County Line Wholesale

Review: Rip off, false verbal promises haggled me into purchase under promises that we're not kept charged me over $5000 more than vehicles value an refused to accept trade in 8 months later with original agreement on loanDesired Settlement: Fair trade in towards another vehicle worth the price tag of auto

Business

Response:

Mr [redacted] purchased a preowned [redacted] Neon from Auto Jocks on July 1, 2013. The purchase price of that vehicle at the time was $5907.00. Mr. [redacted] was given $1250 off of that price in exchange for his trade of a 123,673 mile 2000 [redacted] in poor condition. After taxes, registration and fees, his entire amount financed was $5127.12. Mr. [redacted]'s self expressed motivation for the purchase was to get a more reliable and better gas mileage vehicle; as an additional benefit, he agreed that this vehicle and loan would be used to help him re-establish his poor credit rating. Both Auto Jocks and Mr. [redacted] hoped that his ownership of the 2003 [redacted] would be for a relatively short time and he could potentially trade up once his credit was re-established.

Mr. [redacted] is now discontent with the market value he is being offered for the trade of that [redacted] Neon. As the entire amount of his original loan was barely over five thousand dollars, it is unreasonable for him to be disputing any amount, much less an amount of $4200, which is almost the entire retail value of the car at the time.

Auto Jocks will gladly work with Mr. [redacted] to offer him the highest value possible for his vehicle in trade based on its current mileage and condition and refutes his claims of anything to the contrary.

Respectfully,

Review: Purchased a car from dealership this past Tuesday for 5,500 and car has a transmission problem within two days of purchase driven less then 500 miles.

Business

Response:

Due to the age of the vehicle Mr. [redacted] purchased: a 12 year old 2003 [redacted] Camry, his vehicle was sold fully disclosed in "AS IS" condition. Compliant with CT [redacted] law, the vehicle was inspected and deemed fit for the road with a CT form K208, but due to its age - absolutely no warranty was expressed or implied. Mr. [redacted] was aware of the risks of buying an aged and very high mileage vehicle. His signature reflects that knowledge. County Line obviously was unaware that he would experience problems so soon and even offered to assist with discounted repairs internally. This is a very unfortunate circumstance that could not have been foreseen. County Line performed completely to it's obligation.

my mother and I went there she bought a car outright for a tottal of 9k and they said it would be detailed it never was they assured me the cab filter was fine it was full of mold the battery crapped out after a week the calliper went shortley after said the tires were new one was bald but they changed tires were differt tred patter said they did not need to be the same on an AWD they made her feel like she had to buy a warenty before she left fact is they will tell you what they need to to sell and not folow through after it is paid for they say they do a 115 point inspection but only fix what they need to to sell and no more I would not send someone I did not like there because they are so bad and every one I talk to that had a car from there had the same exsperience

Review: I went into the dealership with my boyfriend to look at 2 cars they had in stock. I explained that I had a trade, my boyfriend did not. I explained that I had $2000 down and he had $2500 down. [redacted] the finance guy said they would get us approved and not to worry. He ran our information and came back with a sales agreement quoting my car at $99 per week and my boyfriend's car at $100 per week. We signed this paperwork and agreed to come back to pick up the cars when we had our downpayment. I had to request an advance payment check against my pending lawsuit from [redacted] funding which I did on Friday and the check will be arriving tomorrow. We went back on Sunday because I myself never got to see the car I signed to buy. I took it for a test drive and when we went in to sign the odometer reports and title paperwork we were told by a different representative that our payments were now different; $130 a month for my boyfriend and $120 a month for me... and they tried to sell us on a warranty which we denied. We were then told we needed $3300 down for my boyfriends car and $3000 for mine. I told them this was not acceptable to us as we were already approved with the original information we signed for. They told us they had to rerun the paperwork to the bank again and would call us back. Now we receive a call today saying nope, the bank will not approve it and our original approval is no longer good. I now have a settlement check coming from [redacted] with a 25% interest rate against it to use the money for downpayments on cars this company is now saying I need more money for.Desired Settlement: I want the cars that we signed for. There is no explanation for why the original agreement we signed is no longer valid, and we have the money for the downpayments as agreed upon when we signed the paperwork.

Business

Response:

[redacted] is pleased to report that lender approvals were able to be secured for Ms [redacted]. Both lending rates and terms of the loans are set by the lenders themselves and [redacted] must follow those guidelines, even when the dealership and the consumer have applied for terms differently. Fortunately in this matter, the original two cars chosen are approved at the advertised prices and at loan terms agreeable to the consumer. We are grateful for the opportunity to resolve this complaint and hope Ms [redacted] enjoys her new cars!

Business

Response:

[redacted] is pleased to report that lender approvals were able to be secured for Ms [redacted]. Both lending rates and terms of the loans are set by the lenders themselves and [redacted] must follow those guidelines, even when the dealership and the consumer have applied for terms differently. Fortunately in this matter, the original two cars chosen are approved at the advertised prices and at loan terms agreeable to the consumer. We are grateful for the opportunity to resolve this complaint and hope Ms [redacted] enjoys her new cars!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My fiance and I put a down payment & gave our car as a trade-in on a 2012 [redacted] on March 15. At the time we were sold the car our salesman [redacted] promised us we would be able to drive home with the car that day. After we had signed all paperwork he informed us we couldn't get the car anymore the same day because the banks had closed. We agreed that we would get the car by Monday or Tuesday that week. On Monday after a long line of excuses we were informed that Auto Jocks did not have the title for the vehicle that they had sold us but should have it by the end of the week or by the following Tuesday at the latest. We were given a rental vehicle to use in the meantime, and told it would be at the very most 7-10 business days before they would have the title and deliver the car. Since then every time we speak with them we are given a long run around and no answers, it takes many calls to get to a manager and long hold times. It has now been 15 business days since we bought the car. I don't know what to do or how to proceed but really need help.

