County Line Nissan

Review: I purchased a vehicle from County Line on July 8, 2015, including the extended service contract. Chris in Finance told me I could cancel the extended service contract if so desired. I called and spoke to Chris on July 9, 2015 to cancel said contract. Chris informed me he would make the appropriate contacts to remove the contract and reduce my monthly payment accordingly. I received my first statement, and this has not been done. Since receiving the statement, I've called County Line 4 times, left 3 messages, and have not had a single call returned.Desired Settlement: My desired outcome is to have the extended service contract removed from the account, and to have the monthly payment reduced back to $217/month as Chris and I spoke about.

Business

Response:

Mr. [redacted] legally executed paperwork for an extended service contract with his [redacted] bank contract. He is correct that those contracts are both optional and eligible to be cancelled with the proper IN WRITING request for cancellation. Because these policies bind insurance coverage, no verbal request can be processed. If Mr. [redacted] will fax a letter requesting cancellation of the policy and include a copy of his registration and the vehicles current mileage, the cancellation will be expedited. It is important to note that refunds on financed vehicles are remitted to the lien holder and not to the consumer. Please fax attention Edith C at County Line Warranty ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I spoke with a sales person from county line on April 30, 2014. My car was getting serviced at the time; and my fianc was approached with a sales deal; that would ultimately get me into a new [redacted] vehicle. The sales person obtained personal information from me; with my consent that he would first find the [redacted] truck for me that would keep me in the same payment range that I currently pay for my [redacted]. The only [redacted] that they had on the date of April 30, 2014 was a [redacted] version that would take me out of my price range. The salesmen then told me to call him back the next morning by 9 am and he should have the information for me on what options I had in [redacted] trucks (i.e. color, mileage, features,etc.). I spoke with the sale men; that next day by 9, he told me that he was waiting on a particular crew of staff that would locate the vehicle. This was on Thursday May 1st; I had not heard from the sales man that entire day into the next day Friday May 2nd. I then called county line and asked to speak with management, I was given a Sales manager by the name of [redacted]. He assured me further that he would personally see to it that; that coming Wednesday (which would be Wednesday May 7th, 2014). That he would be going to an Auction and would see to it that I received the vehicle I was promised within the same price range that was guaranteed to me. I still have not heard from anyone regarding this incident. This ordeal has left me with an uncalled for inquiry on my credit report and more stress that I care for. Further more than that; every other time that I have called them through that last 2 1/2 to 3 weeks I was told that someone would get back to me. Several messages have been taken by various receptionist who seem to have somewhat of idea on the game that is obviously being played. I have asked for a corporate number or to speak to someone who can rectify this situation; to no avail. My only option left is having the Revdex.com intervene, and let me know how I can rectify thisDesired Settlement: I would like for the intervention of your company; to let me know what options that I have as a consumer. I feel taken advantage of and played with; I would like for County Line to be held responsible for the deal they made with me verbally by honoring it. The fact that either of the two sales men that made this deal with me have not called me to try and rectify this situation resonates to me as if they are running an dishonest establishment, and I would like to know what came of my credit run.

Business

Response:

County Line sincerely apologizes to [redacted]. As she points out, she is already a customer of County Line Nissan and we would always appreciate the opportunity to sell her another vehicle. At the time of [redacted] inquiry, County Line did not have a pre owned [redacted] that would fit her price range. Her name was placed on a "wish list" if a vehicle that met her requirements was either purchased at auction or brought in trade at our dealership. Unfortunately, that vehicle did not become available in a reasonable amount of time. Additionally, the staff performed poorly by not keeping her current on the vehicle availablility; used car inventory can be very difficult. Since no vehicle was available, County Line could not submit a credit application for formal approval.

If [redacted] still has interest in an [redacted], County Line will commit to paying above market for her current vehicle as part of a trade for a different vehicle and would appreciate the opportunity to extend whatever assistance possible to accomodate her needs.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This was not what was originally offered to me when I was first offered the deal. I had to go through so much unnecessary events just to get to someone who would even listen to me after the initial offer was made. I felt as though they did not take the situation seriously. As a consumer I have a right to receive respect and tactful; service this was not given to me in a professional manner. I was shifted around from sales person to sales person and at various times they all negated the blame off on others. It caused alot of unnecessary outcomes form me that I felt could of been avoided had this business given me what they had initially offered in the beginning.

