County Star Mortgage

Complaint: [redacted] I will wait for next steps per the day request of the contractor/ vendor Regards, [redacted]

To the Revdex.com- Complaint # [redacted] We received the Revdex.com complaint and our 1st response was amazement that the Revdex.com would even let this complaint be filed because it so blatantly wrong and misleadingBut then, we read it and we feel terrible that the customer has had such bad personal issuesWe are sorry she lost loved onesHowever, this is just a plea from a desperate person to get cash and I am sure we are just one of a number of ways she is trying to get moneyIn this case, it will not work: #the Customer broke the contractThe original amount of the contract was $16,and she ran out of money and could not payThe customer, even during the work we did do, was difficult to collect from and she herself stopped the project for lack of funds before she abandoned it entirely in Would any company do work for someone who could not pay? #Isn't there some sort of statue of limitations on complaintsThis customer, by her own words, abandoned the project in She has not tried to contact us for over monthsWe went by the house a few times and no one was homeThe last we heard the customer was in Africa or Asia or somewhere# This is a vinyl liner pool that was a disaster before we set foot on the propertyIt was old and broken up and the entire yard looked like a tornado hit itHowever, we attempted to fix it but the customer ran out of money on the original contractWe even have the vinyl liner in our warehouse waiting for the rest of the contract to be fulfilled and contact from the customer, if the customer has the funds to payIf the customer does not have the funds to complete the original contract then we would be more than happy to deliver the liner to the customer and she can do with it what she willThe liner was built specifically for her pool and is useless on any pool but this pool#This customer again, abandoned the project and has made no attempt to contact us since 2014.....the customer did not even give the Company the courtesy of a phone call or an email or even a text before the Customer filed the Revdex.com complaintWe have not heard from her since That is just the wrong way to do things and the Revdex.com should acknowledge it as suchResolution: we feel bad that the customer has been through such misfortune; however, that misfortune was not caused by the Company, nor should we have to pay for itThere is no way, we will refund any amount of funds to the client as it was for work done and she broke the contract and abandoned it since We would have to examine the property to see if there is damage done as a result of her abandonment and time elapsed; however, we would consider finishing the contract for the amount of the original contractIf the customer does not have the funds, we can deliver the liner to her, which is in itself about $and she can do what she wants with the liner We also feel there should be a statute of limitations on complaintsSummary: the company will not refund any amount of cash to this customer and we are fully prepared, if pushed to defend ourselves, to turn this over to legal council to enforce and follow for collection of the contract in fullWe will deliver the liner as a good faith gesture if neededThank You very much for the opportunity to respond

TO THE Revdex.com: I would like to have an extra days to address the response by the customerI received no email notification from the Revdex.com this response was on file As a result, today 03/28/was the 1st day I saw this wordy response and it was just due to my curiosity of why no responseQuite possibly it was opened by someone else in my office; however, please verify the email to be utilized: [redacted] an [redacted] Thank you for your consideration [redacted] ***Broadway Pools

The original thought was to spend the time necessary to dissect and refute each line of this complaint; however, all things considered, comments refuting the claims in this case hardly makes a difference one way or the other As a result, we will only deal with the requested resolutionBy taking this stance, this, in no way, means we are admitting any wrong doing or admitting we owe anything in regards to this complaintThis is simply an attempted resolution to bring this matter to a close in the best and fastest way possible for all concerned.Response to Resolution: the customer's requested amount of repayment is $When we examined all factors, the amount is not acceptableThe company requests the amount of settlement be $If this amount is agreeable, a repayment plan can be discussed at a latter date based on funds available within the company

Complaint: [redacted] I am rejecting this response because:I disagree with all of these statements and this matter is NOT considered resolved On the advice of counsel, I will not address these statements at this time A copy of the lawsuit can be provided once filed Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have decided to accept the businesses response and I do hope you will reopen the complaint so we can complete resolution. Thank you for your help*** ***

