Courtesy Chevrolet

A very simple agreed upon service issue was not resolved. I had a "we owe you" document for small dent repair.they kept my car for eight days lied to me repeatedly. used car maneger said the we owe was for something else. It was not.then would not be man enough to return my phone calls.

Review: First, regarding a question on the previous page, while I am not "retired" from the military, I would like to clarify I am a Disabled Veteran. I don't know if you put us in the same category.

Here's the lie that Courtesy Chevrolet states in their deceptive ad:

On the inside cover of the Fall 2015 Arizona Veterans Magazine, CC has a full-page ad which brags, "FREE OIL CHANGE FOR VETERANS & ACTIVE DUTY MILITARY EVERY FRIDAY!" When I called to schedule an appt, I was told, "Oh - that is ONLY for veterans with GM cars!" THE WORD GM IS NOT ANYPLACE ON THE ENTIRE PAGE. This ad has no conditions, including no expiration date.

I talked with a man at CC named Justin on January 5th. He claimed he didn't know about the ad. Said he would check with the marketing dept, see if they could maybe make a "one-time" exception, and get back to me. He never called. I left a msg a few days later. He didn't return my call.

I contacted the magazine on January 12th. Mark F[redacted] told me at least one other person had tried to take advantage of this free service. He said he would check into it and get back to me.

I've heard from nobody.

THIS IS A SLEAZY AD. This ad USES VETERANS to make the company sound better than it is. How dare they try to use us as suckers like this. How dare they make the public think they are doing something so nice, and then build up the expectations of ALL veterans with a lie. They should be ashamed.Desired Settlement: At this point, I don't care about getting anything, even an oil change from Courtesy Chevrolet. I wouldn't trust them with my car. At this point, I have spent WAY more in time and energy than the oil change would be worth.

However - the latest issue of the Arizona Veterans Magazine which came out a few days ago, has a similar ad, with no mention of any conditions. I suspect they have been using veterans this way for a while.

Make them stop running ads with lies, please.

It would be nice if in a future magazine they state what they have been doing and print an APOLOGY to all veterans in the ad.

That's all I can think of for now. Maybe you can come up with some kind of resolution worthy of this kind of sleaziness.

Business

Response:

Revdex.com 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint Id [redacted] Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Ms. [redacted]’s concerns with our dealership to our attention. In reviewing the complaints by Ms. [redacted], I can appreciate any frustrations that may have incurred and would like apologize upfront for the lack of disclaimer on our military ads. This was never meant to be misleading, but simply a lack of attention to detail before they allowed going to print. I am also ex-Military and take this error very seriously. I have included the corrected attachment and have spoken with the GM and Sales Manager to prevent this misprint from happening again. That being said we will certainly provide Ms. [redacted] with free oil and a car wash. Please feel free to reach out to me when you would like to take advantage of our offer. Sincerely, Shawn M[redacted] Courtesy Chevrolet Service Manager ###-###-#### Fax: ###-###-####

Consumer

Response:

Hi,I am sad to say that no, I do not accept the response by the company.Their "correction" was to add an ant-size footnote at the bottom of the page. At first, I had two problems with this change. One is the size of the font used on the "condition," and the other is the fact they did not include any kind of asterisk on the deceptive statement to alert the reader that there is a condition to the offer.Then - I found your own Revdex.com Code of Advertising. http://ruby.fgcu.edu/courses/tdugas/ids3301/acrobat/Revdex.comadcode.pdfHere is my concern, based on your document:2. "Free" a. The word "free" may be used in advertising whenever the advertiser is offering an unconditional gift. If receipt of the "free" merchandise or service is conditional on a purchase: the advertiser must disclose this condition clearly and conspicuously together with the "free" offer (not by placing an asterisk or symbol next to "free" and referring to the condition(s) in a footnote);The add uses the word "free" - "FREE OIL CHANGE FOR VETERANS AND ACTIVE MILITARY EVERY FRIDAY!" You can see from the ant-size footnote they added in the correction that there are conditions, which are not at all conspicuously stated.I don't understand why the company is being so stubborn in simply stating the truth. Offering free oil changes, even to only veterans and military with GM cars, is still a nice offer. They don't need to be deceptive to make themselves sound good.Thank you,[redacted]

Business

Response:

Revdex.com 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint Id [redacted] Dear Sir/Madam: Once again we appreciate the Revdex.com taking the time to act as a mediator in order to handle Ms. [redacted]’s concerns. We have reached out to Ms. [redacted] and have taken her recommendations into consideration and are in the process of correcting some of our verbiage with our advertising agents. We hope that we have satisfied Ms. [redacted]’s concerns and see this as good constructive criticism that can only help us grow in the future. Sincerely, Shawn M[redacted] Courtesy Chevrolet Service Manager ###-###-#### Fax: ###-###-####

Review: In January 2013 I bought a 2012 [redacted] from Courtesy Chevrolet. I paid extra to ensure that the vehicle was certified. My first encounter with them was negative. I took the car in for an oil change a few months after I bought it and notified the dealership that the low air pressure light had alarmed a few times. The maintenance crew found that the rim under the hub cap was dented and leaking air. I was told to discuss this issue with the sales manager who immediately accused me of causing the damage myself in an accident and that I then bought a new hub cap and that I was trying to con them out of a new tire. They were accusing me of fraud. I am a current law enforcement officer with [redacted] and I was very insulted and offended.

After this incident I began to take my vehicle to another dealership, [redacted] in [redacted]. In November 2013 I took the car in because the dash board was shorting out, the acceleration died and the power steering would lock up. The mechanics at [redacted] could not initially locate the problem and told me to return the vehicle if the problem persisted and that since I brought the vehicle in before the factory warranty was ended in 2014 the issue would still be covered. Early in 2014 the mechanics at [redacted] identified the issue as an aftermarket cruise control. The aftermarket part was causing short outs in the cars computer system. They also told me that since the part was aftermarket it was not covered under the vehicle’s certification and that the dealership that sold me the vehicle would have to resolve the issue. Which leads me to wonder how the vehicle passed a certification inspection with a dented rim and an aftermarket cruise control? This last Monday evening 7/7/2014 while driving home from work my all lights on the dashboard alarmed and the engine power was reduced. The next day I took the vehicle back to Courtesy Chevrolet for service. Their service staff identified that the problem was again the aftermarket cruise control. I was again asked to speak with the same sales staff that had earlier accused me of fraud and called me a liar. I was told that I had to speak with the general manager but he was not on site but he would call me. I have yet to hear from him. I did hear from sales staff that promised to sell me a 2014 model Cruze and keep my monthly payments at my current amount. I had an appointment today and the person I was supposed to meet left the building and missed our appointment. I was handed off to another staff member and hour later. This person tried to sell me a vehicle at $138 dollars more than my current payment. This is clearly bait and switch. All I am looking for here is what I have paid for. I bought a 2012 certified [redacted] with cruise control. The vehicle "passed" a certification inspection. The fact that the cruise control is after market is irrelevant as Courtesy Chevrolet certified the vehicle with the aftermarket part and the dealership needs to honor the certification of the vehicle and repair or replace the part at their cost. If the part is aftermarket and not covered by certification then the vehicle is not truly certified and the sales contract is breeched and they are guilty of bait and switch i.e. sold a vehicle as certified used that never should have been certified and would not have been purchased otherwise.Desired Settlement: I want Courtesy Chevrolet to either replace or repair the cruise control system in the vehicle they sold me. They advertised the vehicle as having cruise control. They certified the vehicle as having cruise control. The existing cruise control compromises the vehicles safety and certification. If no repair or replacement of the part is to be done I would like them to provide me at the same monthly payment a same year, same model car with the originally agreed to terms of a certified used vehicle.

