County Waste & Recycling Service, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, because I discontinued your service, however, I do have to say that the service you provided was unsatisfactory.   
Regards,...


[redacted]

I am writing in response to [redacted] complaint dated 4/3. A refund check in the amount of $64.76 was sent to Mrs [redacted]. We checked our system and it seems as though Mrs [redacted] didn't cash that check yet. If for some reason Mrs [redacted] did not receive the check, we strongly suggest that...

Mrs [redacted] contact our office at [redacted].  As a company we strive to provide the best Customer Service.  We proudly service almost 180,000 households and enjoy a very positive relationship with our customers.  We are sorry that Mrs. [redacted] was unsatisfied. Sincerely County Waste

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determinedOn that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

County Waste has not credited me at all.  There is an outstanding balance on my account of $17.96, this is the amount that they should be crediting for the times that they did not pick up my trash, once this past winter and again Memorial Day week of 2017.

I am writing to in response to Mrs. [redacted] complaint. Due to weather conditions we were not able service her account on 12/22. Safety is our number one priority and if the roads are bad we will not going to put our employees, our trucks or the public at risk. We apologize for not picking her...

up on her regular day, however we did take all the trash from that week and the next week. We bill per month (Quarterly) 4 weeks in a month, there were 5 Fridays in the Month of December and Mrs. [redacted] did receive 4 pick ups. We understand that Mrs. [redacted] is upset, we will credit the one week worth of Service as a one time courtesy. Mrs. [redacted] will see that adjustment on next invoice. County Waste services approximately 180,000 households and we are sorry that Mrs. [redacted] was dissatisfied.Sincerely County Waste & Recycling

August 26th, 2015,Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: [redacted] [redacted] [redacted] [redacted]Dear Mrs. [redacted]:I am writing in response to [redacted] [redacted] complaint dated August 16th 2015. Please see below for explanation.The customer was charged $40.59 (before tax - per...

month) for her service. Her payment schedule and corresponding service dates are as follows:1. Dec 2014 – Billed for December/January/Februarya. January 19th 2015 – paid for December, January, and partial February serviceb. February 24th 2015 – paid for remainder of February service and pre-paid for March service2. March 2015 – Billed for March/April/May servicea. April 28th 2015 – paid for April service and partial May service3. June 2015 – Billed for June/July/Augusta. June 1st 2015 – paid for remainder of May service and prepaid most of June service.b. No payments since June 1stc. Customer suspended weekly service end of July, still receiving pick ups regular basis for ¾ of the month.4. Containers were removed on August 19th (with overfull trash volume unless customer can prove they took trash to landfill themselves to credit back volume of waste)5. Still no payment received.Customer’s debt was for the July service and partial trash volume that was removed on August 19th.Debt cancellation $25 fee was added and sent to the collection vendor. The final balance on this account is $105.49RespectfullyRohannah A[redacted]Customer Service ManagerCounty Waste & Recycling

I am writing in response to Ms. [redacted] complaint. County Waste Recognizes that there has been some service issues in the last couple of weeks. We are in the process of getting these issues taken care of. Ms [redacted] account has been cancelled and there is a $0 balance on the account. There is a...

work order entered to have the container removed as soon as possible. Please advise Ms., [redacted] to leave the container out at the end of the drive way and we will be out in the next couple of days to retrieve it. County Waste services approximately 180,000 households and we are sorry that Ms. [redacted] was dissatisfied.  Sincerely County Waste

Mr. [redacted] contacted County waste on November 7th to let us know that we haven't picked up his trash on Friday November 4th which was his regular pick up day. At that time the representative offered to send a truck back out to pick up both trash and recycling in addition to a  service...

credit. The truck did pick up on 11/9 and a credit was issued. A full credit was not issued due to the fact that we did return. Due to the inconvenience we will go ahead and issue a full week credit of $8.44. As a company we strive to provide the best Customer Service. We proudly service almost 180,000 households and enjoy a very positive relationship with our customers. We are sorry that Mr [redacted] was unsatisfied. thanksCounty Waste