TO THE Revdex.com:Thank you very much for allowing me to state my side of this story.The 1st thing to address is what has been done:1. We installed a swimming pool liner in ***, TX for this customer (about hours from Austin) at a price no one could match and we did this as this customer was a
repeat customer.2. The customer noted the pool leakedWe instructed him on a number of occasions what to do about locating the leak, as finding a leak in a pool is like finding a needle in a haystack and 99% of the time the leak has nothing to do with the installationHe did none of what was asked of him to help find the leak; especially when we asked to block off the returns.3. The owner of the pool company, personally, took a whole day, drove to ***, did a dye test on the pool and nothing was found; thus, the leak is usually in the pipes.4. As the company knows nothing about ***; the owner of the pool company asked the customer to simply find a leak detection company in his area and call to set the apptThe pool company stated that if the leak was due to our installation, we would pay for the inspection; if the leak was due to facets other than the liner then the customer would paySimple and fair. So how did we get a Revdex.com complaint? This is the downside to the Revdex.com allowing frivolous complaints to be filed and even though they are satisfied and/or are frivolous; the complaint still effects the Grade Rating on the company on the Revdex.com website and remains on record.What is the customer's complaint? That the company did not give him the phone number of the leak detection company to callThis customer knows his area better than we do and he has a phone book, I do notHe also has the internet, just as I used to get him the following information to call: The following is a toll free number that the customer can call and get the best price on local *** Pool Leak detection companies: ***If that does not work, the customer can call a very reputable company that has offices in *** *** and elsewhereHe can call ***; explain that he has a leak in his vinyl pool (which my company did NOT build originally by the way) and would like it located.This should satisfy the complaintDoes this warrant a customer complaint? We did everything possible to satisfy this situation.Thank You?

Company's Responses: #1 The Customer contradicted himself by say they have not talked to the Company since June 2015; then said they talked with the owner weeks ago. #2 Salt System: This is very simpleThe warranty for the Salt System is covered 100% by the Manufacturer not
the CompanyHe should have contacted them or is free to contact them now for reimbursementThere will be no refund from the CompanyBesides: if you check the contract, the customer was given the Salt System FOR FREEHow can you refund a Free Item? #3 Plaster: This is also very simple, if the customer reads the contractOn the last page above the customer's signature it states very clearly: "Broadway Pools shall not be held responsible for matching pool deck or plaster in color, shade or texture"There will be no discount to the customer for the plasterThe warranty, again, is not handled by the companyWe will be more than happy to supply the customer with the plaster company phone number. #4 Freeze Control: The contract clearly states the customer should have a Freeze ControlIt is usually a combined unit between the timer and a freeze controlIf the customer does not have this, one will be installed with days after final resolution of this Revdex.com complaint. Thank You

March 14,Thank you very much for allowing Broadway Pools to comment on the customer's assertionsWe very much want to bring this matter to a satisfactory conclusion, as quickly as possibleFirst of all and not to be picky; but, there are a number of items wrong with the "Customer's
Statement of the Problem"Please note the following: #We have no idea when 02/23/is. #"plaster (incorrect to specifications)": that is the view of the customer not the view of Broadway PoolsIt has yet to be determined. #"Punch List Items": must be clarified and published in this forum to make sure everyone is one the same page and all items are within the scope of the building process and the contract. #"Safety Controls"- To our knowledge and we can be mistaken, this has not been brought up prior to this complaintWe have no idea what this means and it should be clarified by the customer. #the customer states "clearly does not meet the contractual obligations of day (this includes the rain/inclement weather spec) from time of excavation." The customer should read the contract againThe contract states the days does NOT include the exclusions for weather, holidays and numerous other exceptionsNext, the "Desired Settlement" of the customer: #Broadway Pools has every intention of meeting the proposed customer deadline of "Before the swim season" to satisfy the issues; however, that is a very vague timeframe and subject to interpretationEveryone has a different dateI propose within days after the date of the Revdex.com agreement between all parties#2 "Missing Equipment": The only piece of equipment we know of is that the customer was to receive a 2-speed pump instead of a 1-speedThis will be changed out or if the customer prefers; the difference in cost can be refunded to the customerIf there are any other items of equipment missing, the customer should publish as such to the Revdex.com#3 "Punch-list Items": To eliminate any confusion; the customer should supply, within the Revdex.com response mechanisms, a list of open punch list items that needs to be completedIf these items are, again, within the scope of the building process and the contract; the items will be handled within the timeframe agreed upon above#4 "Plaster Replacement": This is the item most concerning to all partiesReplacement of the plaster was NOT agreed to by BP's; in fact, it was one of three options discussed and signed off onOPTION A: - Determine if the color shade of the plaster is acceptable in which case nothing more will be done to the pool plasterOPTION B- If color is deemed unacceptable by the Customer, Broadway Pools will attempt to stain by manufacturers specs to acquire the desired shade of Tahoe Blueand OPTION 3- The following will be done if all else fails: Plaster will be redone to new installationAs of this date; the Company has not been informed and has no idea whether the customer is satisfied or notIf the Customer feels Option is acceptable; then great...nothing more to be doneIf the Customer feels Option B or C is applicable; then they should have notified Broadway Pools of their decisionPLEASE NOTE: The discussion of the Plaster is NOT between the Customer and Broadway Pools; it is between the Customer and the independently owned Plaster Company who handles the warrantyBroadway Pools has already spoken with the Plaster Company and their position is as follows: * The Customer was given specific samples of the Plaster to choose from* The Customer chose the specific color name of the plaster and that particular color name was applied to the pool* The Plaster company feels no obligation to change a color that the customer choseIn closing on the subject of the Plaster and Broadway PoolsWhen there is a disagreement; the written and signed contract prevails over everything and should be followedThe Customer and the Revdex.com should reference the Broadway Pools Swimming Pool Contract signed by all partiesSee Page 7, Paragraph (which can be supplied to anyone), it states quite clearly our position "Broadway Pools shall NOT be held responsible for matching pool deck or PLASTER in COLOR, SHADE OR TEXTURE"The customer clearly agreed to this and their signature is just below this paragraph on the same pageThus Broadway Pools has no obligation in regards to the color of the plaster; however, we will help in any way we can to get the customer in contact with the plaster company to see if an agreement can be reached between the two of themThank You Very Much Broadway Pools

