Courtesy Chevrolet

Review: On 11/3/2013, I visited Courtesy Chevrolet regarding a new car. Once I decided on the car, and the agreement was made on the trade in value, I signed the credit application. After waiting nearly an hour, the salesman, [redacted], came back and advised me they somehow 'forgot' or 'Someone didn't tell the other about the negative equity on your car' and they were unable to honor the agreed upon monthly payment. At that point, after being in their dealership for 3 hours, enduring a shameful low-ball offer on my trade, I chose to leave. [redacted] began to use aggressive sales tactics in an attempt to persuade me to purchase the car rather than lease. I asked him for my keys once. He kept stating lets talk about financing the car. I asked for my keys twice. He still refused to surrender my keys. The third time I raised my voice and informed him I wanted my keys now. [redacted] responded, and I quote 'You need to [redacted] relax' As he was going out the door, he stated 'Now I'm going to take my time'. I continued to wait another 15 minutes with no keys. I went to the business office where I demanded my keys when he came in and gave them to me at arms length. I sent an email specifying my concerns on 11/4/2013, to no response, reinforcing this companies inability to provide service. Not only does this business engage in unethical 'Bait and Switch' sales tactics, they also were unwilling to return my car to me, which is considered Grand Theft in the state of Arizona. I would like to stress my disgust with [redacted]'s unprofessional behavior...When one is selling a product, successful sales tactics do not include swearing at your customers, lying to them and withholding their property.Desired Settlement: I would like immediate removal of any inquiries from my credit report as well as I would like them to realign their business model to ensure they are treating people with respect and truly deliver on 'An Exceptional Buying Experience'

Business

Response:

Revdex.com

4428 North 12th St Phoenix, AZ 85014

Re: [redacted]

Reference Complaint Id [redacted]

Dear Sir or Madam,

I wanted to get you a complete update on Mr. [redacted]. We have investigated with all parties; hence it has taken a little more time. We apologize for the delay.

Mr. [redacted] did work with our sales consultant, did test drive the Chevy Volt, and had their trade appraised. We did get to an agreed deal and were in the process of printing all the documents up to have Mr. [redacted] go into finance. This total process did take up to three hours. At this time, it became apparent that an error had been made by our team, somehow a $10,000 payoff amount had been left out of the final numbers that had been agreed. With that amount of payoff, it was brakes on the deal, and we needed let the customer know that we needed to update the monthly payment numbers with this payoff amount included.

At the point the sales person updated Mr. [redacted] that we would need to adjust the payment for the payoff amount that was missed. Mr. [redacted] alleges that we used “bait and switch tactics”. We did not, we simply found an error in the numbers and communicated this to him as soon as we found out. Our “aggressive sales tactics” that he alleges, were simply a sales person offering him a lease or purchase offer after we had found the error on the payoff. No more than that. Mr. [redacted] started to raise his voice with his sales consultant, and did ask for his keys. Mr. [redacted] also alleges that we refused to get him his keys. Our sales person did try offer him the two alternatives, he was working hard to save a deal that we had time invested in and achieved a commitment. Both parties had invested time and effort to get this stage. The sales person was merely working hard to try and keep the agreed deal together. This encounter took no more than 60 seconds. There was at no time, hours with him waiting as he held his keys hostage.

Mr. [redacted] also alleges the salesperson then used the “F” word. This was not the case. At no time did the salesperson use the “F” word with the customer. The salesperson did ask Mr. [redacted] to relax, as things got heated and Mr. [redacted] raised his voice, and then did turn around and under his breath say “well now I may as well take my time”, as he walked away to get Mr. [redacted]’s keys from our used car department on the other side of the lot. It was at this point the sales person made this error. This comment, no matter how quite it was made, is not in line with Courtesy’s principles or Chevrolet’s for that matter. That said, the sales person did not take his time, he went directly to the used car desk, retrieved the keys from the desk manager and returned to find Mr. [redacted] standing at the door ready for the keys. This took no more than five minutes.

The sales person and management team has had many meetings, and additional meetings are planned. The sales person has been written up for the poor choice of words that he used with Mr. [redacted]. In addition if a further incidence of this occurs, termination of this sales person will occur.

We have reached out to Mr. [redacted], via Yelp, via phone, to express how truly sorry our management was that this situation occurred. He has expressed that he wants no further communication from Courtesy, and that his key focus is ensuring his encounter is heard. We will honor this request.