Business

Response:

Revdex.com

Re: [redacted]

Reference Complaint Id [redacted]

7.18.2014

To Whom It May Concern:

Please let me start off again by thanking you for taking the time to look into Mr. [redacted] concerns with Courtesy Chevrolet. After reviewing the purchase documents and speaking with our Pre-owned staff it seems that Mr. [redacted] concerns are valid and we are more than willing to try and rectify his situation. Our Pre-owned Director has reached out to Mr. [redacted] and set up an appointment for Friday the 18th of July to try and fix the problem Mr. [redacted] may have.

We apologize to Mr. [redacted] for having to spend his time trying to deal with this, and hope we can come through to meet his expectations. I’m sure Mr. [redacted] will reply to the Revdex.com and Courtesy once we have achieved his satisfaction with his vehicle and Courtesy Chevrolet. We strive every day to keep our guest happy, and understand that things sometimes don’t work out as expected. Our Pre-owned Director, [redacted] will be more than happy to be the point of contact for Mr. [redacted] throughout this process when he decides to come in and discuss his concerns.

.

Sincerely,

Finance Director

Pre-Owned Director

Review: In July 2013 I purchased a 2013 Mazda 3 Sedan from Courtesy Chevy on Camelback. [redacted] was the agent that sold me the vehicle. During the initial test drive we drove only on side streets as he directed me and then under pressure from him and another sales manager I agreed to purchase the vehicle. The next morning I drove the vehicle on the freeway for the first time and once I reached 55mph the vehicle started to shimmy quite severely. I immediately called [redacted] and asked him if the car had been in an accident to which he replied "no" and asked me to bring the vehicle in to have the repair made which I did. When I arrived for the repair I again asked him if something had happened to the vehicle and asked for the CarFax report. He provided the report which at this time had no "dings on the record" the vehicle was repaired and I was sent on my way.

Two years have passed and I have moved to San Francisco where owning a vehicle is superfluous. I went to a Mazda dealership in San Francisco to sell my vehicle back and discovered by way of the purchasing manager that in June of 2013 (a month prior to me purchasing the vehicle) that there was major frame damage to the vehicle which resulted in being offered a quote to buy the vehicle at a considerably depreciated price from what I owe. It is my sentiment that the dealership that sold me the vehicle, who allegedly conducted a thorough inspection of the Mazda prior to my purchase would have been well aware of this damage and been responsible for informing me of this damage before I finalized the purchase. Having spoken with several subject matter experts, I've been told that the damaged reported in the car fax report would be easily spotted by an accredited mechanic such as the ones employed by the service team at Courtesy Chevy.

I attempted to resolve this matter directly with [redacted] of Courtesy Chevy but was told that it is the feeling of him and the dealership that they aren't responsible for the unrealized loss in value and that my best option is to sell the car privately to attempt to recover the value of this loss.Desired Settlement: As the consumer of a large ticket item such as a vehicle I expect to be properly informed by a dealership whose business is selling and repairing vehicles in an ethical and transparent manner. As such I would like Courtesy Chevrolet to make me whole on what I owe to Ally Bank and buy-back the Mazda in good-faith to cover the unrealized loss I would ostensibly incur by selling the vehicle with the damaged now reported by CarFax.

Business

Response:

To Whom It May Concern: Please let me start off again by thanking you for taking the time to be involved in Mr. [redacted] concerns with Courtesy Chevrolet. After reviewing and pulling Mr. [redacted] deal we can say that we understand and sympathize with Mr. [redacted] issues. We looked into the history of the vehicle in question and the timeline in which Car Fax reported its history. Mr. [redacted] purchased this vehicle in July of 2013, and at that time the vehicle went through a complete safety and reconditioning process that we do on every one of our vehicles. At no time did the vehicle give any indication of not passing any safety concerns. The vehicle was also purchased at auction, which means that the vehicle was ran through their checks and balances which would include a car check report that would have indicated any prior history such as any structural damage. If the vehicle had such issues it would have to be disclosed to Courtesy Chevrolet at that time with corresponding paperwork and reports. It would also be a vehicle that Courtesy Chevrolet would have simply declined to purchase. We understand what has taken place in the past cannot be reversed, but want to be as pro-active as possible to help the situation. We pulled a new Car Fax on Mr. [redacted] vehicle and realized that the vehicle was in an accident in June of 2013, but did not report until 7.17.2014. That is almost a year after the purchase of the vehicle. Mr. [redacted] concerns are valid and we are more than willing to try and rectify his situation, but I can assure you that Courtesy Chevrolet has done nothing wrong in this matter. We practice morals and ethics, and by no means is selling one car under false pretenses worth our customer being in danger or unhappy. We advise that Mr. [redacted] sell the vehicle with a private owner disclosing any issues on the vehicle, and we will be more than happy providing any paperwork that may help his cause. We would also be willing to trade him out of the vehicle and give Mr. [redacted] employee pricing on any vehicle in stock. We apologize to Mr. [redacted] for having to spend his time trying to deal with this, and hope we can help be part of his solution. Sincerely,[redacted]Finance Director

Review: I recently received an solicitation email from Courtesy Chevrolet. I have never been in that dealership and I am not in the market to purchase a vehicle. So I opted out of their email solicitations. Then I get another email from a sales rep named [redacted] thanking me for my interest in a purchase at this dealership. I sent her back an email and told her she was an it and never read my email that I was not interested and do not contact me again. I also opted out of her solicitations. Then today I received yet another email from [redacted] again thanking me for my interest in their dealership. So I called [redacted] and explained to him that I was never in his store nor was I interested in purchasing a car and told him that now I feel I am being harassed and I don't like it. He went on to tell me that him did get me other message to take my email address out of their system on the 17th. So I then asked him why did I get his email on the 18th. These car dealers have got to stop these annoying solicitations and stop bothering consumers. I want them to stop harassing me.Desired Settlement: I want assurance that I have been removed from their systems.