Complaint: ***
I am rejecting this response because:First let's address the term SLANDER "oral defamation, in which someone tells one or more persons an untruth" We can stop using those terms since we have shown to the Revdex.com and the Braodway Pools all the receipts he or his GC have signed of which these receipts total $more than our contract stated to receive a FINISHED pool So please stop using the term slanderous or lies This technique used on us as consumers is old and if anyone reads other complaints online you will see a pattern very much like ours After speaking with the *** Code and permit office we found out the Braodway Pools is doing total jobs including ours of which are over a year old, ours is almost a year and not sure what state the 4th is in Take this into perspective that 75% of there jobs in *** are running at a YEAR!!!!!! A pool takes only weeks. Also, lets be very clear that we will never, ever, ever take our complaints down and only continue to fight for the only rights we have as the little guy Mr and Mrs *** are very coinfused at how timelines workWe paid you all out ahead of schedule to help you out and you took advantage of our generousity and took the money and ran We used our hard earned money to put food on your table Forgive us if along thisNightmare of a journey of not knowing if or when someone was showing up to our house we push you to be acountable for the service we contractually paid you to perform Sooo, I attached the pictures of all the SMS messages to start. I fully plan to continue to call every permit office in this area and post on every social network until this company just gives me what I paid for I know this is highly unlikely because the owners of the company have legal relatives and judgments are only as good as the paper they are on, NOTHING!!! We paid, we want the work done, then we will take this down We will not accept anything other than this and anything other than this Please Revdex.com, you are our voice This is the only outlet we have for other people to know the truth
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Attached you will find the payment history and all payments made to Broadway Pools Here is the exact response from *** *** when discovery they had indeed poorly managed our pool and the outcome which is still outstanding. From: *** *** [mailto:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX] Sent: Friday, October 14, 2:PMTo: *** *** Cc: *** *** ; *** Subject: *** Payments I owe nothing -0- to anyone and you especially, I do not want to owe anything to. I did not know this was the caseCall it bad business, not having enough people, whatever you want, I do not care, it is my responsibilityIt makes me sick. This will be researched over the weekend and if this is true, I will owe you an apology and it will get done asap even if I have to sell whatever little I have left. We would welcome a lawsuit and our day in court gladly and have every text message and email to contradict Mr *** claims that we have been slanderous He has made threats to us throughout the process and not delivered a finished product We also have the emaisl stating he refuses now to work with us because the Revdex.com deems him unable to work with owners once they compain to the Revdex.com This is also untrue
Regards,
*** ***