Thank you for considering my case.Desired Settlement: I would like the car that we bought delivered ASAP and discounted due to the amount of time we have gone without the car and the amount of time we have spent chasing down people from the dealership.

Business

Response:

[redacted] Auto Jocks has stressed to Ms. [redacted] that it must operate within all ** legal guidelines for the sale and delivery of a vehicle. Until all of those requirements are met, the vehicle may not be sold to any consumer. Store manager [redacted] is in almost daily conta** with Ms. [redacted] and will continue to do so until the vehicle is eligible for sale and registration. Auto Jocks apologizes for the delay in satisfying a customer we obviously want and strive to gain.

Review: I recently purchased a 2007 [redacted] from Auto Jocks and before I purchased it my asked them to check or replace the cabin air filter since they can become moldy when it came back from being detailed the Sales Man [redacted] asured me the filter was fine and did not need changeing. I Just had my first oil change since I bought the vehicle and find out the filter is full of potentially toxic mold which would have taken years to build up. Upon returning to the dealer on Saturday they told us they where not responsible for the vehicles they only sell them and said we would have to go to [redacted] across the street on monday because they do all the inspection when I said then why did he tell us it was fine they said they dont inspect it so it was not on them. So I went and bought a new one for $14. $8000 for the vehicle and they lie about something so cheap but may have been causing my sons recent breathing trouble

with his asthma. I am alergic to mold & mildew and I am sure it didnt help my problem.Desired Settlement: I Believe the sales man should be held accountable in some way and since there detailing of the vehicle was less than desireable they should provide a full detailing from [redacted] on [redacted]

Business

Response:

Auto Jocks General Sales manager [redacted] offered [redacted] the replacement filter but instead she purchased on her own. Auto Jocks has contacted the customer and apologized for the inconvenience and agreed with [redacted] to replace the filter again for her when due at no charge.

Review: I traveled all the way from S[redacted] down to this dealership over an hour away, because the representative I spoke to on the phone said he could assist with my needs. The representative knew I had over 10,000 in negative equity, and said he could help with a few vehicles on the lot. I went down to the dealership to be treated by [redacted]. He was very nice, at first. We looked at a couple of cars, and then went down to speak about the vehicles. After sitting down he told me to foreclose on my current loan, and then I can get a car through them. When I advised I didn't want to do that because it would ruin my credit [redacted] proceeded to say "well I mean you're credit isn't good anyways!" Then I advised I didn't want to do that, and asked what else could be done? [redacted] then proceeded to say "well if you didn't have the vehicle anymore... You have gap insurance right?" And then smirked. I am a licensed insurance agent in [redacted], and what I felt he was implying was insurance fraud. I then advised that that is illegal, and [redacted] because very angry, and started yelling. He then threw a piece of paper, and a pen at myself, and my sister who was with me at the dealership. He then went to what I believe was the owner, or the business manager for financing. [redacted], also after assaulting us told us we're done here, and that were free to leave. Me, and my sister felt very threatened by [redacted], and left the dealership. We tried calling back to the dealership to get the owners name, both from my phone, and my sisters. Everytime we called the dealership would disconnect the call. Also on their radio advertisements they said "if we're unable to make you a deal, we will cut you a check for 39.00" I never received that check. I asked [redacted] if me coming all the way down for nothing, and was lied to by being told they could help, if they were gonna pay for my gas coming all the way down there, and he just laughed in my face.Desired Settlement: I would like what I was promised a vehicle at a lower car payment then I have now, to get out of my current loan, and into a new one, and for the gas I spent coming all the way down to the dealership for, as well as the 39.00 check for not being able to make me a deal the first time I was there. Also if these outcomes are valid, and happen I would like for [redacted] not to be in the office the day I come in, because I do feel very threatened by him with what he did.

Business

Response:

Due to the extreme nature of Mr. [redacted] accusations and in that the employees account of the experience at Auto Jocks in dramatically different than his, it is far better to simply apologize for what appears to be very poor communication between the dealership and Mr. [redacted]. Auto Jocks operates in good faith to protect all consumer, insurance and lending protocals. Auto Jocks would like to extend whatever courtesy possible to Mr. [redacted] in an effort to re establish a new and hopefully better start to a possible car deal. Mr. [redacted] is the General Sales Manager at Auto Jocks and is available to consult via phone or in person with Mr. [redacted] to assist. As a goodwill gesture, Auto Jocks is mailing Mr. [redacted] a $50 [redacted] gift card to accomodate any inconvenience he has encountered and to hopefully show the best intentions of assisting him in the future.

My fiance and I put a down payment & gave our car as a trade-in on a [redacted] on March 15. At the time we were sold the car our salesman Robert promised us we would be able to drive home with the car that day. After we had signed all paperwork he informed us we couldn't get the car anymore the same day because the banks had closed. We agreed that we would get the car by Monday or Tuesday that week. On Monday after a long line of excuses we were informed that Auto Jocks did not have the title for the vehicle that they had sold us but should have it by the end of the week or by the following Tuesday at the latest. We were given a rental vehicle to use in the meantime, and told it would be at the very most 7-10 business days before they would have the title and deliver the car. Since then every time we speak with them we are given a long run around and no answers, it takes many calls to get to a manager and long hold times. It has now been 15 business days since we bought the car, no one will give us any answers and we are totally stuck.