, I had the number to the warranty company and was able to see that my policy was no longer active after about a week and a half from that conversation. We are now almost at the 8 week mark and I have not received any information regarding my refund. I call and leave messages (the third one just before writing this) and calls are not returned. I spoke with someone last Friday (9/25/2015) and she was unable to tell me any information however she was able to take my new address (which I was told would be collected from me when my refund was ready). She was not able to tell me if it has already been sent to my old address (which I was told would NOT happen), or if it was still pending and she was not able to see that the end of warranty had been processed. She explained that she couldn't even tell that I had purchased the car there in the first place! How frustrating! This has been a grueling and exhausting process. I should not have to call every day to finally get answers and I should not have to send local family members in when I don't get those answers after week long attempts. We are almost at week 8 and I would like my refund and some answers.Desired Settlement: I would like the refund for my warranty sent to me, at my correct new address.

Business

Response:

Once all proper paperwork was received both the request to the insurance company and the bank could be made. A refund in the amount of $1,460 was issued on September 28,2015 (check number [redacted]). That check was mailed to the consumer at their [redacted] address and has been processed. County Line now considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I brought car in for issue with top. They said $98.00 to diagnose issue. They called later and said they need $200 to continue to diagnose the problem. This is bait and switch. Or their Nissan repairmen are unqualified. It was a simple problem.Desired Settlement: Return my $98.00 plus tax

Business

Response:

[redacted] complained of his convertible roof not closing completely. Standard dealership policy is to charge 1 hour diagnosis to attempt to discover the root of the problem. Unfortunately in this case our technicians spent 3 hours trying to diagnose the issue without success. The technician did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior.

To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connections. The minimum amount of time to start this lengthy process is an additional 3 hours. [redacted] declined any additional diagnosis time at County Line.

Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problem. We are dedicated to solving [redacted]'s issue but will need additional approved time to do so.

Review: This was the WORST service I have ever received at any business. We bought our car from them and when we went to pick it out they were not ready. They called us and told us to come in at 7:00 p.m. and when we arrived they had not even started out process yet. We waited over an hour before I had to go get the secretary to see what was holding us up. At about 8:30 we finally started out paperwork. They waited too long, so the [redacted] was closed, and we were lied to saying the [redacted] made a mistake with our registration. We then had to come back a different day because we didn't have what we needed. After finally getting in our car we noticed it was detailed as promised and the gas was on empty. They were also supposed to be putting in a Bluetooth system, which again was not completed when we picked up the car. That had to be rescheduled as well. During this time they were running an incentive where they give out [redacted] gift cards if you test drive a vehicle. Not only did we test drive a vehicle, but we bought one and I have still not received my gift card...almost three months later. I have called and spoke to several people about this issue and all promise it's "in the mail." I have never dealt with a business this disorganized. The last service person I talked to was very and said he would call me back and never did. I will never go back to Countyline Nissan and would never recommend it to a friend. Or an enemy for that matter.Desired Settlement: I would at least like the gift card that I was supposed to get to be mailed to my address.

Business

Response:

First and most importantly I would like to apologize to [redacted] for the unacceptable service. Every customer should receive timely and respectful service and unfortunately we failed in this instance. County Line has a 45 year history of doing far better and I will be contacting [redacted] personally to do whatever possible to start the process of regaining her trust. Her [redacted] card will be made available.

Review: Hello my name is [redacted]. I had purchace a car from this dealer ship with gap ins and I got into an accident and totalling my [redacted]. Ive been trying for 5 month now try to get payment of $841.00 to [redacted] now this is on my credit report as well on the cosigner credit report. [redacted] from [redacted] call [redacted]and stated to the bank that the dealership will overnite the payment of 841.00 which thay never submit payment to the bank.I also have a letter which the dealership gave to me and also to ** bank that [redacted]i is responsible to make payment to ** bank due to there mistake not noyifing cosigner and putting me into another carDesired Settlement: I would like this matter resolve by dealership owe up tp there agreement to pay ** bank $841.00 which I have the letter stating that thay would make payment to the bank.Also remove from my credit report and cosigner report.Thank You for your help [redacted]

