County Waste & Recycling Service, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

July 23, 2015 Revdex.com Att [redacted] Re: [redacted]   I am writing in response to [redacted]’s complaint dated July 13th 2015. [redacted] called our office on April 24th to start service at [redacted] At that time, the billing address on the account was the same...

as the service address. Usually, if the post office is not able to deliver mail at a specific address the mail will be returned to County Waste, we have no record of unreturned mail. [redacted]’s account has been updated and she should be receiving mail from us with no issues. We do show that the balance on the account was paid in full. [redacted] should have received a pick up on Tuesday 7/14, we apologize that the pick up didn’t happen. We will apply a credit of $6.75 which will cover the pick up that didn’t happen on Thursday July 9th. At this time of the year we usually face a very high call volume, if [redacted] doesn’t want to wait in the Queue to speak with a representative she could dial ###-###-#### to reach a live person immediately. As a company we strive to provide the best Customer Service.  We proudly service almost 180,000 households and enjoy a very positive relationship with our customers.  We are sorry that [redacted] was unsatisfied.  Respectfully, Rohannah A[redacted] Customer Service Manager County Waste & Recycling

Hi [redacted],  I am writing in response to  [redacted]'s rejection to case number [redacted]. The office was unaware that only the recycling container was removed and not the trash container. Please have [redacted] place the container out on Sunday night and we will be there on Monday to complete the removal. Also, with regards to the billing County Waste is willing to  credit all of August Services and will one week in July since [redacted]'s account was suspended on 7/21 which means she received 3 pick ups in the month of July. With that being said, [redacted] balance on this account is $50.69. This account was already sent to a collections company, but has not being reported to  the credit bureau. If [redacted] makes a payment as soon as possible we will be more than happy to retract her account from collections.  Thank you!

After reviewing Ms. [redacted]'s account, it looks like the $0.12 was a late fee that was charged to her account since payment wasn't received until 1/7. We will be more than happy to reverse those charges. Ms. [redacted] will not be receiving any more...

 statements from County Waste. In addition, we will go ahead and refund $8.13 that was paid to the account. As a company we strive to provide the best Customer Service.  We proudly service almost 180,000 households and enjoy a very positive relationship with our customers.  We are sorry that Ms. [redacted] was unsatisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. County Waste did not contact me.  Although my barrel was picked up last week, my account has not been credited for the two pick ups that they did not provide service that I paid for. 
TO close this matter, I request that they credit my account for the two pickups that I paid for that they did not render services for.  One was Memorial Day week of 2017 the other was Christmas/New Years week 2016/2017. 
Regards,
[redacted]

July 31st, 2015Revdex.comAtt [redacted]Re: [redacted]I am writing in response to [redacted] complaint dated July 13th 2015. [redacted] called our office and cancelled his account effective 7/31. The work order to remove our dumpster was scheduled for July 31, 2015. The...

dumpster was removed on July 24th. [redacted]’s account is closed and is at a $0.00 balanceAs a company we strive to provide the best Customer Service. We proudly service almost 180,000 households and enjoy a very positive relationship with our customers. We are sorry that [redacted] was unsatisfied.Respectfully,County Waste & Recycling

Mrs. [redacted] relocated and opened her new account on April 11th 2016, at that time a new account number was generated for her. We do apologize that Mrs. [redacted] was not informed of her new account number. A payment of $55.67 and $67.00 was received on 5/25 & 6/24 using the old account...

and posted to the old account. This is reason why Mrs. [redacted] was receiving collection calls. After the payment of $67.00 was received, that left a credit on the old account. We moved that credit over to the new account which was posted to the existing balance. There is $0 balance on the account at [redacted]. The balance on the account at [redacted] is $33.40. County Waste services approximately 180,000 households and we are sorry that Mrs. [redacted] was dissatisfied. Sincerely County Waste