Business

Response:

March 24, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information [redacted] provided. She informed our office [redacted] secured her truck rental at her desired pick up location this morning.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: On 12/31/2014 my wife and I bought a new 2015 Chevrolet Trax LT at Courtesy Chevrolet. We were told that because it was raining that the delivery cleaning of the vehicle could not be preformed that we could return with it at our convenience to have that done we agreed. The next day was new years day so we waited until the following Monday (the 5th of January 2015 to call the dealership. A that time I informed ([redacted] the customer service director that the dealer options that should have been on the vehicle were not ,(window tinting, door edge guards, and paint sealant) also the cargo matt was not there he said that would have to come form Chevrolet corp. that he would contact them about that. [redacted] said that I could bring the vehicle in the following day (01/06/2015) to have the cleaning done as well as they would do the other things that were not done ( window tint, door edge guards and paint sealant), I agreed. I did take the vehicle in on the above agreed upon day and was given a loaner vehicle to use. At the end of the day I was notified by [redacted] that the vehicle was finished that the windows had been tinted the door edge guards put on and that the paint sealant had been applied the only thing that was not taken care of was the cargo matt which again he reminded me that Courtesy would have to get it from Chevrolet corp. I told him I understood that. He also told me that if they could keep the vehicle over night that they would install the splash guards behind the wheel wells at my expense and I agreed to that. The next day at 3:00 pm I was notified that the vehicle was completely finished and that I could come to pick it up. I picked up the vehicle at aprox. 4:00pm and brought it home. The next morning I inspected the vehicle closer and only then did I realize that just the front windows had been tinted and no paint sealant applied however the door edge guards were put on, the total I paid for these options was 1395.00 that is the cost that is on the sticker that I have in my procession I not only paid that price for them but I financed them over the term of the 72 month loan so I am paying 1395.00 plus interest for options I did not receive and furthermore when I took the vehicle back to get them the dealership kept it for 2 days told me they had been done and I still don't have them. So now what I am asking for is the return of the money (1395.00) that was paid for something I did not receive. Even at that I will still have to pay the tax that was added to that amount and the interest that will be added to that amount over the length of the loan. And I still want the cargo matt that was not shipped with the vehicle from the factory.Desired Settlement: I would like for the dealership to refund to me the amount of 1395.00 that is the price I paid and financed for these options the fact that 2 of the 5 windows have been tinted and the door edge guards put on will compensate some what for the amount that I will have to pay in interest for 72 months. Or if the dealership would prefer they can rewrite the loan less the amount of the options I did not receive and my wife and I will resign the new loan papers.

Business

Response:

Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints made by Mr. [redacted] I can appreciate any frustrations that may have incurred with the sales process at our dealership. Courtesy Chevrolet does not take these issues lightly and are sincere with our apology to Mr. [redacted]. Even though we make every effort to present our consumers a no nonsense negotiating experience our process breaks down at times. Our policy is to never over promise and always over deliver, which in this case it seems we dropped the ball.Our customer service director, [redacted] has reached out to [redacted] and we believe we have made amends to his satisfaction. We did refund a portion of the money he asked for and proceeded to rectify and services he agreed to pay for. The only remaining issue that we are working with Mr. [redacted] is his concern with his cargo mat. We are working with Mr. [redacted] and [redacted] to get this shipped to us as soon as it becomes available from the factory. We completely understand Mr. [redacted] concern as it was not our intent to upset him or make any of our customers unhappy. It was a mistake that we hope we rectified with Mr. [redacted] as we value him as a longtime customer. Sincerely, [redacted]Finance Director###-###-####[redacted].[redacted]

Review: My mother in law purchased and had a vehicle serviced by Courtesy, they had my cell number in service in case of repair authorization. Regretfully, my mother in law passed away last March. I returned her vehicle to Courtesy to be picked up by the creditor. I informed all departments of her passing. Since then I have received multiple sales calls from their internet sales department, I first informed them again of her passing. They continued to call my personal cell phone and asked to speak with my mother in law, like I said, this phone number was given to service in case repairs were needed. I once again informed them of her passing and asked that [redacted] please call me. I never received a call. The calls continued, frustrated I told them once again to delete my number. Today I received another call, I told the salesman once again that she was no longer with us. I called and asked for [redacted], he was in a meeting, I asked for [redacted] and was transferred. He answered, I told him of my complaint and he said it must be a problem in their system. I worked at Courtesy and the system has the capability of the use of notes, and deleting contacts. They also email bomb my email with ads, this email was given to gm for survey responses only!Desired Settlement: That Courtesy will no longer contact me, by phone or email. My next step is litigation for harassment.

Business

Response:

Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. We would also like to apologize to Mr. [redacted] for his inconvenience in the matter. We do recognize Mr. [redacted] as an outstanding former employee and would hope he would understand these were not malicious acts on our part. After speaking with Mr. [redacted] it seems we did have a breakdown in communication to make sure we seized any further communication with Mr. [redacted] and his family. Mr. [redacted] did in fact go to every department involved in the matter and asked for Mr. [redacted] information to be removed from our system on 5.9.2014. After receiving the complaint from the Revdex.com today I also went to every department involved to follow up with Mr. [redacted]’s request. Even though we saw Mr. [redacted] as a loyal customer and former employee we can appreciate his frustration in the matter and would like the Revdex.com to know that we will comply with his request to stop any further contact. We completely understand Mr. [redacted] concern as it was not our intent to upset him or make any of our customers unhappy. It was a mistake that we have rectified and hope we can earn Mr. [redacted] respect and business in the future. If Mr. [redacted] needs anything else, he may contact me at his convenience. Sincerely, [redacted] Finance Director

Review: On April 09, 2014 I called Courtesy Chevrolet and spoke with [redacted] about a 2012 [redacted]. I wanted a total out-the-door price before I drove there. Mr. [redacted] told me the total price including all taxes, tags and fees would be $17,051.12. When I got to the dealership, Mr. [redacted] was busy and I was assigned a saleswoman named [redacted] gave my wife and I a test drive in the [redacted]. We liked it and told her we would buy it for the price that we were quoted over the telephone. [redacted] introduced us to a manager named [redacted], who told us that Mr. [redacted] had forgotten to add $995.00 for prepping the vehicle. After going back and forth, they would not honor the price that I had been quoted over the telephone. At this point, my wife and I left the dealership. Courtesy Chevrolet is using the telephone service to commit fraud; which is against [redacted] regulations. I intend to contact the [redacted] and the [redacted] of Arizona to lodge a complaint. This is the old "bait and switch" routine. [redacted]Desired Settlement: This dealership needs to be investigated by the [redacted] for fraud!

Business

Response:

Revdex.com

Re: [redacted]

Reference Complaint Id [redacted]

Dear Sir/Madam:

Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can appreciate any frustrations that may have incurred with the negotiation process with our dealership. Courtesy Chevrolet does not take these issues lightly and are sincere with our apology to Mr. [redacted]. Even though we make every effort to present our consumers a no nonsense negotiating experience our process breaks down at times. Our written policy allows our sales representatives to give a quote to all our clients that include all fees that would be due at the time of delivery. Our sales representatives are trained to figure out this number by taking into account all cost. The mistake that occurred was because our accounting office failed to post the open repair orders (reconditioning) to the cost of this particular vehicle therefore the salesman’s reference point was inaccurate from the start.