To Whom It May Concern:In a situation I would spend however much time as necessary to refute each and every lie and insane comment; however, I have come to the conclusion that if anyone believes this trash, I cannot help that in any wayI will comment only per the following bullet points
which are indisputable facts: * we never abandoned the job; in fact, we were there a matter of a few days before the complaint was made* we had a meeting set up with the husband on the day we were blindsided by the Revdex.com complaint was made by the wifeSounds like a lack of communication on their part* The customer is in default under that contract in many places; however, the most obvious, was that they did NOT give the Company the Days written notice to satisfy any complaints prior to going to the Revdex.com and * we have been and continue to be in the same office for the last years; etc, etcI can refute every line with facts. Desired Settlement: * anyone knows that a deposit is averaged and spent over the course of the projectIt pays for permits; for proposals, for drawings, for owner and master builder's time & gas, among many other timesIn addition, the draws that are set up are not exactly what is done on that milestoneThe Pool Shell, for instance, costs the company more than the actual draw amount that is paid; so where does that shortage come from? the depositPLUS, as a matter of course,we ALWAYS do the work and buy the materials of the items leading up to the milestones before we get paid by the customerAt no time has this customer or any other customer paid us for work that was not doneNext, the crazy comment about the concrete work and the cool deckingThe work is NOT finished because the customer stopped us from doing any more workThe contract states exactly " "15% paid at completion of deck pour (not coverage)"....this means we pour the decking and they pay us and that is exactly what we didThe "Coverage" IS the cool decking and WAS NOT PAID FOR- it is "N-O-T"Plus, if there are any hairline cracks, etc, they are corrected before and during the cool decking process which is after the deck pour; which the customer stopped us from doingLastly, the haul-offs....now this is the only part of the complaint that made any sense whatsoever and was not a knee jerk, over reaction by the complainantBUT, haul-offs are done all during the building process because the builder never knows how much back-fill is needed for the pool, decking, etc....and would have been done; except, the customer again, stopped us from completing the project we were ready, willing and able to do; thus we have no knowledge of how much dirt would be needed to complete the project All this seems to be a mute point; as we received a formal termination of the contract from the complainant from her lawyer/relative

TO: Revdex.com SUBJECT: Complaint # *** Thank you very much for allowing the company to respond to this complaint There are two important elements to the complaint: #The Customer’s Statement of the Problem and #The Customer’s Desired Settlement In
reading the Customer’s Statement of the Problem, the comments were so vile, malicious, slanderous and for the most part patently that the company is refusing to address any aspect of the Desired Settlement until such time as the comments are removed or, at the very least, a commitment received from the Revdex.com and the Customer that the vile and slanderous lies will not be made a part of this complaint nor will they be allowed to be made to or viewed by the publicThese comments are so slanderous and unsubstantiated that the company would rather go to court to defend ourselves and/or file a slander suit, and all that it entails, against the customer than to allow these lies to be made publicThe “all that it entails” also means the company has a right to defend itself within every legal means allowable under the law as the company also has excellent records and we also have every single email, text and phone calls which number into unbelievably the hundreds & hundreds which also equal up to many 100’s of man hours the customer spent on this project quite possibly during working hours, which might be of some interest to their employer who may or may not have paid for work not receivedWe have threats, sarcasm and can refute their accusations every step of the way and like the customer stated, we would be glad to do soThe fact the writer is taking the ridiculous holier than Thou attitude to speak for others is beyond any Webster Definition of insanityI assure you that anyone that reads the customer's texts/emails would understand why no one within the company wanted to deal with them in any way SUMMARY: Remove the slanderous Customer Statement of the Problem remarks and the company will address the desired settlement; which we feel we can easily come to an agreement onThere is no aspect of the Revdex.com rules and guidelines whereby and unsubstantiated comments should be allowed to stand and/or to be viewed unabated by the public