The sales person and management team has taken key lessons out of this encounter. The sales person has renewed focus on their CSI, social reputation, and ensuring that they deliver a world class encounter with all Chevrolet and Courtesy customers. The sales person did make a mistake, they understand the severity of it, and additional management training for this sales person has been planned to ensure no re-occurrence. In addition, with hindsight, a manager or assistant manager should have delivered the message to the customer on the mistake with payoff not being included in the last offer.

The Courtesy Sales team prides itself on being excellent with our customer’s experience. Our reputation on-line is key to us selling. The lessons from this encounter are already being used to ensure that our team’s standards across the board improve with every customer encounter.

Please let me know if you need additional details at all.

Regards

Sales Director

Courtesy Chevrolet

www.[redacted].com

[redacted] (o)

[redacted] (c)

[redacted].com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory. I certainly hope that the actions taken will help the salesman to improve his interactions with potential customers and allow Courtesy Chevrolet to truly treat their customers with the respect and 'Courtesy' they deserve.

Regards,

First of all, Courtesy Chevrolet supports our military!

Secondly, they were polite, professional, friendly and made me feel that while they wanted to sell a car, they wanted to make sure I was happy. The customer service was OUTSTANDING! They allowed me to take the vehicle overnight because I just wasn't sure about it.

Thirdly, I did not purchase the Equinox because it just wasn't the right one for me. The salesman, [redacted] was still polite, kind and sat and listened to why I didn't like the car and it didn't "feel" right. He didn't make me feel bad or pressured. He shook my hand and thanked me for giving him the opportunity to sell me a vehicle and apologized it didn't work out.

AMAZING customer service for a car dealer. No wonder they have an A+ on the Revdex.com. Thanks you [redacted] and [redacted] for making the experience of not purchasing a car at this time a positive one and not traumatic like other car dealers. I'm sincerely sorry it didn't work out.

A special thanks to [redacted] who was filled with knowledge about the Equinox and shared it with me.

THIS IS THE DEALERSHIP THAT IS HONEST & YOU CAN TRUST!!!

I purchased a vehicle from courtesy of Jan 2nd. There were several serious issues which left a huge bad experience.

One they back dated the sales contract to December 31' in order to win dealership of the year.

Two. They outright lied to be about having a deal ready to go and approved, when it wasn't. Three, they told me they had no control over the interest rate they could offer. They said the bank set it. Funny thing, I left with the interest rate wanted.

I would not put one star if 0 was an option. I was a new car manager for 3 years at an auto group so I went here to get my wife's and my business partners new cars. It was just awful they changed the price many times on my business partners car and ended up sticking him with almost 4000 more than the price was suppose to be after changing the contract on him over 4 times and making him jump through hoops. On my wife's car they also played the change the price game a bunch of times but once we got the deal done they call us back in to re sign the loan paperwork because the payoff balance was a different amount, so after working all day I load up my wife and kids in the car at 6:30 pm at night and drive the 45 mins down there to wait 45 mins, then get brought into the FNI office where the lady tells us that we are not resigning but we need to pay $1,500 to cover the gap. I was upset by this because I just drove down there I don't have a check book on me or anything so I ask the question "Why didn't anyone tell me that over the phone so I knew the real reason I had to come down" everyone blamed everyone and no one owned up to it, so I took off and said I would be back to drop off the check. I call up there to talk to David in FNI and let him know that I was going to come down today and drop the check off for the $1500 and he said wait no you need to bring a check in for a bit over $3000! I asked how in the world is it now over 3000 when just the other day I was told to bring in 1500. He told me that I said I was going to put 1500 down, I said no I never said that and when I got the text from the sales person to come in to get the car everyone at the dealership knew I was putting 0 down and trading in a car plus its in the text saying 0 down. Also I went through FNI and did all the paperwork for the loan and nobody asked for any money down nor did they say anything about it because I didn't say I was doing doing that. So I get home today and look over my paperwork and no where in any of my paperwork does it say anything about money down. At this point I am done I have my wife empty the car and I drive down there and the lady in FNI is trying to show me on a computer screen how there was 1500 down in the deal but couldn't show me in the signed paperwork where it was. That is just crazy that these people think they can do that to people and get away with it. I gave them their car back and took my car, I have a meeting tomorrow with my lawyer and the GM rep that over sees this area, we will be buying the same car at another dealership next week but these people are going to answer for what they did they even tried to grab the paperwork I have so I wouldn't have a copy of it. This is the worst dealership I have ever been in my life and if you are working a deal with them and you are reading this RUN don't walk but RUN away they will steal your money and change your contract before you go back for paperwork. If you have done a deal with them sit down and read through your paperwork I bet the numbers don't match. They are crooks and its time for them to answer for it.