Business

Response:

County Line is not the insurer in GAP insurance claims and final claim amounts are determined by the insurance company. However, Ms. [redacted] is a valued customer and we are happy to act as her agent to contact the insurance company and the lender on her behalf with her permission.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

sorry but I do not wish that countyline act as my agent countyline and gab been putting the blame on each other this has been going on for 5 months now.But I do have a statement that countyline will pay ** bank due to there mistake.Also countyline told ** bank that they will pay the amount owe.Thank you [redacted]i& [redacted]

Consumer

Response:

Consumer

Response:

From: [redacted]

Sent: Friday, August 23, 2013 10:26 AM

To: [redacted]@ct.Revdex.com.org

Subject: Complaint

Hi, MRS [redacted] I PUT IN A COMPLPAINT AGAINST A CAR COMPANY I FAX IN A LETTER STATED THAT THEY WERE GOING TO PAY WITCH THEY HAVENT PAY AS OF YET MY CASE NO. FOR THIS CASE IS [redacted]4 PLEASE CALL ME TO LET ME NO ABOUT THIS CASE I WOULD LIKE THIS TO BE REOPEN MY CELL NO. [redacted] THANK YOU FOR YOUR HELP [redacted]

Business

Response:

County Line processed the customer's supplemental Gap insurance claim through [redacted] paid to the lien holder their maximum payout of 150% of NADA guide. Per that agreement (which does not inc County Line), any shortfall is the responsibilty of the borrower. Any complaint on the claim payout should be directed toward the insurance company and is not a dealership issue.

Review: I sat with [redacted] on or about 9/8/to canceled the gap insurance on my [redacted] that I traded in at Colonial Toyota 9/1/I provided him with paperwork that he photocopied[redacted] stated refunds take to weeksI faxed [redacted] the proof of payoff information at the number he gave me ###-###-####, 9/8/Today, 10/24/14, I called the gap company, and they say the gap coverage was never canceled and they said they could not tell me how much refund I am entitled to of the $I am concerned value is being wasted on my refundI called countyline and the greater that answered the phone said she would find someone to help me, she came back in a couple minutes and said [redacted] said it takes 8-weeks, I don't agreeI asked for the manager but instead they dumped me into [redacted]s voice mail so I feel they are not taking my refund seriously and I need to open this case to get my refund.Desired Settlement: the Gap insurance cost $695, months financing, I had the car for months so I think I should get a refund of at least $(months value) considering the runaround I am getting,
I have been to the dealer in person, faxed what they asked for, called the gap company twice and nothing has been done in over weeks
The gap contract says I can contact the gap company but when I do, they state I must deal with Countyline who stonewalls me from getting my refund
Business
Response:
County Line was at the mercy of the GAP insurance company for both the amount and timing of [redacted] refundAs of today, November 11, 2014, his refund has been issued in the amount of $as calculated in compliance with CT state insurance lawsA check for that amount will be sent overnight priority to [redacted] today with an arrival of November 12, County Line is the agent for [redacted] and has tried to expedite this refund since he had identified the earlier failure

Review: After purchasing a car from auto jocks, County Line Nissan's used car lot, I was promised $100 per referral. Well, after referring someone and being told I'll have my money in about 10 days, I have yet to receive the money about 2 months later. It seems sort of deceitful marketing to instruct customers to refer others for monetary payment then not holding up their end of the deal.Desired Settlement: I would like the money I was promised.

Business

Response:

Sales Manager [redacted] spoke directly with the customer and verified all of the referral information. The $100 "Thank you" has been approved and will be picked up by the customer. We appreciate his patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the time the time they took to aid this situation.