Sincerely,

Took my car in to be serviced and was told multiple times the job would cost $500. When I went to get my car the bill was almost 200 more than what I was told it would be. When speaking to the service representative whom I had been dealing with, he acted as if that is not the price he said. His reasoning for the higher bill is that he was not including the diagnostic charge in the bill for some reason.

Review: s well as the emergency brake light came on. I brought the vehicle in to the service department and [redacted] stated that the error codes were from a previous problem from the previous owner and all he did was clear the codes. About 24 hours later while driving on the highway to work, the truck jerked and the check engine light came on again, I called [redacted] and left a voicemail advising him that the error has occurred again but I never got a return call from [redacted]. The check engine light cleared itself after starting the truck 3 times but continually came on over and over. I now have a misfiring in cylinders and a problem in the transaxel, I have a 2 year powertrain warranty, [redacted] is asking for $600 to correct some of these problems before they touch the transmission. I feel that these problems should have been caught before I took delivery of the truck. They had the truck for 2 days before I took delivery. and less than a week later I have issues. I did come in a few weeks prior and the owners son was so rude to me and refused to even look at the vehicle.Desired Settlement: I just want them to fix the truck. I don't believe I should have to pay for this repair when the problems should have been taken care of before I took delivery.

Business

Response:

[redacted] purchased her 2005 [redacted] from County Line with a powertrain warranty but because of the year and mileage is was purchased "as is". [redacted] brought her [redacted] in on February 9th, 2015 at which time we provided her with a loaner car during diagnosis and repairs. We assisted her by working with the staff at the [redacted] dealership who determined and resolved the problem which was a covered repair under her Extended Service Contract. She came in the evening of February 18th, 2015, we provided her with copies of the repairs that had been completed and thanked her service consultant for getting repairs done.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Please see attachment

Sincerely,

Business

Response:

When [redacted] purchased her 2005 [redacted] she was aware that it was being sold as is. The charges she incurred were for maintenance (spark plugs and coils) that required replacement 5100 miles after she bought it. Please see supporting documentation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:[redacted],I thank you for sending my compliant but this is not working, they are not telling the truth. You can advise them I will be going to the media. I tried to do things the right way, they are lying and were not up front with me. I have never been treated this way by a company before. So thank you for your time. I will be contacting the news and newspapers. These men walked all over me. [redacted]Clinical Support -Therapy Adherence[redacted]

Review: I am going to be very detailed, because this has reached a level of disrespect and absurdity that I couldn't ever imagine. I am not a complainer and have never filed a complaint in my life, but this has gone too far and my family and I have had enough. On July 16th my wife and I went to County Line to discuss the possibilities about turning in our [redacted] to purchase a [redacted]. We worked on a potential agreement with [redacted] (don't know his last name) and sales manager named [redacted]. My wife and I were still hesitant so we said that we would think it over. They convinced us that the car we wanted was the only one left in stock and suggested that we place a refundable....key word REFUNDABLE $500.00 deposit to merely hold the car while we thought about it. The next day I called and informed them that we wouldn't be purchasing the car. They informed me that the money would be credited back to my credit card and no worries. Two weeks passed and my wife and I received our credit card statement which showed that we had been billed and had been hit with interest because County Line never reversed the transaction. Now here is the ridiculous part....I have been calling since August 2nd, I have saved all the calls that I have made, and they continue to dodge me. When they transfer me to someone that can help the phone hangs up. When they transfer me to the salesman I worked with he doesn't answer; he has also not returned a single voicemail (I have left 8). I have also left messages for the owner and sales manager. I finally reached the same sales manager [redacted] and he assured me that this was a huge mistake by them and someone will call me back immediately to do so....that was August 30th I believe. I have not received a single missed call from them over this 40 day period. They have been rude, dismissive, and negligent. To add insult to injury it is now the second month, and I have been billed for the interest again. I will never do business with them again, but I just want my money back. I can't go down there either because I teach everyday like my wife and County Line told me they don't do business after 5pm, I'd never make it there in time. I also have a 9 month old son that limits are availability. I am 100% fed up with this situation and the aggrevation and grief has been unheard of. I have never had an experience like this in my life. Please help us. Thank youDesired Settlement: I would like the original $500.00 that was billed to my [redacted], plus two months interest that was billed to me while they didn't refund my money. I also think that the dealership owes me something for the grief and anguish they have caused due to their irresponsibility.