11k something right?! So we scoured through all the paperwork and sure enough, when [redacted] had us signing papers like it was an assembly line, she DID charge us for the warranty, THREE THOUSAND DOLLARS extra! I called them to try and talk about the issues I had with these extra charges (after having already tried calling for several weeks to get the papers on the free car) I talked to some man who had his phone on speaker and sounded like he was going to the bathroom and wasn't professional at all. He told me he would put me in touch with someone in the financial Dept and have them call me the next day. A week goes by. Nothing. I called again (probably the 7th time calling trying to get some answers) and spoke with someone who was extremely helpful (never got his name) He said [redacted] was on lunch and would call right back. She did and she explained to me that those charges were correct and in no way would she EVER have thrown in a warranty and said it was free.... I mean, we were in her office that day talking about our kids and as mother to mother you're going to sit here and purposely screw me over like that?!?
So yes, here we are with payments we didn't agree to. We were told the wrong numbers several times for different things. Ivan wasn't professional at all, told us the wrong information 3 different times. We still never got the paperwork we asked for... They get people in and out as quickly as they can and make you think you are happy and they WILL NOT return phone calls. There is always some clever reason as to why they can't talk.
I have never felt so used in my life. I will never ever do business with them again, or with dealerships in general. I have been spreading the word about this place as much as I can and hope that this can prevent someone from making the same mistake.
All in all, I like my car but I will never do business with dealerships again after this.

Review: I traded in my vehicle in mid-April Vehicle was not paid off until well over a month after the trade in. I took a 30-day hit on my credit and the only way for this to be removed would be for the dealership to fax a letter explaining that I was not at fault. I spoke with them several times regarding this, and they agreed to take care of it. It has been well over two weeks since I last spoke with them, there has still been no progress getting this matter settled.Desired Settlement: I would like Courtesy Chevrolet to fax multiple copies of the the letter to GM Financial, including speaking with them on the phone to ensure they receive it. I do not want this on my credit and it has been a nightmare to get into contact with them. I would also like something to compensate for my troubles that I have had with this dealership with some type of compensation even an apology card would do.

Business

Response:

Revdex.com 7.15.2013

4428 N. 12th St Phoenix, AZ 85014-4585

Re: [redacted]

Dear Sir/Madam:

Please let me start with a sincere apology for the need to get the Revdex.com involved in something that we at Courtesy Chevrolet would have liked the opportunity to handle in person with Mr. [redacted]. After reviewing the file with our senior staff we agree that Mr. [redacted]’s deal was a trial at best to try and get him finalized within our system. According to our records Mr. [redacted] did trade his vehicle with Courtesy Chevrolet on April 17, 2013 and was approved and billed to our back office the very same day with a qualified co-buyer. Once we got the file to our back office we were at a stalemate in the process due to the fact that we were waiting for Mr. [redacted]’s trade arriving from out of state to verify miles, description, and condition. We fully were aware of this circumstance and proceeded in good faith to go on with the transaction. According to our records we received the vehicle in our possession on May 2, 2013 and were still waiting for Mr. [redacted] and his co-buyer to call the lender in order to complete their verifications to clear to prompted red flag on their credit bureau. We understand the responsibility that we hold as a dealer in doing business and don’t blame Mr. [redacted] for any of this, but we ask both the Revdex.com and Mr. [redacted] to understand that all pieces of the puzzle were not in our possession in order to fulfill our commitments. We sincerely apologize for the delay, but don’t feel this was a malicious act on our part and can say that we try every day to perfect and streamline our processes at Courtesy Chevrolet.

Once we had cleared the red flags from the bank and were funded on the loan we proceeded to payoff GM Financial as quickly as possible. We sent a check for $23,084.41 to GM Financial which was cashed, but still no title was received. We made had made multiple inquiries prior to sending the amount requested, but now found out there was a high payoff of an additional $309.71 owed in order to receive title and close Mr. [redacted]’s account. We made a decision to pay off the amount requested by Mr. [redacted]’s lien holder without ever asking Mr. [redacted] to partake in the increased amount. We have also contacted GM Financial asking for their help in removing the 30 day past due on Mr. [redacted]’s credit report. I have included a copy of that request to the Revdex.com and Mr. [redacted] for your review. We strive every day to make sure we hold ourselves above the normal standard and try to set ourselves apart from the common operator. We are truly apologetic to Mr. [redacted] and hope we can help him resolve this as soon as possible.