Once Mr. [redacted] came to Courtesy Chevrolet to finalize his deal and our sales representative took the deal to our sales manager for final approval. At this time our manager saw the error that was made and spoke with Mr. [redacted] to explain the reason for the difference in price. From what I understand Mr. [redacted] would not have anything to do with the explanation, which we completely understand his point of view in the matter and we do not blame him for his frustration. According to our sales team involved the only way Mr. [redacted] would consider the sale now would be if we would include four brand new tires, even though the tires on the vehicle passed our inspection process. We explained that we would honor our original quote even though that price would mean a significant loss to the dealership. By this time Mr. and Mrs. [redacted] would not have anything to do with our dealership. Throughout this process we feel we identified our mistake and tried rectify it before this would happen again. We completely understand Mr. [redacted] concern as it was not our intent to upset him or make any of our customers unhappy. It was a mistake that we would like to rectify by honoring the original sales price if Mr. [redacted] is still in the market. If so, Mr. [redacted] can contact myself so I may ensure a smooth process and be able to honor any special offers.

Sincerely,

Finance Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The tire issue in Courtesy Chevrolet's response was a totally different issue. They would not sell the [redacted] for the

price that was quoted to me via telephone. I could have lived with the mismatched tires. I will not do business with them at any price and intend to steer anyone looking for a

vehicle at any price! I will contact the [redacted]

Regards,

Review: I went to courtesy Chevrolet because of the reputation I had heard from others. even though it was more the 35 miles from my home. I ended up finding the perfect car for me, my salesmen [redacted] was great, he didn't pressure me at all. I even thought the price was fair. they offered me a deal of $328 a month at 60 months. with only $150 down.

When I went back to sign papers that deal had magically changed to $398 at 72 months with $150 down. I still agreed, because there was an extended warranty included. So happily left with my new car.

A few days later I get a call, saying I needed to come back and finalize the deal, I told the person I thought it was. he said no it wasn't and to please come down. So I did...

when I got there I was told it would be an additional $350 down for the car. I asked what happened to the other deal... and I got some run around answer.

At this point almost a week later I had put some money into the car, so I reluctantly agreed.

two days after that I woke up to a flat tire. so I went to get it replaced. the tire company pointed out that the tires were made in early 2006 and were completely dry routed. so 4 new tires were need.

I tried calling the dealership 4 time and left messages all for time. but did not receive a response until the next day. when I explained the sales manager said he would look into the issue, I waited a day and got no call back. so I again called and left several messages and almost another week later I still have no resolution to this issue.

Questions to the dealership... why would you leave tires on a car that were older then the car its self and pass them off as safe?

why does your sales manager say one thing and you end up with something completely different?

why is it so hard to pick a phone and call someone back?Desired Settlement: Reimburse me for the new tires I shouldn't have had to purchase.

Business

Response:

Dear Sir/Madam:

Please let me start by saying thank you for bringing Mr. [redacted] concerns with our dealership to our attention. As Mr. [redacted] mentioned in his letter to the Revdex.com we do take great pride in our reputation as we know it is important to us and our cliental. After reviewing the file with our senior staff we agreed that Mr. [redacted] deal was indeed something that we could have and should have handled better. We sincerely apologize for dragging this out and wasting Mr. [redacted] time. Since receiving the letter from Mr. [redacted] and the Revdex.com we have contacted Mr. [redacted] and agreed to refund him the monies spent on four new tires for his vehicle and also tried to have his vehicle tinted for free, but Mr. [redacted] mentioned that was already done.

We strive every day to make sure we hold ourselves above the normal standard and try to set ourselves apart from the common operator. We are truly apologetic to Mr. [redacted], and hope we can help him in the future and keep the Courtesy name a positive one in his mind. Mr. [redacted] has dealt with Jason [redacted], our internet director in the past couple of days and I would like to give Mr. [redacted] my information in case Mr. [redacted] is not available. We thank Mr. [redacted] once again for his business and understanding, as we know there are many choices when shopping for a vehicle.

Sincerely,

Finance Director

Review: In August of 2013, I had my brakes fail on me due to a malfunctioning master valve in the brake line. This issue was covered under my warranty and was, to my understanding, repaired.

Last week I took my car in for regular service, which includes a multi-point inspection which is verbally reviewed by a service adviser, in order to ascertain whether the customer (me) would like the failed items to be addressed. Since the inspection report is verbally reviewed I don't usually look it over when I pick up my car. However this time after leaving the shop I had some time to kill between picking up my car and another appointment I had in the area, so I decided to look over the report.

Much to my dismay I saw that my car's brake line had failed inspection and that a leak was detected; this item was not mentioned in the verbal review of this report. Furthermore I noticed that this failed item was listed under a section that indicated I had previously rejected service on this item; even though this issue had NEVER been mentioned to me. I know this to be true because having my brakes fail on me was absolutely terrifying, and had any issues with my brakes been mentioned I would have had the issue fixed immediately. This got me wondering as to how long this had been a problem. So I poured over every previous inspection report I had on hand and found that this item only started to fail inspection AFTER, the warranty repair to my brake line was done back in Aug. 2013.

Given the evidence I feel it is safe to assume that this issue is a direct result of initial repair not being done properly, in which case fixing it should be covered on the warranty of the repair. I can also assume that this company did not want to assume the cost of this repair and so never mentioned it to me.

I wanted to give this company the opportunity to rectify this situation. So, utilizing their "contact us" page on the website I submitted a message containing much of the same information you see above and requesting someone contact me in regards to rectifying the situation. This message was sent Wed or Thur of last week and I have not yet received a reply. Furthermore I filled in a survey questionnaire, again with much of the same information, this morning and have not received a reply.Desired Settlement: I would like Courtesy Chevrolet to address this issue and to repair the leak free of charge, and without delay. Furthermore I would like assurances that should I choose to return to them in the future that every item of concern on the inspection report be verbally reviewed with me. And finally I would like a sincere apology for their negligence endangering my personal safety.

Business

Response:

Reference Complaint Id [redacted] Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Ms. [redacted] concerns with our dealership to our attention. We wanted to update the Revdex.com with information regarding this complaint. We have reached out to Ms. [redacted] to no avail until 6.24.15 when Ms. [redacted] returned our call. She did leave us a message that she will be available to converse again on 6.27.15. We have done extensive research on her issues and we believe we will be able to explain to Ms. [redacted] and hopefully rectify any problems she may have with Chevrolet and Courtesy. We look forward to speaking with Ms. [redacted] when she is available so we may set an appointment with our Fixed Operations Director, [redacted] who can go over all Ms. [redacted] issues. Thank you to the Revdex.com once again for your interest in the matter and our apologies to Ms. [redacted] for having to deal with this situation.Sincerely,[redacted]Finance Director[redacted]Fixed Operations Director

Review: Courtesy Chevrolet deceived me in the price they were giving me on the vehicle I purchased. The sales man named ** initially said he was giving me a complete trade off. Two days later ** called me back and said I owed $2800. Courtesy is the worst company I have ever worked with. I want them black listed for being deceptive on their prices.Desired Settlement: I should not pay for the money they are accusing me of owing after the fact.