Business

Response:

Website Response:

Mr. [redacted] had requested a refund of his deposit. County Line had spoken directly with Mr. [redacted] and confirmed that his deposit had been refunded in full almost a month prior of receiving notification that the complaint was not answered. Please close this case as closed succesfully. Thank you.

Sent on: 11/12/2013 10:24:10 AM

Review: Purchased a vehicle from Auto Jocks on April 23rd and took possession of it on April 25, 2013. Vehicle came with a 60 day, 3000 mile warranty. Brought the vehicle back on May 2nd to have cleaning done and to have them bring it to emissions. The vehicle had not passed emissions when I originally picked it up. I also gave them an estimate from my mechanic and one of the important things on there was that the left front axle was leaking. They ended up having the car for 5 days. Yes, it did finally pass emissions and no they did not fix the leaking front axle. I was told several times by the manager the warranty is used if the motor vehicle repairs are dangerous to the operation of the vehicle. The fact that the axle is leaking...well, he does not feel it is leaking enough to warrant replacement. It has to be leaking more than it currently is. I do not understand how a vehicle is sold that did not pass emissions, that was an 'oh, by the way' as I was walking out the door, and how I can have a
warranty that is not honored. My vehicle needs to be repaired before any further damage occurs.

Product_Or_Service: 2010 Honda Ridgeline RTS

Desired Settlement: I would like to have my warranty honored and the necessary repair performed.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

County Line honors all CT state used car warranties that qualify under the terms of the 60 day 3000 mile limitation as determined by Connecticut's DMV. COunty Line is currently working with DMV to resolve the [redacted]'s concerns and will keep in close contact with them until the situation is resolved. We apologize for inconvenience to the [redacted]s during this process.

Consumer Response /* (3000, 9, 2013/06/10) */

I received a call from someone at Auto Jocks the last week of May asking me to make an appointment to get the work done on my vehicle. I called back on Tusday, June 4th and asked for the gentleman they had told me to ask for - he was off. I called back on Wednesday and was told they did not know who he was and could not give me an appointment without the vehicle id number from my truck. I called back on Thursday and gave the vin number and was told my truck was purchased in January. I stated no in May. Anyway, I have an upcoming appointment for June 11th.

Business Response /* (4000, 11, 2013/06/12) */

I have spoken with the Department of motor vehicles and relayed Auto Jocks willingness to assist Mr. [redacted] and simply need him to schedule an appointment in our new service facility. Mr [redacted] can contact me directly: [redacted] XXX-XXX-XXXX

Review: Deposit left for vehicle. Following morning I called to cancel transaction and was advised that no refund for deposit would be given.

Came to agreed upon price for a 2013 [redacted] Frontier. Left a deposit as the vehicle I wanted would need to be located. This took place around 7:00 pm 8/21/2013. The very next morning shortly after the dealership opened I called to notify them that I wish to cancel the transaction. I was told that they would give me credit towards a future purchase. When I tried to insist that I be refunded my deposit the story changed to a vehicle was located and they already went and got it and were preparing it for delivery. I was never notified that a vehicle was located nor was I contacted to schedule a delivery. Upon further research no such vehicle exist in their inventory.Desired Settlement: I simply wish to have my deposit refunded as no services or products were rendered. I did not take delivery of a new vehicle and dealer never located a vehicle on my behalf. Transaction was cancelled within 12 hours the following morning.

Business

Response:

Website Response:

Mr [redacted]'s refund of $500 was issued in full per his request on September 23rd, 2013. The refund was issued directly to his credit card and a copy of the receipt was mailed to Mr. [redacted]. This complaint was resolved in a timely fashion and should reflect so please.

Sent on: 11/12/2013 10:29:57 AM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,