Sincerely,

Review: I purchase a 2010 Nissan from county line Nissan and I'm having issues with the front tire or brake complain about the problem after having the car for three days I told them that the noise sound like the rotor or brake in the front need to replace however they refuse them they told me that the tire has a flat or fat spot on it that the reason the head of the service department even told me to turn the music up loud then I wont hear it . a month later I offer to pay for the tires and they told me they didn't have any in stock and I should wait a few more months I need the tires or the brake fix I almost lost my life during the heavy rain last week because at 25 mph my car had a hard time stopping lucking for me no one was in front of me ...

Product_Or_Service: car

Desired Settlement: this is a certified pre owned car just need the problem fix ASAP

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

Ms [redacted] brought her car in for an inspection on 7/30/2013 and we discussed her tire and brake concerns. After a complete inspection we agreed to machine her fornt brake rotors at no cost. We also inspected her tires which still qualified as a certified vehicle at 5/32". We came to an agreement to install 4 new tires and paid 50% of the cost as a good will gesture.

Review: I brought my car in for service on 5/31/2013. When I left the shop it was a nice day out so I had my windows down. The next day when I drove my car I wanted to use the air conditioning, but to my surprise it was not turning on at all. No air was coming out through the ventilation at all. Nissan was closed for the weekend so I had to drive in the heat sweating profusely. I dealt with that, but when I called Monday (Today - 6/3/2013) they told me it would cost me to fix it. My car is a 2008 Nissan Sentra in which I have spent several thousand dollars to maintain at this manufacturer. My AC has worked perfectly up until after that appointment. I do not feel that they have the right to charge me for something that clearly happened in their shop. The service appointment that I just had cost me over $1,000 dollars. On top of that, a similar issue happened before when I brought it in. They said they had to disable the air in my car to work on something specific. I feel that this is the same issue, but they're just trying to nickel and dime me.

Product_Or_Service: Exhaust Service

Desired Settlement: All I want them to do is fix my AC free of charge. It worked just fine before I brought it into the shop and it should work just fine now. I have no air in my car at all.

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

Mr. [redacted] left me a voice mail on 6/3/13 indicating that his blower motor was not working, he wasn't going to pay for it, he was calling his lawyer and filing a complaint with the Revdex.com. When I returned his call he reiterated the same thing. We had replaced a catalytic converter the previous Friday and I explained that if the problem was related to what we had done it would be repaired at no charge but if it was unrelated it would be his responsibility. I provided him with alternate transportation the very same day, diagnosed the problem and determined that the blower motor amplifer had shorted out. It was not related to a catalytic converter replacement. We had the part in stock, the repairs were completed after recieving autherization from Mr. [redacted], we extended him a discount as we did on his last service and it was finished the same day. Finally we gave him the failed part at time of pick up for his own inspection.

Consumer Response /* (3000, 7, 2013/06/06) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

There was no settlement offered. My first call was not to the manager on 6/3/2013. I spoke with Jodi first who advised me upfront before I even brought the car in that I would have to pay for the repair. I've been paying Nissan thousands of dollars to maintain my car since 2008. My air was working flawlessly before that appointment and was completely dead after it.

Review: I heard advertisement on refinancing vehicles on the radio, I filled out application and was approved, a gentleman by the name of [redacted] helped me, that was three months ago, nothing has happened yet and all I get is the run around from the dealer, not a finance company, they lied on the radio! [redacted] told me not to pay anymore car payments on my current loan because it would mess up the payoff figure, now I'm 60 days late on my current loan and my credit is perminately affected, [redacted] from [redacted] is Horrible and lies and even gave me a bogus cell phone number, He currently holds the title to my [redacted] that they are supposed to refinance and won't return it!!this whole situation had given me such greef and I am suffering from [redacted] and am trying to get my affairs in order for my children. something has to be done about this terrible dealership pretending to be a vehicle refinance company, I will also be taking up legal advice.Thank you for your help.[redacted]Desired Settlement: I an seeking to have my current loan paid for three months @ $ 433.00 per month for a total of $ 1,299.00 plus six months for my suffering $ 2,598 for a total of $3,897

Business

Response:

[redacted] acts as a subsidiary of County Line Nissan and provides finance services as an indirect lender for its customers. As was the unfortunate case with Mr. [redacted], not all applications are approved and not all funding packages are accepted by the lenders with whom we have relationships. County Line worked for an extended period of time to gain an approval that would benefit Mr. [redacted]. During that time, Mr. [redacted]'s current loan and his obligations to it remained exactly the same; the vehicle was still in daily use by him and insured by him. County Line and [redacted] have informed Mr. [redacted] as have the lenders involved in writing of the adverse credit decision and the title reflecting the current lien is in Mr. [redacted]'s possesion. We apologize for any inconvenience in not securing new financing on his behalf, but can not take responsibility for Mr. [redacted]'s current car payments.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Timothy [redacted]

County line Nissan told me I was approved and papers were on their way, and told me not to make any current loan payments because it mess up the payoff amount, well two months went by and my loan was late 60 days and now my credit rating is destroyed, if they don't pay me for the two months loan payment I will show up on their doorsteps with the local news and cameras!! I know all the media!!

Business

Response:

As a goodwill gesture, County Line will offer Mr. [redacted] a refund for any late fees he's incurred and work with the credit bereaus to resolve any reporting issues due to his non payment. County Line works closely with the credit bereaus and hopes to reach a level of satisfaction with Mr. [redacted]. County Line can not and will not respond to threats of business disruption and personal relationships Mr. [redacted] expects to leverage with his close media friends. County Line will be contacting Mr. [redacted] to discuss, but views his threats as reason enough to close this file for purposes of the Better Business Bereau.

Review: I feel that County Line thinks that it’s ok that the customer has to waste hours on the phone or time to drive down to the dealership in order to get what was promised. They will act like your best friend just to make the sale, even open the doors when you arrive and buy you pizza for lunch! Offer a $25.00 gas gift card just for stopping in. That is just the beginning of the con.

This dealership’s salesmen are the epitome of used car salesman. They will use every sleazy tactic available and they will tell you anything so they can make the sale. I think the salesmen feel it is ok to be deceitful to people so that they can increase their paychecks. They use a whole team of people and departments to come out on top.

We even spoke with the owner [redacted] who promised to resolve all of the issues. The sad part is he is the owner and can’t even get the job done. He promised to “detail the vehicle inside and outside”. Replace the four tires and align the front end and fix a headliner issue and fill the gas tank for our inconvenience. When we arrived to pick up the vehicle, only the two rear tires were replaced, the gas was not filled, and it hadn’t even been vacuumed on the inside and the outside was merely washed. I complained to the owner and said they hadn’t even touched the inside. He then turned to us and asked us if, “we would like to get in the vehicle with him and he would drive us over to the detail area of the dealership so he could ring the neck of the detail kid making $8.50 per hr.” This was totally inappropriate!

The young salesman [redacted] will tell you anything to make a sale. Then when you go back to the dealership to try to get the problem solved, he will avoid you like you have the plague. This dealership’s employees have mastered the art of avoidance. You call them and they transfer you to the salesman who doesn’t answer the phone. You leave a message. They never bother to return your call. You call again and they still don’t call back.

Then the finance department is another level of crooked people I had to deal with. I have never had such a terrible experience buying anything in my life. You are promised an interest rate, you put down a deposit to hold the car and then they change the rate when you go there to finalize your paperwork. The best part is they just keep changing the interest rate. What you do get is some marked up rate that helps line their pockets with profits. When you tell them that you’re going to use your own bank, such as a credit union, the interest rate magically lowers to match your maximum payment that they tricked you into telling them in the beginning of negotiations. You don’t get the interest rate that was promised and that you worked so hard for. On top of all of that, if you don’t notice, they will add a point to your interest rate “just because that is what we do”, according to the finance manager.

The sales manager [redacted] was so unprofessional. He actually stood inside the dealership, on the showroom floor with other customers around, arguing with me about the unsafe tires. He was so matter-of-fact about how they didn’t put new tires on the vehicle, just like he said he wasn’t going to. He was proud of himself and the money he saved from his used car repair budget. Even the service manager [redacted] said that the tires were unsafe. But customer safety and satisfaction clearly didn’t matter.