Business

Response:

Revdex.com [redacted] Re: Mr. [redacted] Reference Complaint Id [redacted] 1.31.2014 To Whom It May Concern: Please let us start off by thanking you for allowing us the time to contact Mr. [redacted] in order to try and resolve this issue. We were able to contact Mr. [redacted] last week and he was very cordial and helpful in giving us all the information to rectify his issue with Courtesy Chevrolet that was presented to the Revdex.com. It seems that there was some confusion on the purchase order that was further inflamed once our business manager did not complete his fiduciary responsibility in letting Mr. [redacted] was else was owed when Mr. [redacted] specifically asked. We take full responsibility for not completing our task, and apologize to Mr. [redacted] for any inconvenience. We since have been in touch with Mr. [redacted] and he even went the extra mile in coming into town on 1.31.14 in order to speak with our General Manager, Finance Director, and Salesman involved in the deal. We were eager to listen to Mr. [redacted]s issues with our dealership and took them as a stepping stone in moving in the right direction when it comes to customer service. Mr. [redacted] also made his payment that was in question, and we agreed to streamline his payoff in order not to affect his account status with his lien holder. Even after doing business for more than 55 years we are humbled when we say that we still strive to perfect our process every day and understand that our best critic is our guest at our store. Thank you to Mr. [redacted] for his time and effort and to the Revdex.com for their attention in this matter. Sincerely, [redacted] Finance Director [redacted]

Friendly people but not willing to fix what they break. I got a recall done on my power steering and since the day I had them do it my cruise control and my horn don't work. When I told them they look over only things they touched but nothing else that might have gotten damaged from things they moved. It still doesn't work and they won't fix the issue they caused. Since then I have been involved in an accident that could have been avoided if my horn worked. Today, I took my mother-in-laws car in for a SAFETY recall and I was told since I didn't have an appointment they probably would get to the vehicle. I guess safety of their customers is not any kind of a priority. I know if I owned a business like that and a safety recall came in, I would make that the priority over an oil change appointment. They give free oil changes to veterans on Fridays but I think I'd rather pay for the materials and do it myself after these 2 events! And I'll never buy a vehicle from a dealer who's service department breaks things and doesn't fix what they break!

Review: On June 27th, 2014 I purchase a 2014 red Camaro from this dealership. When I signed the contract, I was not explained the extra charges (Skylink, Major Guard Extended Warranty, GAP insurance, and Finishing Touch) added to the purchase contract.

Then on June 30th, three days later, I returned to the dealership and spoke to the Finance Manager, [redacted], demanding to have those services cancelled. She replied that I could not cancel them anymore since the paperwork had already been submitted to the bank. I spoke to a person who advised me and let me know that I had the right to cancel those services anytime I wanted to, so I went back to [redacted]'s office on July 3rd, 2014 accompanied by my advisor, and this time she was very cooperative, and made me sing the cancelation request forms for all the services except for the Finishing Touch which she said that they had already performed on the vehicle and which I just don't believe they did, because by the time we drove tested the car, and the time we finished signing documents, there was a lapse of about one hour. And when I got the car to bring it home with me, I never notice the seats or body of the car being wet, and was not able to notice any differences between the time I drove it and the time they gave it to me to take it home.

[redacted] promised me the all the fees were going to be refunded at %100 without any charges against me with a total refund of $5,295.

Today, a month later, I called the bank that hold my loan, and they said that they have not received anything from anybody, and I have not received anything in the mail either.

As I mentioned before, I don't believe they did the Finishing Touch service, I am demanding here to have those fees returned as well which is around $2,689, along with the $5,295 [redacted] already promised to return and send to the bank holding my loan.Desired Settlement: I would like to be able to be credited the amount mentioned above, and would like to see the laws being tighter for this kind of businesses who act in a deceptive manner by concealing charges, and omitting to disclose those 'extra' charges violating the [redacted], and punished them, so they can treat people with respect and honesty.

Business

Response:

Please let me start by thanking you for taking the time to bring Ms. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Ms. [redacted] I can appreciate any frustrations that may have incurred with the negotiation process with our dealership. Courtesy Chevrolet does not take these issues lightly and are sincere with our apology to Ms. [redacted] knowing that even our process may break down now and then. When our management got together to review Ms. [redacted] complaint the first thing that was in the file was a copy of the check that was sent to [redacted] Financial on behalf of Ms. [redacted] account. The check was indeed made out for $5,295.00 on 8.14.2014 which was the cancellation of Skylink, service contract and gap portions of Ms. [redacted] contract. Now our records show that Ms. [redacted] vehicle had the Finishing Touch product on the vehicle, but we are willing to refund to Ms. [redacted] as well a gesture of good faith. The total of the cancelable items would be $6090.00, all of which has been sent to [redacted] or in process to do so. The differences in the amount Ms. [redacted] had mentioned in her complaint seems to be in the agreed amount to pay for this vehicle notated in the purchase order and disclosures that are in the file. We welcome Ms. [redacted] to our dealership to sit and speak with one of our sales managers to go over these numbers if she is still not satisfied with the outcome of the cancellation amounts. We completely understand Ms. [redacted] concern as it was not our intent to upset her or make any of our customers unhappy. We have been in business over 60 years and I can assure the Revdex.com and Ms. [redacted] that we do not condone concealing charges or deceptive practices at our dealership. If Ms. [redacted] would like to make an appointment with our sales manager she may use me as the point of contact. Thank you again to the Revdex.com and Ms. [redacted].Sincerely,David Gonzalez

Review: We purchased a used 2009 Chevy Traverse in July 2014. The dealer owed us several "We Owe" repairs which were completed. However, I returned several more times stating the AC was not blowing or blowing hot air. They replaced the freon every time and assured me there were no leaks and the freon would fix the issue. Seven months after the assured fix, the AC is blowing hot air again. I took my car in last Tuesday 4/14/15 for them to take a look and fix the issue. We received no call for 2 days. The. A service tech called my husband and explained he believed the AC issue was pre-existing when we purchased the vehicle and the sales reps were trying to hide it. He stated the repairs would total $2600. It's a week later and we've had no further communication with anyone. They still have my vehicle and I still have their loaner. I would appreciate the doing the right thing and fixing the AC at no charge to us as we were assured multiple times that it was fixed.Desired Settlement: I want the dealership to complete the repairs to the AC compressor core and return my vehicle. I shouldn't have to pay for repairs that they tried to hide and/or assured me were previously fixed.