We have given this allot of thought over the weekend and would like this response made as our continuing response to the customer’s complaintIn helping to make this decision, we even watched as is our custom every Sunday morning, *** *** and there was a few things that really hit home to us; the most prevalent is that when faced with lies and distortions “enough is enough.” Do not let evil, negativity and lies consume you and that is the point we have reached.If people could actually see these people, read ALL of the texts/emails and hear the phones calls; we feel everyone would ask how could the company even get to this point in the project dealing with what we have been dealing withIn addition, since the person who made this complaint; again, a person we met once and who never thought it was important enough to have any other contact with us whatsoever until now, he has taken it upon himself to spread his lies and distortions on the internet; which every business and/or customer knows for the most part has gotten to be a cesspool of lies and accusations that has no burden of proof, so people are relying less and less on the internet in making decisions.So, as I have stated “Enough is Enough”.My solution to this matter is simple:The customer must remove/retract the slanderous comments from the Revdex.com and the Internet; with a commitment that if the agreed upon items are completed there will be no further derogatory remarks made to the Revdex.com, on the Internet or otherwiseThis must be agreed to and handled prior to the Company addressing any part of the resolution of this matterAgain, we make this decision based on the fact the comments are so egregious that they should not be allowed to stand.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

TO THE Revdex.com:Thank You for allowing me to respond.This is a very easy answer and absolutely disgusting of this woman to even file this complaintIt just shows how weak of character she is and how these snowflake people feel they are so self important that nothing else but themselves means anything
whatsoeverThis person had a liner installedThe pool liner came out of the coping in two places about two inches- yes TWO INCHESShe is in San AntonioWe are in AustinThere is no damage to this pool and there will NEVER be any damage to the pool, it is just cosmetic; and I have told her many times that my people will be there when we are in the area because this is our prime season and my main objective is to get kids swimming and not taking care of selfish people's cosmetic issues 1st$300??? Where did this figure come from? If she is stupid enough to pay $for a minrepair than that is her businessYou see, that is the issueIt is a minute job; but my guys are so busy that for us to just go to from Austin to SA that would take away from doing a job for people that really need itLet's see what we have done for people while this person was whining about INCHES out of the coping that has no effect on her swimming: we replaced about liners for kids that just got out of school and needed to swimMaybe this person wants us to spend a whole day going to SA instead of spending a week in the Waco area making a pool swim able for a special guy that is under hospice care and his family has no idea how long he has and they want him to be able to swimObviously, this person cares about no one but herself because we have explained this and told her we would do this when we were in the area.Now, she has filed a complaint, which shows on my record whether is it worthless or notThis is what is so bad about people like this and the Revdex.comShe files a stupid, nonsensical complaint and even though it is without merit of any kind, it shows on the company's recordRefer back to what we have been doing the last few weeks while this self centered person was complaining about two inches out of the copingPLUS AND MOST IMPORTANTLY: THERE IS NO BASIS FOR A CLAIM BECAUSE IT IS OUTSIDE THE MONTH WARRANTY!!!!!!! The liner was installed May of 2016- there is a month warrantyWHEN SHE WAS NICE, I AGREE TO DO IT WHEN WE WERE IN THE AREANow she is trying to take advantage of our good intentions.MY SOLUTION: I had said we would be there when my guys were in the areaDue to this worthless, self-centered completely selfish Revdex.com complaint, we will withdraw our commitment to be there; we will not pay the pulled out of the sky $(as said- this is a min job and way over-priced) and if the Revdex.com chooses to rule against the company when we did nothing except care about kids and people in hospice; than so be itI do not care if we have a replacement liner next door to this person, she has shown she cares more about herself than anyone and I find that sad

TO THE Revdex.com:I learned a long time ago in this business that "when you lie down with dogs you come up with fleas"; thus I will not waste time dissecting their lies and distortions.It is very simple and easy: if they remove the slander from the internet and the Revdex.com we will handle the resolution of this complaintIf they do not, we will not address anything until that is accomplished.Thank You Very Much and I hope you have a great week