Sincerely,

Finance Director

Review: I brought in a 2015 Chevy Trax on the 17 of December 2015 which was supposed to be fixed and they told me and the insurance later on that the car was gonna be ready on Wednesday the 6th of January 2015. On that sixth of January when I came in, John told me that the car will be ready for Friday and that there will be a part that will have to be mailed in after that, but I had told him not to worry about the part once the part comes in I will give him my address he will shipped it to me and I will have it install somewhere else, because I needed the car as quickly as possible. He told me okay he will do that. But once I called on Friday he told me again we never had that conversation where he had told me that. I find this not only to be very rude, but to lack communication skill with your client. They had not fixed my car in the time frame they had given me, and whenever I come back later on, they tell me that I am lying about the time they gave me, that they never say that and give me a new time. They are playing with me and not getting my car finished. They have made me lost time at work 3 times already to come pick up the car, just to realized they were playing with me. Once I asked the manager to have me talk with the corporate office about this complain he refused to give me that information and told me he was the one that handle all the company complain and the one in charge. Very rude team the company have there.Desired Settlement: I want them to finish my car by this Wednesday and no later than that, I will also be having this review left on the company website because the company seem to not take the time to hire better customers.

Business

Response:

Revdex.com4428 North 12th St Phoenix, AZ 85014Re: [redacted]Reference Complaint Id [redacted]

*Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can appreciate any frustrations that may have incurred with the body shop process with our dealership. Courtesy Chevrolet does not take these issues lightly and we try to push these vehicles through our body shop in a timely manner all the while maintaining a high level of quality and safety. The vehicle was dropped off on Thursday 12/17, and was taken apart in order to assess the damage and let [redacted] investigate the vehicle. The supplement was sent to [redacted] on Monday 12/21, but [redacted] was not able to come by Courtesy until Monday 12/28 and wrote a supplement for $1468.68 and asked for additional parts to be ordered. Now most of these parts for this vehicle come from Canada which delays our process and there are still several parts on back order. Courtesy can have Mr. [redacted] vehicle ready for delivery on Wednesday the 13th less parts that are on back order and out of our hands. Sincerely, Management[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]

Regards,

THEY WILL NOT HONOR THEIR INTERNET PRICING. THEY HAVE A CAR POSTED FOR $41,555 ON THE INTERNET AND WHEN I INQUIRE THEY SAY THEY WILL SELL IT TO ME FOR THE LOW PRICE OF $44,000!!!! I ASKED LAMAR WHY CAN'T YOU HONOR THE INTERNET PRICE AND HE SAID HE HAD MORE THAN THAT IN IT. OK, SO BE ETHICAL AND ADVERTISE AT THE PRICE YOU PLAN ON SELLING!!!! THEY ALSO SAID THEY HAD (YES, HAD) TO CHARGE 8.7% TAX TO ME EVEN THOUGH I LIVE IN ALABAMA. PRETTY SURE THAT IS DOUBLE TAXATION. I TRIED ANOTHER SALESMAN AND SAME RESULT!!! BOTH PROMISED ME A CALL BACK......CRICKETS. DON'T WASTE YOUR TIME UNLESS YOU WANT TO HEAR ABOUT THEIR "EXCITING TENT SALE". LOOK AT THE NEGATIVE REVIEWS AND THE CANNED RESPONSE FROM "BLONG" ON ALL OF THEM. NO, I'M NOT GOING TO EMAIL YOU.

Review: I purchased a used vehicle from Courtesy Chevrolet on 8/16/15. This vehicle was a Nissan Xterra, 2001 and was listed "As-Is". Upon arriving at home that evening my son, who is co-owner and driver of the vehicle, tried to drive the vehicle but the aftermarket alarm on the vehicle disabled the ignition. On Monday the 17th I was actually called by the dealership to thank me for my business. When I explained that we were having an issue the caller quickly got off the phone and stated it is probably just the alarm and we need to learn how to disable it and hung up quickly. I called back our salesman who said he would check with the person that had worked on the vehicle to let me know our options. He did call back with a fix which did not turn out to work. At this point I called him back, the person that worked on the car would not be in until morning so he would call back.