I have been driving on their dealer plate for nearly 3 months now. I made a visit to get my plates and registration. I waited almost 2 hours. First, they couldn’t locate my license plates. Then they found the plates on the salesmen’s desk. Second, they couldn’t find the registration because the “DMV” girl was not in the office. They said I could come back Monday to which I said no. Then they got the “DMV” girl on the phone and their story changed. Now there is some other problem that they couldn’t identify. Their solution was just come back on Monday.

The entire dealership is completely disorganized; almost clueless it seems, as to how things work from refunding deposits to dealing with safety issues. Deposits have to be approved and refunded by the owner himself. In my opinion they are dishonest, manipulating liars!! Anytime you call them out on something they will blame it on another employee who is conveniently out of the office, with a customer or on vacation.

My vehicle was never repaired as agreed to, the detail as promised wasn’t done the $25.00 gift card is still a mystery, my registration is still incomplete.

Eventually, County Line will try to correct the problem only after countless hours of haggling with them. While they did fill my gas tank and put on two rear tires the other issues remain. I gave them more than adequate time and opportunity to do so before I was forced to this level of complaint. They make you think they are going to fix the problem but I think they have no intention of fixing anything. They will try to give you just enough to make it look like they tried and that the customer is just a chronic complainer. Just read all the other complaints and notice the same pattern. They are always sorry. No customer should be treated this way. They want to resolve the issue now. We have been selling cars for years, etc.

So, the bottom line at County Line; is dealer profits!!!Desired Settlement: I would like County Line to reimburse me with cash for the promised work that I had to complete out-of-pocket, myself, register the vehicle and provide the $25.00 gift card.

Business

Response:

County Line safety inspects every vehicle to ensure the vehicle is fit for the road. As is also part of DMV law, vehicles that are 7 years old or older are sold "As Is". That is the case with [redacted] vehicle. I personally delt with [redacted] and in a goodwill gesture to compensate him for what had been an obviously frustrating experience for him, new tires were put on his vehicle, the headliner was repaired and the vehicle was re-detailed and filled with a full tank of gas. And yes, the vehicle was delivered properly and safe for the road. [redacted]'s vehicle is properly registered and his plates are on his [redacted]. As for our standing test drive offer, the rules are clearly stated on www.countylinenissan.com and an activation code for [redacted] to have his gift card sent to him was mailed to him timely. I can only guess that it may have been mistaken for "junk" mail and not opened. To make that process easier for [redacted], I will mail him a check for $25 and consider that part of his concern closed.

Older and high mileage vehicles will always accompany additional exposure and I personally had that conversation with [redacted]. I apologize with the deepest sincerity however for any unprofessionalism or poor treatment he may have received from any staff and I will take steps with those staff members to work towards better service in the future.

Consumer

Response:

Review: I purchased a brand new 2014 Nissan Rogue SV from County Line Nissan on 3/12/14. From the beginning, our salesperson gave us misinformation about features of the car. I was mislead about the camera features (told the model I was buying would have all the views, just a smaller screen and no navigation, but my car does not have all the views), auto opener for the trunk (was not told that wouldn't be on the model I was purchasing when I asked about the differences), spare tire (told the car has a spare tire, when it has run-flat tires). When I went to pick up the car, I was told it wasn't ready because they lost our insurance information and I wasn't allowed to take it off the lot. This was the third business day after I signed the contract, and I asked for my deposit back, the sales manager, [redacted] told me "there is no way that is ever going to happen." I had several salespeople surround me while [redacted] yelled that at me and my salesperson yelled at me that "he bent over backwards" to get the car ready for me. [redacted] then tells me that I CAN take the car that night. While looking over the car, I was given one key and one key fob and told the other one was used for the remote starter. No one ever told me that my brand new car would not come with 2 keys and 2 key fobs. After contacting Nissan about this whole ordeal, my husband got in contact with [redacted], owner of County Line Nissan, who will gave us the second key and Key Fob for $204.74. I just bought a brand new car and that should have been included with it or I should have been notified. On top of all the other lies I was told and the way I was treated, I think being given a key and key fob is the least that can be done.Desired Settlement: I would like the second key and key fob given to me without any additional charges.