Business

Response:

To Whom It May Concern: Please let me start off again by thanking you for taking the time to look into Ms. [redacted] concerns with Courtesy Chevrolet. After reviewing the purchase documents and speaking with our Pre-owned staff it seems that Ms. [redacted] concerns are valid and we are more than willing to try and rectify her situation. Our Pre-owned Director and Service Director has reached out to Ms. [redacted] and set up an appointment to rectify her A/C issue. We apologize to Ms. [redacted] for having to spend her time trying to deal with this, and hope we can come through to meet her expectations. I’m sure Ms. [redacted] will reply to the Revdex.com and Courtesy once we have achieved her satisfaction with her vehicle and Courtesy Chevrolet. We strive every day to keep our guest happy, and understand that things sometimes don’t work out as expected. Our Pre-owned and Service Directors, [redacted] and [redacted] will be more than happy to be the point of contact for Ms. [redacted] throughout this process when she decides to come in and discuss her concerns. . Sincerely, [redacted]Finance Director###-###-####[redacted].[redacted]Pre-Owned Director###-###-####[redacted].[redacted]Service Director###-###-####[redacted].[redacted]

Review: Extended Warranty was purchased on August 2012 at time of vehicle's purchase. Extended Warranty was only supposed to be for coverage after manufacturer's warrant had expired (36months/36kmiles). On Feb 2014 the vehicle's loan was refinanced and a request for cancellation was submitted for Gap and Extended Warranty. Refunded amount is unreasonable being that vehicle is only at 12k miles at time of cancellation form was submitted. Refund received in amount of $1150 out of $2500.00 paid for Extended Warranty and $550 out of $800.00 for Gap insurance. Amount refunded for Extended Warranty is unreasonable. Services performed at dealer should be dealer's responsibility only as coupons for free oil changes were used. Service receipts show [redacted] was being billed, why?Desired Settlement: Refunded amount should be greater for vehicle being at 12+ k miles and still under manufacturer's warranty.

Business

Response:

To Whom It May Concern: Please let me start off again by thanking you for taking the time to look into Mr. [redacted] concerns with Courtesy Chevrolet. After reviewing the purchase documents it seems that Mr. [redacted] concerns may lie with more than just Courtesy Chevrolet. His purchase documents show that he purchased a warranty for three years and/or 100,000 miles. I assume his driving habits may include a lot of miles in a short period of time to pick this particular warranty option. Mr. [redacted] did come in and sign a cancellation form to cancel his warranty and gap coverage on 3.21.2014 due to a refinance to a different lender. At this time we proceed to send the cancellation request to [redacted] and [redacted], the two companies who carried Mr. [redacted] policies. Once they process the cancellation they send us the amount due back to Mr. [redacted] and we forward this to him. I looked into the amounts that both companies gave us, and it matches what we sent to Mr. [redacted]. Now, if Mr. [redacted] feels the pro-rated amount due back to him is incorrect, he is more than welcome to contact [redacted] at ###-###-#### and [redacted] at ###-###-####. If Mr. [redacted] feels that Courtesy Chevrolet is somehow at fault he is more than welcome to come in and see me to review any and all documents pertaining to this matter. We strive every day to keep our guest happy, meet their expectations and understand that things sometimes don’t work out as expected. I will be more than happy to be the point of contact for Mr. [redacted] when he decides to come in and discuss his concerns. . Sincerely, [redacted] Finance Director

Review: I received a phone call from ###-###-#### at 9:20 am on 4/27/2015 from a male associate from Courtesy Chevrolet. At the end of the pitch, the associate asks, "so will we be putting this on [redacted] or [redacted], today?"

I replied, "it might be more respectful if you ask if I'm interested, first."

The associate replies, "Yes, sir."

There was about a five second period of silence; then, the associate says, "are you interested, sir?"

I replied, "no."

The associate ended the phone call at that time: he did not respond after I said "no."

This confirmed the poor sales tactic that I suspected upon being transferred to multiple associates. Courtesy Chevrolet obviously doesn't care about the customer, and they don't care to avoid insulting the customer's intelligence with poor sales strategies. Are we supposed to feel as if we owe it to the three associates for taking an unnecessary amount of time to "offer" us a sale? No. Again, how insulting can you be? Courtesy Chevrolet needs to get with the program. People don't have that sort of time; people certainly don't appreciate their time intentionally being wasted.

This is my first Revdex.com complaint regarding Courtesy Chevrolet. In the past, I've experienced numerous phone calls and snail-mails, which persisted far long after the request for any Chevrolet company to avoid contacting me; this request was made on the day I purchased my vehicle. The sales person at Courtesy Chevrolet [redacted]. told me that I was setup on the no-call list, and he also told me before I purchased the car that my 2012 base model Cruze had cruise control. It certainly does not. Even after I presented the discrepancy to him, the staff refused to give me the cruise control.Desired Settlement: E-mail this complaint to your strategic marketing training and development team, give me my cruise control, and stop calling me so often.

Business

Response:

Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. We would also like to apologize to Mr. [redacted] for his inconvenience in the matter. We do recognize Mr. [redacted] as a previous customer and would hope he would understand these were not malicious acts on our part. After speaking with Mr. Long, our Internet and Business Development Director we have made a conscious effort to stop all communication with Mr. [redacted] and have taken him off all available lists.Unfortunately, we have not been able to pin point what exactly what Mr. [redacted] was being asked to purchase over the phone. We do find this odd considering all financial transactions pertaining to purchasing a vehicle would go through our Finance Department. If there is any other concern regarding this particular matter Mr. [redacted] is welcomed to speak to any of the Directors as we all have an open door policy.We also looked into Mr. [redacted]’s concern regarding cruise control on a vehicle purchased 10.6.2011. Unfortunately, we do not show any documents where cruise control was promised or disclosed as having this item. We would be willing to offer Mr. [redacted] cruise control at employee cost, but would not be able to “give him his cruise control”.We completely understand Mr. [redacted]’s concern as it was not our intent to upset him or make any of our customers unhappy. Our processes are far from perfect, but are something we work on to rectify every day. For any particular reason someone does contact Mr. [redacted] without his permission he may contact [redacted] at ###-###-#### or [redacted] to get handled. We have been in business over 60 years I can assure you do our best to maintain our customer’s best interest in mind.Sincerely,[redacted]Finance Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The associate was attempting to sell to me a warranty, as my chance to extend had apparently expired. I'm not surprised that there wasn't any documentation regarding the inquiry of cruise control around the time of the sale. That seems awfully convenient. The company's refusal to give me cruise control free of charge supports the action of the salesman, [redacted]., who told me the car had cruise control before and after the sale: the perceived cruise control functionality was a factor in my deciding to purchase the vehicle.

Regards,

Business

Response:

We have reached out to Mr. [redacted] and feel that we have reached a settlement to his satisfaction. We believe the person contacting him might have been an aftermarket warranty company trying to sell him an extended warranty as we could not find the number given as part of our dealership. We also tried calling this particular number and the call cannot be completed. Nonetheless, we have made every effort to take Mr. [redacted] of any possible list that Courtesy may have. If he is contacted by Courtesy Chevrolet he is able to contact myself or [redacted] to rectify. We offered to pay for all labor and no mark up on any parts for Mr. [redacted]’s cruise control. Mr. [redacted] seemed satisfied with our offer as he would only be responsible for $290.00 for the entire install. I gave Mr. [redacted] my personal information in order to call me so I may set up the install for him. We hope that we may over deliver this time and earn Mr. [redacted] business once again. Sincerely,[redacted]Finance Director

Review: The evening of 11-4-15 I received the attached e-mail advertisement from Courtesy Chevrolet. The subject was, "Black Friday Starts now Courtesy Chevrolet". The ad said, "Black Friday Deals All Month Long". A number of car and truck deals were shown in the ad. I was particularly interested in the 2016 Chevrolet Equinox LT for $15,999. There were no stock numbers shown or any information about how they arrived at the price. There were no disclaimers of any kind.