I was then given another possible fix on the 18th in the evening, by the time I made it home from work to try it and find out that also failed the salesman said again, the mechanic I need to talk too is gone I will call you back. He did, but with the solution of "just having the alarm taken out". He then quickly hung up. When I called the dealership back I was told that the vehicle was as-is and that was it. I asked for a manager and was put through to voicemail, never more to hear back.

I took my car to a shop, $100 for towing and $50 to disable the alarm and found my next issue. The power steering high pressure line was actually squirting fluid. When we noticed the issue at the dealership the salesman jumped over and stated the cap was not on tight and that was the reason. The truck was again undriveable so I spent $125 on parts and installed it myself.

I have not received a call back from the dealership with the exception of someone calling to ask if I was still looking for a vehicle, so a follow up sales call!Desired Settlement: I want to say how disappointed I am in this dealership. I went there to purchase a vehicle, As-Is, with the idea that they were reputable and if nothing else I should get a vehicle that needed some TLC but not one that was a lemon. Not only that but the salesman outright lied to us about the power steering issue as well as the fact that at the least a mechanic went through the vehicle and verified it is safe, we don't sell junk. I feel as though I went to a shady corner used car dealership not a reputable dealership with the word "Courtesy" in their name.

My understanding of the issue is that we have 500 miles or 15 days where the vehicle should be able to be safely driven on the highway. We did not have this from the day we bought it. At least we should be refunded the initial expenses to get the vehicle on the road. If this were a reputable dealership I would think they would want to have a satisfied customer, not someone they are glad got off the lot. I am very disappointed and have told anyone and everyone I can about the lack of service and downright dishonesty that we have experienced with "Courtesy" Chevrolet.

Business

Response:

Revdex.com 9.16.2015 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint Id [redacted] Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted]’s concerns with our dealership to our attention. We would also like to apologize to Mr. [redacted] for his inconvenience in the matter. We would hope he would understand these were not malicious acts on our part. After speaking with our reconditioning manager we did classify the vehicle “AS-IS”, and made sure it passed the safety standards. We apologize if Mr. [redacted] feels if this vehicle is un-safe and would give him the option of returning the vehicle for a full refund. If there is any other concern regarding this particular matter Mr. [redacted] is welcomed to speak to our Used Car Director as we all have an open door policy. If Mr. [redacted] would like to keep the vehicle he purchased, Courtesy Chevrolet is willing to refund him the $250.00 he has spent to make the vehicle run to his standards. We completely understand Mr. [redacted]’s concerns as it was not our intent to upset him or make any of our customers unhappy. Our processes are far from perfect, but are something we work on to rectify every day. Mr. [redacted] can reach me at his convenience to determine whatever outcome he may choose. We have been in business over 60 years I can assure you do our best to maintain our customer’s best interest in mind. Sincerely, [redacted] Finance Director [redacted]

Consumer

Response:

Please do not close this issue yet. I have been out of town and have not contacted the business yet. I would like to ensure that the offer is valid that has been presented as I have not been able to get return calls from management previously. I would appreciate the opportunity to talk with the respondent before closing the issue. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] Regards, [redacted]

Business

Response:

To whom it may concern,We have invited Mr. [redacted] in to our dealership and gave him a couple different options. Unfortunately, we were not able to find a different vehicle so instead refunded his money. We hope we have satisfied Mr. [redacted] and hope to see him in our dealership again very soon.[redacted]

Review: I purchased a certified 2013 Chevrolet Silverado in May 2014. Right off the bat the radio in the vehicle stopped working. I called the dealership and they ordered a replacement. It took 3 weeks to get the head unit replaced the first time. Within a couple of weeks the replacement unit stopped working as well. I was working at thin point with [redacted] who I believed was truly trying to help me. I live in [redacted] so having to bring the vehicle back to Phoenix numerous times for this issue was becoming a real nuisance, so [redacted] found a local [redacted] company called The Specialists to order a new unit and install it in my vehicle. It worked right for about 4 months and then again began having the same issues as the other units. The touchscreen no longer responds which means I can't use the navigation, hook up my iphone or use the bluetooth features. I again began trying to contact [redacted] and left numerous messages not only on his phone but with other employees who said they would talk to him and have him contact me. Crickets, I've heard nothing back and this has been over a couple of months time. Additionally the last time I was in Phoenix with [redacted] (June/July 2014) he gave me a Courtesy Chevrolet debit card and said he was going to put $300 on it for all of my inconvenience. No money was ever transferred to the card.