Business

Response:

County Line Nissan respects Ms. [redacted]'s time and sincerely regrets her inconvenience. Nissan Sales manager [redacted] has contacted Ms. [redacted] and has agreed to provide an additional key and FOB to her at no charge. County Line is available at the customers earliest convenience to provide and program the key/FOB.

We look forward to providing Ms. [redacted] with a higher level of service and thank her for bringing her dis-satisfaction to our attention. we will strive to improve.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Nissan County Line lied and swindled us again!!!!!! [redacted] agreed to give us the key fob at no additional charge. I told him my husband would call him back to schedule the appointment. My husband left 5 voicemails over 3 business days for [redacted] and did not get a return phone call (even after speaking to the receptionist and confirming [redacted] was there). On the 4th day, [redacted] answered his call and then disconnected him 5 times during the phone call. After all that, we finally schedule the appointment. My husband went yesterday and received the additional key fob. Today we realized that our automatic starter no longer works. NISSAN TOOK THE KEY OUT OF OUR AUTO STARTER!!!!!!!!! The auto starter was part of my deal when I purchased the car. I can't believe they did something so low down and dirty. I want my auto starter put back without taking away my second key.

Sincerely,

Business

Response:

From the beginning the consumer did not understand that as part of the remote start installation one of the remotes had to be used within the interior of the car. In spite of that and because the consumer refused to accept this we, at our expense, opted to provide an addtional remote. That would make 3 remotes plus the remote starter fob.

The allegation that we removed a key or a starter is erroneous.

The cunsumer is scheduled to return to have the remote starter checked for performance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Their first statement is a lie and is insulting how they speak to me. How could I understand that I would not get a second key fob for my brand new car when it was NEVER told to me? Furthermore, when County Line finally agreed to give me the second key fob, [redacted] from County Line told me that this was the first 2014 Rogue that had a remote start put in it and they were not aware it would require the key fob. So either [redacted] lied to me or he was not aware. It's hard to know the truth, since County Line has given me such an abundance of misinformation.

My husband did go back to get the remote starter repaired. It took over 4 hours for County Line to fix it!!! There is nothing more that I ask of County Line. I continue to be amazed by the way we are mistreated. Buyer beware.

Sincerely,

Review: When I had the accident a couple months ago, I sent my car to this dealership to get it fixed. The insurance had to pay around $4500 and a lot of stuff was not replaced like it was written on the estimate. The car had issues, it was making noise and shaking when it was hitting 30-40 mph. After they "fixed" it the first time my husband told them that something was wrong with the car, but they said that the parts are new so they need some time. After two weeks I brought the car back to the dealer but no results. When I brought the car back to the dealership on Friday, they charged me another $650 for two hours of work, and when I got my car back there was still the same problem. I don't have anymore more money to spend on a work that should have been done right the first time. I hope this complain goes to someone and they get it fixed properly.

Product_Or_Service: Nissan

Desired Settlement: I want to bring the car back to the dealership so that they can get it right this time, without me paying any more money out of my pocket.

Business

Response:

Business Response /* (1000, 5, 2013/06/13) */

I TEST DROVE THE VEHICLE WITH MR. [redacted] FOR APROX 18 MILES AND AT NO TIME COULD HE DUPLICATE ANY METALIC NOISE. WE DROVE AT SPEEDS RANGING FROM 20 MPH - 65 MPH ON NORMAL ROADS AND ON THE HIGHWAY. DURING OUR ROADTEST WE DROVE DOWN ROUTE 84 AND I WAS ABLE TO FIND AN AREA OF THE HIGHWAY WHERE THERE WAS NO ROAD CROWN. I WAS ABLE TO DRIVE FOR LONG PEROIDS OF TIME WITH NO HANDS AND THE VEHICLE TRACKED DOWN THE ROAD STRAIGHT. DURNING THAT DEMONSTRATION MR. [redacted] AGREED THAT THERE WAS NO PROBLEM WITH THE VEHICLE DRIFTING AS HE WITNESSD THE VEHICLE GOING STRAIGHT DOWN THE ROAD WITH NO HAND ON THE WHEEL. WHEN WE ARE ON OUR ROADTEST I DID FEEL A SLIGHT VIBRATION THAT WAS FELT THROUGH THE SEAT. THERE WAS NOT VIBRATION OR SHAKING COMING FROM THE STEERING WHEEL. A PREVIUOS REPAIR (4/29/2013)THERE WAS COLLISION DAMAGE TO MR [redacted]'S CAR. HE REQUESTED THAT WE HELP WITH HIS DEDUCTABLE AND GAVE HIM A CREDIT OF $175 AND DID NOT REPLACE A WHEEL THAT WE HAVE DETERMINED TO HAVE A SLIGHT BEND IN IT. I EXPLAINED TO MR [redacted] THAT I FELT THAT THE WHEEL WAS CAUSING THE SIGHT VIBRATION AND NEEDED TO BE REPLACED. I CALLED HIM ON 6/13/2013 AT APROX 8:30AM AND OFFERED TO REPLACE THE WHEEL AT NO CHARGE AS A GOOD WILL GESTURE (EVEN THOUGH HE HAD ALREADY RECIEVED A CREDIT FOR IT) BUT MR. [redacted] STATED HE DID NOT WANT THE WHEEL REPLACED. OBVIOUSLY I RESCINDED MY OFFER. HE ADVISED ME HE HAD FILED A COMPLAINT WITH THE Revdex.com WITHOUT GIVING ME THE OPPORTUNITY TO COMPLETELY EVALUATE HIS CAR AND PREVIOUS SERVICE HISTORY.

Consumer Response /* (3000, 9, 2013/06/24) */

I did respond that but I don't know why it dodn't go through. I'm not ok with what the guy from dealer is saying because nothing he said is true. He did agree that something was wrong with the car and he said that is from something that was not relatited to the accident. They did charge us $550 only labor for two hours that the car stay in the dealer. I did pay the amount that they asked me and as soon as I took the car still had the same problem. I did asked the guy that was there right away about my problem, but he said that the parts were new and need some time te be ok. After one week I had to bring it back and did talk to the manager and he said that the noise and vibration comes from the wheel. He said that give us another $200 to change the wheel. That's why I took the car back and I did't let them fix it. Again, they lied by saying that they will fix the car with no charge. I did order a wheel on my own and replace it and the car is fine now. I want the dealer to give me back the money that they did charge for no reason.

Business Response /* (4000, 11, 2013/06/25) */

County Line has been in business for over 40 years and customer satisfaction is our number one goal. If Mrs. [redacted] would like to call me personally at XXX-XXX-XXXX my initial offer would still stand. I am still willing to reimburse for the cost of a wheel that I would have purchased from my vendor $159.95.

Consumer Response /* (4200, 13, 2013/06/28) */

(The consumer indicated he/she DID NOT accept the response from the business.)

We did call the menager to make a deal about our problem, but he was very roude to us and did call me liar and start yelling on the phone. I want this process to go further and I really want help from another part, because is very hard to deal with them. We brought the car to fix the vibration and they did work on something else that didn't help the problem on the car at all. They did charge us $1000 when they said that $600 was only the labor. And I brought the car at 11:00 a clock that in a hour they did call me te pick the car up because was ready. I did pick the car up by 2:30 and the car had the same problem. I had to fix the problem myself even I had to pay $1000 and was done who knows what in my car.

The worst car dealership I have ever dealt with. They lie about fixing cars and when you make an appointment you still end up waiting extra hours. I went to get my car serviced and when I went to pick it up, 5 hours later, I found out they hadnt even touched it. Horrible experience

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Address: 2191 Straits Tpke, Middlebury, Connecticut, United States, 06762

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www.countylinenissan.com

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