I called the dealership the first thing in the morning (about 8:20 AM). I talked to Internet Sales Manager Shola O[redacted] I asked him if the vehicle was still available. He assured me that it was. He urged me to get in there quickly. I asked for the stock number of the Equinox. He said he didn't have it because it was back in detailing. He talked to someone on the side then said his Director said that it is still available. He told me again that I needed to get in there quickly so I would be first in line to purchase it. I asked him to verify that the vehicle could be purchased for the advertised price of $15,999 plus tax, title and license. He said that it could. He asked me when I could get there. I told him that I would be there within an hour. I asked him to go back to detail and get the stock number and call me with it as I drove in. He said he would but I never heard from him.

When I arrived at the dealership at approximately 9:20 AM the receptionist said that everyone was in a meeting. There were no customers in the showroom. I asked the receptionist to call Shola and let him know that I was there. He came to the showroom on his phone and said he was talking or texting with his director to see if he could get me another Equinox at a "similar price" because the one we were talking about had been sold. I told him I was only interested in the advertised price point. The ad implied that they were selling them all month ("Black Friday Deals All Month") because there were no particular stock numbers shown in the ad. I asked why he didn't call me to let me know the vehicle had been sold. His response was that they were all in a meeting.

I asked him to provide me the stock number of the unit that was "sold". He couldn't. I asked him to show me the unit. He couldn't. He said it was gone. I pointed out that they open at 8:00 AM and there was no one in the showroom now at 9:30 AM. In my experience no dealership is able to close a deal and get a customer through finance in 1 1/2 hours. He said that perhaps it was sold last night. I pointed out that in my experience no dealership lets a customer go home at night without their vehicle. (note: this observation was later verified by owner Scott Gruwell)

At this point I asked to talk to Shola's Director who had said that the unit was still availabe and in detail. Shola went in the back and came back with Steve Rimer, Internet Director. He went through the same stories as above as to how the vehicle had been sold. I asked him to get me the stock number. He said he would. He and Shola left for about one half hour. Only Steve came back. He brought with him a proposal for the purchase of an Equinox LS (a cheaper trim level than the advertised LT). The price was $20,063 or $4064 higher than the advertised LT trim level!!

Steve finally admitted that NO LT MODEL HAD BEEN SOLD AT THE ADVERTISED PRICE. He said the quote above on the LS was the best they could do. I explained to him that I was lied to and deceived in order to get me in to the dealership to sell me something else at a higher price. I asked that they honor the advertised sales price that I was promised in order to get me to come in. He said they couldn't do that. I explained that I intended to file appropriate complaints to include the Arizona Attorney General's office and the Revdex.com.

Prior to leaving I talked to owner Scott G[redacted] He apologized for what had happened but would not honor the advertised price for the Equinox LT. I advised him of my intention to file complaints with appropriate agencies.Desired Settlement: Based on Courtesy Chevrolet's refusal to honor an advertised sales price (false advertising) and based on their false promises and misrepresentations (Equinox LT was there and I could buy it for $15,999 plus tax, title and license), they should honor the ad and sell me a 2016 New Equinox LT for the advertised price of $15,999.

Business

Response:

Revdex.com4428 North 12th St Phoenix, AZ 85014Re: [redacted]Reference Complaint ID [redacted]

*Dear Sir or Madam:Please let me start off by thanking the Revdex.com for bringing Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaint made by Mr. [redacted] we can appreciate any frustrations that may have incurred, but can assure you there was no malicious intent. Even though we have an assigned director, upper management and vendors who help with advertising there are times where small details are missed. In this particular case we were advertising a 2016 Chevrolet Equinox by email for our Black Friday sale. The advertisement is meant to sell our LS models for prices as low as $15,999.00. In the advertisement we allow the intended audience to be able to see the inventory meant for this sale by clicking on a prompt reading “click here to view our Equinox inventory”, which brings up our entire LS inventory first. The problem that Mr. [redacted] made us very aware of is our vendor and Courtesy Chevrolet made an error by one letter. The advertisement did read LT versus LS. We hold ourselves to a very high level of ethics and will admit that we are human and made a mistake.As soon as Mr. [redacted] came in that morning we did try and rectify the issue at our sales manager level, but nothing seemed to satisfy him. We presented the LS offers once again, and like discounts on any LT model Mr. [redacted] should choose. Our sales manager felt Mr. [redacted] frustration and immediately got our GM, Scott G[redacted] involved. At this time Mr. G[redacted] invited Mr. [redacted] to speak with him and admitted it was an error on our part an apologized. Mr. [redacted] rejected Mr. G[redacted] apology and made it known to honor the mistake or he would retaliate with complaints to the Revdex.com and Attorney General. We are an honorable dealership and understand that we made a mistake, but threats such as these accompanied by phrases like “the honorable thing to do” seem like ploys to take advantage of a situation.We have been in business for over sixty years striving for excellence every day. Our track record proves this is not common practice, but we’re willing to compromise with Mr. [redacted] for his time. We are willing to offer Mr. [redacted] $300.00, approximately $100.00 per hour he spent with us. We will also honor the pricing on our LS model for $15,999.00 through the month of November along with three years of free oil changes on the vehicle purchased serviced at Courtesy Chevrolet. We would also like to mention that we had no other complaints on this matter and have taken a pro-active approach in retracting our mistake. Our team re-mailed our data base to clear up any mis-information. We hope the Revdex.com can help us find resolution with Mr. [redacted] and know that Mr. [redacted] is welcome at Courtesy Chevrolet to speak about this matter at his leisure.David G[redacted]Finance Director[redacted]Bryan L[redacted]Internet Director[redacted]

Consumer

Response:

Courtesy Chevrolet's reply to my complaint against them dated 11-10-15 stated that this was simply a mistake in their advertisement and that I am trying to take advantage of them. This could not be farther from the truth as they, in fact, tried to take advantage of me. Had I been informed when I called at 8:20 AM on 11-5-15, that the ad had errors in it, there would have been no problem and I would not have wasted the trip to the dealership and would have moved on in my search for a new vehicle. Instead, internet sales manager Shola O[redacted] actually BROKE THE LAW and committed CONSUMER FRAUD by insisting THREE TIMES that I needed to come to the dealership because there was a new 2016 Equinox LT available and I could purchase it for the advertised price of $15,999 plus TT&L. I went into the dealership in good faith and then both Mr. O[redacted] and Internet director Steve Rimer continued the fraud by telling me that the vehicle had been sold but wouldn't give me the stock number. Mr [redacted] continued by showing me a paper saying I could purchase an LS (cheaper trim level) for $4,000 more. This now became a blatant BAIT-AND-SWITCH tactic as well as FALSE ADVERTISING. He finally admitted that no LT had been sold that day as of that time.Courtesy Chevrolet assurres the Revdex.com that this type of behavior is "not common practice" yet that does not excuse the fact that it did indeed HAPPEN IN THIS CASE! Owner/GM Mr Scott G[redacted] rolled his eyes and said someone would get fired over this when I discussed it with him that day, before I left the dealership. Yet he refuses to do the right thing and honor the advertised price of $15,999 for the Equinox LT in light of the unethecial behavior of the two employees mentioned above. As a point of clarity here, I never used the term "retaliate" nor did I make any "threats" in talking to anyone at Courtesy Chevrolet. However in conversation with Mr. G[redacted] he said, "So, you intend to leverage your position by going to the Revdex.com and Attorney General's office?" I told him that my only intention was to inform him what had happened at his dealership and to give him an opportunity to correct the situation. I did say I would consider all opions available to me based on how I was treated.Mr. L[redacted] called me after 5 PM on 11-5 to get my e-mail address. This was long after I had left the dealership. He then sent me a personal retraction for the ad-LONG AFTER THE DAMAGE HAD BEEN DONE. As I told him in my reply, a retraction after-the-fact is of no value.Courtesy's reply is simply a smokescreen designed to cloud the issues as I accurately presented here and in the original complaint. Courtesy refuses to address the fact that two of its employees abused a potential customer who acted in good faith on its employees' misrepresentations, deception, false statements and false pretenses to get me into the dealership and then use bait-and-switch tactics. Therefore, this matter cannot be considered settled until Courtesy honors the ad and the representations made to me. Based on the facts presented here and in the original complaint, I reject the answer to my complaint by Courtesy Chevrolet. My proposed solution is for Courtesy to sell me the new 2016 Equinox LT for the advertised sale price of $15,999 plus TT&L. I remain ready, willing and able to complete the transaction. I would appreciate any assistance on the part of the Revdex.com. Thank you

Business

Response:

Revdex.com 12.3.2015 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint ID [redacted] Dear Sir or Madam: Once again we thank the Revdex.com and the Attorney General to take time to act as mediators in such a frivolous matter. In this case Courtesy Chevrolet does not deny having made a mistake. We have taken responsibility and corrected it in a timely manner. Our intent was not to waste anyone’s time, but if we did we were willing to compensate Mr. [redacted] at a very generous rate even though we are not obligated to do so. We thank Mr. [redacted] for the opportunity to “correct the situation”, but at this time we will not be backed up into a corner at the amount Mr. [redacted] will settle for. We feel strongly that an honest mistake shouldn’t come at a price in the thousands to one person out of hundreds we reached out to. We do hold ourselves at a high level of ethics, and know that this isn’t common practice; this is why we will stand our ground and not let anyone exploit us for something we are not. We will honor our original offer and hope the Revdex.com and the Attorney General understand our situation and our decision. We apologize for the time wasted with all parties involved, but like a dealership is held to certain morals so should customers trying to exploit a mistake for personal financial gain. We are willing to sit with Mr. [redacted] and work out a price that works for both parties on any vehicle. We can assure the Revdex.com and the Attorney General that we are not going to ignore this issue at hand, and hope resolution can take place soon. We could not weather 60 years in business if we didn’t care about the well-being of our customers, including Mr. [redacted] Courtesy Chevrolet looks forward to Mr. [redacted] response and any correspondence form the Revdex.com and/or Attorney General. Sincerely, Management

Review: We bought our 08 Chevy Silverado in October of 2011 from Courtesy Chevy. After moving to Georgia, we took a trip to visit my wife's father in Missouri this February. Five minutes from her father's house, we blew a tire. It was 5 AM, 15 degrees with 30 MPH winds. I got out to change the tire and found that I had no tools to do so. The jack, tire iron, and tool to drop the tire were all missing from my vehicle. I called my father in law, who has a Silverado as well, he brought his truck down and we used his to try and change the tire. The tire wouldn't drop. The spare holder under the truck had seized and wouldn't budge. We called Chevy, who sent us a tow truck. We took the tire to the closest dealer after I sat in the vehicle for 3 hours waiting for the tow truck to arrive. The dealership removed the assembly for the spare tire, and changed it. When we got back to Georgia, I contacted Courtesy Chevrolet in Phoenix and began to speak with [redacted]. He apologized for the problem, and acknowledged the issue. It seemed like he would quickly resolve the issue. I told him I would like to have a new assembly so I could get my spare out of the bed of my truck, as well as the tool to drop the tire. He said he would look into it and ship me the parts. After two months and no response, I sent him a new email, asking for an update. I still haven't heard anything from him. It's been 3 months without any response. All I'm asking for is a fix for the issue. The truck was a CPO, and I assumed would have everything I needed to perform a simple tire change.Desired Settlement: A new spare tire carrier assembly, I'll even pay for the installation!

Business

Response:

Revdex.com

Re: [redacted]

Reference Complaint Id [redacted]

6.5.2013

To Whom It May Concern:

Please let me start off again by thanking you for taking the time to look into Mr. [redacted]’s concerns with Courtesy Chevrolet. After speaking with all parties involved I want to sincerely apologize for the miscommunication on our behalf. There is no excuse whatsoever for us dropping the ball, and we definitely want to make it right. We can appreciate Mr. [redacted]’s issue and concerns and would like to say that we strive every day to keep our guest happy and to meet their expectations and understand that we are fault. We have proceeded to make this a top priority and have sent what we promised to Mr. [redacted] by FedEx on 6.3.13, and it should have been received by the time this letter is read. I will be more than happy to be the point of contact for Mr. [redacted] at this point in time to make sure the quality of service is maintained at the highest level.

I apologize that Mr. [redacted] felt the need to go to these means and we are working every day to perfect our processes to exceed customer expectations. We hope we can get Mr. [redacted] taken care of as soon as possible, and we look forward to keeping him part of the Courtesy family.

Sincerely,

Finance Director

August 19th 2015 my wife and I stopped by at Courtesy Chevrolet to look at some vehicles. Joe the sales prep was great. He was trying his to to accomplish our needs in every aspect. On the other hand Josh B[redacted] was the worst person we have ever came across with. He was very unprofessional, rude and disrespectful. He was not customer friendly and we felt like he was either in a bad mood or had work issues. He was so disrespectful to us and was humiliating us in front of his staff and other customers. Never again will I stop by to this car dealer.

On August 4th 2015, my wife and stopped by Courtsey Chevrolet to look at some vehicles. I informed our sales man, Donovan, that my financing was already in place. He then proceeded to tell me that due to patriot act requirements he had to collect my information including my social security number to comply with the law, I obliged. I asked if my information would be used for any other reason, he clearly and firmly stated "NO". After finding a vehicle and putting numbers together, his manager named Dennis came to speak with me. Dennis said "your credit file is frozen", I couldn't believe what I was hearing. I told Dennis that yes, I keep all my bureaus frozen and that he was not authorized to pull my credit anyhow. Dennis stated that by law a dealer must check credit at least once per the patriot act. The patriot act states that CASH transactions of $10,000.00 or greater must be reported to the IRS. The patriot act DOES NOT require a credit check. I informed Donovan and Dennis that I was wrapping up my visit and we left. The next day Donovan has the nerve to call my wife and tell her how I am wrong for not letting courtesy Chevrolet check my credit. The sales man and manager proved to be both dishonest and incompetent while simultaneously reciting laws that do not exist. Shame on Courtsey Chevrolet.