August 13, 2015, Revdex.com 100 Bryant Woods South Amherst, NY 14228 Re: [redacted] [redacted] [redacted] Dear [redacted]: I am writing in response to [redacted] complaint dated August 4th 2015. County Waste is aware of the multiple service issues that have been...

happening. We are in the process of finding a solution that way customers like [redacted] will not miss their pick up. I do see that we have applied a 2 week credit on [redacted] account in the amount of $14.24. The balance on her account is $28.48.As a company we strive to provide the best Customer Service.  We proudly service almost 180,000 households and enjoy a very positive relationship with our customers.  We are sorry that [redacted] was unsatisfied.    Respectfully,   Rohannah A[redacted] Customer Service Manager County Waste & Recycling

I am writing in response to Mrs. [redacted] complaint. County Waste recognizes that there has been some service issues. We have a new driver on the route and he has been starting earlier than usual and is still learning the route. Mrs. [redacted] has already cancelled her account and we have already entered a...

work order to have the containers removed. We will be crediting back all of July service in addition to the $10.77. In total we will be refunding $48.15. The refund process takes a about 4 weeks since the checks are cut through our corporate office. We do apologize for the inconvenience. County Waste services approximately 180,000 households and we are sorry that Mrs. [redacted] was dissatisfied. Sincerely County Waste.

I am writing in response to Ms [redacted]'s complaint. After reviewing her account, we have credited all charges and recalled her file from the collection agency. The trash containers are scheduled to be removed on 10/3, please advise Ms [redacted] to leave the carts at the end of...

driveway.County Waste services over 180,000 homes and is sorry that Mrs [redacted] was dissatisfied.  Sincerely County Waste.

Mr. [redacted] contacted County Waste on January 3rd 2017 saying that there was no pick up. County Waste tried calling Mr. [redacted] on both numbers provided but his mailbox was full. County Waste did pick up the following week since we were running on a delay that week due to the New Years Day holiday. As of...

now, there shouldn’t be any issues with service. For the inconvenience, we will issue a one week credit to Mr. [redacted]’s account.  In the future, if Mr [redacted] has any issues with service, he can contact me directly 518-877-2332 this way we can get the problem taken care of immediately. Tell us why here...

I am writing in response to Mr  [redacted]'s complaint. Our operations team spoke to Mr [redacted] and also spoke to officer from the Town Of [redacted]. Our drivers are aware of the noise ordinance. Our trucks  have been going through the neighborhood between 6 & 6:30am. This issue has been...

resolved.  thanks County Waste

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

This complaint was already responded to. The balance on Ms [redacted] account is $33.87. New Account number is [redacted]

I am writing in reference Mr. [redacted] complaint dated 9/12. We have looked into the situation and figured that we had a couple of sub drivers that picked up the route that Mr. [redacted] is on. Our operations supervisor spoke to our drivers to make sure that both trash and recycling are picked up each...

week on a Friday. For the inconvenience we will be issuing a 2 week credit on Mr. [redacted] account. As a company we strive to provide the best Customer Service.  We proudly service almost 180,000 households and enjoy a very positive relationship with our customers.  We are sorry that Mr. [redacted] was unsatisfied.

I have had numerous phone calls, correspondence with this company and have had billing issues which they fail to recognize. they keep billing me for services in a month they did not perform. Now they are trying to send me to a collection agency. Please help.to have the amount they are billing for taken off my bill and to thwart further collection and sending this to a credit agency.

Revdex.com:I appreciate the response from the Company.  I will continue to hope that my trash and recycling pickup continue without a hiccup.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I am writing is response to Miss. [redacted]  [redacted] complaint. Mrs [redacted] cancelled her account effective 7/11. We recognize there has been service issues and we apologize for that....

                                        ...⇄ We have closed Miss [redacted] account and credited all charges. We are running behind on cart removals, we have a plan in place to remove the container the week of 8/14. County Waste services approximately 180,000 households and we are sorry that Miss [redacted] was dissatisfied . Sincerely County Waste Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]