I called The Specialists to see if I could go through them for this issue but was told they only installed the replacement as a favor so I wouldn't have to drive to Phoenix again. I can pull phone records to show the number of times I attempted to contact them without any return correspondence.Desired Settlement: I want a unit that works. The stereo in my truck is the third that has been installed in this truck since I bought it and every time it stops working. This model is obviously defective and I want either a new unit or compensation towards a unit.

Business

Response:

To Whom It May Concern:Please let me start off again by thanking you for taking the time to be involved in Mr. [redacted] concerns with Courtesy Chevrolet. After reviewing Mr. [redacted] issues with Courtesy we have made the effort to contact Mr. [redacted] and start to rectify his issues. Mr. [redacted] concerns are valid and we are more than willing to try and rectify his situation. Our customer service Director, [redacted] has already started the process and Mr. [redacted] let us know by email that he was going to contact the Revdex.com to let you know we are in effort to make this right.We apologize to Mr. [redacted] for having to spend his time trying to deal with this, and hope we can come through to meet his expectations. We strive every day to keep our guest happy, and understand that things sometimes don’t work out as expected. We feel that we have dropped the ball concerning Mr. [redacted] concerns and hope we can come out of this with Mr. [redacted] being completely satisfied.Sincerely,[redacted]Finance DirectorCORRESPONDANCE FROM MR. [redacted]...Hello [redacted]Thank you for your response, too bad I had to file with the Revdex.com to get it.To be perfectly honest, at this point I feel like the unit that has been replaced twice already is defective and don't want the same thing again. I am willing to discuss options to that end.As for the debit card, I did attempt to contact you on several occasions last year to tell you that nothing had been added but I received no response. I'm not sure if the card is still active at this point but here is the number at the bottom that you requested. # [redacted].I would appreciate it if we kept our conversations over email. I will alert the Revdex.com that you did contact me. I hope you understand I'm not trying to be a difficult customer, just want what I paid for which was a truck with a working stereo/nav system. I don't think I have received that.Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm writing to inform the Revdex.com that my complaint with Courtesy Chevrolet remains unresolved. I received communication from Allen Parker at Courtesy who apologized for everything and said he would work with me to find a solution. He made commitments to have possible solutions to me by Tuesday 5/5. When I did not hear from him I contacted him again and he committed to having something to me by lunch on 5/6. I still received nothing. It is now May 12th and my last communication from Courtesy was on May 7th. I was frustrated before, I am beyond frustrated now.

Regards,

Business

Response:

We wanted to let the Revdex.com know that Mr. [redacted] came into Courtesy Chevrolet on 5.26.2015 to rectify any issues that he had with his radio. We were able to replace his radio with one that met all of his criteria while he was handling some business he had in the Phoenix area. Mr. [redacted] was more than helpful in allowing us the time needed to handle his issue and we thank him for the opportunity. We hope that Mr. [redacted] is completely satisfied with Courtesy Chevrolet and the ultimate outcome. If there is anything else we can do, please feel free to contact Courtesy at your convenience. Sincerely,[redacted]Finance Director

Review: In May of 2013 I called Courtesy Chevy and talked to Mr [redacted] about ordering a 2014 [redacted], Mr [redacted] stated that I could put down a fully refundable deposit of $1000 and that would start the process. I started the ordering process by making the deposit, subsequently a Mr [redacted] informed me he would be handling my order but I was ultimately handed off to a Mr [redacted]. I discussed the order with Mr [redacted] however my allocation number (which determines the actual order to be placed) was not yet available. Shortly after my last contact with Mr [redacted] an unforeseen event dictated that I stop the order from proceeding and request a refund of the $1000 deposit, which I communicated to Mr [redacted] via his company and private email. After 30 days of no response from Courtesy Chevy I again asked Mr [redacted] to refund the $1000 deposit and again there has not been a refund. There has never been any written communication from the dealer and I was taking Mr [redacted] (an employee of Courtesy Chevy)on his word that the deposit was refundable if the order wasn't completed.Desired Settlement: Refund of the refundable $1000 deposit to the credit card they used originally charged in May of 2013