County Star Mortgage

The original thought was to spend the time necessary to dissect and refute each line of this complaint; however, all things considered, comments refuting the claims in this case hardly makes a difference one way or the other.  As a result, we will only deal with the requested resolution. By...

taking this stance, this, in no way, means we are admitting any wrong doing or admitting we owe anything in regards to this complaint. This is simply an attempted resolution to bring this matter to a close in the best and fastest way possible for all concerned.Response to Resolution: the customer's requested amount of repayment is $4505.00. When we examined all factors, the amount is not acceptable. The company requests the amount of settlement be $3005.00. If this amount is agreeable, a repayment plan can be discussed at a latter date based on funds available within the company.

Company Response:I have met the person writing the complaint (the husband) ONCE and have never talked with him at any other time on the phone, email, text or any other way. I REFUSE to address any of the claims of this person until such time as the Revdex.com states these LIES and DISTORTIONS of the truth are removed or at the very least will never be seen by the public. For this person to state anything when I have never dealt with him is insane. In addition, dealing with his wife has been the WORST experience we have ever had with any customer since we opened the business almost 10 years ago. IN FACT, I refused to deal with her months ago and turned it over to my wife because my wife gets along with everyone. When the homeowner (the wife) became so rude and hateful that the company owner's wife could not stand her or deal with her (which was a 1st for the company),  the homeowner (the wife) was turned back over to me. TO THE Revdex.com: it is my understanding by the terms of the Business Accreditation of my company, slanderous and unsubstantiated remarks cannot be made public. If we can come to an agreement not to allow these lies and distortions of the truth to be made public, we can address the resolution of the complaint. I make this my solid commitment, as long as these lies, because they are so egregious, are allowed to be made public, we will refuse to address the resolution of the complaint.

TO THE Revdex.com: I would like to have an extra 10 days to address the response by the customer. I received no email notification from the Revdex.com this response was on file.  As a result, today 03/28/2016 was the 1st day I saw this wordy response and it was just due to my curiosity of why no response. Quite possibly it was opened by someone else in my office; however, please verify the email to be utilized: [redacted] an[redacted] 
 Thank you for your consideration. [redacted]Broadway Pools

Complaint: [redacted]
I am rejecting this response because:I disagree with all of these statements and this matter is NOT considered resolved.  On the advice of counsel, I will not address these statements at this time.  A copy of the lawsuit can be provided once filed.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Again, we have been burnt by Broadway Pools too many times to expect anything other than a request from them and then a failed promise.  The first was with grossly missed deadlines, the second was with giving Broadway pools money up front to HELP them out after months of SOB stories from the owners, and lastly a promise to finish our pool after we proved we had PAID IN FULL!!!!!  Just so I am clear in earlier messages I had attached the signed records of all receipts to this complaint,... PAID IN FULL.  Broadway Pools will take your money, and refuse to finish their work.  That is called STEALING. So this review and every review will stay until we get what we have paid for.  Regards,[redacted]

My apologies for the delay- there was a family emergency today. Response to the attached: 1. Disagree with the customer totally- however, I am not seeing what the customer is asking for except allot of rhetoric.  2.  The Salt System is warrantied by the Manufacturer. The contract states "Salt System- added per agreement." This is No Charge; however, whether it was charged or not; the warranty is still with the Manufacturer. We can supply a copy of the electrician's license AT ANY TIME. 3.  Same as #1 - Disagree totally-..... 4. The Plaster Companies name can be supplied at anytime as a resolution to this matter; provided, the customer recognizes the wording as stated in the contract "Broadway Pools shall not be responsible for matching pool deck or plaster in color, shade or texture" thus recognizing BP's has no responsibility in this matter. Thank You.