Complaint: [redacted]
I will wait for next steps per the 10 day request of the contractor/ vendor.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] was notified of these deficiencies during and immediately after the pool was completed.  I attempted to get these issues resolved prior to the final payment in June 2015. I was told by his project manager who validated all these complaints and stated that he would reach out to the plaster company and have the issues repaired within “a few weeks”.  I proceeded to patiently give Broadway pools a total of 8 months without hearing from them.  I then was forced to reach out to them AGAIN within the past 6 weeks since they failed to either correct the issues or contact me directly within the past 8 months.  Broadway pools seized all communication after the final payment was received even though there were several issues still ongoing.The fact that Broadway pools is making a claim that they provided a “free” salt system is ridiculous. Mr. [redacted] also attempted to claim that the water fountain feature was also “ free” when it was brought to his attention that the plumbing was ran on the outside of the fountain feature.  The water feature also leaks. After bringing it to his attention, he attempted to fix the issue by applying clear silicone to the cement which only worsened the problem. When I brought this issue to Broadway pools mr. [redacted] laid claim that the water feature was installed “free of charge”. The salt system was improperly connected and installed by their UNLICENSED electrician. SGS salt systems ONLY warranties defective items from factory. Improper installation is not covered. Its that simple. Mr. [redacted] improperly installed the system which voided the warranty. The contract that was signed by Mr. [redacted] on 12/4/14 was for $32,000. He then called me 3 days later and stated that he needed an additional $325 dollars and we signed another contract for a total of $32,325.00. The pool cost is stated as $29,900.00 There is a difference of $2,425.00 additional that was paid.   And according to my signed copy of the contract Mr. [redacted] charged me $1,250.00 for the salt system. I don’t know where he thinks that he provided anything free of charge to me at any point and time according to the contract that was signed by him directly on 12/4/14. I would be more than willing to email a PDF copy of the signed pool contract that itemized everything that was included in the price paid. Mr. [redacted] would somehow expect Revdex.com to believe that he provided a water fountain feature and a pool salt system “ free of charge”…? isn't he mighty sweet!!!!???I have requested the plaster companies contact information on several occasions directly via email and text message. Neither Mr. [redacted] or his project manager has provided me with the plaster companies contact information to date. I have every email/text message avail to be printed and/or forwarded were that information was requested and no response was received.
Regards,
[redacted]

To the Revdex.com- Complaint #[redacted] We received the Revdex.com complaint and our 1st response was amazement that the Revdex.com would even let this complaint be filed because it so blatantly wrong and misleading. But then, we read it and we feel terrible that the customer has had such bad personal issues. We are...

sorry she lost loved ones. However, this is just a plea from a desperate person to get cash and I am sure we are just one of a number of ways she is trying to get money. In this case, it will not work: #1 the Customer broke the contract. The original amount of the contract was $16,162.00 and she ran out of money and could not pay. The customer, even during the work we did do, was difficult to collect from and she herself stopped the project for lack of funds before she abandoned it entirely in 2014.  Would any company do work for someone who could not pay?  #2. Isn't there some sort of statue of limitations on complaints. This customer, by her own words, abandoned the project in 2014. She has not tried to contact us for over 16 months. We went by the house a few times and no one was home. The last we heard the customer was in Africa or Asia or somewhere. #3.  This is a vinyl liner pool that was a disaster before we set foot on the property. It was old and broken up and the entire yard looked like a tornado hit it. However, we attempted to fix it but the customer ran out of money on the original contract. We even have the vinyl liner in our warehouse waiting for the rest of the contract to be fulfilled and contact from the customer, if the customer has the funds to pay. If the customer does not have the funds to complete the original contract then we would be more than happy to deliver the liner to the customer and she can do with it what she will. The liner was built specifically for her pool and is useless on any pool but this pool. #4. This customer again, abandoned the project and has made no attempt to contact us since 2014.....the customer did not even give the Company the courtesy of a phone call or an email or even a text before the Customer filed the Revdex.com complaint. We have not heard from her since 2014. That is just the wrong way to do things and the Revdex.com should acknowledge it as such. Resolution: we feel bad that the customer has been through such misfortune; however, that misfortune was not caused by the Company, nor should we have to pay for it. There is no way, we will refund any amount of funds to the client as it was for work done and she broke the contract and abandoned it since 2014. We would have to examine the property to see if there is damage done as a result of her abandonment and time elapsed; however, we would consider finishing the contract for the amount of the original contract. If the customer does not have the funds, we can deliver the liner to her, which is in itself about $4000 and she can do what she wants with the liner.  We also feel there should be a statute of limitations on complaints. Summary: the company will not refund any amount of cash to this customer and we are fully prepared, if pushed to defend ourselves, to turn this over to legal council to enforce and follow for collection of the contract in full. We will deliver the liner as a good faith gesture if needed. Thank You very much for the opportunity to respond.