Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I would like to provide this addendum to the above response:
I am happy that Courtesy Chevrolet has replied to the problems outlined in a positive way, yet it is unfortunate that Mr. [redacted] ignored my concerns. Mr. [redacted]'s response, though well-intentioned, is misguided in some respects: Presume no more-the Buyers Guide was not given to me. Neither was the CarFax. As far as the inspection report...we received an affirmation only after my girlfriend asked about it. We never received it either.
What really irks me is the insinuation that I must have damaged the engine's skid plate and chassis. Again, my girlfriend (and her dad) can corroborate the fact that damage occurred before I took possession of the vehicle. If there is any doubt- have someone who specializes in metals or body repair date the time of incident. If the damage isn't mentioned in the inspection report or the claim is that the damage wasn't there at the time of sale---then someone at the dealership is lying or falsifying the report. My girlfriend saw something hanging from the vehicle, but it wasn't until I was under the car looking for that missing extra key (that wasn't disclosed) did I discover the extent of damage.
Mr. [redacted] goes on to highlight how happy I was with the vehicle. Perhaps that was a bit premature on my part, but that does not stray from the fact that there were indeed issues with the vehicle. Yet overall I am happy with the purchase; it's a great car.
Today, Friday July 18th, 2014, (and as instruc[redacted]) I called Mr [redacted], General Manager, but had to leave a message on his voicemail. Hopefully we can communicate on Monday and resolve the issues. I'd like to thank [redacted] from the Revdex.com for mediating and [redacted] for the prompt and satisfactory reply.
In answer to complaint #[redacted], it is [redacted] that Mr [redacted] came to our dealership on August 19th with the intention on leasing a 2015 Chevrolet Cruise. He dealt with [redacted] at the time and [redacted] asked him if he was taking it that day. Mr....
[redacted] said no. Later on that day, [redacted] realized that the Cruise that Mr. [redacted] was on, did not qualify for the $126 +fees a month program. The next day, [redacted] informed Mr. [redacted] that he needed to be on a less expensive Cruise, because since he didn't qualify for the General Motors Incentive Conquest Program which expired on August 10th, the payment would be higher. There is currently a Incentive Lease Program, but Mr [redacted] does not qualify for that because he would not be trading in an existing Lease with us.We understand the frustration that Mr [redacted] is experiencing, but we must follow the guidelines that General Motors hands to us. Mr [redacted] is kindly invited to come back and speak to our General Sales Manager, [redacted] and hopefully he can figure out a way to help Mr [redacted] get into a Chevrolet Cruise of his liking. Mr [redacted] can contact Mr [redacted] at [redacted] from 9am to 5pm Monday through Friday..
Dear [redacted].. In answer to complaint #[redacted], it is true that Mr [redacted] purchased a USED 2011 Chevrolet Silverado from us at Courtesy Chevrolet on January 5th of this year.. As Mr [redacted] stated, he did purchase a USED vehicle.. However, we at Courtesy Chevrolet try our...
hardest to make all of our customers completely satisfied, so we will welcome a call from Mr [redacted] and will check all of the imperfections that he claims there are in his complaint and we will also wash the truck in a professional manner that he deserves.. Please have him contact [redacted] at [redacted] to set up an appointment so that this matter can close in a favorable position for Mr [redacted]..Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I would like to provide this addendum to the above response:
I am happy that Courtesy Chevrolet has replied to the problems outlined in a positive way, yet it is unfortunate that Mr. [redacted] ignored my concerns. Mr. [redacted]'s response, though well-intentioned, is misguided in some respects: Presume no more-the Buyers Guide was not given to me. Neither was the CarFax. As far as the inspection report...we received an affirmation only after my girlfriend asked about it. We never received it either.
What really irks me is the insinuation that I must have damaged the engine's skid plate and chassis. Again, my girlfriend (and her dad) can corroborate the fact that damage occurred before I took possession of the vehicle. If there is any doubt- have someone who specializes in metals or body repair date the time of incident. If the damage isn't mentioned in the inspection report or the claim is that the damage wasn't there at the time of sale---then someone at the dealership is lying or falsifying the report. My girlfriend saw something hanging from the vehicle, but it wasn't until I was under the car looking for that missing extra key (that wasn't disclosed) did I discover the extent of damage.
Mr. [redacted] goes on to highlight how happy I was with the vehicle. Perhaps that was a bit premature on my part, but that does not stray from the fact that there were indeed issues with the vehicle. Yet overall I am happy with the purchase; it's a great car.
Today, Friday July 18th, 2014, (and as instruc[redacted]) I called Mr [redacted], General Manager, but had to leave a message on his voicemail. Hopefully we can communicate on Monday and resolve the issues. I'd like to thank [redacted] from the Revdex.com for mediating and [redacted] for the prompt and satisfactory reply.
Dear [redacted],
In answer to complaint #[redacted], it is [redacted] that Mr [redacted] came to our dealership on August 19th with the intention on leasing a 2015 Chevrolet Cruise. He dealt with [redacted] at the time and [redacted] asked him if he was taking it that day. Mr....
[redacted] said no. Later on that day, [redacted] realized that the Cruise that Mr. [redacted] was on, did not qualify for the $126 +fees a month program. The next day, [redacted] informed Mr. [redacted] that he needed to be on a less expensive Cruise, because since he didn't qualify for the General Motors Incentive Conquest Program which expired on August 10th, the payment would be higher. There is currently a Incentive Lease Program, but Mr [redacted] does not qualify for that because he would not be trading in an existing Lease with us.We understand the frustration that Mr [redacted] is experiencing, but we must follow the guidelines that General Motors hands to us. Mr [redacted] is kindly invited to come back and speak to our General Sales Manager, [redacted] and hopefully he can figure out a way to help Mr [redacted] get into a Chevrolet Cruise of his liking. Mr [redacted] can contact Mr [redacted] at [redacted] from 9am to 5pm Monday through Friday..
Sincerely,
[redacted]
Dear [redacted].. In answer to complaint #[redacted], it is true that Mr [redacted] purchased a USED 2011 Chevrolet Silverado from us at Courtesy Chevrolet on January 5th of this year.. As Mr [redacted] stated, he did purchase a USED vehicle.. However, we at Courtesy Chevrolet try our...
hardest to make all of our customers completely satisfied, so we will welcome a call from Mr [redacted] and will check all of the imperfections that he claims there are in his complaint and we will also wash the truck in a professional manner that he deserves.. Please have him contact [redacted] at [redacted] to set up an appointment so that this matter can close in a favorable position for Mr [redacted]..Sincerely,
[redacted]